HEAT TECHNICAL ANALYST/ CONTRACT/ MIAMI

Discussion in 'Computer Support' started by TOM GUGGER, Nov 21, 2007.

  1. TOM GUGGER

    TOM GUGGER Guest

    TOM GUGGER
    INDEPENDENT RECRUITER

    419-537-9447
    CALLCENTER / HELPDESK / SUPPORT CENTER TECHNICAL ANALYST NEEDED WITH HEAT -
    2 POSITIONS AVAILABLE - 3-4 MONTHS/ MIAMI
    The client is using a product called HEAT. It is a call center software that
    ties in with their phone system. When a someone calls, it recognizes the
    callers number and pulls up the caller's information on the customer service
    rep's computer screen. That way they have instant information about who is
    calling and some past history on issues they've handled when they called in.
    Occasionally, the call from the caller results in the customer service rep
    realizing that there is a problem with one of the Oracle apps, i.e. the
    caller has tried to do something that oracle won't let them do, etc.
    When that happens, the customer service rep logs a request to the internal
    technical team to take a look at the issue and try to fix it. The system the
    IT team uses is called JIRA (jeera) and it logs the issue and it then routes
    to one of the internal resources to start working on the resolution. JIRA
    also allows them to track progress and, ultimately, forward it to others who
    then make the change / patch to their production system. Then, it logs it
    out as complete, etc.
    So, what we need is a technical analyst who has experience in interfacing
    HEAT with some other system. Preferably, it would be with JIRA. If not, they
    must at least know HEAT very well.
    So, someone who knows HEAT technically (not just a customer service rep who
    uses it). Also, they'd probably have other tech skills i.e. JAVA, Cold
    Fusion, etc.
    If you feel qualified and think Miami might be a nice place to spend the
    next 3-4 months, answer the five questions below. Email answers WITH a
    resume that reflects the needed skills to .
    1. Call Center experience -------yrs
    2. HEAT experience ---------------months
    3. JIRA experience------------------months
    4. Citizenship Status ----------------
    5. Rate (1099 or c to c) all inclusive---------pr hr
    Contractors Pay Their Own Expenses


    --

    TOM GUGGER
    INDEPENDENT RECRUITER
    419-537-9447



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    TOM GUGGER, Nov 21, 2007
    #1
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  2. TOM GUGGER

    Rôgêr Guest

    TOM GUGGER wrote:

    It's damn hot in Miami, no charge.
     
    Rôgêr, Nov 22, 2007
    #2
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