Installing/uninstalling Office XP Pro - HELP!!!

Discussion in 'Computer Support' started by Asaf.Louzon@gmail.com, Oct 17, 2005.

  1. Guest

    Hello.

    I accidently deleted office xp from my computer.

    Now I can't uninstall it nor can I reinstall it. When trying to
    uninstall using the add/remove programs I get "2211 - an internal error
    has occured ( Registry
    )
    and when I try to reinstall I get the same error.
    I haven't ran any registry cleaner yet.
    Did a spyware check using adware.

    Also, when trying to install only, I get the following error message:
    Error signature:
    ProdCode : {90280409-6000-11D3-8CFE-0050048383C9} ProdVer :
    10.0.2627.0
    Action : FileCost ErrNum : 2211 Err0 : x Err1 : Registry

    Err2 : x

    This is the technical information that was generated in the error file.
    SOrry if this is so long.
    Thanks,
    Asaf.

    - - - - - - - - - - - - - - - - - - - - - - -
    Launch Setup
    19/08/2005 19:08:38
    Detected Windows Info:
    PlatformId = 2
    MajorVersion = 5
    MinorVersion = 1
    Setup path: D:\WWW\Microsoft Office XP PRO (word, excel, powerpoint,
    outlook, access, frontpage)\SETUP.EXE
    Searching for .INI file: SETUP.INI
    D:\WWW\Microsoft Office XP PRO (word, excel, powerpoint, outlook,
    access, frontpage)\FILES\SETUP\SETUP.INI
    Settings file located: D:\WWW\Microsoft Office XP PRO (word, excel,
    powerpoint, outlook, access, frontpage)\FILES\SETUP\SETUP.INI
    GetTempPath returned: C:\DOCUME~1\ASAFL~1\LOCALS~1\Temp\

    NT Version 5 detected
    NT Service Pack 0x0 detected. (Minimum 0x600 required)
    Loading MSI Library....
    C:\WINDOWS\system32\MSI.DLL
    ... succeeded.
    DllGetVersion succeeded.
    Using Darwin Version 1.10.1029.0 from .ini file
    Minimum MSI version required is 1.10.1029.0
    MSI.DLL version installed now is 3.1.4000.0
    Trying to get version of
    C:\WINDOWS\system32\msiexec.exe
    ....succeeded.
    C:\WINDOWS\system32\msiexec.exe is version 3.1.4000.1823
    Reading settings file
    D:\WWW\Microsoft Office XP PRO (word, excel, powerpoint, outlook,
    access, frontpage)\FILES\SETUP\SETUP.INI
    Located: D:\WWW\Microsoft Office XP PRO (word, excel, powerpoint,
    outlook, access, frontpage)\PROPLUS.MSI
    Package to install: D:\WWW\Microsoft Office XP PRO (word, excel,
    powerpoint, outlook, access, frontpage)\PROPLUS.MSI
    Checking for Windows Installer....
    C:\WINDOWS\system32\MSI.DLL
    ... succeeded.
    Checking for any beta version of the product.
    Tahoma (TrueType) listed in D:\WWW\Microsoft Office XP PRO (word,
    excel, powerpoint, outlook, access, frontpage)\FILES\SETUP\SETUP.INI is
    Version 2.30
    Tahoma (TrueType) is already on the system, no need to install newer
    font

    Tahoma Bold (TrueType) listed in D:\WWW\Microsoft Office XP PRO (word,
    excel, powerpoint, outlook, access, frontpage)\FILES\SETUP\SETUP.INI is
    Version 2.30
    Tahoma Bold (TrueType) is already on the system, no need to install
    newer font

    OSP - Display full UI
    General properties added: LAUNCHEDFROMSETUP=1
    SETUPEXEPATH="D:\WWW\Microsoft Office XP PRO (word, excel, powerpoint,
    outlook, access, frontpage)\"
    Writing Task:
    C:\WINDOWS\system32\msiexec.exe
    /I "D:\WWW\Microsoft Office XP PRO (word, excel, powerpoint, outlook,
    access, frontpage)\PROPLUS.MSI" METRICSSOURCE="D:\WWW\Microsoft Office
    XP PRO (word, excel, powerpoint, outlook, access, frontpage)"
    LAUNCHEDFROMSETUP=1 SETUPEXEPATH="D:\WWW\Microsoft Office XP PRO (word,
    excel, powerpoint, outlook, access, frontpage)\"
    Looking for setup tasks to process.
    19/08/2005 19:08:39 WaitForMsiExecDone...
    19/08/2005 19:08:39 WaitForMsiExecDone exits
    Verifying install package is available
    DWSETUPLOGFILE="C:\DOCUME~1\ASAFL~1\LOCALS~1\Temp\Office XP
    Professional with FrontPage Setup(0001).txt"
    DWMSILOGFILE="C:\DOCUME~1\ASAFL~1\LOCALS~1\Temp\Office XP Professional
    with FrontPage Setup(0001)_Task(0001).txt"
    Command Line Logging Parameters: /I "D:\WWW\Microsoft Office XP PRO
    (word, excel, powerpoint, outlook, access, frontpage)\PROPLUS.MSI"
    METRICSSOURCE="D:\WWW\Microsoft Office XP PRO (word, excel, powerpoint,
    outlook, access, frontpage)" LAUNCHEDFROMSETUP=1
    SETUPEXEPATH="D:\WWW\Microsoft Office XP PRO (word, excel, powerpoint,
    outlook, access, frontpage)\" /lvpiwaeo
    "C:\DOCUME~1\ASAFL~1\LOCALS~1\Temp\Office XP Professional with
    FrontPage Setup(0001)_Task(0001).txt" LOGVERBOSE=1
    19/08/2005 19:08:39
    Executing Task:
    Microsoft Office XP Professional with FrontPage
    "C:\WINDOWS\system32\msiexec.exe" /I "D:\WWW\Microsoft Office XP PRO
    (word, excel, powerpoint, outlook, access, frontpage)\PROPLUS.MSI"
    METRICSSOURCE="D:\WWW\Microsoft Office XP PRO (word, excel, powerpoint,
    outlook, access, frontpage)" LAUNCHEDFROMSETUP=1
    SETUPEXEPATH="D:\WWW\Microsoft Office XP PRO (word, excel, powerpoint,
    outlook, access, frontpage)\" /lvpiwaeo
    "C:\DOCUME~1\ASAFL~1\LOCALS~1\Temp\Office XP Professional with
    FrontPage Setup(0001)_Task(0001).txt" LOGVERBOSE=1
    DWSETUPLOGFILE="C:\DOCUME~1\ASAFL~1\LOCALS~1\Temp\Office XP
    Professional with FrontPage Setup(0001).txt"
    DWMSILOGFILE="C:\DOCUME~1\ASAFL~1\LOCALS~1\Temp\Office XP Professional
    with FrontPage Setup(0001)_Task(0001).txt"
    Type: msi
    Ignore Return Values: False
    Reboot: False

    Successfully launched MsiExec....
    19/08/2005 19:10:23 Chained install return code: 1603
    Shutting down chained setup processing.
    Set Verbose logging for subsequent setup.


    ***** Setup exits
    19/08/2005 19:10:23
    (return = 1603)
     
    , Oct 17, 2005
    #1
    1. Advertising

  2. Chas Guest

    <> wrote in message
    news:...
    > Hello.
    >
    > I accidently deleted office xp from my computer.
    >
    > Now I can't uninstall it nor can I reinstall it. When trying to
    > uninstall using the add/remove programs I get "2211 - an internal error
    > has occured ( Registry
    > )
    > and when I try to reinstall I get the same error.
    > I haven't ran any registry cleaner yet.
    > Did a spyware check using adware.
    >
    > Also, when trying to install only, I get the following error message:
    > Error signature:
    > ProdCode : {90280409-6000-11D3-8CFE-0050048383C9} ProdVer :
    > 10.0.2627.0
    > Action : FileCost ErrNum : 2211 Err0 : x Err1 : Registry
    >
    > Err2 : x
    >
    > This is the technical information that was generated in the error file.
    > SOrry if this is so long.
    > Thanks,
    > Asaf.
    >
    > - - - - - - - - - - - - - - - - - - - - - - -
    > Launch Setup
    > 19/08/2005 19:08:38
    > Detected Windows Info:
    > PlatformId = 2
    > MajorVersion = 5
    > MinorVersion = 1
    > Setup path: D:\WWW\Microsoft Office XP PRO (word, excel, powerpoint,
    > outlook, access, frontpage)\SETUP.EXE
    > Searching for .INI file: SETUP.INI
    > D:\WWW\Microsoft Office XP PRO (word, excel, powerpoint, outlook,
    > access, frontpage)\FILES\SETUP\SETUP.INI
    > Settings file located: D:\WWW\Microsoft Office XP PRO (word, excel,
    > powerpoint, outlook, access, frontpage)\FILES\SETUP\SETUP.INI
    > GetTempPath returned: C:\DOCUME~1\ASAFL~1\LOCALS~1\Temp\
    >
    > NT Version 5 detected
    > NT Service Pack 0x0 detected. (Minimum 0x600 required)
    > Loading MSI Library....
    > C:\WINDOWS\system32\MSI.DLL
    > .. succeeded.
    > DllGetVersion succeeded.
    > Using Darwin Version 1.10.1029.0 from .ini file
    > Minimum MSI version required is 1.10.1029.0
    > MSI.DLL version installed now is 3.1.4000.0
    > Trying to get version of
    > C:\WINDOWS\system32\msiexec.exe
    > ...succeeded.
    > C:\WINDOWS\system32\msiexec.exe is version 3.1.4000.1823
    > Reading settings file
    > D:\WWW\Microsoft Office XP PRO (word, excel, powerpoint, outlook,
    > access, frontpage)\FILES\SETUP\SETUP.INI
    > Located: D:\WWW\Microsoft Office XP PRO (word, excel, powerpoint,
    > outlook, access, frontpage)\PROPLUS.MSI
    > Package to install: D:\WWW\Microsoft Office XP PRO (word, excel,
    > powerpoint, outlook, access, frontpage)\PROPLUS.MSI
    > Checking for Windows Installer....
    > C:\WINDOWS\system32\MSI.DLL
    > .. succeeded.
    > Checking for any beta version of the product.
    > Tahoma (TrueType) listed in D:\WWW\Microsoft Office XP PRO (word,
    > excel, powerpoint, outlook, access, frontpage)\FILES\SETUP\SETUP.INI is
    > Version 2.30
    > Tahoma (TrueType) is already on the system, no need to install newer
    > font
    >
    > Tahoma Bold (TrueType) listed in D:\WWW\Microsoft Office XP PRO (word,
    > excel, powerpoint, outlook, access, frontpage)\FILES\SETUP\SETUP.INI is
    > Version 2.30
    > Tahoma Bold (TrueType) is already on the system, no need to install
    > newer font
    >
    > OSP - Display full UI
    > General properties added: LAUNCHEDFROMSETUP=1
    > SETUPEXEPATH="D:\WWW\Microsoft Office XP PRO (word, excel, powerpoint,
    > outlook, access, frontpage)\"
    > Writing Task:
    > C:\WINDOWS\system32\msiexec.exe
    > /I "D:\WWW\Microsoft Office XP PRO (word, excel, powerpoint, outlook,
    > access, frontpage)\PROPLUS.MSI" METRICSSOURCE="D:\WWW\Microsoft Office
    > XP PRO (word, excel, powerpoint, outlook, access, frontpage)"
    > LAUNCHEDFROMSETUP=1 SETUPEXEPATH="D:\WWW\Microsoft Office XP PRO (word,
    > excel, powerpoint, outlook, access, frontpage)\"
    > Looking for setup tasks to process.
    > 19/08/2005 19:08:39 WaitForMsiExecDone...
    > 19/08/2005 19:08:39 WaitForMsiExecDone exits
    > Verifying install package is available
    > DWSETUPLOGFILE="C:\DOCUME~1\ASAFL~1\LOCALS~1\Temp\Office XP
    > Professional with FrontPage Setup(0001).txt"
    > DWMSILOGFILE="C:\DOCUME~1\ASAFL~1\LOCALS~1\Temp\Office XP Professional
    > with FrontPage Setup(0001)_Task(0001).txt"
    > Command Line Logging Parameters: /I "D:\WWW\Microsoft Office XP PRO
    > (word, excel, powerpoint, outlook, access, frontpage)\PROPLUS.MSI"
    > METRICSSOURCE="D:\WWW\Microsoft Office XP PRO (word, excel, powerpoint,
    > outlook, access, frontpage)" LAUNCHEDFROMSETUP=1
    > SETUPEXEPATH="D:\WWW\Microsoft Office XP PRO (word, excel, powerpoint,
    > outlook, access, frontpage)\" /lvpiwaeo
    > "C:\DOCUME~1\ASAFL~1\LOCALS~1\Temp\Office XP Professional with
    > FrontPage Setup(0001)_Task(0001).txt" LOGVERBOSE=1
    > 19/08/2005 19:08:39
    > Executing Task:
    > Microsoft Office XP Professional with FrontPage
    > "C:\WINDOWS\system32\msiexec.exe" /I "D:\WWW\Microsoft Office XP PRO
    > (word, excel, powerpoint, outlook, access, frontpage)\PROPLUS.MSI"
    > METRICSSOURCE="D:\WWW\Microsoft Office XP PRO (word, excel, powerpoint,
    > outlook, access, frontpage)" LAUNCHEDFROMSETUP=1
    > SETUPEXEPATH="D:\WWW\Microsoft Office XP PRO (word, excel, powerpoint,
    > outlook, access, frontpage)\" /lvpiwaeo
    > "C:\DOCUME~1\ASAFL~1\LOCALS~1\Temp\Office XP Professional with
    > FrontPage Setup(0001)_Task(0001).txt" LOGVERBOSE=1
    > DWSETUPLOGFILE="C:\DOCUME~1\ASAFL~1\LOCALS~1\Temp\Office XP
    > Professional with FrontPage Setup(0001).txt"
    > DWMSILOGFILE="C:\DOCUME~1\ASAFL~1\LOCALS~1\Temp\Office XP Professional
    > with FrontPage Setup(0001)_Task(0001).txt"
    > Type: msi
    > Ignore Return Values: False
    > Reboot: False
    >
    > Successfully launched MsiExec....
    > 19/08/2005 19:10:23 Chained install return code: 1603
    > Shutting down chained setup processing.
    > Set Verbose logging for subsequent setup.
    >
    >
    > ***** Setup exits
    > 19/08/2005 19:10:23
    > (return = 1603)


    Hi
    Look here

    http://office.microsoft.com/en-us/assistance/HA011362891033.aspx

    Chas
     
    Chas, Oct 17, 2005
    #2
    1. Advertising

  3. Trax Guest

    wrote:

    |>I accidently deleted office xp from my computer.

    |>Now I can't uninstall it nor can I reinstall it. When trying to
    |>uninstall using the add/remove programs I get "2211 - an internal error
    |>has occured ( Registry
    |> )
    |>and when I try to reinstall I get the same error.
    |>I haven't ran any registry cleaner yet.
    |>Did a spyware check using adware.
    |>
    |>Also, when trying to install only, I get the following error message:
    |>Error signature:

    Google: Chained install return code: 1603

    One hit http://support.microsoft.com/default.aspx?scid=kb;en-us;826511
    says "you must review the Windows Installer log files for the Office
    installation" to find the problem


    --
    Remember Commander Keen?
    http://www.glenrhodes.com/flashkeen/
     
    Trax, Oct 17, 2005
    #3
    1. Advertising

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