Freetalk billing issues

Discussion in 'UK VOIP' started by usenetuser@hotmail.co.uk, Dec 19, 2005.

  1. Guest

    For all Freetalk customers out there, I would go over your bills (which
    have finally started arriving) with a fine-tooth come. I've found
    approx. £30 of billing errors on mine -- from duplicated monthly
    charges, to charges for calls to landline numbers being charged at
    mobile rates.
     
    , Dec 19, 2005
    #1
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  2. AD c Guest

    wrote:
    > For all Freetalk customers out there, I would go over your bills (which
    > have finally started arriving) with a fine-tooth come. I've found
    > approx. £30 of billing errors on mine -- from duplicated monthly
    > charges, to charges for calls to landline numbers being charged at
    > mobile rates.
    >


    another one to stay clear of then.
     
    AD c, Dec 19, 2005
    #2
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  3. Guest

    On Mon, 19 Dec 2005 21:51:48 +0000, AD c <> wrote:

    > wrote:
    >> For all Freetalk customers out there, I would go over your bills (which
    >> have finally started arriving) with a fine-tooth come. I've found
    >> approx. £30 of billing errors on mine -- from duplicated monthly
    >> charges, to charges for calls to landline numbers being charged at
    >> mobile rates.
    >>

    >
    >another one to stay clear of then.

    No billing problems here with Freetalk mind you I never make any
    chargeable calls the only grumble I have with FT is the 0871 contact
    number,never had cause to use it but it narks all that same .
     
    , Dec 19, 2005
    #3
  4. Guest

    > No billing problems here with Freetalk mind you I never make any
    > chargeable calls the only grumble I have with FT is the 0871 contact
    > number,never had cause to use it but it narks all that same .


    The problem seems to be calls to 023 92 (Portsmouth) and 023 80
    (Southampton) are being charged as mobile calls, vs. landlines.
     
    , Dec 20, 2005
    #4
  5. AD c Guest

    wrote:

    >>>

    >> another one to stay clear of then.

    > No billing problems here with Freetalk mind you I never make any
    > chargeable calls the only grumble I have with FT is the 0871 contact
    > number,never had cause to use it but it narks all that same .
    >


    And I was thinking of getting freetalk when I change/if I change over to
    bulldog.
     
    AD c, Dec 20, 2005
    #5
  6. Guest

    On Tue, 20 Dec 2005 08:03:55 +0000, AD c <> wrote:

    > wrote:
    >
    >>>>
    >>> another one to stay clear of then.

    >> No billing problems here with Freetalk mind you I never make any
    >> chargeable calls the only grumble I have with FT is the 0871 contact
    >> number,never had cause to use it but it narks all that same .
    >>

    >
    >And I was thinking of getting freetalk when I change/if I change over to
    >bulldog.

    Name me one phone company that no one has never had billing problems
    with and I will guarantee you temperatures of 90 degrees in London on
    Christmas day .
    Christ this guy would have really had something to complain about had
    he signed up with Localhell sorry Localtel some years ago now that was
    some rip off company .
     
    , Dec 20, 2005
    #6
  7. AD c Guest

    wrote:

    > Name me one phone company that no one has never had billing problems
    > with and I will guarantee you temperatures of 90 degrees in London on
    > Christmas day .


    I expect all phone companies have had problems at some point with
    billing. I have just been very lucky and homecall have never billed me
    wrong yet.


    > Christ this guy would have really had something to complain about had
    > he signed up with Localhell sorry Localtel some years ago now that was
    > some rip off company .



    I used Localtel, I had no problem with them, the internet was a bit crap
    until world online took them over and then it was great.
    then Tiscali too them over and it got worse again.
     
    AD c, Dec 20, 2005
    #7
  8. Guest Guest


    >
    > And I was thinking of getting freetalk when I change/if I change over to
    > bulldog.



    Read up on Bulldog before joining them.

    Do a search at uk.telecom.broadband

    I dont think you will Join them after reading about them.
     
    Guest, Dec 20, 2005
    #8
  9. Deag Guest

    "AD c" <> wrote in message
    news:...
    > wrote:
    >> For all Freetalk customers out there, I would go over your bills (which
    >> have finally started arriving) with a fine-tooth come. I've found
    >> approx. £30 of billing errors on mine -- from duplicated monthly
    >> charges, to charges for calls to landline numbers being charged at
    >> mobile rates.
    >>

    >
    > another one to stay clear of then.




    Just got my bill no errors in it at all. Fantastically reliable service in
    my books.
     
    Deag, Dec 21, 2005
    #9
  10. Guest

    On Wed, 21 Dec 2005 21:42:59 GMT, "Deag" <>
    wrote:

    >
    >"AD c" <> wrote in message
    >news:...
    >> wrote:
    >>> For all Freetalk customers out there, I would go over your bills (which
    >>> have finally started arriving) with a fine-tooth come. I've found
    >>> approx. £30 of billing errors on mine -- from duplicated monthly
    >>> charges, to charges for calls to landline numbers being charged at
    >>> mobile rates.
    >>>

    >>
    >> another one to stay clear of then.

    >
    >
    >
    >Just got my bill no errors in it at all. Fantastically reliable service in
    >my books.
    >

    I quite agree on a par if not slightly better than Vonage and in any
    case why did he wait for his bill to arrive you can check your call
    charges on line day by day .I used to like Voiphone but of late they
    have gone all to cock you call them about something and they promise
    to ring back the same day been waiting two weeks so for a call back.
    In my opinion they have grown to quickly or tried to do so and the
    service provided has now gone very poor .
     
    , Dec 21, 2005
    #10
  11. AD c Guest

    Deag wrote:

    >>>

    >> another one to stay clear of then.

    >
    >
    >
    > Just got my bill no errors in it at all. Fantastically reliable service in
    > my books.
    >
    >

    It is a shame that they do not give a geographic number.
    I just wonder how long Dixons will keep this for before they sell it to
    another French company.
     
    AD c, Dec 21, 2005
    #11
  12. Guest

    On Wed, 21 Dec 2005 23:25:20 +0000, AD c <> wrote:


    >It is a shame that they do not give a geographic number.

    Excuse me but they DO give a geo number I have two and you can have
    the number or numbers in most towns and citties in the UK not just in
    your own local area .
     
    , Dec 22, 2005
    #12
  13. AD c Guest

    wrote:
    > On Wed, 21 Dec 2005 23:25:20 +0000, AD c <> wrote:
    >
    >
    >> It is a shame that they do not give a geographic number.

    > Excuse me but they DO give a geo number I have two and you can have
    > the number or numbers in most towns and citties in the UK not just in
    > your own local area .
    >


    Free?
    I think one should be free at least.
     
    AD c, Dec 22, 2005
    #13
  14. Guest

    On Thu, 22 Dec 2005 00:40:46 +0000, AD c <> wrote:

    > wrote:
    >> On Wed, 21 Dec 2005 23:25:20 +0000, AD c <> wrote:
    >>
    >>
    >>> It is a shame that they do not give a geographic number.

    >> Excuse me but they DO give a geo number I have two and you can have
    >> the number or numbers in most towns and citties in the UK not just in
    >> your own local area .
    >>

    >
    >Free?
    >I think one should be free at least.

    Did I say they weren't free ? .
    19.99 for the box from any curry pcworld or dixon store and 6.99 a
    month inclusive of all calls to geo numbers within the UK or 79.99
    inclusive of all calls for a year .
    A more reliable and cheap voip service you will find nowhere I am no
    Dixon group lover but this service is exceptional .
     
    , Dec 22, 2005
    #14
  15. AD c Guest

    wrote:
    >> And I was thinking of getting freetalk when I change/if I change over to
    >> bulldog.

    >
    >
    > Read up on Bulldog before joining them.
    >
    > Do a search at uk.telecom.broadband
    >
    > I dont think you will Join them after reading about them.
    >
    >

    I done all of that and have decided not to join them at the moment anyway.
    They are LLU our exchange in Feb and while the speed would be nice, I
    want an reliable ISp more than anything. The problem is, most ISps are
    more bothered about the extras they offer than a decent service.
     
    AD c, Dec 22, 2005
    #15
  16. Guest

    > I quite agree on a par if not slightly better than Vonage and in any
    > case why did he wait for his bill to arrive you can check your call
    > charges on line day by day


    What a strange statement; you turn this around to making it the
    consumer's (my) fault that I've been charged incorrectly. And, for
    your information, Freetalk don't offer online day-by-day billing -- you
    can see the calls you've make, but no charging information is shown.

    I've been told by Freetalk support that a number of billing issues have
    arisen, and they are correcting their systems.

    On the Freetalk service overall, aside from the billing issues, it is
    faultless. So good in fact that I've canned by BT line.
     
    , Dec 22, 2005
    #16
  17. Guest

    On 21 Dec 2005 23:40:20 -0800, wrote:


    >What a strange statement; you turn this around to making it the
    >consumer's (my) fault that I've been charged incorrectly. And, for
    >your information, Freetalk don't offer online day-by-day billing -- you
    >can see the calls you've make, but no charging information is shown.

    Sorry I agree with you I was getting FT mixed up with Vonage but I
    tend to think that all people are like me and don't make any
    chargeable calls using these services . I tend to use my Voiphone pre
    paid account for any chargeable calls
    >On the Freetalk service overall, aside from the billing issues, it is
    >faultless. So good in fact that I've canned by BT line.

    There is just no point in having voip and a land line also unless you
    are forced to do so due to not having a cable broadband connection .
     
    , Dec 22, 2005
    #17
  18. AD c Guest

    wrote:

    > There is just no point in having voip and a land line also unless you
    > are forced to do so due to not having a cable broadband connection .


    I thought that at first myself, but then when some people showed me some
    uses for it, I did change my mind.
    It is just the sound quality which is a bit hit and miss.
     
    AD c, Dec 23, 2005
    #18
  19. AD c Guest

    wrote:

    >>>

    >> Free?
    >> I think one should be free at least.

    > Did I say they weren't free ? .


    I did not say if you did or did not, I asked a question, which is why
    there was a question mark at the end of Free.


    > 19.99 for the box from any curry pcworld or dixon store and 6.99 a
    > month inclusive of all calls to geo numbers within the UK or 79.99
    > inclusive of all calls for a year .


    I know how much it is, I looked into it once, but decided it was not for
    me, but then looked at it again, when I was looking at Bulldog.


    > A more reliable and cheap voip service you will find nowhere I am no
    > Dixon group lover but this service is exceptional .


    So what happened to your great Vonage then?

    The one thing that worried me about Freetalk is that Dixons will get rid
    of it in a few years, sell it to the frogs and then the service will go
    downhill, just like Wannabee have done.
     
    AD c, Dec 23, 2005
    #19
  20. Guest

    On Fri, 23 Dec 2005 22:29:37 +0000, AD c <> wrote:


    >So what happened to your great Vonage then?

    Nothing at all I still have one Vonage line which i will never part
    with.
    >The one thing that worried me about Freetalk is that Dixons will get rid
    >of it in a few years, sell it to the frogs and then the service will go
    >downhill, just like Wannabee have done.

    No chance if anything it will got to the American firm that is running
    it for them now .
     
    , Dec 23, 2005
    #20
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