Re: [Error number: 0x80244016] Unable to Download Windows Updates

Discussion in 'Windows 64bit' started by Robert Aldwinckle, Feb 7, 2007.

  1. (cross-post added to 64bit General)
    "Robert Aldwinckle" <> wrote in message
    news:...
    > (cross-post added to Windows Server General)
    > "Derek" <> wrote in message
    > news:...
    >>I am not able to download windows updates on my Windows Server 2003 x64.
    >> After clicking on either "express" or "custom" it takes a few seconds then
    >> goes to a page that displayes the above error.
    >>
    >> I have read through several posts and it seems that an update for the BITS
    >> service is used to fix this problems.

    >
    >> Unfortantly i am not able to fine an update for the x64 bit operating systems.



    Derek,

    This one got sent before I finished writing all that I meant to.
    (Darn OE and its Ctrl-Enter! Working Offline again JIC. <w>)

    Judging by the DLL Help Database (which doesn't seem to be aware of
    64-bit OS) BITS would have been an add-on to the 32-bit server
    automatically provided by W2003Ssp1. So, the obvious question is:
    what maintenance level of the 64-bit OS do you have and does an equivalent
    service pack exist for it? Cross-posting additionally to 64-bit Windows.

    http://support.microsoft.com/dllhelp/?dlltype=prodfile&l=55&pid=3198&vid=229707&alpha=qmgr.dll&S=1


    HTH

    Robert
    ---


    >
    >
    >
    >> When I try to install the x86 version it stops before the install begins
    >> and states that this is inconpatable with my hardware.
    >>
    >> Please help!
    >> Thanks
    >> Derek

    >
    >
     
    Robert Aldwinckle, Feb 7, 2007
    #1
    1. Advertising

  2. ALL x64 Editions are SP1 level. This was the RTM level for x64 Edition. I
    have several Windows Server 2003 x64 Edition servers running, both Standard
    and Enterprise. They download updates just fine.

    --
    Charlie.
    http://msmvps.com/xperts64


    "Robert Aldwinckle" <> wrote in message
    news:%...
    > (cross-post added to 64bit General)
    > "Robert Aldwinckle" <> wrote in message
    > news:...
    >> (cross-post added to Windows Server General)
    >> "Derek" <> wrote in message
    >> news:...
    >>>I am not able to download windows updates on my Windows Server 2003 x64.
    >>> After clicking on either "express" or "custom" it takes a few seconds
    >>> then
    >>> goes to a page that displayes the above error.
    >>>
    >>> I have read through several posts and it seems that an update for the
    >>> BITS
    >>> service is used to fix this problems.

    >>
    >>> Unfortantly i am not able to fine an update for the x64 bit operating
    >>> systems.

    >
    >
    > Derek,
    >
    > This one got sent before I finished writing all that I meant to.
    > (Darn OE and its Ctrl-Enter! Working Offline again JIC. <w>)
    >
    > Judging by the DLL Help Database (which doesn't seem to be aware of
    > 64-bit OS) BITS would have been an add-on to the 32-bit server
    > automatically provided by W2003Ssp1. So, the obvious question is:
    > what maintenance level of the 64-bit OS do you have and does an equivalent
    > service pack exist for it? Cross-posting additionally to 64-bit
    > Windows.
    >
    > http://support.microsoft.com/dllhelp/?dlltype=prodfile&l=55&pid=3198&vid=229707&alpha=qmgr.dll&S=1
    >
    >
    > HTH
    >
    > Robert
    > ---
    >
    >
    >>
    >>
    >>
    >>> When I try to install the x86 version it stops before the install begins
    >>> and states that this is inconpatable with my hardware.
    >>>
    >>> Please help!
    >>> Thanks
    >>> Derek

    >>
    >>

    >
    >
    >
     
    Charlie Russel - MVP, Feb 7, 2007
    #2
    1. Advertising

  3. "Charlie Russel - MVP" <> wrote in message
    news:...
    > ALL x64 Editions are SP1 level. This was the RTM level for x64 Edition. I
    > have several Windows Server 2003 x64 Edition servers running, both Standard
    > and Enterprise. They download updates just fine.



    Thanks, Charlie.

    Is bitsadmin /util /version /verbose available on that OS too then?
    E.g. that's what I would do to check on the OP's symptom on XPsp2 Pro
    if BITS was a suspect there.

    Looks like some symptoms are being misinterpreted
    which I now realize haven't really been given, e.g. context in log.
    Oops. ; }

    Oh dear, double oops. I didn't even check if this code was known
    before trying to find an answer to OP's question.

    http://msdn2.microsoft.com/en-gb/library/aa387293.aspx

    <quote>
    WU_E_PT_HTTP_STATUS_BAD_REQUEST

    0x80244016
    Same as HTTP status 400 – the server could not process the request due to invalid syntax.


    </quote>

    So, if the code's context in the log (verbose or otherwise)
    wasn't a sufficient clue I would try using netcap to see
    if there was some interference on the connection path.

    Then, while I have your attention, is netcap available on that OS too? ; )


    TIA

    Robert
    ---


    >
    > --
    > Charlie.
    > http://msmvps.com/xperts64
    >
    >
    > "Robert Aldwinckle" <> wrote in message
    > news:%...
    >> (cross-post added to 64bit General)
    >> "Robert Aldwinckle" <> wrote in message
    >> news:...
    >>> (cross-post added to Windows Server General)
    >>> "Derek" <> wrote in message
    >>> news:...
    >>>>I am not able to download windows updates on my Windows Server 2003 x64.
    >>>> After clicking on either "express" or "custom" it takes a few seconds
    >>>> then
    >>>> goes to a page that displayes the above error.
    >>>>
    >>>> I have read through several posts and it seems that an update for the
    >>>> BITS
    >>>> service is used to fix this problems.
    >>>
    >>>> Unfortantly i am not able to fine an update for the x64 bit operating
    >>>> systems.

    >>
    >>
    >> Derek,
    >>
    >> This one got sent before I finished writing all that I meant to.
    >> (Darn OE and its Ctrl-Enter! Working Offline again JIC. <w>)
    >>
    >> Judging by the DLL Help Database (which doesn't seem to be aware of
    >> 64-bit OS) BITS would have been an add-on to the 32-bit server
    >> automatically provided by W2003Ssp1. So, the obvious question is:
    >> what maintenance level of the 64-bit OS do you have and does an equivalent
    >> service pack exist for it? Cross-posting additionally to 64-bit
    >> Windows.
    >>
    >> http://support.microsoft.com/dllhelp/?dlltype=prodfile&l=55&pid=3198&vid=229707&alpha=qmgr.dll&S=1
    >>
    >>
    >> HTH
    >>
    >> Robert
    >> ---
    >>
    >>
    >>>
    >>>
    >>>
    >>>> When I try to install the x86 version it stops before the install begins
    >>>> and states that this is inconpatable with my hardware.
    >>>>
    >>>> Please help!
    >>>> Thanks
    >>>> Derek
    >>>
    >>>

    >>
    >>
    >>

    >
     
    Robert Aldwinckle, Feb 7, 2007
    #3
  4. No idea if netcap is there (and I'm running all vista right now so can't
    easily check.) Not an area I play with. But functionally, all interactions
    with Windows Update happen on the 32-bit side of Windows x64 Edition. It
    uses 32-bit IE, etc. So if it's there in 32-bit, should be there in x64
    Edition.

    One known issue: If the OPs chipset is nvidia based, make sure the OP
    _installs_ the nvidia firewall software. And then _uninstalls_ it. (and yes,
    I know how silly that sounds. Trust me, we've been living with this since
    the release of XP x64 Edition. )

    --
    Charlie.
    http://msmvps.com/xperts64


    "Robert Aldwinckle" <> wrote in message
    news:...
    > "Charlie Russel - MVP" <> wrote in message
    > news:...
    >> ALL x64 Editions are SP1 level. This was the RTM level for x64 Edition. I
    >> have several Windows Server 2003 x64 Edition servers running, both
    >> Standard
    >> and Enterprise. They download updates just fine.

    >
    >
    > Thanks, Charlie.
    >
    > Is bitsadmin /util /version /verbose available on that OS too then?
    > E.g. that's what I would do to check on the OP's symptom on XPsp2 Pro
    > if BITS was a suspect there.
    >
    > Looks like some symptoms are being misinterpreted
    > which I now realize haven't really been given, e.g. context in log.
    > Oops. ; }
    >
    > Oh dear, double oops. I didn't even check if this code was known
    > before trying to find an answer to OP's question.
    >
    > http://msdn2.microsoft.com/en-gb/library/aa387293.aspx
    >
    > <quote>
    > WU_E_PT_HTTP_STATUS_BAD_REQUEST
    >
    > 0x80244016
    > Same as HTTP status 400 – the server could not process the request due to
    > invalid syntax.
    >
    >
    > </quote>
    >
    > So, if the code's context in the log (verbose or otherwise)
    > wasn't a sufficient clue I would try using netcap to see
    > if there was some interference on the connection path.
    >
    > Then, while I have your attention, is netcap available on that OS too?
    > ; )
    >
    >
    > TIA
    >
    > Robert
    > ---
    >
    >
    >>
    >> --
    >> Charlie.
    >> http://msmvps.com/xperts64
    >>
    >>
    >> "Robert Aldwinckle" <> wrote in message
    >> news:%...
    >>> (cross-post added to 64bit General)
    >>> "Robert Aldwinckle" <> wrote in message
    >>> news:...
    >>>> (cross-post added to Windows Server General)
    >>>> "Derek" <> wrote in message
    >>>> news:...
    >>>>>I am not able to download windows updates on my Windows Server 2003
    >>>>>x64.
    >>>>> After clicking on either "express" or "custom" it takes a few seconds
    >>>>> then
    >>>>> goes to a page that displayes the above error.
    >>>>>
    >>>>> I have read through several posts and it seems that an update for the
    >>>>> BITS
    >>>>> service is used to fix this problems.
    >>>>
    >>>>> Unfortantly i am not able to fine an update for the x64 bit operating
    >>>>> systems.
    >>>
    >>>
    >>> Derek,
    >>>
    >>> This one got sent before I finished writing all that I meant to.
    >>> (Darn OE and its Ctrl-Enter! Working Offline again JIC. <w>)
    >>>
    >>> Judging by the DLL Help Database (which doesn't seem to be aware of
    >>> 64-bit OS) BITS would have been an add-on to the 32-bit server
    >>> automatically provided by W2003Ssp1. So, the obvious question is:
    >>> what maintenance level of the 64-bit OS do you have and does an
    >>> equivalent
    >>> service pack exist for it? Cross-posting additionally to 64-bit
    >>> Windows.
    >>>
    >>> http://support.microsoft.com/dllhelp/?dlltype=prodfile&l=55&pid=3198&vid=229707&alpha=qmgr.dll&S=1
    >>>
    >>>
    >>> HTH
    >>>
    >>> Robert
    >>> ---
    >>>
    >>>
    >>>>
    >>>>
    >>>>
    >>>>> When I try to install the x86 version it stops before the install
    >>>>> begins
    >>>>> and states that this is inconpatable with my hardware.
    >>>>>
    >>>>> Please help!
    >>>>> Thanks
    >>>>> Derek
    >>>>
    >>>>
    >>>
    >>>
    >>>

    >>

    >
    >
     
    Charlie Russel - MVP, Feb 7, 2007
    #4
  5. I'm not sure if the problem that I see on my system is related, but it
    sounds quite similar.

    I can download Windows updates just fine, but if I attempt to download
    pretty-much anything else from Microsoft i.e. download.microsoft.com
    then I receive a generic error page telling me that Internet Explorer or
    Firefox/Mozilla was unable to connect to the site.

    I have a registered/activated (whatever the term is) version of Windows
    XP Pro x64.

    Any hints?

    --
    Stephen Souness



    Charlie Russel - MVP wrote:
    > No idea if netcap is there (and I'm running all vista right now so can't
    > easily check.) Not an area I play with. But functionally, all
    > interactions with Windows Update happen on the 32-bit side of Windows
    > x64 Edition. It uses 32-bit IE, etc. So if it's there in 32-bit, should
    > be there in x64 Edition.
    >
    > One known issue: If the OPs chipset is nvidia based, make sure the OP
    > _installs_ the nvidia firewall software. And then _uninstalls_ it. (and
    > yes, I know how silly that sounds. Trust me, we've been living with this
    > since the release of XP x64 Edition. )
    >
     
    Stephen Souness, Mar 12, 2007
    #5
  6. Re: [Error number: 0x80244016] Unable to Download Windows Updates - HTTP Connectivity symptoms?

    (cross-post added to IE General and XP Networking;
    FollowUp-To intended to drop WU and Server General)

    "Stephen Souness" <> wrote in message news:...
    > I'm not sure if the problem that I see on my system is related, but it
    > sounds quite similar.



    Not at all, except perhaps for being a test case for answering my questions
    about using netcap on your OS. ; }

    Since you have XP64 Pro check to see if you have netcap in its Support
    Tools. Then you would also like to know if Ethereal (aka WireShark) also
    works on your OS. Alternatively, for this particular symptom (HTTP connectivity
    though you haven't yet done anything about ruling out a problem with your DNS)
    you could check to see if FiddlerTool works on your OS.
    For some DNS conditions Fiddler can help as well.


    >
    > I can download Windows updates just fine, but if I attempt to download
    > pretty-much anything else from Microsoft i.e. download.microsoft.com
    > then I receive a generic error page telling me that Internet Explorer or
    > Firefox/Mozilla was unable to connect to the site.



    Charlie's second reply to me explained that the IE that your OS uses is a 32-bit version.
    Therefore, if your symptom was related to IE you could post in the IE General NG.

    However, your admission that it is not just IE which gets the symptom
    indicates that the problem is more related to your OS Networking,
    so I think that it could be the most relevant one to post to.


    >
    > I have a registered/activated (whatever the term is) version of Windows
    > XP Pro x64.
    >
    > Any hints?



    Where are you posting from? I strongly suspect it is no longer related to WU
    so perhaps we could drop that NG and Windows Server from the cross-post?
    In that case I suggest you follow-up to XP Networking and IE General (the latter
    being at least more relevant than WU and happens to be another NG I subscribe to).
    Cross-posting to both and dropping the other two on FollowUp-To for your convenience.

    But it would really be best to start your own thread with a more relevant Subject
    (if you can't find a solution from previous discussions in either of these new newsgroups.)

    I notice that you are posting using Thunderbird. Note that if you switched to the web interface
    to newsgroups for searching and reading and provided the portal that you are using hosts them,
    all you have to do is click on one of the newsgroup names in the header of my reply.
    Unfortunately I don't know how well the web interface reacts to the FollowUp-To header. ; }

    FYI this portal appears to host all of the newsgroups cross-posted to in my reply:
    http://www.microsoft.com/communitie...9c1b54-3403-4a53-aade-2214ce315d50&sloc=en-us


    HTH

    Robert
    ---


    >
    > --
    > Stephen Souness
    >
    >
    >
    > Charlie Russel - MVP wrote:
    >> No idea if netcap is there (and I'm running all vista right now so can't
    >> easily check.) Not an area I play with. But functionally, all
    >> interactions with Windows Update happen on the 32-bit side of Windows
    >> x64 Edition. It uses 32-bit IE, etc. So if it's there in 32-bit, should
    >> be there in x64 Edition.
    >>
    >> One known issue: If the OPs chipset is nvidia based, make sure the OP
    >> _installs_ the nvidia firewall software. And then _uninstalls_ it. (and
    >> yes, I know how silly that sounds. Trust me, we've been living with this
    >> since the release of XP x64 Edition. )
    >>
     
    Robert Aldwinckle, Mar 12, 2007
    #6
  7. Yes. Check that you are using the 32-bit version of IE, not the 64bit
    version.

    --
    Charlie.
    http://msmvps.com/xperts64


    "Stephen Souness" <> wrote in message
    news:...
    > I'm not sure if the problem that I see on my system is related, but it
    > sounds quite similar.
    >
    > I can download Windows updates just fine, but if I attempt to download
    > pretty-much anything else from Microsoft i.e. download.microsoft.com then
    > I receive a generic error page telling me that Internet Explorer or
    > Firefox/Mozilla was unable to connect to the site.
    >
    > I have a registered/activated (whatever the term is) version of Windows XP
    > Pro x64.
    >
    > Any hints?
    >
    > --
    > Stephen Souness
    >
    >
    >
    > Charlie Russel - MVP wrote:
    >> No idea if netcap is there (and I'm running all vista right now so can't
    >> easily check.) Not an area I play with. But functionally, all
    >> interactions with Windows Update happen on the 32-bit side of Windows x64
    >> Edition. It uses 32-bit IE, etc. So if it's there in 32-bit, should be
    >> there in x64 Edition.
    >>
    >> One known issue: If the OPs chipset is nvidia based, make sure the OP
    >> _installs_ the nvidia firewall software. And then _uninstalls_ it. (and
    >> yes, I know how silly that sounds. Trust me, we've been living with this
    >> since the release of XP x64 Edition. )
    >>
     
    Charlie Russel - MVP, Mar 17, 2007
    #7
  8. A little bizarre, but running the non-default version finally allows me
    to download from that site.

    Is this a common issue, or have I done something that could have caused
    the 32 bit version to run instead of the 64 bit version

    The only thing that I can think of is installing Java and telling it to
    run applets in IE - which I think is only supported by a 32 bit version
    of the Java Runtime Environment.

    --
    Stephen Souness



    Charlie Russel - MVP wrote:
    > Yes. Check that you are using the 32-bit version of IE, not the 64bit
    > version.
    >
     
    Stephen Souness, Apr 4, 2007
    #8
  9. You can only download from the site with the 32-bit version of IE.

    --
    Charlie.
    http://msmvps.com/xperts64
    http://mvp.support.microsoft.com/profile/charlie.russel


    "Stephen Souness" <> wrote in message
    news:...
    >A little bizarre, but running the non-default version finally allows me to
    >download from that site.
    >
    > Is this a common issue, or have I done something that could have caused
    > the 32 bit version to run instead of the 64 bit version
    >
    > The only thing that I can think of is installing Java and telling it to
    > run applets in IE - which I think is only supported by a 32 bit version of
    > the Java Runtime Environment.
    >
    > --
    > Stephen Souness
    >
    >
    >
    > Charlie Russel - MVP wrote:
    >> Yes. Check that you are using the 32-bit version of IE, not the 64bit
    >> version.
    >>
     
    Charlie Russel - MVP, Apr 4, 2007
    #9
  10. Robert Aldwinckle

    PC Pete Guest

    "Charlie Russel - MVP" wrote:

    > ALL x64 Editions are SP1 level. This was the RTM level for x64 Edition. I
    > have several Windows Server 2003 x64 Edition servers running, both Standard
    > and Enterprise. They download updates just fine.
    >


    This is an old thread, but it's a new problem I've been chasing for over 2
    months now.

    Now that SP2 is available for XP x64, I'm not sure if the comments and
    suggestions apply, so I'll re-ask:
    I can't connect to the windows update service running as anything but
    administrator. This has happened from out of the box - on a brand-new, clean
    install from the XP OS CD, creating a user with admin priveleges (even before
    adding video drivers, non-standard networking, etc, etc, etc) that user is
    unable to connect to the update service.

    There are a growing number of "collateral" issues that it would also be good
    to get another POV on.
    0) I can't validate using any WGA web validation tool, using any version of
    IE6 (32, 64 bit) or Firefox (2.0.0.6 x32, x64, FF 3.0b). But every time I run
    the manual validator, it works perfectly.
    1) I can download updates perfectly if I enable the "download automatically"
    setting, even logged on as the (only) non-Administrator user - so the BITS
    seems to be working fine
    2) MS Support gave some assistance that resulted in all "Windows Update"
    links referring inexplicably to the MS Movie Codec installer. No, I'm not
    smoking dope, this is real.
    3) Somehow during the MS assist, my Defender X64 install "disappeared". I
    installed, configured, and ran it the same day I installed XP last (December
    1st, 2007), and 4 weeks later it's just... gone. Reinstalling it went OK,
    except...
    4) I now get error 0x80244016 (WIndows Defender is unable to install
    updates) when I try to get the latest updates.

    All this SOUNDS like it's a trojan or virus infection, but I'm reasonably
    certain it's not. This exact same thing happened during the initial install
    of x64 (from May 2007), and the exact same symptoms occurred "out of the box"
    on this latest install - before I had even tried to connect to the network.
    The rest of these symptoms have steadily grown more bizarre.

    The MS support people have given up on helping, and I'm now reduced to
    begging in the various forums. So I apologise if this should be posted
    elsewhere.

    I've been MSCE certified since NT 3.51 days, so generally I know what I'm
    doing, but this OS has been just... bizarre.

    Any suggestions, comments, would be most welcome.

    --
    Data is not Information; Information is not Knowledge; Knowledge is not
    Wisdom.
     
    PC Pete, Jan 2, 2008
    #10
  11. if it will download updates when set to automatic, set it to download and
    don't install. Then you can pick the ones you want. I have no idea why it
    won't, but it would appear to me to be a reasonable solution to simply work
    around the problem.

    --
    Charlie.
    http://msmvps.com/xperts64
    http://mvp.support.microsoft.com/profile/charlie.russel


    "PC Pete" <> wrote in message
    news:...
    > "Charlie Russel - MVP" wrote:
    >
    >> ALL x64 Editions are SP1 level. This was the RTM level for x64 Edition. I
    >> have several Windows Server 2003 x64 Edition servers running, both
    >> Standard
    >> and Enterprise. They download updates just fine.
    >>

    >
    > This is an old thread, but it's a new problem I've been chasing for over 2
    > months now.
    >
    > Now that SP2 is available for XP x64, I'm not sure if the comments and
    > suggestions apply, so I'll re-ask:
    > I can't connect to the windows update service running as anything but
    > administrator. This has happened from out of the box - on a brand-new,
    > clean
    > install from the XP OS CD, creating a user with admin priveleges (even
    > before
    > adding video drivers, non-standard networking, etc, etc, etc) that user is
    > unable to connect to the update service.
    >
    > There are a growing number of "collateral" issues that it would also be
    > good
    > to get another POV on.
    > 0) I can't validate using any WGA web validation tool, using any version
    > of
    > IE6 (32, 64 bit) or Firefox (2.0.0.6 x32, x64, FF 3.0b). But every time I
    > run
    > the manual validator, it works perfectly.
    > 1) I can download updates perfectly if I enable the "download
    > automatically"
    > setting, even logged on as the (only) non-Administrator user - so the BITS
    > seems to be working fine
    > 2) MS Support gave some assistance that resulted in all "Windows Update"
    > links referring inexplicably to the MS Movie Codec installer. No, I'm not
    > smoking dope, this is real.
    > 3) Somehow during the MS assist, my Defender X64 install "disappeared". I
    > installed, configured, and ran it the same day I installed XP last
    > (December
    > 1st, 2007), and 4 weeks later it's just... gone. Reinstalling it went OK,
    > except...
    > 4) I now get error 0x80244016 (WIndows Defender is unable to install
    > updates) when I try to get the latest updates.
    >
    > All this SOUNDS like it's a trojan or virus infection, but I'm reasonably
    > certain it's not. This exact same thing happened during the initial
    > install
    > of x64 (from May 2007), and the exact same symptoms occurred "out of the
    > box"
    > on this latest install - before I had even tried to connect to the
    > network.
    > The rest of these symptoms have steadily grown more bizarre.
    >
    > The MS support people have given up on helping, and I'm now reduced to
    > begging in the various forums. So I apologise if this should be posted
    > elsewhere.
    >
    > I've been MSCE certified since NT 3.51 days, so generally I know what I'm
    > doing, but this OS has been just... bizarre.
    >
    > Any suggestions, comments, would be most welcome.
    >
    > --
    > Data is not Information; Information is not Knowledge; Knowledge is not
    > Wisdom.
    >
    >
    >
     
    Charlie Russel - MVP, Jan 2, 2008
    #11
  12. Robert Aldwinckle

    PC Pete Guest

    Thanks for the suggestion, Charlie, that's a good suggestion, and it's what
    I've been doing for 9 months.

    But I would much prefer to solve the puzzle though. Especially since I still
    can't seem to work around or find an answer to the Defender download error -
    and that's really concerning, because the default update package is dated Jan
    2006. (So "Defender" is actually a misnomer... maybe "Out Of Date And Not
    Really Useful Network Snooping Software" would be more accurate).

    I have a lot of live (customer) data on this system, and it's in use
    (working) almost 24x7, so disconnecting from the Internet (which would
    definitely negate the need for any firewall software,but which leaves me out
    of touch with my customers) or shutting down and restarting every
    night/morning (which stops my core business tools from working overnight)
    isn't a good answer either.

    I'm sure there's someone who's seen this kind of thing and has an answer(s),
    I just can't find anyone to help solve the problem instead of working around
    it.

    "Charlie Russel - MVP" wrote:

    > if it will download updates when set to automatic, set it to download and
    > don't install. Then you can pick the ones you want. I have no idea why it
    > won't, but it would appear to me to be a reasonable solution to simply work
    > around the problem.
    >
    > --
    > Charlie.
    > http://msmvps.com/xperts64
    > http://mvp.support.microsoft.com/profile/charlie.russel
    >
    >
    > "PC Pete" <> wrote in message
    > news:...
    > > "Charlie Russel - MVP" wrote:
    > >
    > >> ALL x64 Editions are SP1 level. This was the RTM level for x64 Edition. I
    > >> have several Windows Server 2003 x64 Edition servers running, both
    > >> Standard
    > >> and Enterprise. They download updates just fine.
    > >>

    > >
    > > This is an old thread, but it's a new problem I've been chasing for over 2
    > > months now.
    > >
    > > Now that SP2 is available for XP x64, I'm not sure if the comments and
    > > suggestions apply, so I'll re-ask:
    > > I can't connect to the windows update service running as anything but
    > > administrator. This has happened from out of the box - on a brand-new,
    > > clean
    > > install from the XP OS CD, creating a user with admin priveleges (even
    > > before
    > > adding video drivers, non-standard networking, etc, etc, etc) that user is
    > > unable to connect to the update service.
    > >
    > > There are a growing number of "collateral" issues that it would also be
    > > good
    > > to get another POV on.
    > > 0) I can't validate using any WGA web validation tool, using any version
    > > of
    > > IE6 (32, 64 bit) or Firefox (2.0.0.6 x32, x64, FF 3.0b). But every time I
    > > run
    > > the manual validator, it works perfectly.
    > > 1) I can download updates perfectly if I enable the "download
    > > automatically"
    > > setting, even logged on as the (only) non-Administrator user - so the BITS
    > > seems to be working fine
    > > 2) MS Support gave some assistance that resulted in all "Windows Update"
    > > links referring inexplicably to the MS Movie Codec installer. No, I'm not
    > > smoking dope, this is real.
    > > 3) Somehow during the MS assist, my Defender X64 install "disappeared". I
    > > installed, configured, and ran it the same day I installed XP last
    > > (December
    > > 1st, 2007), and 4 weeks later it's just... gone. Reinstalling it went OK,
    > > except...
    > > 4) I now get error 0x80244016 (WIndows Defender is unable to install
    > > updates) when I try to get the latest updates.
    > >
    > > All this SOUNDS like it's a trojan or virus infection, but I'm reasonably
    > > certain it's not. This exact same thing happened during the initial
    > > install
    > > of x64 (from May 2007), and the exact same symptoms occurred "out of the
    > > box"
    > > on this latest install - before I had even tried to connect to the
    > > network.
    > > The rest of these symptoms have steadily grown more bizarre.
    > >
    > > The MS support people have given up on helping, and I'm now reduced to
    > > begging in the various forums. So I apologise if this should be posted
    > > elsewhere.
    > >
    > > I've been MSCE certified since NT 3.51 days, so generally I know what I'm
    > > doing, but this OS has been just... bizarre.
    > >
    > > Any suggestions, comments, would be most welcome.
    > >
    > > --
    > > Data is not Information; Information is not Knowledge; Knowledge is not
    > > Wisdom.
    > >
    > >
    > >

    >
     
    PC Pete, Jan 2, 2008
    #12
  13. Robert Aldwinckle

    PC Pete Guest

    And just to be sure I've got the right page on the right hymnbook, I've applied ALL the MS suggested fixes, patches, registry mods, ACL lists, Security Profile settings, etc, etc. I've got so many KB articles relating to WGA and Update bugs, fixes, and patches in my bookmarks that it looks like a phone directory. (Except no-one picks up when you call these numbers, you just get a recorded message "Hi, I'm Kandi! RTFM or call the newsgroups, 'cause I don't know what x64 means, 'kay?").

    Just for fun, I downloaded the MS Common Diagnostic Best Practises Analyser to see what it thought of the place, and it finds two critical problems : the IMS service status is undetermined, and the KDC service status  is undetermined. But try finding support or assistance for those services on MS? Ha! "Go Fish". (Maybe if I won Tattslotto and bought a MSDN subscription I could find out WTF they are, and WTF they do, and WhyTF they aren't working, but I don't, so I can't). The rest of the BPA results are the usual TLA "Danger Will Robinson, Danger" flags : LDAP client signing set to negotiate, domain controllers can access this host from the network, the system isn't configured to shut down on Security audit failures, that kind of thing.

    This really has gone on for 7 months, and I really have been dumped by the MS support person with no followup or assistance, and no-one wearing a MS hat seems willing to investigate, let alone comment on the smallest of these issues. And from what I see when I look around these and other newsgroups, I'm not the only one suffering.

    I really do hope that this big vacuum is the calm before the storm, 'cause if it's not, and nothing continues to happen they way it has for the last month, I'm going to stop being nice and stop being good-natured and just a fun guy to be around, and I'm going to stop being stupid and willing to help solve the problem, and instead I'm going to start insisting that I get some actual GD OS support.
     
    PC Pete, Jan 2, 2008
    #13
  14. Robert Aldwinckle

    John Barnes Guest

    Have you tried posting to the Windows updates group? Also, for update
    problems, Microsoft provides free support and in my previous experience has
    their best technicians to help (at least by email for me)

    "PC Pete" <PC > wrote in message
    news:...
    > Thanks for the suggestion, Charlie, that's a good suggestion, and it's
    > what
    > I've been doing for 9 months.
    >
    > But I would much prefer to solve the puzzle though. Especially since I
    > still
    > can't seem to work around or find an answer to the Defender download
    > error -
    > and that's really concerning, because the default update package is dated
    > Jan
    > 2006. (So "Defender" is actually a misnomer... maybe "Out Of Date And Not
    > Really Useful Network Snooping Software" would be more accurate).
    >
    > I have a lot of live (customer) data on this system, and it's in use
    > (working) almost 24x7, so disconnecting from the Internet (which would
    > definitely negate the need for any firewall software,but which leaves me
    > out
    > of touch with my customers) or shutting down and restarting every
    > night/morning (which stops my core business tools from working overnight)
    > isn't a good answer either.
    >
    > I'm sure there's someone who's seen this kind of thing and has an
    > answer(s),
    > I just can't find anyone to help solve the problem instead of working
    > around
    > it.
    >
    > "Charlie Russel - MVP" wrote:
    >
    >> if it will download updates when set to automatic, set it to download and
    >> don't install. Then you can pick the ones you want. I have no idea why it
    >> won't, but it would appear to me to be a reasonable solution to simply
    >> work
    >> around the problem.
    >>
    >> --
    >> Charlie.
    >> http://msmvps.com/xperts64
    >> http://mvp.support.microsoft.com/profile/charlie.russel
    >>
    >>
    >> "PC Pete" <> wrote in message
    >> news:...
    >> > "Charlie Russel - MVP" wrote:
    >> >
    >> >> ALL x64 Editions are SP1 level. This was the RTM level for x64
    >> >> Edition. I
    >> >> have several Windows Server 2003 x64 Edition servers running, both
    >> >> Standard
    >> >> and Enterprise. They download updates just fine.
    >> >>
    >> >
    >> > This is an old thread, but it's a new problem I've been chasing for
    >> > over 2
    >> > months now.
    >> >
    >> > Now that SP2 is available for XP x64, I'm not sure if the comments and
    >> > suggestions apply, so I'll re-ask:
    >> > I can't connect to the windows update service running as anything but
    >> > administrator. This has happened from out of the box - on a brand-new,
    >> > clean
    >> > install from the XP OS CD, creating a user with admin priveleges (even
    >> > before
    >> > adding video drivers, non-standard networking, etc, etc, etc) that user
    >> > is
    >> > unable to connect to the update service.
    >> >
    >> > There are a growing number of "collateral" issues that it would also be
    >> > good
    >> > to get another POV on.
    >> > 0) I can't validate using any WGA web validation tool, using any
    >> > version
    >> > of
    >> > IE6 (32, 64 bit) or Firefox (2.0.0.6 x32, x64, FF 3.0b). But every time
    >> > I
    >> > run
    >> > the manual validator, it works perfectly.
    >> > 1) I can download updates perfectly if I enable the "download
    >> > automatically"
    >> > setting, even logged on as the (only) non-Administrator user - so the
    >> > BITS
    >> > seems to be working fine
    >> > 2) MS Support gave some assistance that resulted in all "Windows
    >> > Update"
    >> > links referring inexplicably to the MS Movie Codec installer. No, I'm
    >> > not
    >> > smoking dope, this is real.
    >> > 3) Somehow during the MS assist, my Defender X64 install "disappeared".
    >> > I
    >> > installed, configured, and ran it the same day I installed XP last
    >> > (December
    >> > 1st, 2007), and 4 weeks later it's just... gone. Reinstalling it went
    >> > OK,
    >> > except...
    >> > 4) I now get error 0x80244016 (WIndows Defender is unable to install
    >> > updates) when I try to get the latest updates.
    >> >
    >> > All this SOUNDS like it's a trojan or virus infection, but I'm
    >> > reasonably
    >> > certain it's not. This exact same thing happened during the initial
    >> > install
    >> > of x64 (from May 2007), and the exact same symptoms occurred "out of
    >> > the
    >> > box"
    >> > on this latest install - before I had even tried to connect to the
    >> > network.
    >> > The rest of these symptoms have steadily grown more bizarre.
    >> >
    >> > The MS support people have given up on helping, and I'm now reduced to
    >> > begging in the various forums. So I apologise if this should be posted
    >> > elsewhere.
    >> >
    >> > I've been MSCE certified since NT 3.51 days, so generally I know what
    >> > I'm
    >> > doing, but this OS has been just... bizarre.
    >> >
    >> > Any suggestions, comments, would be most welcome.
    >> >
    >> > --
    >> > Data is not Information; Information is not Knowledge; Knowledge is not
    >> > Wisdom.
    >> >
    >> >
    >> >

    >>
     
    John Barnes, Jan 2, 2008
    #14
  15. I have had good experience with the email help for WU as well. In fact I
    have one working now on an issue trying to install SP1 RC on a Vista x86
    installation on my test box. It doesn't matter whether your copy is retail,
    OEM, MSDN, or TechNet when it comes to WU update issues. The WU team takes
    them all.

    "John Barnes" <> wrote in message
    news:...
    > Have you tried posting to the Windows updates group? Also, for update
    > problems, Microsoft provides free support and in my previous experience
    > has their best technicians to help (at least by email for me)
    >
    > "PC Pete" <PC > wrote in message
    > news:...
    >> Thanks for the suggestion, Charlie, that's a good suggestion, and it's
    >> what
    >> I've been doing for 9 months.
    >>
    >> But I would much prefer to solve the puzzle though. Especially since I
    >> still
    >> can't seem to work around or find an answer to the Defender download
    >> error -
    >> and that's really concerning, because the default update package is dated
    >> Jan
    >> 2006. (So "Defender" is actually a misnomer... maybe "Out Of Date And Not
    >> Really Useful Network Snooping Software" would be more accurate).
    >>
    >> I have a lot of live (customer) data on this system, and it's in use
    >> (working) almost 24x7, so disconnecting from the Internet (which would
    >> definitely negate the need for any firewall software,but which leaves me
    >> out
    >> of touch with my customers) or shutting down and restarting every
    >> night/morning (which stops my core business tools from working overnight)
    >> isn't a good answer either.
    >>
    >> I'm sure there's someone who's seen this kind of thing and has an
    >> answer(s),
    >> I just can't find anyone to help solve the problem instead of working
    >> around
    >> it.
    >>
    >> "Charlie Russel - MVP" wrote:
    >>
    >>> if it will download updates when set to automatic, set it to download
    >>> and
    >>> don't install. Then you can pick the ones you want. I have no idea why
    >>> it
    >>> won't, but it would appear to me to be a reasonable solution to simply
    >>> work
    >>> around the problem.
    >>>
    >>> --
    >>> Charlie.
    >>> http://msmvps.com/xperts64
    >>> http://mvp.support.microsoft.com/profile/charlie.russel
    >>>
    >>>
    >>> "PC Pete" <> wrote in message
    >>> news:...
    >>> > "Charlie Russel - MVP" wrote:
    >>> >
    >>> >> ALL x64 Editions are SP1 level. This was the RTM level for x64
    >>> >> Edition. I
    >>> >> have several Windows Server 2003 x64 Edition servers running, both
    >>> >> Standard
    >>> >> and Enterprise. They download updates just fine.
    >>> >>
    >>> >
    >>> > This is an old thread, but it's a new problem I've been chasing for
    >>> > over 2
    >>> > months now.
    >>> >
    >>> > Now that SP2 is available for XP x64, I'm not sure if the comments and
    >>> > suggestions apply, so I'll re-ask:
    >>> > I can't connect to the windows update service running as anything but
    >>> > administrator. This has happened from out of the box - on a brand-new,
    >>> > clean
    >>> > install from the XP OS CD, creating a user with admin priveleges (even
    >>> > before
    >>> > adding video drivers, non-standard networking, etc, etc, etc) that
    >>> > user is
    >>> > unable to connect to the update service.
    >>> >
    >>> > There are a growing number of "collateral" issues that it would also
    >>> > be
    >>> > good
    >>> > to get another POV on.
    >>> > 0) I can't validate using any WGA web validation tool, using any
    >>> > version
    >>> > of
    >>> > IE6 (32, 64 bit) or Firefox (2.0.0.6 x32, x64, FF 3.0b). But every
    >>> > time I
    >>> > run
    >>> > the manual validator, it works perfectly.
    >>> > 1) I can download updates perfectly if I enable the "download
    >>> > automatically"
    >>> > setting, even logged on as the (only) non-Administrator user - so the
    >>> > BITS
    >>> > seems to be working fine
    >>> > 2) MS Support gave some assistance that resulted in all "Windows
    >>> > Update"
    >>> > links referring inexplicably to the MS Movie Codec installer. No, I'm
    >>> > not
    >>> > smoking dope, this is real.
    >>> > 3) Somehow during the MS assist, my Defender X64 install
    >>> > "disappeared". I
    >>> > installed, configured, and ran it the same day I installed XP last
    >>> > (December
    >>> > 1st, 2007), and 4 weeks later it's just... gone. Reinstalling it went
    >>> > OK,
    >>> > except...
    >>> > 4) I now get error 0x80244016 (WIndows Defender is unable to install
    >>> > updates) when I try to get the latest updates.
    >>> >
    >>> > All this SOUNDS like it's a trojan or virus infection, but I'm
    >>> > reasonably
    >>> > certain it's not. This exact same thing happened during the initial
    >>> > install
    >>> > of x64 (from May 2007), and the exact same symptoms occurred "out of
    >>> > the
    >>> > box"
    >>> > on this latest install - before I had even tried to connect to the
    >>> > network.
    >>> > The rest of these symptoms have steadily grown more bizarre.
    >>> >
    >>> > The MS support people have given up on helping, and I'm now reduced to
    >>> > begging in the various forums. So I apologise if this should be posted
    >>> > elsewhere.
    >>> >
    >>> > I've been MSCE certified since NT 3.51 days, so generally I know what
    >>> > I'm
    >>> > doing, but this OS has been just... bizarre.
    >>> >
    >>> > Any suggestions, comments, would be most welcome.
    >>> >
    >>> > --
    >>> > Data is not Information; Information is not Knowledge; Knowledge is
    >>> > not
    >>> > Wisdom.
    >>> >
    >>> >
    >>> >
    >>>

    >
     
    Colin Barnhorst, Jan 2, 2008
    #15
  16. Robert Aldwinckle

    PC Pete Guest

    Thanks for the suggestions, everyone!

    Yes, I've posted to the WU group who ionformed me that because it's also
    a WGA problem, I need work with the WGA group, the WGA folks I got in
    contact with suggested that it was an IE problem, the IE people thought
    it was a Windows Security problem, and the last MS Support engineer
    informed me just before he cut me off that it was a Professional Server
    group issue, not a WU/WGA/IE/security problem.

    Pick a number, any number! At this stage, I wouldn't mind if it was a
    PEBKAC problem, at least then the issue could be resolved and I could
    get the system working as advertised. That's what's grinding my corn
    about all this : hot-potato-ing instead of ownership.

    Colin Barnhorst wrote:
    > I have had good experience with the email help for WU as well. In
    > fact I have one working now on an issue trying to install SP1 RC on a
    > Vista x86 installation on my test box. It doesn't matter whether your
    > copy is retail, OEM, MSDN, or TechNet when it comes to WU update
    > issues. The WU team takes them all.
    >
    > "John Barnes" <> wrote in message
    > news:...
    >> Have you tried posting to the Windows updates group? Also, for
    >> update problems, Microsoft provides free support and in my previous
    >> experience has their best technicians to help (at least by email for me)
     
    PC Pete, Jan 2, 2008
    #16
  17. Robert Aldwinckle

    PC Pete Guest

    John, I found the same thing - the guy I got was experienced, he thought
    outside the square, he explained why he wanted me to try certain things
    a certain way, and he listened to my replies and thought about the
    results - but then he redirected me to 'call New Zealand, it's a
    professional support issue', and blocked my email address. Up until that
    point, I thought we had a chance of fixing the problem!

    I'm sure it's not the engineer's fault, he's obviously working to a set
    of rules. I was in international PC/Server support for 11 years, so I
    know how difficult it can be to take ownership when your manager is
    hassling you every week to get your backlog down. But then, my managers
    hated me because I didn't then - and don't now - work that way.
    Customers loved it, but they didn't participate in PE sessions. So I can
    understand his perspective on a problem that wasn't getting solved. I
    don't agree with it, but I understand it.

    John Barnes wrote:
    > Have you tried posting to the Windows updates group? Also, for update
    > problems, Microsoft provides free support and in my previous
    > experience has their best technicians to help (at least by email for me)
    >
    > "PC Pete" <PC > wrote in message
    > news:...
    >> Thanks for the suggestion, Charlie, that's a good suggestion, and
    >> it's what
    >> I've been doing for 9 months.
    >>
    >> But I would much prefer to solve the puzzle though. Especially since
    >> I still
    >> can't seem to work around or find an answer to the Defender download
    >> error -
    >> and that's really concerning, because the default update package is
    >> dated Jan
    >> 2006. (So "Defender" is actually a misnomer... maybe "Out Of Date And
    >> Not
    >> Really Useful Network Snooping Software" would be more accurate).
    >>
    >> I have a lot of live (customer) data on this system, and it's in use
    >> (working) almost 24x7, so disconnecting from the Internet (which would
    >> definitely negate the need for any firewall software,but which leaves
    >> me out
    >> of touch with my customers) or shutting down and restarting every
    >> night/morning (which stops my core business tools from working
    >> overnight)
    >> isn't a good answer either.
    >>
    >> I'm sure there's someone who's seen this kind of thing and has an
    >> answer(s),
    >> I just can't find anyone to help solve the problem instead of working
    >> around
    >> it.
    >>
    >> "Charlie Russel - MVP" wrote:
    >>
    >>> if it will download updates when set to automatic, set it to
    >>> download and
    >>> don't install. Then you can pick the ones you want. I have no idea
    >>> why it
    >>> won't, but it would appear to me to be a reasonable solution to
    >>> simply work
    >>> around the problem.
    >>>
    >>> --
    >>> Charlie.
    >>> http://msmvps.com/xperts64
    >>> http://mvp.support.microsoft.com/profile/charlie.russel
    >>>
    >>>
    >>> "PC Pete" <> wrote in message
    >>> news:...
    >>> > "Charlie Russel - MVP" wrote:
    >>> >
    >>> >> ALL x64 Editions are SP1 level. This was the RTM level for x64 >>
    >>> Edition. I
    >>> >> have several Windows Server 2003 x64 Edition servers running, both
    >>> >> Standard
    >>> >> and Enterprise. They download updates just fine.
    >>> >>
    >>> >
    >>> > This is an old thread, but it's a new problem I've been chasing
    >>> for > over 2
    >>> > months now.
    >>> >
    >>> > Now that SP2 is available for XP x64, I'm not sure if the comments
    >>> and
    >>> > suggestions apply, so I'll re-ask:
    >>> > I can't connect to the windows update service running as anything but
    >>> > administrator. This has happened from out of the box - on a
    >>> brand-new,
    >>> > clean
    >>> > install from the XP OS CD, creating a user with admin priveleges
    >>> (even
    >>> > before
    >>> > adding video drivers, non-standard networking, etc, etc, etc) that
    >>> user > is
    >>> > unable to connect to the update service.
    >>> >
    >>> > There are a growing number of "collateral" issues that it would
    >>> also be
    >>> > good
    >>> > to get another POV on.
    >>> > 0) I can't validate using any WGA web validation tool, using any >
    >>> version
    >>> > of
    >>> > IE6 (32, 64 bit) or Firefox (2.0.0.6 x32, x64, FF 3.0b). But every
    >>> time > I
    >>> > run
    >>> > the manual validator, it works perfectly.
    >>> > 1) I can download updates perfectly if I enable the "download
    >>> > automatically"
    >>> > setting, even logged on as the (only) non-Administrator user - so
    >>> the > BITS
    >>> > seems to be working fine
    >>> > 2) MS Support gave some assistance that resulted in all "Windows >
    >>> Update"
    >>> > links referring inexplicably to the MS Movie Codec installer. No,
    >>> I'm > not
    >>> > smoking dope, this is real.
    >>> > 3) Somehow during the MS assist, my Defender X64 install
    >>> "disappeared". > I
    >>> > installed, configured, and ran it the same day I installed XP last
    >>> > (December
    >>> > 1st, 2007), and 4 weeks later it's just... gone. Reinstalling it
    >>> went > OK,
    >>> > except...
    >>> > 4) I now get error 0x80244016 (WIndows Defender is unable to install
    >>> > updates) when I try to get the latest updates.
    >>> >
    >>> > All this SOUNDS like it's a trojan or virus infection, but I'm >
    >>> reasonably
    >>> > certain it's not. This exact same thing happened during the initial
    >>> > install
    >>> > of x64 (from May 2007), and the exact same symptoms occurred "out
    >>> of > the
    >>> > box"
    >>> > on this latest install - before I had even tried to connect to the
    >>> > network.
    >>> > The rest of these symptoms have steadily grown more bizarre.
    >>> >
    >>> > The MS support people have given up on helping, and I'm now
    >>> reduced to
    >>> > begging in the various forums. So I apologise if this should be
    >>> posted
    >>> > elsewhere.
    >>> >
    >>> > I've been MSCE certified since NT 3.51 days, so generally I know
    >>> what > I'm
    >>> > doing, but this OS has been just... bizarre.
    >>> >
    >>> > Any suggestions, comments, would be most welcome.
    >>> >
    >>> > -- > Data is not Information; Information is not Knowledge;
    >>> Knowledge is not
    >>> > Wisdom.
    >>> >
    >>> >
    >>> >
    >>>

    >
     
    PC Pete, Jan 2, 2008
    #17
  18. "John Barnes" <> wrote in message news:...
    > Have you tried posting to the Windows updates group?



    Which newsgroup are you posting from? ; )

    Doesn't Windows Mail show the cross-post list? <EG>

    Yikes! Apparently I was resonsible for this melange... <blush/>

    http://technet2.microsoft.com/windo...f7f1-401e-9ef7-b7d02cd50b7a1033.mspx?mfr=true


    So far, nobody appears to have taken up any of my suggestions for
    capturing diagnostics for this code. I suspect it may be bogus and not even
    the context of the code in the logs may reveal much...


    FYI

    Robert
    (still in WU <w>)
    ---


    > Also, for update
    > problems, Microsoft provides free support and in my previous experience has
    > their best technicians to help (at least by email for me)
    >
    > "PC Pete" <PC > wrote in message
    > news:...
    >> Thanks for the suggestion, Charlie, that's a good suggestion, and it's
    >> what
    >> I've been doing for 9 months.
    >>
    >> But I would much prefer to solve the puzzle though. Especially since I
    >> still
    >> can't seem to work around or find an answer to the Defender download
    >> error -
    >> and that's really concerning, because the default update package is dated
    >> Jan
    >> 2006. (So "Defender" is actually a misnomer... maybe "Out Of Date And Not
    >> Really Useful Network Snooping Software" would be more accurate).
    >>
    >> I have a lot of live (customer) data on this system, and it's in use
    >> (working) almost 24x7, so disconnecting from the Internet (which would
    >> definitely negate the need for any firewall software,but which leaves me
    >> out
    >> of touch with my customers) or shutting down and restarting every
    >> night/morning (which stops my core business tools from working overnight)
    >> isn't a good answer either.
    >>
    >> I'm sure there's someone who's seen this kind of thing and has an
    >> answer(s),
    >> I just can't find anyone to help solve the problem instead of working
    >> around
    >> it.
    >>
    >> "Charlie Russel - MVP" wrote:
    >>
    >>> if it will download updates when set to automatic, set it to download and
    >>> don't install. Then you can pick the ones you want. I have no idea why it
    >>> won't, but it would appear to me to be a reasonable solution to simply
    >>> work
    >>> around the problem.
    >>>
    >>> --
    >>> Charlie.
    >>> http://msmvps.com/xperts64
    >>> http://mvp.support.microsoft.com/profile/charlie.russel
    >>>
    >>>
    >>> "PC Pete" <> wrote in message
    >>> news:...
    >>> > "Charlie Russel - MVP" wrote:
    >>> >
    >>> >> ALL x64 Editions are SP1 level. This was the RTM level for x64
    >>> >> Edition. I
    >>> >> have several Windows Server 2003 x64 Edition servers running, both
    >>> >> Standard
    >>> >> and Enterprise. They download updates just fine.
    >>> >>
    >>> >
    >>> > This is an old thread, but it's a new problem I've been chasing for
    >>> > over 2
    >>> > months now.
    >>> >
    >>> > Now that SP2 is available for XP x64, I'm not sure if the comments and
    >>> > suggestions apply, so I'll re-ask:
    >>> > I can't connect to the windows update service running as anything but
    >>> > administrator. This has happened from out of the box - on a brand-new,
    >>> > clean
    >>> > install from the XP OS CD, creating a user with admin priveleges (even
    >>> > before
    >>> > adding video drivers, non-standard networking, etc, etc, etc) that user
    >>> > is
    >>> > unable to connect to the update service.
    >>> >
    >>> > There are a growing number of "collateral" issues that it would also be
    >>> > good
    >>> > to get another POV on.
    >>> > 0) I can't validate using any WGA web validation tool, using any
    >>> > version
    >>> > of
    >>> > IE6 (32, 64 bit) or Firefox (2.0.0.6 x32, x64, FF 3.0b). But every time
    >>> > I
    >>> > run
    >>> > the manual validator, it works perfectly.
    >>> > 1) I can download updates perfectly if I enable the "download
    >>> > automatically"
    >>> > setting, even logged on as the (only) non-Administrator user - so the
    >>> > BITS
    >>> > seems to be working fine
    >>> > 2) MS Support gave some assistance that resulted in all "Windows
    >>> > Update"
    >>> > links referring inexplicably to the MS Movie Codec installer. No, I'm
    >>> > not
    >>> > smoking dope, this is real.
    >>> > 3) Somehow during the MS assist, my Defender X64 install "disappeared".
    >>> > I
    >>> > installed, configured, and ran it the same day I installed XP last
    >>> > (December
    >>> > 1st, 2007), and 4 weeks later it's just... gone. Reinstalling it went
    >>> > OK,
    >>> > except...
    >>> > 4) I now get error 0x80244016 (WIndows Defender is unable to install
    >>> > updates) when I try to get the latest updates.
    >>> >
    >>> > All this SOUNDS like it's a trojan or virus infection, but I'm
    >>> > reasonably
    >>> > certain it's not. This exact same thing happened during the initial
    >>> > install
    >>> > of x64 (from May 2007), and the exact same symptoms occurred "out of
    >>> > the
    >>> > box"
    >>> > on this latest install - before I had even tried to connect to the
    >>> > network.
    >>> > The rest of these symptoms have steadily grown more bizarre.
    >>> >
    >>> > The MS support people have given up on helping, and I'm now reduced to
    >>> > begging in the various forums. So I apologise if this should be posted
    >>> > elsewhere.
    >>> >
    >>> > I've been MSCE certified since NT 3.51 days, so generally I know what
    >>> > I'm
    >>> > doing, but this OS has been just... bizarre.
    >>> >
    >>> > Any suggestions, comments, would be most welcome.
    >>> >
    >>> > --
    >>> > Data is not Information; Information is not Knowledge; Knowledge is not
    >>> > Wisdom.
    >>> >
    >>> >
    >>> >
    >>>

    >
     
    Robert Aldwinckle, Jan 3, 2008
    #18
  19. Robert Aldwinckle

    PC Pete Guest

    I've had a bit of time to examine some other update issues on this
    newsgroup and compare and contrast with what I see on this system.

    The first thing I noticed is, the day I installed this system (December
    1, 2007) the windowsupdate.log shows an 0x800401f3 error, followed by a
    number of identical version mismatch errors, which I assume is a) normal
    and b) taken care of by the following update, since they don't appear again.

    But later in that same initial session, I start seeing strange
    0x80070020 errors like :
    2007-12-01 10:44:25:897 1980 8e8 Setup WARNING: Could not
    move C:\WINDOWS\SysWow64\wuapi.dll to
    C:\WINDOWS\SysWow64\wuapi.dll.wusetup.1728140.bak due to 0x80070020

    - which is an error I haven't seen show up or reported on this system
    before I went looking for it, but it is found in the newsgroup. None of
    the suggestions in the threads helped, though. And the log file seems to
    contain a lot of those error types.

    The MS support guy didn't ever ask for any of the update log
    information, I'm not sure why. If anyone thinks the log may be useful,
    I'm happy to provide any requested sections or look for anything in
    particular.

    I'm starting to think this may be related to an ACL corruption problem,
    since I'm also seeing strange problems (as listed earlier) with
    "invisible" exe, msc, and cpl files. Most links in my "Administrative
    Tools" folder/menu go to the wrong application - so I click on "Computer
    Management" and I get the event viewer, and so on. Which sounds like an
    underlying process is either screwing with the link files, or there's a
    more fundamental integrity issue in the filesystem. But then, why only
    msc and exes in the %systemroot% and %windir% folders?

    The steps I've taken so far from the start:
    1) Downloaded and installed the latest update agent executable and run
    it as C:\WindowsUpdateAgent30-x86.exe /wuforce
    2) NET stop WuAuServ, rename SoftwareDistribution, net start WuAuServ.
    3) All steps in KB316524 (all methods followed in order, from #1 to #6,
    without changing the results.
    4) at that stage I reinstalled the system after seeing the link
    redirection problems, and I tried installing the KB912945 activex plugin
    fix to help with the Validation issues, but that was corrupt and caused
    some significant system problems. I raised this as a support issue
    #SRX1050666314ID, which as yet has not been resolved as far as I can tell.
    5) Since then, I've also tried to see if the following articles could
    address some or part of the problem:
    - KB316524
    - KB914226
    - KB836948
    - KB896224
    - KB931852
    - KB942967
    - KB910359
    - KB836941
    - KB900936
    - KB319585
    - KB836930
    - KB883280
    ... and that's all I can find in my history and MS exchanges.

    If anyone can help, I'd appreciate it.
     
    PC Pete, Jan 9, 2008
    #19
  20. "PC Pete" <> wrote in message
    news:...
    > I've had a bit of time to examine some other update issues on this
    > newsgroup and compare and contrast with what I see on this system.
    >
    > The first thing I noticed is, the day I installed this system (December
    > 1, 2007) the windowsupdate.log shows an 0x800401f3 error, followed by a
    > number of identical version mismatch errors, which I assume is a) normal
    > and b) taken care of by the following update, since they don't appear again.
    >


    > But later in that same initial session, I start seeing strange
    > 0x80070020 errors like :
    > 2007-12-01 10:44:25:897 1980 8e8 Setup WARNING: Could not
    > move C:\WINDOWS\SysWow64\wuapi.dll to
    > C:\WINDOWS\SysWow64\wuapi.dll.wusetup.1728140.bak due to 0x80070020



    <cmd_output OS="XPsp2">
    F:\>set /a c = 0x20
    32
    F:\>net helpmsg %c%

    The process cannot access the file because it is being used by another process.
    </cmd_output>

    Was a boot required after that? Check in the Event log for a reference
    to that module. Also, verbose logging usually identifies the source of
    the conflict, which you could still check if you had that enabled.

    Alternatively you could have been inspecting the registry value
    PendingFileRenameOperations and finding exactly how such events
    were being resolved. Another action which would have to have been
    taken at the time of error is using Process Explorer to see how a module
    was being used.


    >
    > - which is an error I haven't seen show up or reported on this system
    > before I went looking for it, but it is found in the newsgroup. None of
    > the suggestions in the threads helped, though. And the log file seems to
    > contain a lot of those error types.


    ....
     
    Robert Aldwinckle, Jan 9, 2008
    #20
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