Help Desk Interview

Discussion in 'Computer Support' started by EPD, Aug 19, 2005.

  1. EPD

    EPD Guest

    Got any suggestions for a Level 1 Help Desk interview.
    Will help support about 5000 users in a Windows Environment. 2K, XP, 2K3

    Questions I might ask...things to review....etc.



    Passed a prilimary phone interview with some basic connectivity and OS Q/A?

    Will speak to a HR and IT personnel on Monday.

    Got an A+ and Network+ and about 4 dozen projects under my belt over the
    last couple of years. Most projects have been in the field, some short, some
    long.

    Thanks in advance
    EPD
    EPD, Aug 19, 2005
    #1
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  2. EPD

    EPD Guest

    Thanks for the suggestions on this interview. Believe it went well and
    believe they may offer me the position.

    Thanks,
    EPD



    "Toolman Tim" <> wrote in message
    news:cHvNe.1172$...
    > George H. wrote:
    > > EPD wrote:
    > >> Got any suggestions for a Level 1 Help Desk interview.
    > >> Will help support about 5000 users in a Windows Environment. 2K, XP,
    > >> 2K3 Questions I might ask...things to review....etc.
    > >>
    > >>
    > >>
    > >> Passed a prilimary phone interview with some basic connectivity and
    > >> OS Q/A? Will speak to a HR and IT personnel on Monday.
    > >>
    > >> Got an A+ and Network+ and about 4 dozen projects under my belt over
    > >> the last couple of years. Most projects have been in the field, some
    > >> short, some long.
    > >>
    > >> Thanks in advance
    > >> EPD
    > >>
    > >>
    > >>
    > >>

    > >
    > > Unless you have the ESP abilities of Kreskin, and the patience of Zen
    > > monk, I can't see why anyone would Want to work at a help desk. [Me:
    > > click on the 'Start' icon. Customer: How do you spell that?] Hopefully
    > > where you're applying, they will be educated and well
    > > mannered people calling the help desk.
    > >
    > > That being said, during your interview let them know that your people
    > > skills are excellent. That you can explain how to 'cut and paste' to
    > > someone with the IQ of a houseplant while said person is threatening
    > > legal action and physical violence because they lost the contents of
    > > their hard drive.
    > >
    > > The best people I've worked with on the help desk are the ones who are
    > > able to keep cool -and- !pleasant! with the customer under difficult
    > > situations. With your computer skills, I would emphasize the ability
    > > to work with people.

    >
    > Well said. I went to school to be a teacher. I dropped out of college when

    I
    > figured out I hate kids <g>! It's the same thing: I work fine with adults,

    I
    > work well with computers, but don't expect me to 'teach' - I don't have

    the
    > patience for it. On usenet, if I lose my patience, I just quit replying

    (or
    > send a nice f*** you message). You can't do that working a paid helpdesk

    ;o)
    >
    > --
    > Indecision is the key to flexibility.
    >
    >
    EPD, Aug 22, 2005
    #2
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