Install windows updates

Discussion in 'Computer Support' started by Bob B, May 31, 2007.

  1. Bob B

    Bob B Guest

    Here is a little cracker for the experts (XP SP2)

    My friend tells me that his computer is running really slow and everytime he
    shuts down it first tries to install windows updates.

    I ran a few anti malware programs and AVG including the root-kit but the
    computer came out clean

    About a month ago I had set his computer to download and install the window
    updates automatically.

    The reason it tries to install the updates each time he shuts down is that
    they have failed to install on the previous attempt. (This means it will
    take up to an hour before it switches off and by checking history the
    intalls failed)

    When using the computer I notice that it shows 100%cpu usage in the task
    manager when it is trying to install the window updates. As soon as I end
    the process showing 100% against.. svchost.....System.... The update install
    stops and the computer will begin to work normally. I have tried to download
    the updates manually but through the update site but with no joy (the green
    cursor continues to run).

    I have now switched off the automatic updates and the computer seems to work
    normally.

    This is not an ideal solution so please can you advise the next step

    Bob
    Bob B, May 31, 2007
    #1
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  2. Bob B

    Richard Guest

    "Bob B" <> wrote in message
    news:GkE7i.5996$...
    > Here is a little cracker for the experts (XP SP2)
    >
    > My friend tells me that his computer is running really slow and everytime
    > he shuts down it first tries to install windows updates.
    >
    > I ran a few anti malware programs and AVG including the root-kit but the
    > computer came out clean
    >
    > About a month ago I had set his computer to download and install the
    > window updates automatically.
    >
    > The reason it tries to install the updates each time he shuts down is
    > that they have failed to install on the previous attempt. (This means it
    > will take up to an hour before it switches off and by checking history the
    > intalls failed)
    >
    > When using the computer I notice that it shows 100%cpu usage in the task
    > manager when it is trying to install the window updates. As soon as I end
    > the process showing 100% against.. svchost.....System.... The update
    > install stops and the computer will begin to work normally. I have tried
    > to download the updates manually but through the update site but with no
    > joy (the green cursor continues to run).
    >
    > I have now switched off the automatic updates and the computer seems to
    > work normally.
    >
    > This is not an ideal solution so please can you advise the next step
    >
    > Bob


    http://support.microsoft.com/kb/927891/
    Richard, May 31, 2007
    #2
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  3. Richard wrote:

    >
    >"Bob B" <> wrote in message
    >news:GkE7i.5996$...
    >> Here is a little cracker for the experts (XP SP2)
    >>

    <snip>
    >>
    >> This is not an ideal solution so please can you advise the next step
    >>
    >> Bob

    >
    >http://support.microsoft.com/kb/927891/



    Yes -- and http://support.microsoft.com/kb/932494

    Both need to be applied. I was pulling my hair out on this one for
    weeks before Micro$haft finally did something about it. It all
    started when I installed "Microsoft Update" rather than use the old
    "Windows Update". The problem seems to affect anywhere between 5-20%
    of PC's, and no one at M$ has admitted the root cause of the error.
    (I'd love to know why only some PC's, mostly laptops, are affected).

    Look at this lengthy thread;
    http://episteme.arstechnica.com/eve/forums/a/tpc/f/12009443/m/786004271831/p/1
    Clancy Wiggum, May 31, 2007
    #3
  4. Bob B

    Bob B Guest

    "Clancy Wiggum" <> wrote in message
    news:...
    > Richard wrote:
    >
    >>
    >>"Bob B" <> wrote in message
    >>news:GkE7i.5996$...
    >>> Here is a little cracker for the experts (XP SP2)
    >>>

    > <snip>
    >>>
    >>> This is not an ideal solution so please can you advise the next step
    >>>
    >>> Bob

    >>
    >>http://support.microsoft.com/kb/927891/

    >
    >
    > Yes -- and http://support.microsoft.com/kb/932494
    >
    > Both need to be applied. I was pulling my hair out on this one for
    > weeks before Micro$haft finally did something about it. It all
    > started when I installed "Microsoft Update" rather than use the old
    > "Windows Update". The problem seems to affect anywhere between 5-20%
    > of PC's, and no one at M$ has admitted the root cause of the error.
    > (I'd love to know why only some PC's, mostly laptops, are affected).
    >
    > Look at this lengthy thread;
    > http://episteme.arstechnica.com/eve/forums/a/tpc/f/12009443/m/786004271831/p/1


    Many thanks for your suggestions.....I will report back when I have
    installed these 2 solutions

    Bob
    Bob B, May 31, 2007
    #4
  5. Bob B

    Bob B Guest

    "Bob B" <> wrote in message
    news:tbI7i.6152$...
    >
    > "Clancy Wiggum" <> wrote in message
    > news:...
    >> Richard wrote:
    >>
    >>>
    >>>"Bob B" <> wrote in message
    >>>news:GkE7i.5996$...
    >>>> Here is a little cracker for the experts (XP SP2)
    >>>>

    >> <snip>
    >>>>
    >>>> This is not an ideal solution so please can you advise the next step
    >>>>
    >>>> Bob
    >>>
    >>>http://support.microsoft.com/kb/927891/

    >>
    >>
    >> Yes -- and http://support.microsoft.com/kb/932494
    >>
    >> Both need to be applied. I was pulling my hair out on this one for
    >> weeks before Micro$haft finally did something about it. It all
    >> started when I installed "Microsoft Update" rather than use the old
    >> "Windows Update". The problem seems to affect anywhere between 5-20%
    >> of PC's, and no one at M$ has admitted the root cause of the error.
    >> (I'd love to know why only some PC's, mostly laptops, are affected).
    >>
    >> Look at this lengthy thread;
    >> http://episteme.arstechnica.com/eve/forums/a/tpc/f/12009443/m/786004271831/p/1

    >
    > Many thanks for your suggestions.....I will report back when I have
    > installed these 2 solutions
    >
    > Bob


    I have installed 927891 but not sure how to instal the update to client
    version 3

    Anyway I can now download the updates (Takes ages as the cpu runs at 100%)
    but still they wont install and the message "failed" still occurs.

    How do I go to the next step?

    Bob


    >
    >
    Bob B, Jun 2, 2007
    #5
  6. Bob B wrote:

    >I have installed 927891 but not sure how to instal the update to client
    >version 3
    >
    >Anyway I can now download the updates (Takes ages as the cpu runs at 100%)
    >but still they wont install and the message "failed" still occurs.
    >
    >How do I go to the next step?



    Disable updates (like you said you already did). Then, restart.

    While updates are disabled get:

    http://go.microsoft.com/fwlink/?LinkID=91237

    (which is WSUS version 3.0 client program)

    Install, then reboot. May take 2x reboot.

    This is a very controversial issue for Microsoft, in fact - if you
    call them and explain it they will immediately ask to remote into your
    machine and look at logs.
    Clancy Wiggum, Jun 2, 2007
    #6
  7. Bob B

    Bob B Guest

    "Clancy Wiggum" <> wrote in message
    news:p...
    > Bob B wrote:
    >
    >>I have installed 927891 but not sure how to instal the update to client
    >>version 3
    >>
    >>Anyway I can now download the updates (Takes ages as the cpu runs at 100%)
    >>but still they wont install and the message "failed" still occurs.
    >>
    >>How do I go to the next step?

    >
    >
    > Disable updates (like you said you already did). Then, restart.
    >
    > While updates are disabled get:
    >
    > http://go.microsoft.com/fwlink/?LinkID=91237
    >
    > (which is WSUS version 3.0 client program)
    >
    > Install, then reboot. May take 2x reboot.
    >
    > This is a very controversial issue for Microsoft, in fact - if you
    > call them and explain it they will immediately ask to remote into your
    > machine and look at logs.


    Okay so I have downloaded installed both fixes so thanks for that!.... I
    then went to download the updates which took 5-10 minutes, although slow
    this was much quicker then before. All 5 updates still "failed" to install.

    Any further suggestions please

    Bob
    >
    Bob B, Jun 2, 2007
    #7
  8. Bob B wrote:

    >Okay so I have downloaded installed both fixes so thanks for that!.... I
    >then went to download the updates which took 5-10 minutes, although slow
    >this was much quicker then before. All 5 updates still "failed" to install.


    This is a new problem then.. Your 100% CPU problem is fixed, now you
    say 5 updates failed to install. What were they?

    >Any further suggestions please


    I would suggest going to http://windowsupdate.microsoft.com with
    Internet Explorer and try a manual scan. Report back with any errors.
    Clancy Wiggum, Jun 2, 2007
    #8
  9. Bob B

    Bob B Guest

    "Clancy Wiggum" <> wrote in message
    news:...
    > Bob B wrote:
    >
    >>Okay so I have downloaded installed both fixes so thanks for that!.... I
    >>then went to download the updates which took 5-10 minutes, although slow
    >>this was much quicker then before. All 5 updates still "failed" to
    >>install.

    >
    > This is a new problem then.. Your 100% CPU problem is fixed, now you
    > say 5 updates failed to install. What were they?
    >
    >>Any further suggestions please

    >
    > I would suggest going to http://windowsupdate.microsoft.com with
    > Internet Explorer and try a manual scan. Report back with any errors.


    I have still got the automatic scan turned off and did carry out the manual
    scan

    The failed installs where

    powerpoint 2003 KB 9333669

    Excel 2003 KB9333666

    Office 2003 KB 934180

    Outlook 2003 KB 934708

    + one other which I also think was a 2003 entry

    I will take special note when we try again

    Thanks for your help and I am sure it will be sorted before long!

    Bob


    >
    >
    >
    >
    >
    Bob B, Jun 3, 2007
    #9
  10. Bob B wrote:

    >Thanks for your help and I am sure it will be sorted before long!



    You're welcome.

    This is where I get off... I knew about the first problem, but you'll
    need to consult someone else regarding failed installation of updates.

    Call Microsoft if it persists.
    Clancy Wiggum, Jun 3, 2007
    #10
  11. Bob B

    Bob B Guest

    "Clancy Wiggum" <> wrote in message
    news:...
    > Bob B wrote:
    >
    >>Thanks for your help and I am sure it will be sorted before long!

    >
    >
    > You're welcome.
    >
    > This is where I get off... I knew about the first problem, but you'll
    > need to consult someone else regarding failed installation of updates.
    >
    > Call Microsoft if it persists.


    I did try a manual download of just one of the updates and got the following
    error message 2147023838.

    I also realised after writing to you that all the problems related to office
    2003

    So maybe the problem is an Office corruption!!

    I cam across this and will give it a go next time I visit my friend

    Thanks again Bob

    Would you like to keep you informed if it gets sorted?

    "neo [mvp outlook]" wrote:

    > Couple of thoughts.
    >
    > 1) Make sure the Office Source Engine is set to manual in the

    service
    > applet. (start > run > services.msc > scroll thru the list and make

    sure it
    > is listed and set to manual.)
    >
    > 2) Put your Office 2003 CD in the drive and run setup. Do a detect

    and
    > repair because it is possible that the Local Install Source (the

    hidden
    > MSOCache folder) or the setup files under program files\microsoft

    office are
    > toast. Running detect/repair from the CD might help repair this.
    >
    >
    >
    > "Just want to say thankyou for your quick reply to my problem. I

    went to the discussions in Outlook General Questions and read about the same
    problem someone else was having since my copy is also "oem". One of the
    fixes was to got to Start/Run and type in Regsvr32.exe
    %Windir%\System32\Ole32.dll. That did the trick, Outlook is now running
    normally again, don't know how long it will last but I kept the fix incase
    it happens again.



    >
    Bob B, Jun 3, 2007
    #11
  12. Bob B

    Bob B Guest

    "Clancy Wiggum" <> wrote in message
    news:...
    > Bob B wrote:
    >
    >>Thanks for your help and I am sure it will be sorted before long!

    >
    >
    > You're welcome.
    >
    > This is where I get off... I knew about the first problem, but you'll
    > need to consult someone else regarding failed installation of updates.
    >
    > Call Microsoft if it persists.


    There was a solution and it was so easy!!

    All I had to do was set the Office Source Engine to Manual and click on
    start (it had somehow become disabled)

    (strart>run>services.msc> scroll throught the list it is listed as and set
    to manual)

    That was it ... with you earlier advise the updates quickly downloaded and
    now they also install

    Ta

    Bob
    Bob B, Jun 4, 2007
    #12
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