Internet Cameras Direct problems

Discussion in 'Digital Photography' started by CharlesM, Feb 10, 2004.

  1. CharlesM

    CharlesM Guest

    Well, thought I would pass on my recent experience of this highly
    regarded (and good value outfit).

    Thursday ordered a camera that I needed for the weekend. Friday, no
    sign so I called and they said that it was dispatched and would arrive
    later or by Monday at the latest (Oh well, so much for the weekend,
    this sometimes happens). They checked that the delivery company did
    not come by when I popped out.

    Monday, waited in, no sign of it but, at 5.00pm a strange email
    arrived saying...
    "IMPORTANT – This is an automated email to advise you that the item
    you have ordered is currently out of stock. If you have recently
    cancelled and you receive this message then please reply to confirm
    that you have cancelled your order. If you have received your goods
    then please ignore this message."

    Does that make sense much not think don't so I????? (read it slowly to
    realise what they are saying!)

    So, I called, they had not sent it, it was out of stock and not known
    when it would be back in. Why had I wasted two days waiting for it?
    Why had they waited 4 days to tell me it was out of stock? Why do
    they send out rubbish emails?

    On top of all this, they had taken the money from my credit card on
    the Thursday but had no idea when they would get stock.

    So, the moral is, if you want something from them then call them and
    order by phone as then (apparently) they know what is in stock and
    they do not charge your card until the goods are dispatched. All in
    all a crap experience and a poor customer service example to say the
    least.

    And I thought EmpireDirect were bad!!

    Charles.
     
    CharlesM, Feb 10, 2004
    #1
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  2. CharlesM

    Dave Head Guest

    On 10 Feb 2004 02:33:09 -0800, (CharlesM) wrote:

    >Well, thought I would pass on my recent experience of this highly
    >regarded (and good value outfit).
    >
    >Thursday ordered a camera that I needed for the weekend. Friday, no
    >sign so I called and they said that it was dispatched and would arrive
    >later or by Monday at the latest (Oh well, so much for the weekend,
    >this sometimes happens). They checked that the delivery company did
    >not come by when I popped out.
    >
    >Monday, waited in, no sign of it but, at 5.00pm a strange email
    >arrived saying...
    > "IMPORTANT – This is an automated email to advise you that the item
    >you have ordered is currently out of stock. If you have recently
    >cancelled and you receive this message then please reply to confirm
    >that you have cancelled your order. If you have received your goods
    >then please ignore this message."
    >
    >Does that make sense much not think don't so I????? (read it slowly to
    >realise what they are saying!)
    >
    >So, I called, they had not sent it, it was out of stock and not known
    >when it would be back in. Why had I wasted two days waiting for it?
    >Why had they waited 4 days to tell me it was out of stock? Why do
    >they send out rubbish emails?
    >
    >On top of all this, they had taken the money from my credit card on
    >the Thursday but had no idea when they would get stock.
    >
    >So, the moral is, if you want something from them then call them and
    >order by phone as then (apparently) they know what is in stock and
    >they do not charge your card until the goods are dispatched. All in
    >all a crap experience and a poor customer service example to say the
    >least.
    >
    >And I thought EmpireDirect were bad!!
    >
    >Charles.


    I've pretty much given up on ordering over the net when I need something
    quickly. I've found that calling them directly, making DAMN SURE they have it,
    and ordering UPS overnight is the key. When you do UPS overnight, they THEN
    get all sweaty and ACTUALLY CHECK the warehouse to make sure they have it. I
    went thru about 4 different places trying to buy a Nikon SB-80, and later
    SB-800, and being promised the item, and then getting an e-mail that they
    didn't have it, or worse, not being notified at all after they canceled it. I
    called this last bunch a week later, and they said they canceled it and hadn't
    informed me. But the telephone route seems to be the only way to go, along
    with UPS overnight and an "I absolutely have to have this tomorrow" attitude
    that actually ferrets out the ones that have it from the ones that are willing
    to take your order and then get it to you sometime next year.

    Other than that, I'd say the only safe option is to get in the car and go to
    your local camera store and buy it. The internet bunch are cutting their own
    throats by pretty consistently lying about whether they have or don't have an
    item, just to get your credit card number and charge it right now, and getting
    that money in their pockets while we wait forever.

    Dave Head
     
    Dave Head, Feb 10, 2004
    #2
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  3. CharlesM

    Ron Hunter Guest

    Dave Head wrote:
    > On 10 Feb 2004 02:33:09 -0800, (CharlesM) wrote:
    >
    >
    >>Well, thought I would pass on my recent experience of this highly
    >>regarded (and good value outfit).
    >>
    >>Thursday ordered a camera that I needed for the weekend. Friday, no
    >>sign so I called and they said that it was dispatched and would arrive
    >>later or by Monday at the latest (Oh well, so much for the weekend,
    >>this sometimes happens). They checked that the delivery company did
    >>not come by when I popped out.
    >>
    >>Monday, waited in, no sign of it but, at 5.00pm a strange email
    >>arrived saying...
    >>"IMPORTANT – This is an automated email to advise you that the item
    >>you have ordered is currently out of stock. If you have recently
    >>cancelled and you receive this message then please reply to confirm
    >>that you have cancelled your order. If you have received your goods
    >>then please ignore this message."
    >>
    >>Does that make sense much not think don't so I????? (read it slowly to
    >>realise what they are saying!)
    >>
    >>So, I called, they had not sent it, it was out of stock and not known
    >>when it would be back in. Why had I wasted two days waiting for it?
    >>Why had they waited 4 days to tell me it was out of stock? Why do
    >>they send out rubbish emails?
    >>
    >>On top of all this, they had taken the money from my credit card on
    >>the Thursday but had no idea when they would get stock.
    >>
    >>So, the moral is, if you want something from them then call them and
    >>order by phone as then (apparently) they know what is in stock and
    >>they do not charge your card until the goods are dispatched. All in
    >>all a crap experience and a poor customer service example to say the
    >>least.
    >>
    >>And I thought EmpireDirect were bad!!
    >>
    >>Charles.

    >
    >
    > I've pretty much given up on ordering over the net when I need something
    > quickly. I've found that calling them directly, making DAMN SURE they have it,
    > and ordering UPS overnight is the key. When you do UPS overnight, they THEN
    > get all sweaty and ACTUALLY CHECK the warehouse to make sure they have it. I
    > went thru about 4 different places trying to buy a Nikon SB-80, and later
    > SB-800, and being promised the item, and then getting an e-mail that they
    > didn't have it, or worse, not being notified at all after they canceled it. I
    > called this last bunch a week later, and they said they canceled it and hadn't
    > informed me. But the telephone route seems to be the only way to go, along
    > with UPS overnight and an "I absolutely have to have this tomorrow" attitude
    > that actually ferrets out the ones that have it from the ones that are willing
    > to take your order and then get it to you sometime next year.
    >
    > Other than that, I'd say the only safe option is to get in the car and go to
    > your local camera store and buy it. The internet bunch are cutting their own
    > throats by pretty consistently lying about whether they have or don't have an
    > item, just to get your credit card number and charge it right now, and getting
    > that money in their pockets while we wait forever.
    >
    > Dave Head


    If a company charges your credit card before shipping the merchandise,
    then NEVER do business with them again. This is simply NOT acceptable
    business practice.
     
    Ron Hunter, Feb 10, 2004
    #3
  4. CharlesM

    Hawk Guest

    "CharlesM" <> wrote in message
    news:...
    > Well, thought I would pass on my recent experience of this highly
    > regarded (and good value outfit).
    >
    > Thursday ordered a camera that I needed for the weekend. Friday, no
    > sign so I called and they said that it was dispatched and would arrive
    > later or by Monday at the latest (Oh well, so much for the weekend,
    > this sometimes happens). They checked that the delivery company did
    > not come by when I popped out.
    >
    > Monday, waited in, no sign of it but, at 5.00pm a strange email
    > arrived saying...
    > "IMPORTANT - This is an automated email to advise you that the item
    > you have ordered is currently out of stock. If you have recently
    > cancelled and you receive this message then please reply to confirm
    > that you have cancelled your order. If you have received your goods
    > then please ignore this message."
    >
    > Does that make sense much not think don't so I????? (read it slowly to
    > realise what they are saying!)
    >

    ....snipped...
    > And I thought EmpireDirect were bad!!


    I generally only deal with well known sites such as buy.com, amazon, newegg,
    or other well established e-tailers. Maybe I have been lucky, but these
    guys have always met or beat delivery estimates and never charge your card
    until the item is on it's way.

    I may pay a few dollars more on a given item, but I have zero worry that the
    product will get to me on time and in pristine condition.


    (*>
     
    Hawk, Feb 10, 2004
    #4
  5. CharlesM

    dirtycow Guest

    > Well, thought I would pass on my recent experience of this highly
    > regarded (and good value outfit).


    If this is www.internetcamerasdirect.co.uk based in Marsden, West Yorkshire,
    then be warned. They are facing financial difficulties at the moment, and
    may be liquidating. They are trying hard to pull the company round by laying
    off some staff, but they are still in a dodgy position.

    Just be warned!

    Matt
     
    dirtycow, Feb 10, 2004
    #5
  6. CharlesM

    CharlesM Guest

    "dirtycow" <> wrote in message news:<c0b4vf$14gjtq$-berlin.de>...
    > > Well, thought I would pass on my recent experience of this highly
    > > regarded (and good value outfit).

    >
    > If this is www.internetcamerasdirect.co.uk based in Marsden, West Yorkshire,
    > then be warned. They are facing financial difficulties at the moment, and
    > may be liquidating. They are trying hard to pull the company round by laying
    > off some staff, but they are still in a dodgy position.
    >
    > Just be warned!
    >
    > Matt



    Yes, it is them! (ended up buying it from Jacobs Photo by phone, so
    much for the modern age. Same price just £8 extra for delivery).

    Charles
     
    CharlesM, Feb 11, 2004
    #6
  7. CharlesM

    Rich Guest

    On 11 Feb 2004 00:33:59 -0800, (CharlesM)
    wrote:

    >"dirtycow" <> wrote in message news:<c0b4vf$14gjtq$-berlin.de>...
    >> > Well, thought I would pass on my recent experience of this highly
    >> > regarded (and good value outfit).

    >>
    >> If this is www.internetcamerasdirect.co.uk based in Marsden, West Yorkshire,
    >> then be warned. They are facing financial difficulties at the moment, and
    >> may be liquidating. They are trying hard to pull the company round by laying
    >> off some staff, but they are still in a dodgy position.
    >>
    >> Just be warned!
    >>
    >> Matt

    >
    >Yes, it is them! (ended up buying it from Jacobs Photo by phone, so
    >much for the modern age. Same price just £8 extra for delivery).
    >
    >Charles


    I bought two different cameras from digitalfirst - they are located
    just outside High Wycombe in Bucks, and I visited them at one stage -
    they had what appeared to be a very efficient operation, located to
    minimise overheads, and seemed both busy and efficient.
    Rich
     
    Rich, Feb 14, 2004
    #7
  8. CharlesM

    DaveJ Guest

    "dirtycow" <> wrote in message
    news:c0b4vf$14gjtq$-berlin.de...
    > > Well, thought I would pass on my recent experience of this highly
    > > regarded (and good value outfit).

    >
    > If this is www.internetcamerasdirect.co.uk based in Marsden, West

    Yorkshire,
    > then be warned. They are facing financial difficulties at the moment, and
    > may be liquidating. They are trying hard to pull the company round by

    laying
    > off some staff, but they are still in a dodgy position.
    >
    > Just be warned!
    >
    > Matt
    >

    That's a shame, had a couple of cameras from them a few years ago. At the
    time they provided excellent service at very good prices and actually knew
    something about what they were selling. They, and many similar companies
    have pushed the "big boys" into lowering prices, so I hope they keep
    something going.

    regards,
    DaveJ.
     
    DaveJ, Feb 14, 2004
    #8
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