Logitech Quickcam errors 1001 1004

Discussion in 'Computer Information' started by - Bobb -, Mar 25, 2008.

  1. - Bobb -

    - Bobb - Guest

    In case you run into this ... I added a camera to a pc a few months ago.
    I thought I had already installed the software but must have been on
    another PC, and since I was on the road I chose - "Allow Windows to look
    for software...". It 'found' logitech quickcam software at
    Microsoft/Logitech and installed it - completed the install and looked OK.

    Cut to the chase:
    Logitech automatically installed the LATEST version of Quickcam sw, which
    does not support my camera. WHY ?? I eventually found version 10 of the
    app at their site ( not V11) and it worked fine - installed using the
    previous path ( to overwrite any references in registry) - now no errors
    in app event log. So if you have this problem, find the matrix their that
    lists models, which version of app to use.
    The only way I found it was that I did a search for differnet keywords
    until - Eventually - I got to :
    Answer # 3428 Reference: Identifying Webcam Software and Drivers

    Scroll down to bottom for:
    Operating System Support table -
    find your camera and which OS/Version of quickcam to use

    Good luck.


    < My details for comparison >
    In my case, I didn't use the camera after the install. Several weeks go by
    and while writing a letter on that PC I saw
    " Save document ? Yes No " box pop up for a moment and then the system
    shutdown. I lost everything I had typed ( as if I selected NO - no draft/
    no temp file - I looked). Checked system event log - saw nothing. ( Yeah I
    should have checked all logs - but I didn't )

    Fast forward to today ...
    Making a DVD and ( luckily) shortly after doing a SAVE AS, I saw:
    "Save project ?"
    "System shutting down" etc. Power off.
    I restarted and logged on OK.
    I opened my project and had lost what I had done since saving but 90% of
    my work was still there.
    I then checked Application Event Log and saw thousands of errors 1001 and
    1004 from Quickcam app for past months - "cannot find registry key"/
    folder does not exist / other stuff. I uninstalled Quickcam software and
    drivers/ ran CCleaner and still crap in registry about the quickcam. I
    reinstalled and made note of details of app - errors reappeared.
    Uninstalled and went to their website to write to support. Searching for
    errors 1001 and 1004 got me a LOT of hits in the forum, but KachiWachi
    (their "forum guru") 's answer to everyone's request / his attitude is "
    the answer is here look for it'. So I didn't bother posting and after 20
    minutes of searching found my problem.
    BTW I didn't find an answer to errors 1001 , 1004 - so putiing here so
    folks can find answer perhaps via newsgroups / google groups.


    Bobb
     
    - Bobb -, Mar 25, 2008
    #1
    1. Advertising

  2. - Bobb -

    - Bobb - Guest

    "- Bobb -" <bobb@noemail.123> wrote in message
    news:...
    > In case you run into this ... I added a camera to a pc a few months ago.
    > I thought I had already installed the software but must have been on
    > another PC, and since I was on the road I chose - "Allow Windows to look
    > for software...". It 'found' logitech quickcam software at
    > Microsoft/Logitech and installed it - completed the install and looked
    > OK.
    >
    > Cut to the chase:
    > Logitech automatically installed the LATEST version of Quickcam sw,
    > which does not support my camera. I eventually found version 10 of the
    > app at their site ( not V11) and it worked fine - installed using the
    > previous path ( to overwrite any references in registry) - now no errors
    > in app event log. So if you have this problem, find the matrix their
    > that lists models, which version of app to use.
    > The only way I found it was that I did a search for differnet keywords
    > until - Eventually - I got to :
    > Answer # 3428 Reference: Identifying Webcam Software and Drivers
    >
    > Scroll down to bottom for:
    > Operating System Support table -
    > find your camera and which OS/Version of quickcam to use
    >
    > Good luck.
    >


    BTW: here's link
    http://logitech-en-amr.custhelp.com...ZnR3YXJlIGFuZCBEcml2ZXJz&p_li=&p_topview=1#os

    Note - for my model it stated that 11.1 or 11.5 worked - I tried - they
    didn't. ( For x32 or x64, that's what you get by default if you go there
    and search for camera / download)

    "NOTE: Cameras with the same name can be supported by different software
    versions. Therefore it may be important to check the camera's part number
    as well."


    I downloaded v10.5 and IT worked fine for me - no more errors in Event
    log - no more unexpected reboots.


    >
    > < My details for comparison >
    > In my case, I didn't use the camera after the install. Several weeks go
    > by and while writing a letter on that PC I saw
    > " Save document ? Yes No " box pop up for a moment and then the
    > system shutdown. I lost everything I had typed ( as if I selected NO -
    > no draft/ no temp file - I looked). Checked system event log - saw
    > nothing. ( Yeah I should have checked all logs - but I didn't )
    >
    > Fast forward to today ...
    > Making a DVD and ( luckily) shortly after doing a SAVE AS, I saw:
    > "Save project ?"
    > "System shutting down" etc. Power off.
    > I restarted and logged on OK.
    > I opened my project and had lost what I had done since saving but 90% of
    > my work was still there.
    > I then checked Application Event Log and saw thousands of errors 1001
    > and 1004 from Quickcam app for past months - "cannot find registry key"/
    > folder does not exist / other stuff. I uninstalled Quickcam software and
    > drivers/ ran CCleaner and still crap in registry about the quickcam. I
    > reinstalled and made note of details of app - errors reappeared.
    > Uninstalled and went to their website to write to support. Searching for
    > errors 1001 and 1004 got me a LOT of hits in the forum, but KachiWachi
    > (their "forum guru") 's answer to everyone's request / his attitude is "
    > the answer is here look for it'. So I didn't bother posting and after 20
    > minutes of searching found my problem.
    > BTW I didn't find an answer to errors 1001 , 1004 - so putiing here so
    > folks can find answer perhaps via newsgroups / google groups.
    >
    >
    > Bobb
     
    - Bobb -, Mar 26, 2008
    #2
    1. Advertising

  3. I gotta tell ya, my Logitech Camera was an utter failure, and I took it back
    for a refund. I don't recall which machine I had it plugged into, but I'm
    pretty sure it was an XP Pro box. (It could have been my Vista box ... ) In
    any case, I bought the MicroSoft VX3000 camera at Walmart for 50-ish
    dollars. It plugs into the USB port, which carries both video and voice. It
    was a very seemless installation.

    The Logitech camera gave us all kinds of troubles, including Logitech
    continually wanting to do stuff I did not think it should be doing.

    I generally like Logitech products -- I use a Logitech deNovo keyboard --
    but the camera just gave me far too many problems to deal with.




    "- Bobb -" <bobb@noemail.123> wrote in message
    news:...
    > "- Bobb -" <bobb@noemail.123> wrote in message
    > news:...
    >> In case you run into this ... I added a camera to a pc a few months ago.
    >> I thought I had already installed the software but must have been on
    >> another PC, and since I was on the road I chose - "Allow Windows to look
    >> for software...". It 'found' logitech quickcam software at
    >> Microsoft/Logitech and installed it - completed the install and looked
    >> OK.
    >>
    >> Cut to the chase:
    >> Logitech automatically installed the LATEST version of Quickcam sw, which
    >> does not support my camera. I eventually found version 10 of the app at
    >> their site ( not V11) and it worked fine - installed using the previous
    >> path ( to overwrite any references in registry) - now no errors in app
    >> event log. So if you have this problem, find the matrix their that lists
    >> models, which version of app to use.
    >> The only way I found it was that I did a search for differnet keywords
    >> until - Eventually - I got to :
    >> Answer # 3428 Reference: Identifying Webcam Software and Drivers
    >>
    >> Scroll down to bottom for:
    >> Operating System Support table -
    >> find your camera and which OS/Version of quickcam to use
    >>
    >> Good luck.
    >>

    >
    > BTW: here's link
    > http://logitech-en-amr.custhelp.com...ZnR3YXJlIGFuZCBEcml2ZXJz&p_li=&p_topview=1#os
    >
    > Note - for my model it stated that 11.1 or 11.5 worked - I tried - they
    > didn't. ( For x32 or x64, that's what you get by default if you go there
    > and search for camera / download)
    >
    > "NOTE: Cameras with the same name can be supported by different software
    > versions. Therefore it may be important to check the camera's part number
    > as well."
    >
    >
    > I downloaded v10.5 and IT worked fine for me - no more errors in Event
    > log - no more unexpected reboots.
    >
    >
    >>
    >> < My details for comparison >
    >> In my case, I didn't use the camera after the install. Several weeks go
    >> by and while writing a letter on that PC I saw
    >> " Save document ? Yes No " box pop up for a moment and then the system
    >> shutdown. I lost everything I had typed ( as if I selected NO - no draft/
    >> no temp file - I looked). Checked system event log - saw nothing. ( Yeah
    >> I should have checked all logs - but I didn't )
    >>
    >> Fast forward to today ...
    >> Making a DVD and ( luckily) shortly after doing a SAVE AS, I saw:
    >> "Save project ?"
    >> "System shutting down" etc. Power off.
    >> I restarted and logged on OK.
    >> I opened my project and had lost what I had done since saving but 90% of
    >> my work was still there.
    >> I then checked Application Event Log and saw thousands of errors 1001 and
    >> 1004 from Quickcam app for past months - "cannot find registry key"/
    >> folder does not exist / other stuff. I uninstalled Quickcam software and
    >> drivers/ ran CCleaner and still crap in registry about the quickcam. I
    >> reinstalled and made note of details of app - errors reappeared.
    >> Uninstalled and went to their website to write to support. Searching for
    >> errors 1001 and 1004 got me a LOT of hits in the forum, but KachiWachi
    >> (their "forum guru") 's answer to everyone's request / his attitude is "
    >> the answer is here look for it'. So I didn't bother posting and after 20
    >> minutes of searching found my problem.
    >> BTW I didn't find an answer to errors 1001 , 1004 - so putiing here so
    >> folks can find answer perhaps via newsgroups / google groups.
    >>
    >>
    >> Bobb

    >
     
    Jeff Strickland, Mar 26, 2008
    #3
    1. Advertising

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