My computer keeps freezing randomly

Discussion in 'Computer Support' started by emeraldsky23, Jan 27, 2011.

  1. emeraldsky23

    emeraldsky23

    Joined:
    Jan 15, 2011
    Messages:
    1
    Hi everyone,

    Here is the problem: My laptop will, at random times, freeze up and display an illuminated black screen. Most of time I can move the cursor around but not be able to click anything. After each incident, a file is created with a random assortment of letters and numbers. I do not have permission to do ANYTHING with it, so I can't delete it. Can someone please help me identify what the file is for, and how I can fix this problem?
     

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    emeraldsky23, Jan 27, 2011
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