Microtek scanner problem

Discussion in 'NZ Computing' started by Joy, Nov 25, 2006.

  1. Joy

    Joy Guest

    Hi, I have the microtek ScanMaker 3840, it's not scanning colour very well.
    The scanner is only a few years old and has not had much use. The problems
    are an overall blue cast and occasionally some distinctive blue bands down
    one side. I have installed the latest driver using their best method of
    installing it in safe mode after deleting all references I can find to the
    scanner. It only cost $100 but I'm furious that it does not do what it's
    supposed to do. Scanning black and white photos is absolutely ok. I used to
    own a more expensive Microtek model and had if for years but it eventually
    did the same and so I threw it out and replaced it with this one.
    I have followed their 'how to' correct this umpteen times, ( deleting the
    data folder) , it might work now and then, but it's just a pain.
    http://support.microtek.com/knowledgebase_1/kbdtl.phtml?request=KB-03001&vw=0

    Any suggestions before I go ballistic at microtek?
    Joy
     
    Joy, Nov 25, 2006
    #1
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  2. On Sat, 25 Nov 2006 16:31:14 +1300, Joy wrote:

    > Hi, I have the microtek ScanMaker 3840, it's not scanning colour very well.
    > The scanner is only a few years old and has not had much use. The problems
    > are an overall blue cast and occasionally some distinctive blue bands down
    > one side. I have installed the latest driver using their best method of
    > installing it in safe mode after deleting all references I can find to the
    > scanner. It only cost $100 but I'm furious that it does not do what it's
    > supposed to do. Scanning black and white photos is absolutely ok. I used to
    > own a more expensive Microtek model and had if for years but it eventually
    > did the same and so I threw it out and replaced it with this one.
    > I have followed their 'how to' correct this umpteen times, ( deleting the
    > data folder) , it might work now and then, but it's just a pain.
    > http://support.microtek.com/knowledgebase_1/kbdtl.phtml?request=KB-03001&vw=0
    >
    > Any suggestions before I go ballistic at microtek?
    > Joy


    If I remember correctly I had new scanner like this at work, and was doing
    a simliar thing. Just had to return it under warranty - it was a hardware
    fault.
     
    wogers nemesis, Nov 25, 2006
    #2
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