Email puzzle

Discussion in 'NZ Computing' started by Wyn, Oct 3, 2003.

  1. Wyn

    Wyn Guest

    OS - XP, email client - OE 6.2

    I am unable to contact my cousin in the UK because somewhere along the
    line a letter is being stripped from his address.

    The correct address is candm@ etc. Three attempts have resulted in the
    email being bounced "Unknown user" with the address being shown as canm@
    etc.

    I have never had this problem before with this address - or with any
    other address for that matter.

    Anyone got any idea why this might happen?

    Cheers,

    Wyn

    p.s. The address is correct in my address book.
    Wyn, Oct 3, 2003
    #1
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  2. Wyn

    Peter Guest

    this quote is from Wyn of Sat, 04 Oct 2003 08:48 :

    > OS - XP, email client - OE 6.2
    >
    > I am unable to contact my cousin in the UK because somewhere along the
    > line a letter is being stripped from his address.
    >
    > The correct address is candm@ etc. Three attempts have resulted in the
    > email being bounced "Unknown user" with the address being shown as canm@
    > etc.
    >
    > I have never had this problem before with this address - or with any
    > other address for that matter.
    >
    > Anyone got any idea why this might happen?



    1. which server is bouncing the email?
    (you should be able to tell this from the return email, maybe it comes from
    which would indicate that the mail server at
    somewhere.com is having the trouble.)

    2. have you tried from a web mail address, like yahoo.com or eudoramail.com
    ?

    3. have you tried using delimters on the address, eg
    <>
    ""
    ''


    HTH

    Peter
    Peter, Oct 4, 2003
    #2
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  3. Wyn

    KS Guest

    Wyn wrote:
    > OS - XP, email client - OE 6.2
    >
    > I am unable to contact my cousin in the UK because somewhere along the
    > line a letter is being stripped from his address.


    Sure you are doing @xxx.co.uk , not @xxx.com.uk ?

    UK addresses are .co , not .com
    KS, Oct 4, 2003
    #3
  4. Wyn

    EAgle Guest

    "Wyn" <> wrote in message
    news:ITnfb.6040$...
    > OS - XP, email client - OE 6.2
    >
    > I am unable to contact my cousin in the UK because somewhere along the
    > line a letter is being stripped from his address.
    >
    > The correct address is candm@ etc. Three attempts have resulted in the
    > email being bounced "Unknown user" with the address being shown as canm@
    > etc.
    >
    > I have never had this problem before with this address - or with any
    > other address for that matter.
    >
    > Anyone got any idea why this might happen?
    >
    > Cheers,
    >
    > Wyn
    >
    > p.s. The address is correct in my address book.
    >


    One possibility is that Outlook has created an entry in the address book
    which has a name "candm@.." but with an address "canm@.." check this first..

    EAgle
    EAgle, Oct 4, 2003
    #4
  5. Wyn wrote:
    > OS - XP, email client - OE 6.2
    >
    > I am unable to contact my cousin in the UK because somewhere along the
    > line a letter is being stripped from his address.
    >
    > The correct address is candm@ etc. Three attempts have resulted in the
    > email being bounced "Unknown user" with the address being shown as
    > canm@ etc.


    Perhaps he has unwittingly set up an autoforward to canm@ etc?

    Cheers,
    Nicholas Sherlock
    Nicholas Sherlock, Oct 4, 2003
    #5
  6. Wyn

    PC Guest

    Hi Wyn

    Snip

    > The correct address is candm@ etc. Three attempts have resulted in the
    > email being bounced "Unknown user" with the address being shown as canm@
    > etc.


    Snip

    Had one like that recently that turned out to be a combination of
    "MailWasher" rules and it's bounce message that had an email address
    entered incorrectly.

    The problem in this case was the friend's email address had got onto his
    'filtered' list and automatically generated a 'bounce' message. In setting
    up his 'bounce' message however he had spelt the domain name wrong eg
    (at)claer.net. instead of (at)clear.net.
    In this case the misspelled domain name gave us a clue what was happening


    Check if the addressee is in fact getting the email but perhaps is
    deleted/diverted by an Anti spam program like 'MailWasher'
    If so check out the possibility of your email address being on his filtered
    list and generating a 'bounce' message.

    Cheers
    Paul
    PC, Oct 4, 2003
    #6
  7. Wyn

    Wyn Guest

    Peter wrote:
    > this quote is from Wyn of Sat, 04 Oct 2003 08:48 :
    >
    >> OS - XP, email client - OE 6.2
    >>
    >> I am unable to contact my cousin in the UK because somewhere along
    >> the line a letter is being stripped from his address.
    >>
    >> The correct address is candm@ etc. Three attempts have resulted in
    >> the email being bounced "Unknown user" with the address being shown
    >> as canm@ etc.
    >>
    >> I have never had this problem before with this address - or with any
    >> other address for that matter.
    >>
    >> Anyone got any idea why this might happen?

    >
    >
    > 1. which server is bouncing the email?
    > (you should be able to tell this from the return email, maybe it
    > comes from which would indicate that the
    > mail server at somewhere.com is having the trouble.)


    The bounce comes from his mailserver, but (and I am no expert in reading
    these headers) it goes through another UK server first, so presumably
    the error could have occurred in either. A check of the header of the
    email that I sent shows that it left here with the correct address.

    > 2. have you tried from a web mail address, like yahoo.com or
    > eudoramail.com ?


    No.

    > 3. have you tried using delimters on the address, eg
    > <>
    > ""
    > ''


    No I haven't. I'll try again and type in the address manually with a
    delimiter, but I don't really expect any different result.

    Next question: How do I let him know that there's something wrong???

    Cheers,

    Wyn

    >
    > Peter
    Wyn, Oct 4, 2003
    #7
  8. Wyn

    Wyn Guest

    KS wrote:
    > Wyn wrote:
    >> OS - XP, email client - OE 6.2
    >>
    >> I am unable to contact my cousin in the UK because somewhere along
    >> the line a letter is being stripped from his address.

    >
    > Sure you are doing @xxx.co.uk , not @xxx.com.uk ?
    >
    > UK addresses are .co , not .com


    No. The error is in the username and the bounce was from his ISP.

    Wyn
    Wyn, Oct 4, 2003
    #8
  9. Wyn

    Wyn Guest

    Nicholas Sherlock wrote:
    > Wyn wrote:
    >> OS - XP, email client - OE 6.2
    >>
    >> I am unable to contact my cousin in the UK because somewhere along
    >> the line a letter is being stripped from his address.
    >>
    >> The correct address is candm@ etc. Three attempts have resulted in
    >> the email being bounced "Unknown user" with the address being shown
    >> as canm@ etc.

    >
    > Perhaps he has unwittingly set up an autoforward to canm@ etc?


    Unlikely. He's been in France for the last three weeks.

    Cheers,

    Wyn
    Wyn, Oct 4, 2003
    #9
  10. Wyn

    Wyn Guest

    PC wrote:
    > Hi Wyn
    >
    > Snip
    >
    >> The correct address is candm@ etc. Three attempts have resulted in
    >> the email being bounced "Unknown user" with the address being shown
    >> as canm@ etc.

    >
    > Snip
    >
    > Had one like that recently that turned out to be a combination of
    > "MailWasher" rules and it's bounce message that had an email address
    > entered incorrectly.
    >
    > The problem in this case was the friend's email address had got onto
    > his 'filtered' list and automatically generated a 'bounce' message.
    > In setting up his 'bounce' message however he had spelt the domain
    > name wrong eg (at)claer.net. instead of (at)clear.net.
    > In this case the misspelled domain name gave us a clue what was
    > happening
    >
    >
    > Check if the addressee is in fact getting the email but perhaps is
    > deleted/diverted by an Anti spam program like 'MailWasher'
    > If so check out the possibility of your email address being on his
    > filtered list and generating a 'bounce' message.


    Well that is a possibility, but how do I tell him to check that?? -
    other than an internationsl call. :)

    Cheers,

    Wyn
    Wyn, Oct 4, 2003
    #10
  11. Wyn

    Eagle Eye Guest

    "Wyn" <> wrote in message
    news:sZufb.6100$...
    > PC wrote:
    > > Hi Wyn
    > >
    > > Snip
    > >
    > >> The correct address is candm@ etc. Three attempts have resulted in
    > >> the email being bounced "Unknown user" with the address being shown
    > >> as canm@ etc.

    > >
    > > Snip
    > >
    > > Had one like that recently that turned out to be a combination of
    > > "MailWasher" rules and it's bounce message that had an email address
    > > entered incorrectly.
    > >
    > > The problem in this case was the friend's email address had got onto
    > > his 'filtered' list and automatically generated a 'bounce' message.
    > > In setting up his 'bounce' message however he had spelt the domain
    > > name wrong eg (at)claer.net. instead of (at)clear.net.
    > > In this case the misspelled domain name gave us a clue what was
    > > happening
    > >
    > >
    > > Check if the addressee is in fact getting the email but perhaps is
    > > deleted/diverted by an Anti spam program like 'MailWasher'
    > > If so check out the possibility of your email address being on his
    > > filtered list and generating a 'bounce' message.

    >
    > Well that is a possibility, but how do I tell him to check that?? -
    > other than an internationsl call. :)
    >
    > Cheers,
    >
    > Wyn
    >
    >


    Suppose you could use a webmail address (like Hotmail, Yahoo etc) and send a
    message.
    Eagle Eye, Oct 4, 2003
    #11
  12. Wyn

    PC Guest

    Hi Wyn

    Snip
    > > Check if the addressee is in fact getting the email but perhaps is
    > > deleted/diverted by an Anti spam program like 'MailWasher'
    > > If so check out the possibility of your email address being on his
    > > filtered list and generating a 'bounce' message.

    >
    > Well that is a possibility, but how do I tell him to check that?? -
    > other than an internationsl call. :)

    Snip

    Mmmmm thinks.................

    Send a receipt required email. (Tools, Options, Receipts) If they OK the
    return receipt it will show you they are getting the emails and you can then
    suggest they look at their mail filters.

    If they have a mobile phone try Txting him/her/them.

    Have they friends/associates/alternate email addresses you could try?

    Fax

    Snail mail

    I appreciate your problem as I have friends in London that got so desperate
    when their daughter stuffed their email up that they, in the end, did ring
    as the only way they could contact us (Cambridge NZ). Was only a 5 minute
    call (password problem) so wasn't to expensive even from their end.

    I guess it comes down to how long you want to wait for a response.

    Best luck
    Paul
    PC, Oct 5, 2003
    #12
  13. Wyn

    E. Guest

    Wyn wrote:

    > Nicholas Sherlock wrote:
    >
    >>Wyn wrote:
    >>
    >>>OS - XP, email client - OE 6.2
    >>>
    >>>I am unable to contact my cousin in the UK because somewhere along
    >>>the line a letter is being stripped from his address.
    >>>
    >>>The correct address is candm@ etc. Three attempts have resulted in
    >>>the email being bounced "Unknown user" with the address being shown
    >>>as canm@ etc.

    >>
    >>Perhaps he has unwittingly set up an autoforward to canm@ etc?

    >
    >
    > Unlikely. He's been in France for the last three weeks.
    >
    > Cheers,


    > Wyn


    What is the exact error message? It could be the mailbox is full and
    giving the incorrect bounce message.
    E.
    E., Oct 5, 2003
    #13
  14. Wyn

    Wyn Guest

    E. wrote:
    > Wyn wrote:
    >
    >> Nicholas Sherlock wrote:
    >>
    >>> Wyn wrote:
    >>>
    >>>> OS - XP, email client - OE 6.2
    >>>>
    >>>> I am unable to contact my cousin in the UK because somewhere along
    >>>> the line a letter is being stripped from his address.
    >>>>
    >>>> The correct address is candm@ etc. Three attempts have resulted in
    >>>> the email being bounced "Unknown user" with the address being shown
    >>>> as canm@ etc.
    >>>
    >>> Perhaps he has unwittingly set up an autoforward to canm@ etc?

    >>
    >>
    >> Unlikely. He's been in France for the last three weeks.
    >>
    >> Cheers,

    >
    >> Wyn

    >
    > What is the exact error message? It could be the mailbox is full and
    > giving the incorrect bounce message.


    That's a thought. I tried using a delimiter but that bounced too.

    Here are the two headers that came with the bounce, the first being from
    the daemon, the second is from my original email. All addresses have
    been truncated by me to avoid spam - @ changed to "at" and country has
    been deleted.

    =================================

    Return-Path: <>
    Delivered-To: wandbjones at paradise.net.
    X-Envelope-To: wandbjonesat paradise.net.
    Received: (qmail 30992 invoked from network); 4 Oct 2003 10:52:08 -0000
    Received: from tmailb1.svr.pol.co.uk (195.92.168.141)
    by pop3-1.paradise.net.nz with SMTP; 4 Oct 2003 10:52:08 -0000
    Received: from modem-2402.lynx.dialup.pol.co.uk ([217.135.201.98]
    helo=flaxford.freeserve.co.uk)
    by tmailb1.svr.pol.co.uk with smtp (Exim 4.14)
    id 1A5k16-0003js-36
    for wandbjones at paradise.net.Sat, 04 Oct 2003 11:52:04 +0100
    Date: Sat, 4 Oct 2003 11:52:02 +0000
    From: Mail Delivery Subsystem <.
    Message-Id: <.
    To: <wandbjones at paradise.net.
    MIME-Version: 1.0
    Content-Type: multipart/report; report-type=delivery-status;
    boundary="PAR16441.1065225600/mx1.flaxford.freeserve.co.uk"
    Subject: Returned mail: User unknown
    Auto-Submitted: auto-generated (failure)

    This is a MIME-encapsulated message

    --PAR16441.1065225600/mx1.flaxford.freeserve.co.uk

    The original message was received at Sat, 4 Oct 2003 11:52:02 +0000
    from smtp-3b.paradise.net.nz [202.0.32.212]

    ----- The following addresses had permanent fatal errors -----
    <canm at flaxford.freeserve.co.>
    (expanded from: <canm at flaxford.freeserve.co.)

    ----- Transcript of session follows -----
    mail.local: unknown name: canm
    550 canm at flaxford.freeserve.co.. User unknown

    --PAR16441.1065225600/mx1.flaxford.freeserve.co.uk
    Content-Type: message/delivery-status

    Reporting-MTA: dns; mx1.flaxford.freeserve.co.uk
    Received-From-MTA: DNS; smtp-3b.paradise.net.nz
    Arrival-Date: Sat, 4 Oct 2003 11:52:02 +0000

    Final-Recipient: RFC822; <canm at flaxford.freeserve.co.
    X-Actual-Recipient: RFC822; canm at flaxford.freeserve.co.
    Action: failed
    Status: 5.1.1
    Last-Attempt-Date: Sat, 4 Oct 2003 11:52:02 +0000

    --PAR16441.1065225600/mx1.flaxford.freeserve.co.uk
    Content-Type: message/rfc822

    ======================

    X-From_: wandbjones at paradise.net. Sat Oct 04 08:50:46 2003
    Return-path: <wandbjonesat paradise.net.
    Envelope-to: candm at flaxford.freeserve.co
    Delivery-date: Sat, 04 Oct 2003 08:50:46 +0100
    Received: from [202.0.58.20] (helo=linda-1.paradise.net.nz)
    by cmailg1.svr.pol.co.uk with esmtp (Exim 4.14)
    id 1A5hBe-0005hJ-DZ
    for candm at flaxford.freeserve.co. Sat, 04 Oct 2003 08:50:46 +0100
    Received: from smtp-3.paradise.net.nz (smtp-3b.paradise.net.nz
    [202.0.32.212])
    by linda-1.paradise.net.nz (Paradise.net.nz)
    with ESMTP id <. for
    candm at flaxford.freeserve.co. Sat, 04 Oct 2003 19:50:45 +1200 (NZST)
    Received: from ARFA (210-246-30-53.paradise.net.nz [210.246.30.53])
    by smtp-3.paradise.net.nz (Postfix) with SMTP id 66DDCADF44 for
    <candm at flaxford.freeserve.co.; Sat, 04 Oct 2003 19:50:44 +1200
    (NZST)
    Date: Sat, 04 Oct 2003 19:49:47 +1200
    From: Beryl or Wyn Jones <wandbjones at paradise.net.
    Subject: This is my fifth attempt to reach you
    To: candm at flaxford.freeserve.co
    Reply-to: Beryl or Wyn Jones <wandbjones at paradise.net.
    Message-id: <008b01c38a4c$3f158b70$351ef6d2 at
    MIME-version: 1.0
    X-MIMEOLE: Produced By Microsoft MimeOLE V6.00.2800.1165
    X-Mailer: Microsoft Outlook Express 6.00.2800.1158
    Content-type: text/plain; charset=iso-8859-1
    Content-transfer-encoding: 7bit
    X-Priority: 3
    X-MSMail-priority: Normal

    Cheers,

    Wyn
    Wyn, Oct 5, 2003
    #14
  15. Wyn

    Wyn Guest

    PC wrote:
    > Hi Wyn
    >
    > Snip
    >>> Check if the addressee is in fact getting the email but perhaps is
    >>> deleted/diverted by an Anti spam program like 'MailWasher'
    >>> If so check out the possibility of your email address being on his
    >>> filtered list and generating a 'bounce' message.

    >>
    >> Well that is a possibility, but how do I tell him to check that?? -
    >> other than an internationsl call. :)

    > Snip
    >
    > Mmmmm thinks.................
    >
    > Send a receipt required email. (Tools, Options, Receipts) If they OK
    > the return receipt it will show you they are getting the emails and
    > you can then suggest they look at their mail filters.
    >
    > If they have a mobile phone try Txting him/her/them.
    >
    > Have they friends/associates/alternate email addresses you could try?
    >
    > Fax
    >
    > Snail mail
    >
    > I appreciate your problem as I have friends in London that got so
    > desperate when their daughter stuffed their email up that they, in
    > the end, did ring as the only way they could contact us (Cambridge
    > NZ). Was only a 5 minute call (password problem) so wasn't to
    > expensive even from their end.
    >
    > I guess it comes down to how long you want to wait for a response.


    Thanks. I've just sent another email using one of his earlier emails +
    the Reply button. I'll see if that bounces too. I am also awaiting the
    address of one of his nieces from my daughter.

    Cheers,

    Wyn
    Wyn, Oct 5, 2003
    #15
  16. Wyn

    Wyn Guest

    Eagle Eye wrote:
    > "Wyn" <> wrote in message
    > news:sZufb.6100$...
    >> PC wrote:
    >>> Hi Wyn
    >>>
    >>> Snip
    >>>
    >>>> The correct address is candm@ etc. Three attempts have resulted in
    >>>> the email being bounced "Unknown user" with the address being shown
    >>>> as canm@ etc.
    >>>
    >>> Snip
    >>>
    >>> Had one like that recently that turned out to be a combination of
    >>> "MailWasher" rules and it's bounce message that had an email
    >>> address entered incorrectly.
    >>>
    >>> The problem in this case was the friend's email address had got onto
    >>> his 'filtered' list and automatically generated a 'bounce' message.
    >>> In setting up his 'bounce' message however he had spelt the domain
    >>> name wrong eg (at)claer.net. instead of (at)clear.net.
    >>> In this case the misspelled domain name gave us a clue what was
    >>> happening
    >>>
    >>>
    >>> Check if the addressee is in fact getting the email but perhaps is
    >>> deleted/diverted by an Anti spam program like 'MailWasher'
    >>> If so check out the possibility of your email address being on his
    >>> filtered list and generating a 'bounce' message.

    >>
    >> Well that is a possibility, but how do I tell him to check that?? -
    >> other than an internationsl call. :)
    >>
    >> Cheers,
    >>
    >> Wyn
    >>
    >>

    >
    > Suppose you could use a webmail address (like Hotmail, Yahoo etc) and
    > send a message.


    That has to be a last resort :)

    Cheers,

    Wyn
    Wyn, Oct 5, 2003
    #16
  17. Wyn

    E. Guest

    Wyn wrote:
    > E. wrote:


    <snipped>
    Weird ... looks like a standard "user unknown", but does not explain why
    the letter is dropping from the address.

    What happens if you go in direct with netcat or telnet?
    E.
    E., Oct 6, 2003
    #17
  18. Wyn

    Wyn Guest

    E. wrote:
    > Wyn wrote:
    >> E. wrote:

    >
    > <snipped>
    > Weird ... looks like a standard "user unknown", but does not explain
    > why the letter is dropping from the address.


    Ah, it appears that unbeknown to me he has two email addresses.

    Wyn
    Wyn, Oct 6, 2003
    #18
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