Problem installing ArcGIS 9

Discussion in 'MCTS' started by Chaila Sikasula, May 1, 2007.

  1. Hallo people,
    I recently purchased a laptop with windows proffessional installed on it
    from a local HP reseller and when I try to install my GIS software called
    ArcGIS 9, an error message pops up and says either abort, retry or ignore.
    when i ignore the software is installed and fails to run.

    The error message is "error 1904. module c:\program
    files\arcgis\bin\xmlsupportul.dll failed to register. hresult-2147023898.
    contact support group."

    Kindly assist as I am stuck.
     
    Chaila Sikasula, May 1, 2007
    #1
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  2. "Chaila Sikasula" wrote:

    > Hallo people,
    > I recently purchased a laptop with windows proffessional installed on it
    > from a local HP reseller and when I try to install my GIS software called
    > ArcGIS 9, an error message pops up and says either abort, retry or ignore.
    > when i ignore the software is installed and fails to run.
    >
    > The error message is "error 1904. module c:\program
    > files\arcgis\bin\xmlsupportul.dll failed to register. hresult-2147023898.
    > contact support group."
    >
    > Kindly assist as I am stuck.



    Well I went to the ESRI website and found the answer to my problem. The
    laptop I use is a dual processor and has service pack 2 on it. The memory has
    more protection such that before installing software I had to disable the DEP
    and after installing enabled it back.

    Cheers
     
    Chaila Sikasula, May 15, 2007
    #2
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