Re: HP ProtectTools / Windows 7

Discussion in 'Computer Information' started by Baron, Dec 31, 2009.

  1. Baron

    Baron Guest

    JACK Inscribed thus:

    >
    > I have a HP Compaq 6735s running Vista Home Premium. I want to upgrade
    > to Windows 7 but the laptop came preinstalled with HP ProtectTools
    > Security Manager. Windows 7 upgrade can't go ahead with that installed
    > but there seems absolutely no way of uninstalling the damn thing. If I
    > try to uninstall it from add/remove progs it states "The application
    > cannot be
    > removed. The following applications must be removed first - BIOS
    > configuration for HP ProtectTools and File Santizer for HP
    > ProtectTools uninstall string."
    > I've tried using Windows Install Clean Up and the programs don't even
    > show up on that.
    > I've contacted HP and they say
    > "The correct method of uninstalling HP Protect tools is to uninstall
    > the following components in the given order if they exist:
    >
    > 1. Credential Manager for HP ProtectTools
    > 2. Java Card Security for HP ProtectTools
    > 4. 3. Drive Encryption for HP ProtectTools
    > 5. Smartcard security for HP ProtectTools
    > 6. Embedded Security for HP ProtectTools
    > 7. BIOS Security for HP ProtectTools
    > 8. HP ProtectTools Security Manager"
    >
    > As the components do not exist, the only way is to perform a clean
    > install rather than upgrade to Windows 7."
    > I really really don't want to do a clean install. It's taken me 12
    > months to get these laptop programs the way I want them and I don't
    > want to have to start all over again.
    > Surely I can't be the only one with this problem? Anyone any
    > suggestions? Thanks


    Everyone seems to have similar troubles with W7.
    Go have a look at Microsoft.com.

    --
    Best Regards:
    Baron.
     
    Baron, Dec 31, 2009
    #1
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