Laptop repair - Recommendations?

Discussion in 'NZ Computing' started by JohnO, Jul 26, 2005.

  1. JohnO

    JohnO Guest

    Hi folks - got a Compaq Presario laptop that seems pretty munted. It
    basically won't boot. Generally upon powering up the fans whirr and
    then it just shuts down - not even getting to the BIOS splash screen.
    Occasionally it gets further and very occasionally actually boots into
    Windows.

    Any recomendations of a place in Auckland that will take a look at
    this?

    Cheers
    JohnO

    PS: it is 6 months out of warranty - bloody typical.
    JohnO, Jul 26, 2005
    #1
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  2. JohnO

    Ron Guest

    "JohnO" <> wrote in message
    news:...
    > Hi folks - got a Compaq Presario laptop that seems pretty munted. It
    > basically won't boot. Generally upon powering up the fans whirr and
    > then it just shuts down - not even getting to the BIOS splash screen.
    > Occasionally it gets further and very occasionally actually boots into
    > Windows.
    >
    > Any recomendations of a place in Auckland that will take a look at
    > this?
    >
    > Cheers
    > JohnO
    >
    > PS: it is 6 months out of warranty - bloody typical.
    >

    Are you sure the battery is charging? I have seen a number of Compaq
    machines which "loose" their battery calibration and the charging circuit
    for some reason does not function properly.

    In this case, anytime you manage to get it to boot, get to the BIOS and do
    a battery calibration, (which generally takes quite a few hours as it
    discharges and the fully charges the battery). This process, for some
    reason, gets the charging cct going.

    Hope this helps

    Ron
    Ron, Jul 26, 2005
    #2
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  3. JohnO

    Tony Guest

    On Tue, 26 Jul 2005 17:23:23 +1200, "Ron" <> wrote:

    >
    >"JohnO" <> wrote in message
    >news:...
    >> Hi folks - got a Compaq Presario laptop that seems pretty munted. It
    >> basically won't boot. Generally upon powering up the fans whirr and
    >> then it just shuts down - not even getting to the BIOS splash screen.
    >> Occasionally it gets further and very occasionally actually boots into
    >> Windows.
    >>
    >> Any recomendations of a place in Auckland that will take a look at
    >> this?
    >>
    >> Cheers
    >> JohnO
    >>
    >> PS: it is 6 months out of warranty - bloody typical.
    >>

    >Are you sure the battery is charging? I have seen a number of Compaq
    >machines which "loose" their battery calibration and the charging circuit
    >for some reason does not function properly.
    >
    >In this case, anytime you manage to get it to boot, get to the BIOS and do
    >a battery calibration, (which generally takes quite a few hours as it
    >discharges and the fully charges the battery). This process, for some
    >reason, gets the charging cct going.
    >
    >Hope this helps
    >
    >Ron
    >




    Its covered by the C.G.A.


    Don't piss around, take the action.
    Tony, Jul 26, 2005
    #3
  4. JohnO

    Mercury Guest

    Agreed.
    When you purchased the unit, did you do so knowing that it had an economic
    life of warrantee + 6 months? If it is a 12 month warrantee, then I have no
    doubt you have a 100% case.
    How long would anyone off the street expect th product to last?
    Realistically?



    "Tony" <> wrote in message
    news:...
    > On Tue, 26 Jul 2005 17:23:23 +1200, "Ron" <> wrote:
    >
    >>
    >>"JohnO" <> wrote in message
    >>news:...
    >>> Hi folks - got a Compaq Presario laptop that seems pretty munted. It
    >>> basically won't boot. Generally upon powering up the fans whirr and
    >>> then it just shuts down - not even getting to the BIOS splash screen.
    >>> Occasionally it gets further and very occasionally actually boots into
    >>> Windows.
    >>>
    >>> Any recomendations of a place in Auckland that will take a look at
    >>> this?
    >>>
    >>> Cheers
    >>> JohnO
    >>>
    >>> PS: it is 6 months out of warranty - bloody typical.
    >>>

    >>Are you sure the battery is charging? I have seen a number of Compaq
    >>machines which "loose" their battery calibration and the charging circuit
    >>for some reason does not function properly.
    >>
    >>In this case, anytime you manage to get it to boot, get to the BIOS and
    >>do
    >>a battery calibration, (which generally takes quite a few hours as it
    >>discharges and the fully charges the battery). This process, for some
    >>reason, gets the charging cct going.
    >>
    >>Hope this helps
    >>
    >>Ron
    >>

    >
    >
    >
    > Its covered by the C.G.A.
    >
    >
    > Don't piss around, take the action.
    >
    >
    >
    Mercury, Jul 26, 2005
    #4
  5. "JohnO" <> wrote in message
    news:...
    > Hi folks - got a Compaq Presario laptop that seems pretty munted. It
    > basically won't boot. Generally upon powering up the fans whirr and
    > then it just shuts down - not even getting to the BIOS splash screen.
    > Occasionally it gets further and very occasionally actually boots into
    > Windows.
    >
    > Any recomendations of a place in Auckland that will take a look at
    > this?
    >
    > Cheers
    > JohnO
    >
    > PS: it is 6 months out of warranty - bloody typical.
    >


    Take it to Visual Group Limited in Mt Wellington or Albany (08004VISUAL) and
    ask them to escalate it to the HP CED (Customer Experience Desk) to get this
    covered under warranty. Sometimes HP will cover it or at least come to an
    agreement to upgrade/discount the repair etc (as long as its hardware
    related).
    Michael Payne, Jul 26, 2005
    #5
  6. JohnO

    Tony Guest

    On Tue, 26 Jul 2005 20:48:03 +1200, "Mercury" <> wrote:

    >Agreed.
    >When you purchased the unit, did you do so knowing that it had an economic
    >life of warrantee + 6 months? If it is a 12 month warrantee, then I have no
    >doubt you have a 100% case.
    >How long would anyone off the street expect th product to last?
    >Realistically?
    >



    5 Years at least..


    >
    >"Tony" <> wrote in message
    >news:...
    >> On Tue, 26 Jul 2005 17:23:23 +1200, "Ron" <> wrote:
    >>
    >>>
    >>>"JohnO" <> wrote in message
    >>>news:...
    >>>> Hi folks - got a Compaq Presario laptop that seems pretty munted. It
    >>>> basically won't boot. Generally upon powering up the fans whirr and
    >>>> then it just shuts down - not even getting to the BIOS splash screen.
    >>>> Occasionally it gets further and very occasionally actually boots into
    >>>> Windows.
    >>>>
    >>>> Any recomendations of a place in Auckland that will take a look at
    >>>> this?
    >>>>
    >>>> Cheers
    >>>> JohnO
    >>>>
    >>>> PS: it is 6 months out of warranty - bloody typical.
    >>>>
    >>>Are you sure the battery is charging? I have seen a number of Compaq
    >>>machines which "loose" their battery calibration and the charging circuit
    >>>for some reason does not function properly.
    >>>
    >>>In this case, anytime you manage to get it to boot, get to the BIOS and
    >>>do
    >>>a battery calibration, (which generally takes quite a few hours as it
    >>>discharges and the fully charges the battery). This process, for some
    >>>reason, gets the charging cct going.
    >>>
    >>>Hope this helps
    >>>
    >>>Ron
    >>>

    >>
    >>
    >>
    >> Its covered by the C.G.A.
    >>
    >>
    >> Don't piss around, take the action.
    >>
    >>
    >>

    >
    Tony, Jul 26, 2005
    #6
  7. JohnO

    Dave Doe Guest

    In article <>,
    says...
    > On Tue, 26 Jul 2005 20:48:03 +1200, "Mercury" <> wrote:
    >
    > >Agreed.
    > >When you purchased the unit, did you do so knowing that it had an economic
    > >life of warrantee + 6 months? If it is a 12 month warrantee, then I have no
    > >doubt you have a 100% case.
    > >How long would anyone off the street expect th product to last?
    > >Realistically?
    > >

    >
    >
    > 5 Years at least..


    Dream on Woger - u won't get the CGA to cover more than two years,
    *especially* on battery life.

    OTOH, if you think you can, or better have - please advise district
    court #'s or dispute tribunal # - I'd be keen to read 'em up.

    --
    Duncan
    Dave Doe, Jul 26, 2005
    #7
  8. JohnO

    JohnO Guest

    Thanks for the tip Michael.

    I believe they charge a fee (around $80?) to look at it, determine the
    problem and estimate the repair cost. Do you think I need to go through
    this first before I hit them with your move on the HP CED?
    JohnO, Jul 26, 2005
    #8
  9. JohnO

    JohnO Guest

    Guys, I don't think it is the battery - I'm running it on mains power!

    I guess I could try running it with the battery *removed*....
    JohnO, Jul 26, 2005
    #9
  10. "JohnO" <> wrote in message
    news:...
    > Thanks for the tip Michael.
    >
    > I believe they charge a fee (around $80?) to look at it, determine the
    > problem and estimate the repair cost. Do you think I need to go through
    > this first before I hit them with your move on the HP CED?
    >


    You will be charged $45 + GST if you decline Visual Groups quiote - so yeah
    I can understand that - do you want to email me and I can contact one of my
    buddies at HP to see what I can sort.so you wont have to pay - I just dont
    want to give out their email addy in a newsgroup :p

    Just a problem description, purchase date (do you have proof of purchase?)
    etc etc.

    Email:
    Michael Payne, Jul 26, 2005
    #10
  11. JohnO

    Chris Mayhew Guest

    JohnO wrote:
    > Guys, I don't think it is the battery - I'm running it on mains power!
    >
    > I guess I could try running it with the battery *removed*....
    >

    Are the air vents/ fans blocked, causing it to over heat and shut down ?


    --
    Chris Mayhew, Jul 26, 2005
    #11
  12. JohnO

    JohnO Guest

    Good news - turns out the thing was bought with a 24 month worranty so
    is covered!

    Cheers for the advice though.
    JohnO, Jul 27, 2005
    #12
  13. JohnO

    Tony Guest

    On 26 Jul 2005 16:07:47 -0700, "JohnO" <> wrote:

    >Good news - turns out the thing was bought with a 24 month worranty so
    >is covered!
    >
    >Cheers for the advice though.




    Its does not matter what the Warrantee period is as its coved by the C.G.A.

    This is your rights, you are a fool if you do not use it..
    Tony, Jul 27, 2005
    #13
  14. JohnO

    JohnO Guest

    It's one thing to be covered by the CGA. It's another altogether for it
    to be economic for me to go down the route of enforcing it.

    In this case its covered by warranty wo why would I bother throwing CGA
    at them?
    JohnO, Jul 27, 2005
    #14
  15. JohnO

    Tony Guest

    On 26 Jul 2005 17:11:43 -0700, "JohnO" <> wrote:

    >It's one thing to be covered by the CGA. It's another altogether for it
    >to be economic for me to go down the route of enforcing it.




    So you let people walk all over you. and you cant afford the $20 costs..?


    >In this case its covered by warranty wo why would I bother throwing CGA
    >at them?
    Tony, Jul 27, 2005
    #15
  16. JohnO

    Shane Guest

    Tony wrote:
    > On 26 Jul 2005 16:07:47 -0700, "JohnO" <> wrote:
    >
    >
    >>Good news - turns out the thing was bought with a 24 month worranty so
    >>is covered!
    >>
    >>Cheers for the advice though.

    >
    >
    >
    >
    > Its does not matter what the Warrantee period is as its coved by the C.G.A.
    >
    > This is your rights, you are a fool if you do not use it..



    yeh... and some people abuse it. Dont they Woger?
    Shane, Jul 27, 2005
    #16
  17. JohnO

    JohnO Guest

    They are pretty gumed up with fuzz and dust, and this thing has ran hot
    and noisy from day one.

    However even if the thing is stone cold, it still tends to shut itself
    down pretty much instanty so it wouldn't appear to have had time to get
    hot.

    I just dropped it off at the store for warranty repair and switched it
    on to demo the fault. Wouldn't you know it, it ran fine! That was on
    battery, so maybe the problem only manifests on mains power? I dunno. I
    just told them to sort it and stress test it.
    JohnO, Jul 27, 2005
    #17
  18. JohnO

    JohnO Guest

    LOL! Didn't Woger end up getting banned from a Wellington PC store over
    something similar?
    JohnO, Jul 27, 2005
    #18
  19. JohnO

    JohnO Guest

    Nobody is walking over me - they are repairing the laptop under
    warranty.

    I can afford $20. What I choose not to 'afford' is the thousand dollars
    a day I lose if I waste time trying to get satisfaction under the CGA
    rather than doing my job while they repair the laptop under warranty.

    Why is this so hard for you to follow Woger? My guess is that a) you
    have no concept of your own time being valuable, b) you actually enjoy
    going through an official complaints process or c) both of the above. I
    pick c) in your case.
    JohnO, Jul 27, 2005
    #19
  20. JohnO

    Tony Guest

    On Wed, 27 Jul 2005 15:42:07 +1200, Shane <> wrote:

    >Tony wrote:
    >> On 26 Jul 2005 16:07:47 -0700, "JohnO" <> wrote:
    >>
    >>
    >>>Good news - turns out the thing was bought with a 24 month worranty so
    >>>is covered!
    >>>
    >>>Cheers for the advice though.

    >>
    >>
    >>
    >>
    >> Its does not matter what the Warrantee period is as its coved by the C.G.A.
    >>
    >> This is your rights, you are a fool if you do not use it..

    >
    >
    >yeh... and some people abuse it. Dont they Woger?






    What have I abused Please post some Facts to backup your Statement.?

    I have never ever abused any think at all.
    Tony, Jul 27, 2005
    #20
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