Re: Automatic Updates and wuauserve error

Discussion in 'Windows 64bit' started by Robert Aldwinckle, Aug 31, 2008.

  1. (cross-post added to 64bit.general)
    "marvinmycat" <> wrote in message
    news:...
    > Windows XP Pro 64-bit
    >
    > Windows Automatic Updates website reports "Administrators Only" and starting
    > wuauaserv generates error 126: spcified module not found.



    What module is not found? Is there any supplementary information in
    the Event Viewer Application log? WindowsUpdate.log with verbose logging?
    (Ref. KB902093). If necessary you could Run... ProcMon to capture
    the file access failure which probably generated this message.

    The same diagnostic approach could be used to clarify some of your other
    symptoms. E.g. when you installed the Update Agent you got 0x8007041D
    That is probably just a different symptom of the same problem.

    This could be yet another symptom of it. (Copied from below.)

    > 2008-08-09 08:49:23:921 948 a0c COMAPI FATAL: Unable to connect to the
    > service (hr=80080005)


    Again, ProcMon could clarify this by supplementing the message with related
    file and registry accesses.

    Hmm... here is a specific message about a missing module.

    > • Regsvr32 Wucltui.dll - module not found


    What did you try to do about that? Oh. I see it could be a symptom of
    just a difference in implementation between x64 and x32 versions?
    And that you have seen other differences in that regard using the suggestions
    you have picked up in your quest. Unfortunately I have no knowledge of
    such differences. Cross-posting to 64bit.general for convenience.


    >
    > So far, I've done 99% of what I could dig up on the web and on MS Support sites.

    ....


    Using ProcMon falls into that other 1%? <eg>
    (BTW I'm not even certain that there is 64bit version of ProcMon
    for you to try.)


    Good luck

    Robert Aldwinckle
    ---

    (Remainder of OP copied for convenience of new readers.)

    > So far, I've done 99% of what I could dig up on the web and on MS Support
    > sites. The list is huge of what I have done to date. BITS, etc. all other
    > processes work without problem. I'e gone through and registered all dll's
    > several times, edited the registry for any missing entries, changed
    > permissions of all associated processes, ran the update service as
    > Administrator, re-intalled SP2, etc. Nothing has wokred to date.
    >
    > So where I'm at now, everytime I start Windows Update service, I revceive
    > the specified module not found message. What I'm hoping for, is that someone
    > can point me to where the dll file is that the service is calling in order to
    > even see if I'm missing a module, and how I would go about reading it.
    >
    > Below is a lst of things I've done to date - thanks in advance for any help:
    >
    > Per Support email:
    >
    > Verify the System component
    > Click "Start" and "Run", type "REGSVR32 wuapi.DLL" (without quotations) in
    > the open box and click "OK".
    >
    > Rename all the Windows Update temporary folders
    > 1. Click "Start", "Run", type: "notepad C:\remove.bat" (without quotations)
    > and press Enter. Choose "Yes" when you are prompted.
    > 2. Copy the following commands and then paste them into the opened Notepad
    > window.
    >
    > net stop wuauserv
    > net stop CryptSvc
    > ren %windir%\system32\catroot2 catroot2.old
    > ren %windir%\SoftwareDistribution sold.old
    > net start CryptSvc
    > net start wuauserv
    >
    > Ran that folder.
    >
    > Reset Internet Explorer
    >
    > Collected System Information, sent to support.
    >
    >
    > Reregister the Msinfo32.dll file. To do this, follow these steps:
    > a. Click Start, click Run, type Regsvr32 "c:\program files\common
    > files\microsoft shared\msinfo\msinfo32.dll"
    > File exists - receive error:
    > module not found.
    > Also did the above within the :program Files (86)" directory. Same results
    > as above.
    >
    > Make sure that Task Scheduler works. If you still experience the problem,
    > reregister the Schedsvc.dll file. To do this, follow these steps:
    > a. Click Start, click Run, type Regsvr32 "%SystemRoot%\System32\
    > schedsvc.dll", and then click OK.
    > file exists - receive error:
    > module not found.
    >
    > downloaded windowsupdateagent30-x64.exe and ran command
    > "C:\WindowsUpdateAgent30-x64.exe /wuforce"
    > received error from Windows Update Agent Installer:
    > Install failed with the following error number: 0x8007041d
    >
    > register:
    > regsvr32.exe qmgrprxy.dll
    > regsvr32.exe qmgr.dll
    > regsvr32 wuaueng.dll
    > regsvr32 wuapi.dll
    > regsvr32 wups.dll
    > regsvr32 wups2.dll
    > regsvr32 wuweb.dll
    >
    > reboot and tried update for log file - below:
    >
    > 2008-08-09 08:49:23:921 948 a0c Misc =========== Logging initialized
    > (build: 7.0.6000.381, tz: -0400) ===========
    > 2008-08-09 08:49:23:921 948 a0c Misc = Process: C:\Program Files
    > (x86)\Internet Explorer\IEXPLORE.EXE
    > 2008-08-09 08:49:23:921 948 a0c Misc = Module:
    > C:\WINDOWS\SysWow64\wuapi.dll
    > 2008-08-09 08:49:23:921 948 a0c COMAPI FATAL: Unable to connect to the
    > service (hr=80080005)
    > 2008-08-09 08:49:23:921 948 a0c COMAPI WARNING: Unable to establish
    > connection to the service. (hr=80080005)
    > 2008-08-09 08:49:55:015 948 a0c COMAPI FATAL: Unable to connect to the
    > service (hr=80080005)
    > 2008-08-09 08:49:55:015 948 a0c COMAPI WARNING: Unable to establish
    > connection to the service. (hr=80080005)
    >
    > Win Spt.:
    >
    > At this time, we can try the following steps to repair Automatic Update
    > Service.
    >
    > Reinstalling the Automatic Update Service:
    > ===============================
    > Click Start / Run then type the following command then click OK.
    >
    > %SystemRoot%\System32\rundll32.exe setupapi,InstallHinfSection
    > DefaultInstall 132 %SystemRoot%\inf\au.inf
    >
    > The setup process will try to restore the registry branches automatically.
    > You may not receive any notification. However, if some files cannot be
    > located automatically, we will be prompted to select the installation source.
    > Please click browse, and go to this location:
    >
    > C:\Windows\ServicePackFiles\i386
    >
    > If this folder is not available, please choose the folder C:\Windows\System32.
    >
    > Restart the computer and test the issue.
    >
    > If the problem persists, let’s register all the components related to
    > Automatic Updates
    > ========
    > Click Start, click Run, type the following command and click OK after each
    > roll. You are expected to receive a successful confirmation after running
    > each command:
    >
    > REGSVR32 WUAPI.DLL
    > REGSVR32 WUAUENG.DLL
    > REGSVR32 WUAUENG1.DLL
    > REGSVR32 WUCLTUI.DLL
    > REGSVR32 WUPS.DLL
    >
    > Please visit the Windows Update site: http://windowsupdate.microsoft.com to
    > test the issue again.
    >
    > If any error code or error message was received when performing the steps
    > shown above, please capture a screenshot for my further research:
    > ================
    > NOTE: In order to reduce the size of the screenshot file, please use the
    > JPEG format to save the picture. Please refer to the following steps.
    > How to capture a screenshot:
    > =======================
    > 1. When the error appears, please press the Print Screen key (PrtScn) on
    > your keyboard.
    > 2. Click Start, click Run, type MSPAINT, and click OK.
    > 3. In Paint, click Paste under the Edit Menu, click Save under the File
    > menu, type a file name for the screenshot, choose JPEG as "Save as type",
    > click "Desktop" on the left pane, and click Save.
    > 4. Please find the screenshot on the Desktop and send it as an attachment to
    > support.
    >
    > Thank you for your cooperation. Please try the steps shown above and let me
    > know the results at your earliest convenience. If you have any questions or
    > concerns regarding this issue, please don't hesitate to tell me. It is my
    > pleasure to be of assistance.
    >
    >
    > Microsoft Windows Support Professional
    >
    > When running the command the first time, It was looking for file wwuapi.dll
    > from SP2 CD-ROM. I could not locate it on the OS install software w/ SP2
    > included, nor was it anywhere on the Internet. I had to cancel the process
    > in lieu of continuing without the file, as I'm looking at the steps ahead and
    > do not see that file included.
    > Per instructions, there is no path C:\Windows\ServicePackFiles\i386 on my
    > machine. The files wwuapi.dll and wwups.dll are not located in the above
    > directory or C:\Windows\System32.
    > When running the command a second time, the file wuapi.dll is needed from
    > SP2 CD-ROM (C:\WINODOWS\inf\amd64). I gave it the one on the CD-ROM. The
    > process window closed, and I've no clue if it completed succedssfully.
    >
    > Registering files failed - REGSVR32 WUAUENG1.DLL (module not found).
    > 5.7.3790.3959 Copied this file from Internet to System32 and SystemWOW64
    > directories, tried to register file and received "...not an executable file
    > and no registration helper is registered for this file type."
    >
    > I'm an IDIOT!
    >
    > cd %windir%\system32 - then registered following files:
    >
    > • Regsvr32 Jscript.dll
    > • Regsvr32 Msxml3.dll
    > • Regsvr32 Atl.dll
    > • Regsvr32 Wuapi.dll
    > • Regsvr32 Wuaueng.dll
    > • Regsvr32 Wuaueng1.dll
    > • Regsvr32 Wucltui.dll
    > • Regsvr32 Wups.dll
    > • Regsvr32 Wuweb.dll
    >
    > Rename the SoftwareDistribution folder. To do this, follow these steps:
    > a. Click Start, click Run, type %windir%, and then click OK.
    >
    > Note The %windir% folder is the folder where you installed Microsoft Windows.
    > b. Locate the SoftwareDistribution folder.
    > c. Right-click the SoftwareDistribution folder, and then click Rename.
    > d. Type OldSD, and then press ENTER.
    > 4. Start the Automatic Updates service and the BITS service. To do this,
    > follow these steps:
    > a. Click Start, click Run, type services.msc, and then click OK.
    > b. In the list of services, right-click Automatic Updates, and then click
    > Properties.
    > c. In the Automatic Updates Properties dialog box, click the General tab,
    > click Start, and then click OK.
    > d. In the list of services, right-click Background Intelligent Transfer
    > Service, and then click Properties.
    > e. In the Background Intelligent Transfer Service Properties dialog box,
    > click the General tab, click Start, and then click OK.
    >
    > AutoUpdate fails - same error 126.
    >
    > cd %windir%\sysWOW64 - then registered following files - all OK except as
    > noted below:
    >
    > • Regsvr32 Jscript.dll
    > • Regsvr32 Msxml3.dll
    > • Regsvr32 Atl.dll
    > • Regsvr32 Wuapi.dll
    > • Regsvr32 Wuaueng.dll
    > • Regsvr32 Wuaueng1.dll
    > • Regsvr32 Wucltui.dll - module not found
    > • Regsvr32 Wups.dll
    > • Regsvr32 Wuweb.dll
    >
    > Win Update - Admin error. Log:
    >
    > 2008-08-12 09:13:26-0400 1232 b6c ChangeServiceConfig for wuauserv succeeded
    > 2008-08-12 09:14:11-0400 2432 604 CreateObject for
    > Microsoft.Update.AgentInfo failed: error 0x80040111
    > 2008-08-12 09:14:41-0400 2432 604 Unable to connect to the service
    > (hr=80080005)
    > 2008-08-12 09:14:41-0400 2432 604 Unable to establish connection to the
    > service. (hr=80080005)
    > 2008-08-12 09:14:42-0400 2432 604 CreateObject for
    > Microsoft.Update.AgentInfo failed: error 0x80040111
    > 2008-08-12 09:15:12-0400 2432 604 Unable to connect to the service
    > (hr=80080005)
    > 2008-08-12 09:15:12-0400 2432 604 Unable to establish connection to the
    > service. (hr=80080005)
    > 2008-08-12 09:24:15-0400 1116 8c ChangeServiceConfig for wuauserv succeeded
    > 2008-08-12 09:26:13-0400 2712 3b4 CreateObject for
    > Microsoft.Update.AgentInfo failed: error 0x80040111
    > 2008-08-12 09:26:43-0400 2712 3b4 Unable to connect to the service
    > (hr=80080005)
    > 2008-08-12 09:26:43-0400 2712 3b4 Unable to establish connection to the
    > service. (hr=80080005)
    > 2008-08-12 09:27:02-0400 2576 308 CreateObject for
    > Microsoft.Update.AgentInfo failed: error 0x80040111
    > 2008-08-12 09:27:32-0400 2576 308 Unable to connect to the service
    > (hr=80080005)
    > 2008-08-12 09:27:32-0400 2576 308 Unable to establish connection to the
    > service. (hr=80080005)
    > 2008-08-12 09:27:33-0400 2576 308 CreateObject for
    > Microsoft.Update.AgentInfo failed: error 0x80040111
    > 2008-08-12 09:28:03-0400 2576 308 Unable to connect to the service
    > (hr=80080005)
    > 2008-08-12 09:28:03-0400 2576 308 Unable to establish connection to the
    > service. (hr=80080005)
    >
    > copied from install CD AMD64 to Windows\sysWOW64 wucltui.dll, tried to
    > register - failed after renaming to .dll.
    > system32 registers fine.
    >
    >
    > ====================================================================================================================
    >
    >
    > At this time, I suggest we try the following steps to reinstall Windows 2003
    > SP2 to fix the issue.
    >
    >
    > Suggestion 1: Set Cryptographic Services to automatic
    > ==============================
    > Set the Cryptographic Services to Automatic, and then try to install the
    > program again. To set the Cryptographic Services to Automatic, follow these
    > steps: 1. Start the Administrative Tools utility in Control Panel.
    >
    > 2. Double-click Services.
    > 3. Right-click "Cryptographic Services", and then click Properties.
    > 4. Click Automatic for Startup type, and then click “Startâ€. If it is
    > started, please stop and then restart it.
    >
    > setup was fine.
    >
    > Suggestion 2: Clear the temporary file and restart the hotfix installation
    > or the service pack installation
    >
    > ===================================================================
    > 1. Delete all the tmp*.cat files in the following folders:
    >
    > %systemroot%\system32\CatRoot\{127D0A1D-4EF2-11D1-8608-00C04FC295EE}
    >
    > 0 found
    > %systemroot%\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}
    >
    > 0 found
    >
    > 2. Delete all the kb*.cat files in the following folders:
    >
    > %systemroot%\System32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}
    >
    > 40 deleted
    >
    > %systemroot%\System32\CatRoot\{127D0A1D-4EF2-11D1-8608-00C04FC295EE}
    >
    > 0 found
    >
    > 3. Delete all the oem*.* files from the %systemroot%\inf folder.
    >
    > 76 deleted
    > 4. At the command prompt, type the following commands. Press ENTER after
    > each command.
    >
    >
    > net stop cryptsvc
    > ren %systemroot%\System32\Catroot2 oldcatroot2
    > net start cryptsvc
    > exit
    >
    > stopped, renamed, started ok.
    >
    >
    > Suggestion 3: Remove the hidden attribute from %Windir% and from its
    > subfolders
    >
    > =======================================================
    >
    > 1. Click “Startâ€, click “Runâ€, type cmd in the Open box, and then OK.
    >
    > 2. At the command prompt, type the following commands, pressing ENTER after
    > each line:
    >
    > attrib -s -h %windir%
    > attrib -s -h %windir%\system32
    > attrib -s -h %windir%\system32\catroot2
    > exit
    >
    > everyhing good, except we renamed the catroot2 to oldcatroot2 - geeze!
    >
    >
    > Suggestion 4: Reregister DLL files that are associated with Cryptographic
    > Services
    >
    > ====================================================
    >
    > 1. Click “Startâ€, click “Runâ€, type cmd in the Open box, and then OK.
    >
    > 2. At the command prompt, type the following commands, and press ENTER after
    > each command:
    >
    > regsvr32 /u softpub.dll
    > regsvr32 /u wintrust.dll
    > regsvr32 /u initpki.dll
    > regsvr32 /u dssenh.dll
    > regsvr32 /u rsaenh.dll
    > regsvr32 /u gpkcsp.dll
    > regsvr32 /u sccbase.dll
    > regsvr32 /u slbcsp.dll
    > regsvr32 /u mssip32.dll
    > regsvr32 /u cryptdlg.dll
    >
    > exit
    >
    > Note Click OK if you are prompted.
    >
    > all worked.
    >
    > 3. Restart your computer.
    > 4. Click “Startâ€, click “Runâ€, type cmd in the Open box, and then click OK.
    > 5. At the command prompt, type the following commands, and press ENTER
    > after each command:
    >
    > regsvr32 softpub.dll
    > regsvr32 wintrust.dll
    > regsvr32 initpki.dll
    > regsvr32 dssenh.dll
    > regsvr32 rsaenh.dll
    > regsvr32 gpkcsp.dll
    > regsvr32 sccbase.dll
    > regsvr32 slbcsp.dll
    > regsvr32 mssip32.dll
    > regsvr32 cryptdlg.dll
    > exit
    >
    > all good.
    >
    > Note Click OK if you are prompted.
    >
    > 6. Restart the computer.
    >
    > ok...
    >
    > Suggestion 5: Rename the Edb.log file
    > =============================
    >
    > 1. Click “Startâ€, click “Runâ€, type cmd in the Open box, and then OK.
    >
    > 2. At the command prompt, type the following command, and then press ENTER:
    >
    >
    >
    > ren %systemroot%\system32\catroot2\Edb.log *.tst
    >
    > done.
    >
    >
    > Suggestion 6: Download and Install Service Pack 2 manually
    > ==================================
    >
    >
    >
    > Please first visit the link and download the patch to Desktop.
    >
    >
    > Windows Server 2003 Service Pack 2 (32-bit x86):
    >
    > http://www.microsoft.com/downloads/...10-c232-4644-b828-c55eec605d55&DisplayLang=en
    >
    > NO - TRY 64-bit:
    >
    > http://www.microsoft.com/downloads/...f5-6e3b-4e0d-9314-646414d0a421&DisplayLang=en
    >
    > Please double click the downloaded update file and install it. If any error
    > appears during the installation, please help to capture an error screenshot.
    > The detailed error information will be very useful for us to narrow down the
    > issue.
    >
    > SP2 installed without problems. UPdate failes with "Administrators Only"
    > message.
    >
    > Screenshot
    >
    > ----------------------------
    >
    > 1) When the error message appears press the Print Screen key (PrtScn) on
    > your keyboard.
    > 2) Click “Startâ€, click “Runâ€, type MSPAINT, and click “OKâ€.
    > 3) In Paint, click Paste under the Edit Menu, click Save under the File
    > menu, type a file name for the snap shot, choose JPEG as "Save as type", and
    > click Save.
    > 4) Please send this file to my email account:
    >
    > svcpack.log
    > ======================
    >
    > 1) Click "Start", click "Run", type: %windir% and then press Enter.
    > 2) Locate a file named "svcpack.log".
    > 3) Please send this file to my email account:
    >
    >
    >
    > If that dose not works, this issue can be caused by the second factor. At
    > that point, I suggest involving our Windows 2003 supporter to get
    > professional help. Please be assured that I will provide further help
    > regarding the issue.
    >
    >
    >
    >
    >
    > http://www.p2plife.com/forums/All_updates_fail-t1938.html
    >
    > added BITS and wuauserv entries to
    > HKEY_Local_Machine\Software\Microsoft\WindowsNT\CurrentVersion\SvcHost.
    > Rebooted.
    >
    > nope.
    >
    > %SystemRoot%\System32\rundll32.exe setupapi,InstallHinfSection
    > DefaultInstall132 %SystemRoot%\inf\au.inf
    >
    > still stuck.
    Robert Aldwinckle, Aug 31, 2008
    #1
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