Need help with homepage issue.

Discussion in 'Firefox' started by Gerald Orvis Davis, May 1, 2005.

  1. I installed firefox 0.9 on my moms computer. She installed some crappy
    screensaver from www.freeze.com. Freeze.com took over the homepage.

    After uninstalling the screensaver, the I.E. hompage was easily
    changed. However, the firefox homepage would revert to freeze.com
    every time it was restarted.

    I ran adaware and pest patrol and removed every entry found. It still
    reverts back to freeze.com

    I then uninstalled FF v0.9, deleted all files in the directory
    c:\programfiles\mozilla and installed the latest version of Firefox,
    it still reverts back to the damn freeze.com when the browser is
    restarted.

    any ideas?
    Gerald Orvis Davis, May 1, 2005
    #1
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  2. Gerald Orvis Davis

    Doug G Guest

    Gerald Orvis Davis wrote:
    > I installed firefox 0.9 on my moms computer. She installed some crappy
    > screensaver from www.freeze.com. Freeze.com took over the homepage.
    >
    > After uninstalling the screensaver, the I.E. hompage was easily
    > changed. However, the firefox homepage would revert to freeze.com
    > every time it was restarted.
    >
    > I ran adaware and pest patrol and removed every entry found. It still
    > reverts back to freeze.com
    >
    > I then uninstalled FF v0.9, deleted all files in the directory
    > c:\programfiles\mozilla and installed the latest version of Firefox,
    > it still reverts back to the damn freeze.com when the browser is
    > restarted.
    >
    > any ideas?
    >


    If you can't change the home page in Firefox's Tools > Options >
    General, close Firefox and then use the Profile Manager to create a new
    profile.
    Doug G, May 1, 2005
    #2
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  3. Gerald Orvis Davis

    Z Guest

    Gerald Orvis Davis wrote:
    > I then uninstalled FF v0.9, deleted all files in the directory
    > c:\programfiles\mozilla and installed the latest version of Firefox,
    > it still reverts back to the damn freeze.com when the browser is
    > restarted.
    >
    > any ideas?


    I assume you've gone into FF to reset the home page, if not, do that
    first: Tools > Options > General > Home Page.

    If you've already done that and SpyBot and Ad Aware have been
    unsuccessful at removing/fixing this, try Microsoft's AntiSpyware.

    I've had very good results - I was able to remove Huntbar which neither
    SpyBot nor AAW could remove completely. It keep reappearing after every
    reboot. A download hyperlink for MS AntiSpyware Beta is available on
    this web page:

    http://www.microsoft.com/athome/security/spyware/software/howto/scanauto.mspx
    Z, May 1, 2005
    #3
  4. Gerald Orvis Davis wrote:
    > I installed firefox 0.9 on my moms computer. She installed some crappy
    > screensaver from www.freeze.com. Freeze.com took over the homepage.
    >
    > After uninstalling the screensaver, the I.E. hompage was easily
    > changed. However, the firefox homepage would revert to freeze.com
    > every time it was restarted.
    >
    > I ran adaware and pest patrol and removed every entry found. It still
    > reverts back to freeze.com
    >
    > I then uninstalled FF v0.9, deleted all files in the directory
    > c:\programfiles\mozilla and installed the latest version of Firefox,
    > it still reverts back to the damn freeze.com when the browser is
    > restarted.
    >
    > any ideas?
    >

    upgrade FF, I think version 1.03 the most current one.
    Carlos de la Riva, May 1, 2005
    #4
  5. Gerald Orvis Davis

    Ralph Fox Guest

    On Sat, 30 Apr 2005 18:08:10 -0500, in message
    <>, Gerald Orvis Davis wrote:

    > I installed firefox 0.9 on my moms computer. She installed some crappy
    > screensaver from www.freeze.com. Freeze.com took over the homepage.
    >
    > After uninstalling the screensaver, the I.E. hompage was easily
    > changed. However, the firefox homepage would revert to freeze.com
    > every time it was restarted.
    >
    > I ran adaware and pest patrol and removed every entry found. It still
    > reverts back to freeze.com
    >
    > I then uninstalled FF v0.9, deleted all files in the directory
    > c:\programfiles\mozilla and installed the latest version of Firefox,
    > it still reverts back to the damn freeze.com when the browser is
    > restarted.
    >
    > any ideas?


    I'm guessing that Freeze.com may have changed her user.js file.

    Try this

    1. Go to her Firefox user profile folder.
    See http://www.mozilla.org/support/firefox/edit#profile

    Her user profile folder is _NOT_ repeat _NOT_ the folder
    "C:\Program Files\Mozilla Firefox\defaults\profile".

    2. Look for a file named "user.js" in that folder.

    3. Q: Does the file "user.js" contain a line similar to this?

    user_pref("browser.startup.homepage", "http://www.freeze.com/");

    If so, delete that line and restart Firefox. After this, you
    should be able to reset the homepage in Firefox.


    Explanation: anything in user.js overrides your settings (which are
    stored in prefs.js) when you start Firefox. So even though you
    change the homepage back (which updates prefs.js), the next time
    you start Firefox this is overridden again by user.js.


    --
    Cheers,
    Ralph

    "There is only one boss, the customer. And he can fire everybody in
    the company from the chairman on down, simply by spending his money
    somewhere else." -- Sam Walton
    Ralph Fox, May 1, 2005
    #5
  6. Gerald Orvis Davis

    Big Will Guest

    Gerald Orvis Davis wrote:
    > I installed firefox 0.9 on my moms computer. She installed some crappy
    > screensaver from www.freeze.com. Freeze.com took over the homepage.
    >
    > After uninstalling the screensaver, the I.E. hompage was easily
    > changed. However, the firefox homepage would revert to freeze.com
    > every time it was restarted.
    >
    > I ran adaware and pest patrol and removed every entry found. It still
    > reverts back to freeze.com
    >
    > I then uninstalled FF v0.9, deleted all files in the directory
    > c:\programfiles\mozilla and installed the latest version of Firefox,
    > it still reverts back to the damn freeze.com when the browser is
    > restarted.
    >
    > any ideas?
    >

    you may also want to post this in ACV for additional removal
    instructions, but here's what Davil Lipman usually writes:

    [start David H. Lipman removal instructions]

    Dump the contents of the IE Temporary Internet Folder cache (TIF)
    Start --> Settings --> Control Panel --> Internet Options --> Delete Files

    Dump the contents of the Mozilla FireFox Cache
    Tools --> Options --> Privacy --> Cache --> Clear

    1) Download TrendMicro Sysclean by other of the following 2 methods

    Trend Sysclean Method 1
    ---------------------------------------
    Trend Sysclean Package
    http://www.trendmicro.com/download/dcs.asp

    Latest Trend signature files.
    http://www.trendmicro.com/download/pattern.asp

    Create a directory.
    On drive "C:\"
    (e.g., "c:\sysclean")

    Download SYSCLEAN.COM and place it in that directory.
    Download the signature files (pattern files) by obtaining the ZIP file.
    For example; lpt609.zip

    Extract the contents of the ZIP file and place the contents in the same
    directory as
    SYSCLEAN.COM.

    Trend Sysclean Method 2
    ---------------------------------------
    Download the utility SYSCLEAN_FE at the following URL --
    http://www.ik-cs.com/got-a-virus.htm
    SYSCLEAN_FE automates the download and execution process of the Trend
    Sysclean Package.
    Direct URL --
    http://www.ik-cs.com/programs/virtools/Sysclean_FE.exe

    2) Download Ad-aware SE (free personal version v1.05)
    http://www.lavasoftusa.com/

    Update Ad-aware with the latest definitions.
    3) If you are using WinME or WinXP, disable System Restore
    http://vil.nai.com/vil/SystemHelpDocs/DisableSysRestore.htm
    4) Reboot your PC into Safe Mode and shutdown as many applications
    as possible.
    5) Using both the Trend Sysclean utility and Ad-aware, perform a
    Full Scan of your
    platform and clean/delete any infectors/parasites found.
    (a few cycles may be needed)
    6) Restart your PC and perform a "final" Full Scan of your platform
    using both the
    Trend Sysclean utility and Adaware
    7) If you are using WinME or WinXP,Re-enable System Restore and
    re-apply any
    System Restore preferences, (e.g. HD space to use suggested 400
    ~ 600MB),
    8) Reboot your PC.
    9) If you are using WinME or WinXP, create a new Restore point

    * * Please report back your results * *

    [end David H. Lipman removal instructions]


    And then I usually mention the following in addition

    housecall.trendmicro.com
    www.safer-networking.org
    www.webroot.com (trial version)
    www.pandasoftware.com/activescan (but don't give them your real e-mail,
    they don't need it).
    www.ravantivirus.com
    security.symantec.com

    Good luck, and please, if you post results, do so in Alt.comp.virus or
    alt.comp.antivirus (along with a copy of this thread or a google link to
    it so they know what you've already done).

    Regards,

    Will
    Big Will, May 3, 2005
    #6
  7. On Sun, 01 May 2005 05:35:45 +0000, Ralph Fox
    <-echo.invalid> wrote:

    >On Sat, 30 Apr 2005 18:08:10 -0500, in message
    ><>, Gerald Orvis Davis wrote:
    >
    >> I installed firefox 0.9 on my moms computer. She installed some crappy
    >> screensaver from www.freeze.com. Freeze.com took over the homepage.
    >>
    >> After uninstalling the screensaver, the I.E. hompage was easily
    >> changed. However, the firefox homepage would revert to freeze.com
    >> every time it was restarted.
    >>
    >> I ran adaware and pest patrol and removed every entry found. It still
    >> reverts back to freeze.com
    >>
    >> I then uninstalled FF v0.9, deleted all files in the directory
    >> c:\programfiles\mozilla and installed the latest version of Firefox,
    >> it still reverts back to the damn freeze.com when the browser is
    >> restarted.
    >>
    >> any ideas?

    >
    >I'm guessing that Freeze.com may have changed her user.js file.
    >
    >Try this
    >
    >1. Go to her Firefox user profile folder.
    > See http://www.mozilla.org/support/firefox/edit#profile
    >
    > Her user profile folder is _NOT_ repeat _NOT_ the folder
    > "C:\Program Files\Mozilla Firefox\defaults\profile".
    >
    >2. Look for a file named "user.js" in that folder.
    >
    >3. Q: Does the file "user.js" contain a line similar to this?
    >
    > user_pref("browser.startup.homepage", "http://www.freeze.com/");
    >
    > If so, delete that line and restart Firefox. After this, you
    > should be able to reset the homepage in Firefox.
    >
    >
    >Explanation: anything in user.js overrides your settings (which are
    >stored in prefs.js) when you start Firefox. So even though you
    >change the homepage back (which updates prefs.js), the next time
    >you start Firefox this is overridden again by user.js.

    Thanks for the help, you were on the right track!
    I sent a scathing letter to freeze.com. I got this reply.
    *********begin quote**********
    Greetings from Freeze.com,

    It has recently come to our attention that the Mozilla FireFox Browser
    has issues with changing the homepage after installing some of our
    products. Because of this, our IT department has developed a fix for
    this. The problem that occurred was incurred by an unforeseen design
    element in the FireFox browser. When a user updates their homepage,
    FireFox can store this information in one of two places, the prefs.js
    and the user.js file which is located in the individual’s profile on
    their PC. When the user downloaded our screensaver and indicated that
    they authorize the change of their homepage by leaving the “Make
    My.Freeze.com your Start Page” option checked, our software updated
    the user.js file.

    The unforeseen design became apparent when we discovered that the
    user.js file would take dominance over all preferences logged in the
    pref.js. When the homepage is changed by the user, FireFox would do
    its part and update the pref.js file. Because the browser failed to
    recognize the change was made to the user.js file (which takes the
    dominate in browser preferences), it would appear as if they failed to
    change their homepage. The result appeared as if their homepage had
    been locked to http://my.freeze.com.

    A fix was developed by Freeze.com’s IT team. The procedure is detailed
    below for removing the lines of code added to your user.js file. There
    are two procedures detailed. The first employs a removal program
    created by our IT department. This is recommended for most users. The
    second requires the user to remove the unwanted lines of code without
    assistance. We strongly recommend using the utility developed by our
    IT team to prevent undesirable effects.

    To remove My.Freeze.com from your homepage using our utility, please
    use the following instructions to change your homepage.

    1. Download out homepage removal utility from:
    http://download.freeze.com/support/startpage_removal.exe

    2. Close FireFox and Run the utility

    3. Open FireFox

    4. Surf to the page you want as your homepage.

    5. Click on Tools then select Options from the drop down menu

    6. In the General Screen, there will be a section titled “Home
    Page”. From here, click the “Use Current Page” button to set your
    homepage.

    If this does not work, you may also try the method described below.
    Freeze.Com, LLC does recommend that you have a PC Support Specialist
    present while attempting this procedure as any mistakes may cause
    undesireable results.

    1. Close any open FireFox windows
    2. Using Windows Explorer, go to
    C:\Documents and Settings\ (user name) \Application
    Data\Mozilla\Firefox\Profiles\(random letters) .default
    3. Open the “User.js” file in notepad.
    4. Delete the line that reads:
    user_pref(browser.startup.homepage, http://my.freeze.com);
    5. Save and close the document, then restart FireFox
    6. Surf to the page you want as your homepage.
    7. Click on Tools then select Options from the drop down menu
    8. In the General Screen, there will be a section titled “Home
    Page”. From here, click the “Use Current Page” button to set your
    homepage.

    Again, Freeze.com, LLC does not recommend that you perform the
    aforementioned procedure without the assistance of a PC Support
    Specialist. If this procedure fails to remove http://my.freeze.com as
    your homepage, you may need to contact your PC Support Specialist for
    additional support.

    We would like to thank our customers who have helped us resolve this
    error by providing a complimentary 90 day membership. If you would
    like to take advantage of this offer, please provide the following:

    * Name (First & Last)
    * E-Mail Address
    * Date of Birth
    * Gender
    * Zip Code
    * Country

    Within 2 business days of receipt, you will receive you 90-day
    Freeze.com Premium membership.

    *********end quote**********

    LOL! It will be a cold day in hell before I ever have anything to do
    with freeze.com!
    Gerald Orvis Davis, May 6, 2005
    #7
  8. Gerald Orvis Davis

    Ralph Fox Guest

    On Thu, 05 May 2005 21:26:54 -0500, in message
    <>, Gerald Orvis Davis wrote:

    > Thanks for the help, you were on the right track!


    Good to hear you have it resolved.

    > I sent a scathing letter to freeze.com. I got this reply.


    --snip--

    > LOL! It will be a cold day in hell before I ever have anything to do
    > with freeze.com!


    Fair enough!
    Ralph Fox, May 6, 2005
    #8
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