Home Network problems - bad card? IP issues? novice needs help

Discussion in 'Computer Support' started by john, Aug 17, 2004.

  1. john

    john Guest

    I'm writing from work so forgive if specifics are lacking but please
    advise if they are relevant.

    My home computer is acting up. We run XP with Sympatico high speed
    using a Speedstream 5200 on a linksys wireless router. (we have
    another computer upstairs for email and internet only). I had been
    using a Static IP (192.168.2.2 I think).

    The system worked pretty well but we were having some problems with
    connection loss about once a day (this required a manual reboot of the
    modem downstairs). A firmware fix was provided to the modem which I
    ran. In the process of updating the firmware, I put the modem in
    bridge mode,whatever that is? I could not however connect to the
    internet and Bell's set up disk could not find the modem. Bell
    support went through a bunch of stuff with me but eventually
    instructed me on creating a PPPoE connection which was different than
    we were used. I changed my router to be PPPoE as well but my wireless
    Internet connection wouldn't work. (I suspect its because I needed to
    redo my connection methods upstairs but before that I started having
    other problems, or maybe created other problems, I don't know.)

    I eventually figured out how to reset my modem and eventually even the
    Bell set up disk worked (if connected directly to the computer) and
    was able to read the modem, install properly and connect to the
    Internet like we were used to. However, I could not access my
    router's set up to reset to Static IP http://192/.168.1.1.

    The other problem I noticed is that when I rebooted and if I had
    anything (router or modem) plugged into my ethernet card, the reboot
    took several minutes. If nothing is plugged in it loads normally.
    I could see my Norton antivirus autoprotect would not enable for
    several minutes on reboot which triggerred me to a problem. If I
    tried to go into a program, everything froze for several minutes.
    Eventually, everything does load but this is unusual.

    I've tried uninstalling all my cards, resetting the LAN Automatically
    find IP addresses and tried ipconfig/all but was getting nothing that
    matched anything that I was supposed to be be seeing. I eventually
    tried pinging (whatever that is) and finally I got an IP number which
    gave access to my router. (I don't no what the magical combination
    was.)

    Whether its meaningful or not, but when I try to prescribe an IP in my
    LAN connection like 192.168.1.1 it tells me that IP is in use by some
    other LAN connection which is hidden. I don't have any other LAN
    connections that I am aware, let alone that show this number. If I
    hit repair on the LAN it tells me it can't.

    Anyway, I reset my router back to the static IP I was using before the
    original problem and checked upstairs and all the connections were
    good. Wireless and router appeared to be in full cooperation. (I
    can see in my router that my upstairs computer is linking.)

    Thinking I was out of the woods and hooked the modem back to the
    router but no go. The system still rebooted very slowly. Once booted
    I could no longer access my router. I tried all the ipconfig and
    pinging but nothing. (When I ipconfig. it looks like it is not
    finding any IP address all 00.) I tried all the IP numbers I had seen
    previously, like 192.168.1.100, but nothing.

    If I plug in my internet directly to the computer, I can still get on
    the internet. I am really at a loss. The only software update was to
    the modem and yet even if I don't put it in the mix i.e. only plug in
    my router I still have the start up problems. My wife uses the
    computer for work so each morning, I set it up for her but the
    networking loss and reboot is a problem. She has also reported that
    her photoshop is freezing where it never had before.

    At my wits end, I really don't want to ship my whole little network
    off to the shop for evaluation. I am at a loss with all these IP
    things. I checked with linksys about not being able to read my router
    set up and they suggested it might be a bad card but suggested I call
    back when I am at the computer for diagnosis.

    Could a card be bad and still allow me to access the internet?

    I have set up a little troubleshooting check list I intend to go down
    tonight. If you could add, delete or alter the order of review to
    help me out I would be indebted. I've already spent two nights on
    this.


    1. Restore XP to a previous state Aug. 14th (if possible, as this was
    the last day everything worked fine except for the initial connection
    loss problem)
    2. Install new card (I have one from my old computer which was used
    for about a month and worked fine) and remove current one
    retry with modem - slow reboot?
    3. update driver for new card
    retry with modem - slow reboot?
    4. reinstall old/current card
    retry with modem - slow reboot?
    5. update driver in old/current card
    retry with modem - slow reboot?
    6. make note of all LAN settings for all connections and remove all
    connections. (There are three now. one that Bell had me set up the
    other day, the one that I plug into and another one which I have no
    idea what it does. it reads something 1324(might not be the actual
    number) Connection)
    7. reboot
    8. retry modem - slow?
    9 reinstall sympatico
    reboot - slow?
    10. reinstall router
    reboot - slow?
    can I access my router??

    If at this point, I am not at least able to read my router, I think I
    will admit defeat unless you have other ideas.
    john, Aug 17, 2004
    #1
    1. Advertising

  2. john

    D Guest

    i found your explanation detailed (which is good) but all over the map so i
    am just going to offer some basic networking steps for you to try from
    beginning to end. i am sure others will have some good (prob better) advice
    as well. could it be a bad nic or some of your other thoughts?? sure but
    lets find out for sure.

    assuming this is your setup.....

    from wall -->ISP modem --> router --> computer(s)

    it is probably also a good idea to turn off all firewalls/ antivirus (except
    the firewall in the router) before you begin. dont forget to turn them back
    on. unless you really know what you are doing, starting a troubleshooting
    process anywhere but from the beginning usually will cause nothing but
    problems. your troubleshooting should go in the same sequence as your path
    (above) so lets start with the ISP modem. (**read all steps b4 you begin).

    1. unplug everything except your modem to the wall. are the internet
    lights coming on as they should?? green lights for 'online' and ''inbound'
    & 'outbound' traffic (or whatever lights on your particualr modem). if so
    goto step 2.

    2. plug the router into your modem and reset and reboot. does it appear to
    be functioning properly?? check the manufacturers's website (or your
    manuals) before you disconnect everything**)

    3. plug either computer into the router. be sure it is on the same subnet
    as your router (ie: if your router IP is 192.168.1.1, then your computer
    should be between 192.168.1.2 & 192.168.1.254. The subnet mask should also
    be the same...prob 255.255.255.0)

    4. plug the second computer into the router and be sure again it is on the
    same subnet (192.168.1.2 - 192.168.1.254.....all three devices must have
    their own IP and cannot be identical), with identical subnet masks
    (255.255.255.0). It is also important that the two computer are on the same
    workgroup. right click 'my computer', 'computer name' tab, and 'change'
    button (assuming you are using winXP on both).

    5. try start/run/cmd to bring up the DOS window and ping each device from
    both computers.

    *it is important that you make note of any issues as you do each step so if
    there are problems down the road you might know if they are related.

    hope this helps,
    D

    "john" <> wrote in message
    news:...
    > I'm writing from work so forgive if specifics are lacking but please
    > advise if they are relevant.
    >
    > My home computer is acting up. We run XP with Sympatico high speed
    > using a Speedstream 5200 on a linksys wireless router. (we have
    > another computer upstairs for email and internet only). I had been
    > using a Static IP (192.168.2.2 I think).
    >
    > The system worked pretty well but we were having some problems with
    > connection loss about once a day (this required a manual reboot of the
    > modem downstairs). A firmware fix was provided to the modem which I
    > ran. In the process of updating the firmware, I put the modem in
    > bridge mode,whatever that is? I could not however connect to the
    > internet and Bell's set up disk could not find the modem. Bell
    > support went through a bunch of stuff with me but eventually
    > instructed me on creating a PPPoE connection which was different than
    > we were used. I changed my router to be PPPoE as well but my wireless
    > Internet connection wouldn't work. (I suspect its because I needed to
    > redo my connection methods upstairs but before that I started having
    > other problems, or maybe created other problems, I don't know.)
    >
    > I eventually figured out how to reset my modem and eventually even the
    > Bell set up disk worked (if connected directly to the computer) and
    > was able to read the modem, install properly and connect to the
    > Internet like we were used to. However, I could not access my
    > router's set up to reset to Static IP http://192/.168.1.1.
    >
    > The other problem I noticed is that when I rebooted and if I had
    > anything (router or modem) plugged into my ethernet card, the reboot
    > took several minutes. If nothing is plugged in it loads normally.
    > I could see my Norton antivirus autoprotect would not enable for
    > several minutes on reboot which triggerred me to a problem. If I
    > tried to go into a program, everything froze for several minutes.
    > Eventually, everything does load but this is unusual.
    >
    > I've tried uninstalling all my cards, resetting the LAN Automatically
    > find IP addresses and tried ipconfig/all but was getting nothing that
    > matched anything that I was supposed to be be seeing. I eventually
    > tried pinging (whatever that is) and finally I got an IP number which
    > gave access to my router. (I don't no what the magical combination
    > was.)
    >
    > Whether its meaningful or not, but when I try to prescribe an IP in my
    > LAN connection like 192.168.1.1 it tells me that IP is in use by some
    > other LAN connection which is hidden. I don't have any other LAN
    > connections that I am aware, let alone that show this number. If I
    > hit repair on the LAN it tells me it can't.
    >
    > Anyway, I reset my router back to the static IP I was using before the
    > original problem and checked upstairs and all the connections were
    > good. Wireless and router appeared to be in full cooperation. (I
    > can see in my router that my upstairs computer is linking.)
    >
    > Thinking I was out of the woods and hooked the modem back to the
    > router but no go. The system still rebooted very slowly. Once booted
    > I could no longer access my router. I tried all the ipconfig and
    > pinging but nothing. (When I ipconfig. it looks like it is not
    > finding any IP address all 00.) I tried all the IP numbers I had seen
    > previously, like 192.168.1.100, but nothing.
    >
    > If I plug in my internet directly to the computer, I can still get on
    > the internet. I am really at a loss. The only software update was to
    > the modem and yet even if I don't put it in the mix i.e. only plug in
    > my router I still have the start up problems. My wife uses the
    > computer for work so each morning, I set it up for her but the
    > networking loss and reboot is a problem. She has also reported that
    > her photoshop is freezing where it never had before.
    >
    > At my wits end, I really don't want to ship my whole little network
    > off to the shop for evaluation. I am at a loss with all these IP
    > things. I checked with linksys about not being able to read my router
    > set up and they suggested it might be a bad card but suggested I call
    > back when I am at the computer for diagnosis.
    >
    > Could a card be bad and still allow me to access the internet?
    >
    > I have set up a little troubleshooting check list I intend to go down
    > tonight. If you could add, delete or alter the order of review to
    > help me out I would be indebted. I've already spent two nights on
    > this.
    >
    >
    > 1. Restore XP to a previous state Aug. 14th (if possible, as this was
    > the last day everything worked fine except for the initial connection
    > loss problem)
    > 2. Install new card (I have one from my old computer which was used
    > for about a month and worked fine) and remove current one
    > retry with modem - slow reboot?
    > 3. update driver for new card
    > retry with modem - slow reboot?
    > 4. reinstall old/current card
    > retry with modem - slow reboot?
    > 5. update driver in old/current card
    > retry with modem - slow reboot?
    > 6. make note of all LAN settings for all connections and remove all
    > connections. (There are three now. one that Bell had me set up the
    > other day, the one that I plug into and another one which I have no
    > idea what it does. it reads something 1324(might not be the actual
    > number) Connection)
    > 7. reboot
    > 8. retry modem - slow?
    > 9 reinstall sympatico
    > reboot - slow?
    > 10. reinstall router
    > reboot - slow?
    > can I access my router??
    >
    > If at this point, I am not at least able to read my router, I think I
    > will admit defeat unless you have other ideas.
    D, Aug 17, 2004
    #2
    1. Advertising

  3. john

    john Guest

    Thanks for the ideas D. I tried everything and finally just reloaded
    XP and set up a PPPoE connection with my ISP. Changed my router
    setting to PPPoE and voila no more problems. Start up is fast. Very
    happy after two days of frustration.


    "D" <> wrote in message news:<ErrUc.134171$gE.55072@pd7tw3no>...
    > i found your explanation detailed (which is good) but all over the map so i
    > am just going to offer some basic networking steps for you to try from
    > beginning to end. i am sure others will have some good (prob better) advice
    > as well. could it be a bad nic or some of your other thoughts?? sure but
    > lets find out for sure.
    >
    > assuming this is your setup.....
    >
    > from wall -->ISP modem --> router --> computer(s)
    >
    > it is probably also a good idea to turn off all firewalls/ antivirus (except
    > the firewall in the router) before you begin. dont forget to turn them back
    > on. unless you really know what you are doing, starting a troubleshooting
    > process anywhere but from the beginning usually will cause nothing but
    > problems. your troubleshooting should go in the same sequence as your path
    > (above) so lets start with the ISP modem. (**read all steps b4 you begin).
    >
    > 1. unplug everything except your modem to the wall. are the internet
    > lights coming on as they should?? green lights for 'online' and ''inbound'
    > & 'outbound' traffic (or whatever lights on your particualr modem). if so
    > goto step 2.
    >
    > 2. plug the router into your modem and reset and reboot. does it appear to
    > be functioning properly?? check the manufacturers's website (or your
    > manuals) before you disconnect everything**)
    >
    > 3. plug either computer into the router. be sure it is on the same subnet
    > as your router (ie: if your router IP is 192.168.1.1, then your computer
    > should be between 192.168.1.2 & 192.168.1.254. The subnet mask should also
    > be the same...prob 255.255.255.0)
    >
    > 4. plug the second computer into the router and be sure again it is on the
    > same subnet (192.168.1.2 - 192.168.1.254.....all three devices must have
    > their own IP and cannot be identical), with identical subnet masks
    > (255.255.255.0). It is also important that the two computer are on the same
    > workgroup. right click 'my computer', 'computer name' tab, and 'change'
    > button (assuming you are using winXP on both).
    >
    > 5. try start/run/cmd to bring up the DOS window and ping each device from
    > both computers.
    >
    > *it is important that you make note of any issues as you do each step so if
    > there are problems down the road you might know if they are related.
    >
    > hope this helps,
    > D
    >
    > "john" <> wrote in message
    > news:...
    > > I'm writing from work so forgive if specifics are lacking but please
    > > advise if they are relevant.
    > >
    > > My home computer is acting up. We run XP with Sympatico high speed
    > > using a Speedstream 5200 on a linksys wireless router. (we have
    > > another computer upstairs for email and internet only). I had been
    > > using a Static IP (192.168.2.2 I think).
    > >
    > > The system worked pretty well but we were having some problems with
    > > connection loss about once a day (this required a manual reboot of the
    > > modem downstairs). A firmware fix was provided to the modem which I
    > > ran. In the process of updating the firmware, I put the modem in
    > > bridge mode,whatever that is? I could not however connect to the
    > > internet and Bell's set up disk could not find the modem. Bell
    > > support went through a bunch of stuff with me but eventually
    > > instructed me on creating a PPPoE connection which was different than
    > > we were used. I changed my router to be PPPoE as well but my wireless
    > > Internet connection wouldn't work. (I suspect its because I needed to
    > > redo my connection methods upstairs but before that I started having
    > > other problems, or maybe created other problems, I don't know.)
    > >
    > > I eventually figured out how to reset my modem and eventually even the
    > > Bell set up disk worked (if connected directly to the computer) and
    > > was able to read the modem, install properly and connect to the
    > > Internet like we were used to. However, I could not access my
    > > router's set up to reset to Static IP http://192/.168.1.1.
    > >
    > > The other problem I noticed is that when I rebooted and if I had
    > > anything (router or modem) plugged into my ethernet card, the reboot
    > > took several minutes. If nothing is plugged in it loads normally.
    > > I could see my Norton antivirus autoprotect would not enable for
    > > several minutes on reboot which triggerred me to a problem. If I
    > > tried to go into a program, everything froze for several minutes.
    > > Eventually, everything does load but this is unusual.
    > >
    > > I've tried uninstalling all my cards, resetting the LAN Automatically
    > > find IP addresses and tried ipconfig/all but was getting nothing that
    > > matched anything that I was supposed to be be seeing. I eventually
    > > tried pinging (whatever that is) and finally I got an IP number which
    > > gave access to my router. (I don't no what the magical combination
    > > was.)
    > >
    > > Whether its meaningful or not, but when I try to prescribe an IP in my
    > > LAN connection like 192.168.1.1 it tells me that IP is in use by some
    > > other LAN connection which is hidden. I don't have any other LAN
    > > connections that I am aware, let alone that show this number. If I
    > > hit repair on the LAN it tells me it can't.
    > >
    > > Anyway, I reset my router back to the static IP I was using before the
    > > original problem and checked upstairs and all the connections were
    > > good. Wireless and router appeared to be in full cooperation. (I
    > > can see in my router that my upstairs computer is linking.)
    > >
    > > Thinking I was out of the woods and hooked the modem back to the
    > > router but no go. The system still rebooted very slowly. Once booted
    > > I could no longer access my router. I tried all the ipconfig and
    > > pinging but nothing. (When I ipconfig. it looks like it is not
    > > finding any IP address all 00.) I tried all the IP numbers I had seen
    > > previously, like 192.168.1.100, but nothing.
    > >
    > > If I plug in my internet directly to the computer, I can still get on
    > > the internet. I am really at a loss. The only software update was to
    > > the modem and yet even if I don't put it in the mix i.e. only plug in
    > > my router I still have the start up problems. My wife uses the
    > > computer for work so each morning, I set it up for her but the
    > > networking loss and reboot is a problem. She has also reported that
    > > her photoshop is freezing where it never had before.
    > >
    > > At my wits end, I really don't want to ship my whole little network
    > > off to the shop for evaluation. I am at a loss with all these IP
    > > things. I checked with linksys about not being able to read my router
    > > set up and they suggested it might be a bad card but suggested I call
    > > back when I am at the computer for diagnosis.
    > >
    > > Could a card be bad and still allow me to access the internet?
    > >
    > > I have set up a little troubleshooting check list I intend to go down
    > > tonight. If you could add, delete or alter the order of review to
    > > help me out I would be indebted. I've already spent two nights on
    > > this.
    > >
    > >
    > > 1. Restore XP to a previous state Aug. 14th (if possible, as this was
    > > the last day everything worked fine except for the initial connection
    > > loss problem)
    > > 2. Install new card (I have one from my old computer which was used
    > > for about a month and worked fine) and remove current one
    > > retry with modem - slow reboot?
    > > 3. update driver for new card
    > > retry with modem - slow reboot?
    > > 4. reinstall old/current card
    > > retry with modem - slow reboot?
    > > 5. update driver in old/current card
    > > retry with modem - slow reboot?
    > > 6. make note of all LAN settings for all connections and remove all
    > > connections. (There are three now. one that Bell had me set up the
    > > other day, the one that I plug into and another one which I have no
    > > idea what it does. it reads something 1324(might not be the actual
    > > number) Connection)
    > > 7. reboot
    > > 8. retry modem - slow?
    > > 9 reinstall sympatico
    > > reboot - slow?
    > > 10. reinstall router
    > > reboot - slow?
    > > can I access my router??
    > >
    > > If at this point, I am not at least able to read my router, I think I
    > > will admit defeat unless you have other ideas.
    john, Aug 18, 2004
    #3
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