IT Technical Support Call Tracking/Problem Management tools

Discussion in 'Computer Support' started by M, May 31, 2007.

  1. M

    M Guest

    I have recently started my first IT job on a technical support helpdesk.
    Amazingly the company does not use any established Call Tracking/Problem
    Management tools (ie. -Remedy, Heat, Applix). We have paper everywhere!
    They have a package which is absolutely horrible, looks like someone's
    college project which hasn't been used for years. They have now decided
    that they would like to resurrect this software and I will have to update
    the knowledge base. Unfortunately the cheapskates won't buy Remedy, Heat or
    Applix. I would like to use something different, either a package that runs
    within Access because we have Access 2003 on all machines or something based
    on open source software and will run on Windows XP clients and Windows
    Server 2003.
    I will be grateful for advice and recommendations.
    Thank you.
     
    M, May 31, 2007
    #1
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