Nikon D5000 Service Advisory

Discussion in 'Digital Photography' started by Bruce, Aug 19, 2010.

  1. Bruce

    Bruce Guest

    If you are already aware of this, please ignore. I posted it because
    several people posting/lurking here are D5000 users.


    Updated: August 12, 2009

    Notice to users of the Nikon D5000 Digital SLR Camera

    Thank you for choosing Nikon for your imaging needs.

    While Nikon takes great measures to assure high quality in its imaging
    products, it has come to our attention that an electronic component
    related to power control in some Nikon D5000 digital SLR cameras does
    not meet factory specifications and may, in certain circumstances,
    prevent the camera from turning on, thus preventing operation of the
    Indications of this issue include:

    1. The camera cannot be operated when the power switch is on, even
    with a fully-charged battery.
    2. The camera cannot be operated with the EH-5a AC Adapter
    connected through the EP-5 Power Connector and the power switch on.

    The solution:
    Nikon has isolated the issues related to this and has effectively
    resolved them. Preparations have been made at a special Nikon repair
    facility to streamline the processes associated with the solution.
    Service related to this issue, including the cost of shipping affected
    D5000 cameras to Nikon, as well as their return to customers, will be
    free of charge. To further minimize customer inconvenience, Nikon will
    return serviced cameras to customers promptly, employing (whenever
    possible) transportation that limits transit time to two days.

    Is your D5000 affected by this Service Advisory?
    To determine if your D5000 is affected by this Service Advisory, click
    the Check Serial Number link below and enter your D5000 serial number
    where indicated. If the serial number verification determines that
    your camera requires service, additional easy-to-follow instructions
    will be provided. Otherwise, no further action is necessary.

    As of August 12, 2009 additional product serial numbers have been
    added to the list of “Affected Product Serial Numbers”. If you have
    previously checked your camera’s serial number prior to August 12,
    2009 we recommend that you try again with the updated list.

    To check Serial Number, go to the following web page and scroll down
    to the link "Check Serial Number":

    We apologize for any inconvenience that Nikon customers may experience
    as a result of this issue.

    Nikon remains committed to providing only the highest quality
    photographic products and hopes that you will continue to choose Nikon
    for your imaging needs.

    If you have additional questions about this Service Advisory, please
    contact Nikon Customer Relations at 800-645-6678, 8am to 2am
    (Eastern), 7-days-a-week. To contact us by e-mail, visit Nikon at, select Service and Support and then select
    Contact Service and Support.
    Bruce, Aug 19, 2010
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