FYI- Seagate return policy

Discussion in 'Computer Information' started by - Bobb -, Mar 4, 2008.

  1. - Bobb -

    - Bobb - Guest

    I saw this FAQ at Seagate.com and thought it might be helpful to anyone
    returning a drive for warranty issues, especially if you expect to have
    your data on there when/if you get it back. I assume most companies do the
    same.

    Q: "I have sensitive data on a drive that is being replaced. Should I be
    worried about sending it to Seagate?"
    A: ... When a drive arrives at our returns depot facility, it will first
    be tested. During the first phase of testing it is low-level formatted
    which completely wipes it of any and all data from sector 0 to the last
    sector. ...
    So even if the drive is "GOOD", your data is gone when/if you get it back.
    - Bobb -, Mar 4, 2008
    #1
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  2. - Bobb -

    olfart Guest

    "- Bobb -" <bobb@noemail.123> wrote in message
    news:...
    >I saw this FAQ at Seagate.com and thought it might be helpful to anyone
    >returning a drive for warranty issues, especially if you expect to have
    >your data on there when/if you get it back. I assume most companies do the
    >same.
    >
    > Q: "I have sensitive data on a drive that is being replaced. Should I be
    > worried about sending it to Seagate?"
    > A: ... When a drive arrives at our returns depot facility, it will first
    > be tested. During the first phase of testing it is low-level formatted
    > which completely wipes it of any and all data from sector 0 to the last
    > sector. ...
    > So even if the drive is "GOOD", your data is gone when/if you get it back.
    >
    >


    Seems to me they could put the data in a ZipLoc baggie and return it with
    the drive
    olfart, Mar 4, 2008
    #2
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  3. - Bobb -

    Robert Baer Guest

    olfart wrote:
    > "- Bobb -" <bobb@noemail.123> wrote in message
    > news:...
    >
    >>I saw this FAQ at Seagate.com and thought it might be helpful to anyone
    >>returning a drive for warranty issues, especially if you expect to have
    >>your data on there when/if you get it back. I assume most companies do the
    >>same.
    >>
    >>Q: "I have sensitive data on a drive that is being replaced. Should I be
    >>worried about sending it to Seagate?"
    >>A: ... When a drive arrives at our returns depot facility, it will first
    >>be tested. During the first phase of testing it is low-level formatted
    >>which completely wipes it of any and all data from sector 0 to the last
    >>sector. ...
    >>So even if the drive is "GOOD", your data is gone when/if you get it back.
    >>
    >>

    >
    >
    > Seems to me they could put the data in a ZipLoc baggie and return it with
    > the drive
    >
    >

    A ZipLoc(TN) baggie is too porous; all of the bite would leak out...
    Robert Baer, Mar 5, 2008
    #3
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