Help! Compatability issue with xp pro 64 and MS Outlook

Discussion in 'Windows 64bit' started by David Nisbet, Sep 26, 2005.

  1. David Nisbet

    David Nisbet Guest

    There is a known compatability issue with machines running xp pro 64 with
    4gb ram which causes outlook to crash. I need this hotfix :
    http://support.microsoft.com/default.aspx?scid=kb;en-us;896253#9

    It says to contact MS for fix yet when I contact them they put me through to
    the pay technical support site. I just need this file to get through the
    install of outlook. anyone have it or know an alternate solution?

    TIA
    David Nisbet, Sep 26, 2005
    #1
    1. Advertising

  2. "David Nisbet" <> wrote in message
    news:%...
    > There is a known compatability issue with machines running xp pro 64 with
    > 4gb ram which causes outlook to crash. I need this hotfix :
    > http://support.microsoft.com/default.aspx?scid=kb;en-us;896253#9
    >
    > It says to contact MS for fix yet when I contact them they put me through
    > to the pay technical support site. I just need this file to get through
    > the install of outlook. anyone have it or know an alternate solution?
    >
    > TIA
    >


    The file seems to have no link, which may mean one of several things. The
    patch is no longer needed, the patch is being updated, MSFT forgot to
    include a link to the patch, etc.... The file in question is:
    Office2003-kb896253-enu.exe


    Wayne
    Wayne Wastier, Sep 26, 2005
    #2
    1. Advertising

  3. David Nisbet

    David Nisbet Guest

    Exactly...so how do I get it?

    "Wayne Wastier" <> wrote in message
    news:...
    >
    > "David Nisbet" <> wrote in message
    > news:%...
    >> There is a known compatability issue with machines running xp pro 64 with
    >> 4gb ram which causes outlook to crash. I need this hotfix :
    >> http://support.microsoft.com/default.aspx?scid=kb;en-us;896253#9
    >>
    >> It says to contact MS for fix yet when I contact them they put me through
    >> to the pay technical support site. I just need this file to get through
    >> the install of outlook. anyone have it or know an alternate solution?
    >>
    >> TIA
    >>

    >
    > The file seems to have no link, which may mean one of several things. The
    > patch is no longer needed, the patch is being updated, MSFT forgot to
    > include a link to the patch, etc.... The file in question is:
    > Office2003-kb896253-enu.exe
    >
    >
    > Wayne
    >
    >
    David Nisbet, Sep 26, 2005
    #3
  4. "David Nisbet" <> wrote in message
    news:...
    > Exactly...so how do I get it?
    >


    Look on this NG, and find the email addy of a MSFT employee and ask him/her.
    I tried searching for it, but came up with a big fat zilch!!!! :eek:(



    Wayne
    Wayne Wastier, Sep 27, 2005
    #4
  5. you have to go through to the pay support site. But you won't have to
    actually pay -- it's a bug, and bug fixes are available free. The ONLY way
    to get the file is to contact support for the fix. It isn't directly
    downloadable.

    --
    Charlie.
    http://msmvps.com/xperts64

    David Nisbet wrote:
    > There is a known compatability issue with machines running xp pro 64 with
    > 4gb ram which causes outlook to crash. I need this hotfix :
    > http://support.microsoft.com/default.aspx?scid=kb;en-us;896253#9
    >
    > It says to contact MS for fix yet when I contact them they put me through
    > to the pay technical support site. I just need this file to get through
    > the install of outlook. anyone have it or know an alternate solution?
    >
    > TIA
    Charlie Russel - MVP, Sep 27, 2005
    #5
  6. "Charlie Russel - MVP" <> wrote in message
    news:...
    > you have to go through to the pay support site. But you won't have to
    > actually pay -- it's a bug, and bug fixes are available free. The ONLY way
    > to get the file is to contact support for the fix. It isn't directly
    > downloadable.
    >
    > --
    > Charlie.


    That is sad. The patch should be directly available, just as the service
    packs are.


    Wayne
    Wayne Wastier, Sep 27, 2005
    #6
  7. This has always been the rule for hot fixes. Some eventually migrate out to
    visible, others do not. But the reason is that hot fixes are NOT as
    thoroughly beta tested as service packs, and sometimes get interim updates
    or issues that develop. This way they can track them. And make sure that you
    really need to hot fix before they give it to you. They do NOT want them
    installed except where it's really needed. (I know, I know, and I absolutely
    agree with you. But that's the rationale I was given when I asked.)

    --
    Charlie.
    http://msmvps.com/xperts64

    Wayne Wastier wrote:
    > "Charlie Russel - MVP" <> wrote in message
    > news:...
    >> you have to go through to the pay support site. But you won't have to
    >> actually pay -- it's a bug, and bug fixes are available free. The ONLY
    >> way to get the file is to contact support for the fix. It isn't directly
    >> downloadable.
    >>
    >> --
    >> Charlie.

    >
    > That is sad. The patch should be directly available, just as the service
    > packs are.
    >
    >
    > Wayne
    Charlie Russel - MVP, Sep 27, 2005
    #7
  8. "Charlie Russel - MVP" <> wrote in message
    news:up%...
    > This has always been the rule for hot fixes. Some eventually migrate out
    > to visible, others do not. But the reason is that hot fixes are NOT as
    > thoroughly beta tested as service packs, and sometimes get interim updates
    > or issues that develop. This way they can track them. And make sure that
    > you really need to hot fix before they give it to you. They do NOT want
    > them installed except where it's really needed. (I know, I know, and I
    > absolutely agree with you. But that's the rationale I was given when I
    > asked.)
    >
    > --
    > Charlie.
    > http://msmvps.com/xperts64
    >


    "Daddy, can I please fix my computer?" Not until you jump a few hoops, my
    child.


    ROFLMAO.


    Wayne
    Wayne Wastier, Sep 27, 2005
    #8
  9. David Nisbet

    David Nisbet Guest

    Thanks for the info Charlie!

    "Charlie Russel - MVP" <> wrote in message
    news:...
    > you have to go through to the pay support site. But you won't have to
    > actually pay -- it's a bug, and bug fixes are available free. The ONLY way
    > to get the file is to contact support for the fix. It isn't directly
    > downloadable.
    >
    > --
    > Charlie.
    > http://msmvps.com/xperts64
    >
    > David Nisbet wrote:
    >> There is a known compatability issue with machines running xp pro 64 with
    >> 4gb ram which causes outlook to crash. I need this hotfix :
    >> http://support.microsoft.com/default.aspx?scid=kb;en-us;896253#9
    >>
    >> It says to contact MS for fix yet when I contact them they put me through
    >> to the pay technical support site. I just need this file to get through
    >> the install of outlook. anyone have it or know an alternate solution?
    >>
    >> TIA

    >
    >
    David Nisbet, Sep 27, 2005
    #9
  10. Yeah, thanks for the information. I agree with Wayne though, its bit out of
    the realm especially for what is common issue with Outlook on x64. I would
    at least have a link for it on the x64 trouble shoot center.
    --
    Andre
    Extended64 | http://www.extended64.com
    Blog | http://www.extended64.com/blogs/andre
    http://spaces.msn.com/members/adacosta
    FAQ for MS AntiSpy http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm

    "David Nisbet" <> wrote in message
    news:...
    > Thanks for the info Charlie!
    >
    > "Charlie Russel - MVP" <> wrote in message
    > news:...
    >> you have to go through to the pay support site. But you won't have to
    >> actually pay -- it's a bug, and bug fixes are available free. The ONLY
    >> way to get the file is to contact support for the fix. It isn't directly
    >> downloadable.
    >>
    >> --
    >> Charlie.
    >> http://msmvps.com/xperts64
    >>
    >> David Nisbet wrote:
    >>> There is a known compatability issue with machines running xp pro 64
    >>> with
    >>> 4gb ram which causes outlook to crash. I need this hotfix :
    >>> http://support.microsoft.com/default.aspx?scid=kb;en-us;896253#9
    >>>
    >>> It says to contact MS for fix yet when I contact them they put me
    >>> through
    >>> to the pay technical support site. I just need this file to get through
    >>> the install of outlook. anyone have it or know an alternate solution?
    >>>
    >>> TIA

    >>
    >>

    >
    >
    Andre Da Costa [Extended64], Sep 27, 2005
    #10
  11. I couldn't agree more. It should be more easily available. I'm guessing that
    it may well make its way into a regular SP (and we're close to one, I think)
    and then the problem will go away. But in the meantime, it's a PITA and a
    major annoyance for x64 users.

    --
    Charlie.
    http://msmvps.com/xperts64

    Andre Da Costa [Extended64] wrote:
    > Yeah, thanks for the information. I agree with Wayne though, its bit out
    > of the realm especially for what is common issue with Outlook on x64. I
    > would at least have a link for it on the x64 trouble shoot center.
    >
    > "David Nisbet" <> wrote in message
    > news:...
    >> Thanks for the info Charlie!
    >>
    >> "Charlie Russel - MVP" <> wrote in message
    >> news:...
    >>> you have to go through to the pay support site. But you won't have to
    >>> actually pay -- it's a bug, and bug fixes are available free. The ONLY
    >>> way to get the file is to contact support for the fix. It isn't directly
    >>> downloadable.
    >>>
    >>> --
    >>> Charlie.
    >>> http://msmvps.com/xperts64
    >>>
    >>> David Nisbet wrote:
    >>>> There is a known compatability issue with machines running xp pro 64
    >>>> with
    >>>> 4gb ram which causes outlook to crash. I need this hotfix :
    >>>> http://support.microsoft.com/default.aspx?scid=kb;en-us;896253#9
    >>>>
    >>>> It says to contact MS for fix yet when I contact them they put me
    >>>> through
    >>>> to the pay technical support site. I just need this file to get
    >>>> through the install of outlook. anyone have it or know an alternate
    >>>> solution? TIA
    Charlie Russel - MVP, Sep 28, 2005
    #11
  12. Service Pack 2 for Office 2003 is now available at
    http://www.microsoft.com/downloads/...97-2db6-4654-9db6-ec7d5b4dd867&displaylang=en

    and for OneNote 2003 at
    http://www.microsoft.com/downloads/...44-1d31-4137-bfa5-ca755d4c7a71&displaylang=en

    Microsoft Update or OfficeUpdate are the recommended routes to obtain them.


    "Charlie Russel - MVP" <> wrote in message
    news:ug1ONJ%...
    >I couldn't agree more. It should be more easily available. I'm guessing
    >that it may well make its way into a regular SP (and we're close to one, I
    >think) and then the problem will go away. But in the meantime, it's a PITA
    >and a major annoyance for x64 users.
    >
    > --
    > Charlie.
    > http://msmvps.com/xperts64
    >
    Dominic Payer, Sep 28, 2005
    #12
  13. yes. ;) I saw that coming...

    --
    Charlie.
    http://msmvps.com/xperts64

    Dominic Payer wrote:
    > Service Pack 2 for Office 2003 is now available at
    > http://www.microsoft.com/downloads/...97-2db6-4654-9db6-ec7d5b4dd867&displaylang=en
    >
    > and for OneNote 2003 at
    > http://www.microsoft.com/downloads/...44-1d31-4137-bfa5-ca755d4c7a71&displaylang=en
    >
    > Microsoft Update or OfficeUpdate are the recommended routes to obtain
    > them.
    >
    > "Charlie Russel - MVP" <> wrote in message
    > news:ug1ONJ%...
    >> I couldn't agree more. It should be more easily available. I'm guessing
    >> that it may well make its way into a regular SP (and we're close to one,
    >> I think) and then the problem will go away. But in the meantime, it's a
    >> PITA and a major annoyance for x64 users.
    >>
    >> --
    >> Charlie.
    >> http://msmvps.com/xperts64
    Charlie Russel - MVP, Sep 28, 2005
    #13
  14. Wayne Wastier, Sep 28, 2005
    #14
  15. Ok, not sure what version it was for as I use Office XP.


    Wayne
    Wayne Wastier, Sep 28, 2005
    #15
  16. David Nisbet

    David Nisbet Guest

    For anyone's information...I have installed this service pack and outlook
    now works great. Thanks.


    "Dominic Payer" <> wrote in message
    news:Oquels$...
    > Service Pack 2 for Office 2003 is now available at
    > http://www.microsoft.com/downloads/...97-2db6-4654-9db6-ec7d5b4dd867&displaylang=en
    >
    > and for OneNote 2003 at
    > http://www.microsoft.com/downloads/...44-1d31-4137-bfa5-ca755d4c7a71&displaylang=en
    >
    > Microsoft Update or OfficeUpdate are the recommended routes to obtain
    > them.
    >
    >
    > "Charlie Russel - MVP" <> wrote in message
    > news:ug1ONJ%...
    >>I couldn't agree more. It should be more easily available. I'm guessing
    >>that it may well make its way into a regular SP (and we're close to one, I
    >>think) and then the problem will go away. But in the meantime, it's a PITA
    >>and a major annoyance for x64 users.
    >>
    >> --
    >> Charlie.
    >> http://msmvps.com/xperts64
    >>

    >
    >
    David Nisbet, Sep 30, 2005
    #16
  17. Hello Wayne,
    And our answer will be that you need to call to get the hotfix.
    There is no charge for hotfix
    Thanks,
    Darrell Gorter[MSFT]

    This posting is provided "AS IS" with no warranties, and confers no rights
    --------------------
    <From: "Wayne Wastier" <>
    <References: <#>
    <>
    <>
    <Subject: Re: Help! Compatability issue with xp pro 64 and MS Outlook
    <Date: Mon, 26 Sep 2005 18:43:24 -0500
    <Lines: 14
    <X-Priority: 3
    <X-MSMail-Priority: Normal
    <X-Newsreader: Microsoft Outlook Express 6.00.2900.2670
    <X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2670
    <X-RFC2646: Format=Flowed; Response
    <Message-ID: <e$Q#>
    <Newsgroups: microsoft.public.windows.64bit.general
    <NNTP-Posting-Host: 66-169-101-21.dhcp.ftwo.tx.charter.com 66.169.101.21
    <Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP09.phx.gbl
    <Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.64bit.general:18288
    <X-Tomcat-NG: microsoft.public.windows.64bit.general
    <
    <
    <"David Nisbet" <> wrote in message
    <news:...
    <> Exactly...so how do I get it?
    <>
    <
    <Look on this NG, and find the email addy of a MSFT employee and ask
    him/her.
    <I tried searching for it, but came up with a big fat zilch!!!! :eek:(
    <
    <
    <
    <Wayne
    <
    <
    <
    Darrell Gorter[MSFT], Sep 30, 2005
    #17
  18. ""Darrell Gorter[MSFT]"" <> wrote in
    message news:
    > Hello Wayne,
    > And our answer will be that you need to call to get the hotfix.
    > There is no charge for hotfix
    > Thanks,
    > Darrell Gorter[MSFT]
    >
    > This posting is provided "AS IS" with no warranties, and confers no
    > rights --------------------
    > <From: "Wayne Wastier" <>
    > <References: <#>
    > <>
    > <>
    > <Subject: Re: Help! Compatability issue with xp pro 64 and MS Outlook
    > <Date: Mon, 26 Sep 2005 18:43:24 -0500
    > <Lines: 14
    > <X-Priority: 3
    > <X-MSMail-Priority: Normal
    > <X-Newsreader: Microsoft Outlook Express 6.00.2900.2670
    > <X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2670
    > <X-RFC2646: Format=Flowed; Response
    > <Message-ID: <e$Q#>
    > <Newsgroups: microsoft.public.windows.64bit.general
    > <NNTP-Posting-Host: 66-169-101-21.dhcp.ftwo.tx.charter.com
    > 66.169.101.21 <Path:
    > TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP09.phx.gbl
    > <Xref: TK2MSFTNGXA01.phx.gbl
    > microsoft.public.windows.64bit.general:18288 <X-Tomcat-NG:
    > microsoft.public.windows.64bit.general < <
    > <"David Nisbet" <> wrote in message
    > <news:...
    > <> Exactly...so how do I get it?
    > <>
    > <
    > <Look on this NG, and find the email addy of a MSFT employee and ask
    > him/her.
    > <I tried searching for it, but came up with a big fat zilch!!!! :eek:(
    > <
    > <
    > <
    > <Wayne
    > <
    > <
    > <


    Thank you Darrell. This issue about calling to retrieve a hotfix is silly
    to me, but I am sure someone at MSFT believes it is necessary, for whatever
    reasons.

    Of course, my perspective may be jaded being more familiar with the PC than
    most. :eek:)

    --

    -------------------------------------
    Wayne Wastier
    Z-80 - AMD 64 3200+
    Wayne Wastier, Oct 1, 2005
    #18
  19. Hello Wayne,
    Charlie responded with as good an answer as there is to this:

    From: "Charlie Russel - MVP
    "This has always been the rule for hot fixes. Some eventually migrate out
    to
    visible, others do not. But the reason is that hot fixes are NOT as
    thoroughly beta tested as service packs, and sometimes get interim updates
    or issues that develop. This way they can track them. And make sure that
    you
    really need to hot fix before they give it to you. They do NOT want them
    installed except where it's really needed. (I know, I know, and I
    absolutely
    agree with you. But that's the rationale I was given when I asked.)"

    Thanks,
    Darrell Gorter[MSFT]

    This posting is provided "AS IS" with no warranties, and confers no rights
    --------------------
    <From: "Wayne Wastier" <>
    <References: <#>
    <>
    <>
    <e$Q#>
    <>
    <Subject: Re: Help! Compatability issue with xp pro 64 and MS Outlook
    <Date: Sat, 1 Oct 2005 01:12:08 -0500
    <Lines: 60
    <X-Priority: 3
    <X-MSMail-Priority: Normal
    <X-Newsreader: Microsoft Outlook Express 6.00.2900.2670
    <X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2670
    <X-RFC2646: Format=Flowed; Original
    <Message-ID: <>
    <Newsgroups: microsoft.public.windows.64bit.general
    <NNTP-Posting-Host: 66-169-101-21.dhcp.ftwo.tx.charter.com 66.169.101.21
    <Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!tk2msftngp13.phx.gbl
    <Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.64bit.general:18515
    <X-Tomcat-NG: microsoft.public.windows.64bit.general
    <
    <""Darrell Gorter[MSFT]"" <> wrote in
    <message news:
    <> Hello Wayne,
    <> And our answer will be that you need to call to get the hotfix.
    <> There is no charge for hotfix
    <> Thanks,
    <> Darrell Gorter[MSFT]
    <>
    <> This posting is provided "AS IS" with no warranties, and confers no
    <> rights --------------------
    <> <From: "Wayne Wastier" <>
    <> <References: <#>
    <> <>
    <> <>
    <> <Subject: Re: Help! Compatability issue with xp pro 64 and MS Outlook
    <> <Date: Mon, 26 Sep 2005 18:43:24 -0500
    <> <Lines: 14
    <> <X-Priority: 3
    <> <X-MSMail-Priority: Normal
    <> <X-Newsreader: Microsoft Outlook Express 6.00.2900.2670
    <> <X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2670
    <> <X-RFC2646: Format=Flowed; Response
    <> <Message-ID: <e$Q#>
    <> <Newsgroups: microsoft.public.windows.64bit.general
    <> <NNTP-Posting-Host: 66-169-101-21.dhcp.ftwo.tx.charter.com
    <> 66.169.101.21 <Path:
    <> TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP09.phx.gbl
    <> <Xref: TK2MSFTNGXA01.phx.gbl
    <> microsoft.public.windows.64bit.general:18288 <X-Tomcat-NG:
    <> microsoft.public.windows.64bit.general < <
    <> <"David Nisbet" <> wrote in message
    <> <news:...
    <> <> Exactly...so how do I get it?
    <> <>
    <> <
    <> <Look on this NG, and find the email addy of a MSFT employee and ask
    <> him/her.
    <> <I tried searching for it, but came up with a big fat zilch!!!! :eek:(
    <> <
    <> <
    <> <
    <> <Wayne
    <> <
    <> <
    <> <
    <
    <Thank you Darrell. This issue about calling to retrieve a hotfix is silly
    <to me, but I am sure someone at MSFT believes it is necessary, for
    whatever
    <reasons.
    <
    <Of course, my perspective may be jaded being more familiar with the PC
    than
    <most. :eek:)
    <
    <--
    <
    <-------------------------------------
    <Wayne Wastier
    <Z-80 - AMD 64 3200+
    <
    <
    <
    Darrell Gorter[MSFT], Oct 1, 2005
    #19
  20. ""Darrell Gorter[MSFT]"" <> wrote in
    message news:
    > Hello Wayne,
    > Charlie responded with as good an answer as there is to this:
    >

    -snip

    LOL. Darrell, you must really be bored as I was only stating my opinion. I
    have been known to be wrong from time to time, AIYDK. LOLOL


    You know I am indebted to you for all of your help at my end.

    Your friend,
    -------------------------------------
    Wayne Wastier
    Z-80 - AMD 64 3200+
    Wayne Wastier, Oct 1, 2005
    #20
    1. Advertising

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