OT: URGENT, Info needed for 'toshiba' laptop

Discussion in 'A+ Certification' started by Rick Blythin, Jul 23, 2003.

  1. Rick Blythin

    Rick Blythin Guest

    Hey guys/gals,

    I need help gathering any info I can regarding a 'Toshiba' Satellite
    1110-6MU laptop. I was told after the fact that this particular model is
    actually made by Compal in China . I was told that the big give away is the
    fact that Compal adaptors use 18/19v whereas true Toshiba units use 15. Of
    course the quality difference is very noticeable. I need any links to any
    info regarding Compal producing Toshiba units.

    Short version of story:

    I bought this laptop on February 15th '03, after about 2 months use I
    noticed the display was breaking up at the top (pixels not lighting
    correctly discoloured). I noticed it after dropping down to 16-bit. Took it
    back to the store they shipped it to their repair centre. The tech claimed
    nothing wrong increased it depth to 32-bit as it's barely noticeable on 32.
    I insisted it be shipped to Toshiba for their techs to look at. It was
    bounced around between tech centres for a while (never contacting me during
    the process). The Tosh tech claimed it was the same as on all the units and
    felt it didn't wasn't worth the $600 for the display change. Basically
    implied all the units had crappy displays. The whole process has taken three
    months. I received the unit today my father promptly called Toshiba and got
    stuck talking to a tech and then a level 2 tech. They seemed to jump when
    told it was a Compal system. My father came across a page that clearly
    states Compal builds systems for Toshiba and Dell, but he can't locate the
    page anymore. Had I known the Compal thing before I bought it I would never
    have gotten it. I bought it believing I was getting a true Toshiba product.

    Anyway we should be getting a call Thursday at some point from higher up
    Toshiba management. So I need any info on Compal building Tosh. systems I
    can get my hands on. Also statements from anyone willing who can back up the
    fact Compal builds them would be greatly appreciated. We want to be armed
    with proof when dealing with Toshiba on Thursday. To top the whole thing off
    I just noticed somewhere along the line a tech broke off one of the card
    slot doors!.

    Any help with info or statements would be a big help.

    Thanks,
    Rick
    --
    A+, Network+
    Rick Blythin, Jul 23, 2003
    #1
    1. Advertising

  2. Re: URGENT, Info needed for 'toshiba' laptop

    Check out the newsgroup comp.sys.laptops , look for threads being replied to
    by a guy name Oscar T. Grouch, he is a Toshiba Repair Tech. He's very honest
    and straightforward.

    --
    Jeffrey W. Roach
    MCSE, MCSA, CNA, Network+, A+



    "Rick Blythin" <> wrote in message
    news:XSjTa.9214$...
    > Hey guys/gals,
    >
    > I need help gathering any info I can regarding a 'Toshiba' Satellite
    > 1110-6MU laptop. I was told after the fact that this particular model is
    > actually made by Compal in China . I was told that the big give away is

    the
    > fact that Compal adaptors use 18/19v whereas true Toshiba units use 15. Of
    > course the quality difference is very noticeable. I need any links to any
    > info regarding Compal producing Toshiba units.
    >
    > Short version of story:
    >
    > I bought this laptop on February 15th '03, after about 2 months use I
    > noticed the display was breaking up at the top (pixels not lighting
    > correctly discoloured). I noticed it after dropping down to 16-bit. Took

    it
    > back to the store they shipped it to their repair centre. The tech claimed
    > nothing wrong increased it depth to 32-bit as it's barely noticeable on

    32.
    > I insisted it be shipped to Toshiba for their techs to look at. It was
    > bounced around between tech centres for a while (never contacting me

    during
    > the process). The Tosh tech claimed it was the same as on all the units

    and
    > felt it didn't wasn't worth the $600 for the display change. Basically
    > implied all the units had crappy displays. The whole process has taken

    three
    > months. I received the unit today my father promptly called Toshiba and

    got
    > stuck talking to a tech and then a level 2 tech. They seemed to jump when
    > told it was a Compal system. My father came across a page that clearly
    > states Compal builds systems for Toshiba and Dell, but he can't locate the
    > page anymore. Had I known the Compal thing before I bought it I would

    never
    > have gotten it. I bought it believing I was getting a true Toshiba

    product.
    >
    > Anyway we should be getting a call Thursday at some point from higher up
    > Toshiba management. So I need any info on Compal building Tosh. systems I
    > can get my hands on. Also statements from anyone willing who can back up

    the
    > fact Compal builds them would be greatly appreciated. We want to be armed
    > with proof when dealing with Toshiba on Thursday. To top the whole thing

    off
    > I just noticed somewhere along the line a tech broke off one of the card
    > slot doors!.
    >
    > Any help with info or statements would be a big help.
    >
    > Thanks,
    > Rick
    > --
    > A+, Network+
    >
    >
    Jeffrey W. Roach, Jul 23, 2003
    #2
    1. Advertising

  3. Rick Blythin

    Rick Blythin Guest

    Re: URGENT, Info needed for 'toshiba' laptop

    Thanks Jeff,

    I'll see about getting in contact thanks for the tip

    "Jeffrey W. Roach" <> wrote in message
    news:fkmTa.367$...
    > Check out the newsgroup comp.sys.laptops , look for threads being replied

    to
    > by a guy name Oscar T. Grouch, he is a Toshiba Repair Tech. He's very

    honest
    > and straightforward.
    >
    > --
    > Jeffrey W. Roach
    > MCSE, MCSA, CNA, Network+, A+
    >
    >
    >
    > "Rick Blythin" <> wrote in message
    > news:XSjTa.9214$...
    > > Hey guys/gals,
    > >
    > > I need help gathering any info I can regarding a 'Toshiba' Satellite
    > > 1110-6MU laptop. I was told after the fact that this particular model is
    > > actually made by Compal in China . I was told that the big give away is

    > the
    > > fact that Compal adaptors use 18/19v whereas true Toshiba units use 15.

    Of
    > > course the quality difference is very noticeable. I need any links to

    any
    > > info regarding Compal producing Toshiba units.
    > >
    > > Short version of story:
    > >
    > > I bought this laptop on February 15th '03, after about 2 months use I
    > > noticed the display was breaking up at the top (pixels not lighting
    > > correctly discoloured). I noticed it after dropping down to 16-bit. Took

    > it
    > > back to the store they shipped it to their repair centre. The tech

    claimed
    > > nothing wrong increased it depth to 32-bit as it's barely noticeable on

    > 32.
    > > I insisted it be shipped to Toshiba for their techs to look at. It was
    > > bounced around between tech centres for a while (never contacting me

    > during
    > > the process). The Tosh tech claimed it was the same as on all the units

    > and
    > > felt it didn't wasn't worth the $600 for the display change. Basically
    > > implied all the units had crappy displays. The whole process has taken

    > three
    > > months. I received the unit today my father promptly called Toshiba and

    > got
    > > stuck talking to a tech and then a level 2 tech. They seemed to jump

    when
    > > told it was a Compal system. My father came across a page that clearly
    > > states Compal builds systems for Toshiba and Dell, but he can't locate

    the
    > > page anymore. Had I known the Compal thing before I bought it I would

    > never
    > > have gotten it. I bought it believing I was getting a true Toshiba

    > product.
    > >
    > > Anyway we should be getting a call Thursday at some point from higher up
    > > Toshiba management. So I need any info on Compal building Tosh. systems

    I
    > > can get my hands on. Also statements from anyone willing who can back up

    > the
    > > fact Compal builds them would be greatly appreciated. We want to be

    armed
    > > with proof when dealing with Toshiba on Thursday. To top the whole thing

    > off
    > > I just noticed somewhere along the line a tech broke off one of the card
    > > slot doors!.
    > >
    > > Any help with info or statements would be a big help.
    > >
    > > Thanks,
    > > Rick
    > > --
    > > A+, Network+
    > >
    > >

    >
    >
    Rick Blythin, Jul 23, 2003
    #3
  4. Rick Blythin

    John D. Guest

    Lots of references to Compal building Toshibas are to be found in a
    newgroups (Google Groups) search for the keywords "compal toshiba."

    And there is some stuff on the web (www.google.com):

    http://www.taiwanheadlines.gov.tw/20000829/20000829b7.html

    http://www.taipeitimes.com/News/archives/2001/03/21/0000078509

    http://www.primasia.com/spotlights/October/OctFiles/1011.htm

    http://www.cens.com/cens/report/electronics/news-19.html


    ....and there are probably other sites/articles, too.

    Good luck,

    John D.


    "Rick Blythin" <> wrote in message news:<XSjTa.9214$>...
    > Hey guys/gals,
    >
    > I need help gathering any info I can regarding a 'Toshiba' Satellite
    > 1110-6MU laptop. I was told after the fact that this particular model is
    > actually made by Compal in China . I was told that the big give away is the
    > fact that Compal adaptors use 18/19v whereas true Toshiba units use 15. Of
    > course the quality difference is very noticeable. I need any links to any
    > info regarding Compal producing Toshiba units.
    >
    > Short version of story:
    >
    > I bought this laptop on February 15th '03, after about 2 months use I
    > noticed the display was breaking up at the top (pixels not lighting
    > correctly discoloured). I noticed it after dropping down to 16-bit. Took it
    > back to the store they shipped it to their repair centre. The tech claimed
    > nothing wrong increased it depth to 32-bit as it's barely noticeable on 32.
    > I insisted it be shipped to Toshiba for their techs to look at. It was
    > bounced around between tech centres for a while (never contacting me during
    > the process). The Tosh tech claimed it was the same as on all the units and
    > felt it didn't wasn't worth the $600 for the display change. Basically
    > implied all the units had crappy displays. The whole process has taken three
    > months. I received the unit today my father promptly called Toshiba and got
    > stuck talking to a tech and then a level 2 tech. They seemed to jump when
    > told it was a Compal system. My father came across a page that clearly
    > states Compal builds systems for Toshiba and Dell, but he can't locate the
    > page anymore. Had I known the Compal thing before I bought it I would never
    > have gotten it. I bought it believing I was getting a true Toshiba product.
    >
    > Anyway we should be getting a call Thursday at some point from higher up
    > Toshiba management. So I need any info on Compal building Tosh. systems I
    > can get my hands on. Also statements from anyone willing who can back up the
    > fact Compal builds them would be greatly appreciated. We want to be armed
    > with proof when dealing with Toshiba on Thursday. To top the whole thing off
    > I just noticed somewhere along the line a tech broke off one of the card
    > slot doors!.
    >
    > Any help with info or statements would be a big help.
    >
    > Thanks,
    > Rick
    John D., Jul 23, 2003
    #4
  5. Rick Blythin

    Rick Blythin Guest

    Thanks for the links John, I normally use webferret for searching, I'll
    check out Google.

    Cheers,
    Rick
    --
    A+, Network+

    "John D." <> wrote in message
    news:...
    > Lots of references to Compal building Toshibas are to be found in a
    > newgroups (Google Groups) search for the keywords "compal toshiba."
    >
    > And there is some stuff on the web (www.google.com):
    >
    > http://www.taiwanheadlines.gov.tw/20000829/20000829b7.html
    >
    > http://www.taipeitimes.com/News/archives/2001/03/21/0000078509
    >
    > http://www.primasia.com/spotlights/October/OctFiles/1011.htm
    >
    > http://www.cens.com/cens/report/electronics/news-19.html
    >
    >
    > ...and there are probably other sites/articles, too.
    >
    > Good luck,
    >
    > John D.
    >
    >
    > "Rick Blythin" <> wrote in message

    news:<XSjTa.9214$>...
    > > Hey guys/gals,
    > >
    > > I need help gathering any info I can regarding a 'Toshiba' Satellite
    > > 1110-6MU laptop. I was told after the fact that this particular model is
    > > actually made by Compal in China . I was told that the big give away is

    the
    > > fact that Compal adaptors use 18/19v whereas true Toshiba units use 15.

    Of
    > > course the quality difference is very noticeable. I need any links to

    any
    > > info regarding Compal producing Toshiba units.
    > >
    > > Short version of story:
    > >
    > > I bought this laptop on February 15th '03, after about 2 months use I
    > > noticed the display was breaking up at the top (pixels not lighting
    > > correctly discoloured). I noticed it after dropping down to 16-bit. Took

    it
    > > back to the store they shipped it to their repair centre. The tech

    claimed
    > > nothing wrong increased it depth to 32-bit as it's barely noticeable on

    32.
    > > I insisted it be shipped to Toshiba for their techs to look at. It was
    > > bounced around between tech centres for a while (never contacting me

    during
    > > the process). The Tosh tech claimed it was the same as on all the units

    and
    > > felt it didn't wasn't worth the $600 for the display change. Basically
    > > implied all the units had crappy displays. The whole process has taken

    three
    > > months. I received the unit today my father promptly called Toshiba and

    got
    > > stuck talking to a tech and then a level 2 tech. They seemed to jump

    when
    > > told it was a Compal system. My father came across a page that clearly
    > > states Compal builds systems for Toshiba and Dell, but he can't locate

    the
    > > page anymore. Had I known the Compal thing before I bought it I would

    never
    > > have gotten it. I bought it believing I was getting a true Toshiba

    product.
    > >
    > > Anyway we should be getting a call Thursday at some point from higher up
    > > Toshiba management. So I need any info on Compal building Tosh. systems

    I
    > > can get my hands on. Also statements from anyone willing who can back up

    the
    > > fact Compal builds them would be greatly appreciated. We want to be

    armed
    > > with proof when dealing with Toshiba on Thursday. To top the whole thing

    off
    > > I just noticed somewhere along the line a tech broke off one of the card
    > > slot doors!.
    > >
    > > Any help with info or statements would be a big help.
    > >
    > > Thanks,
    > > Rick
    Rick Blythin, Jul 23, 2003
    #5
  6. Rick Blythin

    John D. Guest

    Okay...good luck.

    At least from your post I have learned not to buy a Compal-made
    Toshiba...and maybe even not a Toshiba at all!

    John D.




    "Rick Blythin" <> wrote in message news:<BNCTa.232$>...
    > Thanks for the links John, I normally use webferret for searching, I'll
    > check out Google.
    >
    > Cheers,
    > Rick
    > --
    > A+, Network+
    >
    > "John D." <> wrote in message
    > news:...
    > > Lots of references to Compal building Toshibas are to be found in a
    > > newgroups (Google Groups) search for the keywords "compal toshiba."
    > >
    > > And there is some stuff on the web (www.google.com):
    > >
    > > http://www.taiwanheadlines.gov.tw/20000829/20000829b7.html
    > >
    > > http://www.taipeitimes.com/News/archives/2001/03/21/0000078509
    > >
    > > http://www.primasia.com/spotlights/October/OctFiles/1011.htm
    > >
    > > http://www.cens.com/cens/report/electronics/news-19.html
    > >
    > >
    > > ...and there are probably other sites/articles, too.
    > >
    > > Good luck,
    > >
    > > John D.
    > >
    > >
    > > "Rick Blythin" <> wrote in message

    > news:<XSjTa.9214$>...
    > > > Hey guys/gals,
    > > >
    > > > I need help gathering any info I can regarding a 'Toshiba' Satellite
    > > > 1110-6MU laptop. I was told after the fact that this particular model is
    > > > actually made by Compal in China . I was told that the big give away is

    > the
    > > > fact that Compal adaptors use 18/19v whereas true Toshiba units use 15.

    > Of
    > > > course the quality difference is very noticeable. I need any links to

    > any
    > > > info regarding Compal producing Toshiba units.
    > > >
    > > > Short version of story:
    > > >
    > > > I bought this laptop on February 15th '03, after about 2 months use I
    > > > noticed the display was breaking up at the top (pixels not lighting
    > > > correctly discoloured). I noticed it after dropping down to 16-bit. Took

    > it
    > > > back to the store they shipped it to their repair centre. The tech

    > claimed
    > > > nothing wrong increased it depth to 32-bit as it's barely noticeable on

    > 32.
    > > > I insisted it be shipped to Toshiba for their techs to look at. It was
    > > > bounced around between tech centres for a while (never contacting me

    > during
    > > > the process). The Tosh tech claimed it was the same as on all the units

    > and
    > > > felt it didn't wasn't worth the $600 for the display change. Basically
    > > > implied all the units had crappy displays. The whole process has taken

    > three
    > > > months. I received the unit today my father promptly called Toshiba and

    > got
    > > > stuck talking to a tech and then a level 2 tech. They seemed to jump

    > when
    > > > told it was a Compal system. My father came across a page that clearly
    > > > states Compal builds systems for Toshiba and Dell, but he can't locate

    > the
    > > > page anymore. Had I known the Compal thing before I bought it I would

    > never
    > > > have gotten it. I bought it believing I was getting a true Toshiba

    > product.
    > > >
    > > > Anyway we should be getting a call Thursday at some point from higher up
    > > > Toshiba management. So I need any info on Compal building Tosh. systems

    > I
    > > > can get my hands on. Also statements from anyone willing who can back up

    > the
    > > > fact Compal builds them would be greatly appreciated. We want to be

    > armed
    > > > with proof when dealing with Toshiba on Thursday. To top the whole thing

    > off
    > > > I just noticed somewhere along the line a tech broke off one of the card
    > > > slot doors!.
    > > >
    > > > Any help with info or statements would be a big help.
    > > >
    > > > Thanks,
    > > > Rick
    John D., Jul 24, 2003
    #6
    1. Advertising

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