HELP I get a blue screen

Discussion in 'Computer Information' started by ChristyLynn, Nov 23, 2006.

  1. ChristyLynn

    ChristyLynn Guest

    I have a not even 2 year old Dell Dimension 2400. Before I sit on the phone
    with Dell customer service, which is SUCH a delite, I thought I'd ask here.
    I am getting the following error on a blue screen right after the Windows
    flag screen comes up:

    STOP: C000021a (Fatal System Error)
    Windows logon process terminated unexpectedly with status 0xc0000139
    Shut down.

    I did shut the computer down with a disk in the A drive, usually I get the
    blue screen that tells you to remove the disk to continue. I removed the
    disk and rebooted and still cannot get past the fatal error screen.

    I did get into Safe Mode. I ran antivirus (ok) I did MSCONFIG and disabled
    all Start Up items, as well as hiding all MS services and then disabling all
    other items and did a reboot. Still I can only get into Safe Mode.

    Oh, and I also did a Restore to a previous system save.

    Any ideas what the problem sounds like? Any ideas I can safely try before
    calling Dell?
    ASAP please. Thanks!!!
     
    ChristyLynn, Nov 23, 2006
    #1
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  2. ChristyLynn wrote:
    > I have a not even 2 year old Dell Dimension 2400. Before I sit on the phone
    > with Dell customer service, which is SUCH a delite, I thought I'd ask here.
    > I am getting the following error on a blue screen right after the Windows
    > flag screen comes up:
    >
    > STOP: C000021a (Fatal System Error)
    > Windows logon process terminated unexpectedly with status 0xc0000139
    > Shut down.
    >
    > I did shut the computer down with a disk in the A drive, usually I get the
    > blue screen that tells you to remove the disk to continue. I removed the
    > disk and rebooted and still cannot get past the fatal error screen.
    >
    > I did get into Safe Mode. I ran antivirus (ok) I did MSCONFIG and disabled
    > all Start Up items, as well as hiding all MS services and then disabling all
    > other items and did a reboot. Still I can only get into Safe Mode.
    >
    > Oh, and I also did a Restore to a previous system save.
    >
    > Any ideas what the problem sounds like? Any ideas I can safely try before
    > calling Dell?
    > ASAP please. Thanks!!!
    >
    >
    >


    A few suggestions:

    Do a full memory check
    Restore the Windows system files
    Do a scandisk
     
    Julian Treadwell, Nov 23, 2006
    #2
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  3. ChristyLynn

    ChristyLynn Guest

    Okay, through trial and elimination, I've determined it is a problem with
    the A drive. When the computer was starting up it did the main drive okay,
    then the cd rom okay, and when it got to A it stopped and did the fatal
    error. I have disabled the A drive and it boots up perfectly. Now, where
    is my A drive??? LOL When I go into My Computer it is gone. How can I get
    it back, assuming the drive is fixed or replaced. When I disabled it, I
    didn't think it would eliminate it. Help again! :)
     
    ChristyLynn, Nov 23, 2006
    #3
  4. ChristyLynn

    ChristyLynn Guest

    Nevermind, I figured it out. So I enabled the A drive again, then
    rebooted, and now the A drive is fine. Did my leaving a disk in and booting
    up cause a temporary glitch, and my disabling, restarting, and enabling and
    restarting the system fix it? Possible?
     
    ChristyLynn, Nov 23, 2006
    #4
  5. ChristyLynn

    Mr. Arnold4 Guest

    ChristyLynn wrote:
    > Nevermind, I figured it out. So I enabled the A drive again, then
    > rebooted, and now the A drive is fine. Did my leaving a disk in and booting
    > up cause a temporary glitch, and my disabling, restarting, and enabling and
    > restarting the system fix it? Possible?
    >
    >
    >


    Such is life with the Windows O/S

    Duane :)
     
    Mr. Arnold4, Nov 23, 2006
    #5
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