My first Vista 64 Bit comatability issue

Discussion in 'Windows 64bit' started by KevinD, Jan 16, 2008.

  1. KevinD

    KevinD Guest

    OK, I've had Vista Ultimate 64 Bit going on my laptop for almost one year now and it has been absolute smooth sailing until last week. My company installed a new I/P based phone system from Shoretel and the Client based call manager will not run properly on a 64 Bit windows install.

    The Application uses the TAPI function, however when it installs it's drivers do not appear to load (I think).

    My question is does anyone have experience with this software, and if so has anyone found a work around. I've sent multiple emails to the Vendor and of course......no response.

    --
    Kevin J. Danker
    KevinD, Jan 16, 2008
    #1
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  2. KevinD

    Carlos Guest

    KevinD,

    Have you tried Shoretel web site?
    http://www.shoretel.com/products/call_manager/personal_call_manager.html

    They have a Support page with downloads and KB here:
    http://support.shoretel.com/

    Carlos

    "KevinD" wrote:

    > OK, I've had Vista Ultimate 64 Bit going on my laptop for almost one year
    > now and it has been absolute smooth sailing until last week. My company
    > installed a new I/P based phone system from Shoretel and the Client based
    > call manager will not run properly on a 64 Bit windows install.
    >
    > The Application uses the TAPI function, however when it installs it's
    > drivers do not appear to load (I think).
    >
    > My question is does anyone have experience with this software, and if so
    > has anyone found a work around. I've sent multiple emails to the Vendor
    > and of course......no response.
    >
    > --
    > Kevin J. Danker
    >
    Carlos, Jan 16, 2008
    #2
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  3. KevinD

    KevinD Guest

    Re: My first Vista 64 Bit compatibility issue

    Yes, their K.B. has one reference to 64 Bit that is over a year old (not
    supported), and the 7 version of the software is what I have and doesn't
    work.

    I'm not able to get any info about version 7.5. Our Vendor (we cannot deal
    with Shoretel directly) claims that's a beta (strange to see it posted for
    download if that's true).

    The info I've been able to find I've scrounged off the internet and it
    hasn't been much.

    "Carlos" <> wrote in message
    news:...
    > KevinD,
    >
    > Have you tried Shoretel web site?
    > http://www.shoretel.com/products/call_manager/personal_call_manager.html
    >
    > They have a Support page with downloads and KB here:
    > http://support.shoretel.com/
    >
    > Carlos
    >
    > "KevinD" wrote:
    >
    >> OK, I've had Vista Ultimate 64 Bit going on my laptop for almost one year
    >> now and it has been absolute smooth sailing until last week. My company
    >> installed a new I/P based phone system from Shoretel and the Client based
    >> call manager will not run properly on a 64 Bit windows install.
    >>
    >> The Application uses the TAPI function, however when it installs it's
    >> drivers do not appear to load (I think).
    >>
    >> My question is does anyone have experience with this software, and if so
    >> has anyone found a work around. I've sent multiple emails to the Vendor
    >> and of course......no response.
    >>
    >> --
    >> Kevin J. Danker
    >>
    KevinD, Jan 16, 2008
    #3
  4. Re: My first Vista 64 Bit compatibility issue

    It is not at all unusuall to see beta drivers for various devices. The
    nVidia drivers did not go final until just a few weeks ago. Beta drivers
    generally are reliable enough but often do not enable the full funtionality
    of the device yet.

    "KevinD" <> wrote in message
    news:...
    > Yes, their K.B. has one reference to 64 Bit that is over a year old (not
    > supported), and the 7 version of the software is what I have and doesn't
    > work.
    >
    > I'm not able to get any info about version 7.5. Our Vendor (we cannot
    > deal with Shoretel directly) claims that's a beta (strange to see it
    > posted for download if that's true).
    >
    > The info I've been able to find I've scrounged off the internet and it
    > hasn't been much.
    >
    > "Carlos" <> wrote in message
    > news:...
    >> KevinD,
    >>
    >> Have you tried Shoretel web site?
    >> http://www.shoretel.com/products/call_manager/personal_call_manager.html
    >>
    >> They have a Support page with downloads and KB here:
    >> http://support.shoretel.com/
    >>
    >> Carlos
    >>
    >> "KevinD" wrote:
    >>
    >>> OK, I've had Vista Ultimate 64 Bit going on my laptop for almost one
    >>> year
    >>> now and it has been absolute smooth sailing until last week. My company
    >>> installed a new I/P based phone system from Shoretel and the Client
    >>> based
    >>> call manager will not run properly on a 64 Bit windows install.
    >>>
    >>> The Application uses the TAPI function, however when it installs it's
    >>> drivers do not appear to load (I think).
    >>>
    >>> My question is does anyone have experience with this software, and if so
    >>> has anyone found a work around. I've sent multiple emails to the Vendor
    >>> and of course......no response.
    >>>
    >>> --
    >>> Kevin J. Danker
    >>>
    Colin Barnhorst, Jan 16, 2008
    #4
  5. KevinD

    DP Guest

    Just a thought, but have you tried "run as administrator" when running the installation program?
    Lots of times people have trouble with install programs and find that running as administrator clears up the problems.
    I'm talking generally here. I know nothing of Shoretel, etc.
    "KevinD" <> wrote in message news:...
    OK, I've had Vista Ultimate 64 Bit going on my laptop for almost one year now and it has been absolute smooth sailing until last week. My company installed a new I/P based phone system from Shoretel and the Client based call manager will not run properly on a 64 Bit windows install.

    The Application uses the TAPI function, however when it installs it's drivers do not appear to load (I think).

    My question is does anyone have experience with this software, and if so has anyone found a work around. I've sent multiple emails to the Vendor and of course......no response.

    --
    Kevin J. Danker
    DP, Jan 17, 2008
    #5
  6. KevinD

    KevinD Guest

    Re: My first Vista 64 Bit commutability issue

    DP,

    Thank you for the suggestion. I did try that...even went so far as to install with UAC deactivated, however nothing changed.
    "DP" <> wrote in message news:...
    Just a thought, but have you tried "run as administrator" when running the installation program?
    Lots of times people have trouble with install programs and find that running as administrator clears up the problems.
    I'm talking generally here. I know nothing of Shoretel, etc.
    "KevinD" <> wrote in message news:...
    OK, I've had Vista Ultimate 64 Bit going on my laptop for almost one year now and it has been absolute smooth sailing until last week. My company installed a new I/P based phone system from Shoretel and the Client based call manager will not run properly on a 64 Bit windows install.

    The Application uses the TAPI function, however when it installs it's drivers do not appear to load (I think).

    My question is does anyone have experience with this software, and if so has anyone found a work around. I've sent multiple emails to the Vendor and of course......no response.

    --
    Kevin J. Danker
    KevinD, Jan 17, 2008
    #6
  7. KevinD

    PhilSweet Guest

    Try installing Virtual PC under Vista X64 and install Windows XP (32 bit) under Virtual PC. Make sure you install Sp2 and all the security fixes.
    "KevinD" <> wrote in message news:...
    OK, I've had Vista Ultimate 64 Bit going on my laptop for almost one year now and it has been absolute smooth sailing until last week. My company installed a new I/P based phone system from Shoretel and the Client based call manager will not run properly on a 64 Bit windows install.

    The Application uses the TAPI function, however when it installs it's drivers do not appear to load (I think).

    My question is does anyone have experience with this software, and if so has anyone found a work around. I've sent multiple emails to the Vendor and of course......no response.

    --
    Kevin J. Danker
    PhilSweet, Jan 19, 2008
    #7
  8. Not without knowing how he is going to use a microphone or headset with a virtual machine.
    "PhilSweet" <> wrote in message news:...
    Try installing Virtual PC under Vista X64 and install Windows XP (32 bit) under Virtual PC. Make sure you install Sp2 and all the security fixes.
    "KevinD" <> wrote in message news:...
    OK, I've had Vista Ultimate 64 Bit going on my laptop for almost one year now and it has been absolute smooth sailing until last week. My company installed a new I/P based phone system from Shoretel and the Client based call manager will not run properly on a 64 Bit windows install.

    The Application uses the TAPI function, however when it installs it's drivers do not appear to load (I think).

    My question is does anyone have experience with this software, and if so has anyone found a work around. I've sent multiple emails to the Vendor and of course......no response.

    --
    Kevin J. Danker
    Colin Barnhorst, Jan 19, 2008
    #8
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