DUN Errors

Discussion in 'NZ Computing' started by Chris Mayhew, Apr 7, 2005.

  1. Chris Mayhew

    Chris Mayhew Guest

    Hi

    Have been trying to fix up a friends PC that went through an electrical
    storm a couple of weeks ago. The PC works but unable to dial up. I put
    a known good PCI modem in and ended up with the same error code + the
    message "The computer you are dialling is not answering" I have also
    been getting error 630 "Computer not receiving response from modem" I
    know the phone cable is OK but I'm not getting any dial tone. I can
    hear the modem dialling out but no other noises, then it disconnects. I
    tried this on 2 dial up accounts. The log shows the following for 1
    dial up sequence:
    04-07-2005 22:39:44.66 - Cirrus CLM Data Fax Voice in use.
    04-07-2005 22:39:44.66 - Modem type: Cirrus CLM Data Fax Voice
    04-07-2005 22:39:44.66 - Modem inf path: mdmclm.inf
    04-07-2005 22:39:44.66 - Modem inf section: CLM95
    04-07-2005 22:39:45.48 - 115200,N,8,1
    04-07-2005 22:39:45.58 - 115200,N,8,1
    04-07-2005 22:39:45.58 - Initializing modem.
    04-07-2005 22:39:45.58 - Send: AT<cr>
    04-07-2005 22:39:47.58 - Recv: AT<cr>
    04-07-2005 22:39:47.58 - Recv: <cr><lf>OK<cr><lf>
    04-07-2005 22:39:47.58 - Interpreted response: Ok
    04-07-2005 22:39:47.58 - Send: AT&F E0 Q0 X4 S0=0 &D2 &C1 &S0 V1 W4<cr>
    04-07-2005 22:39:47.60 - Recv: AT&F E0 Q0 X4 S0=0 &D2 &C1 &S0 V1 W4<cr>
    04-07-2005 22:39:47.75 - Recv: <cr><lf>OK<cr><lf>
    04-07-2005 22:39:47.75 - Interpreted response: Ok
    04-07-2005 22:39:47.75 - Send: ATS7=30S30=0L3M3+ES=3,0,2;%C1+DS=3,0;<cr>
    04-07-2005 22:39:47.93 - Recv: <cr><lf>OK<cr><lf>
    04-07-2005 22:39:47.93 - Interpreted response: Ok
    04-07-2005 22:39:47.93 - Send: AT&K3X4<cr>
    04-07-2005 22:39:48.11 - Recv: <cr><lf>OK<cr><lf>
    04-07-2005 22:39:48.11 - Interpreted response: Ok
    04-07-2005 22:39:48.11 - Dialing.
    04-07-2005 22:39:48.11 - Send: ATDT#########<cr>
    04-07-2005 22:40:21.13 - Recv: <cr><lf>NO CARRIER<cr><lf>
    04-07-2005 22:40:21.13 - Interpreted response: No Carrier
    04-07-2005 22:40:32.22 - Hanging up the modem.
    04-07-2005 22:40:32.22 - Send: ATH<cr>
    04-07-2005 22:40:32.61 - Recv: <cr><lf>OK<cr><lf>
    04-07-2005 22:40:32.61 - Interpreted response: Ok
    04-07-2005 22:40:32.61 - 115200,N,8,1
    04-07-2005 22:40:32.64 - Session Statistics:
    04-07-2005 22:40:32.64 - Reads : 84 bytes
    04-07-2005 22:40:32.64 - Writes: 104 bytes
    04-07-2005 22:40:32.64 - Cirrus CLM Data Fax Voice closed.

    Can anyone giv me some pointers to solve this. Google doesn't give me
    any logical solutions for Error 630 (other than check the phone cord, etc.)

    TIA
    Chris
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    Chris Mayhew, Apr 7, 2005
    #1
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  2. Chris Mayhew

    Windows User Guest

    On Thu, 07 Apr 2005 22:53:46 +1200, Chris Mayhew <> wrote:

    >Hi
    >
    >Have been trying to fix up a friends PC that went through an electrical
    >storm a couple of weeks ago. The PC works but unable to dial up. I put
    >a known good PCI modem in and ended up with the same error code + the
    >message "The computer you are dialling is not answering" I have also
    >been getting error 630 "Computer not receiving response from modem" I
    >know the phone cable is OK but I'm not getting any dial tone. I can
    >hear the modem dialling out but no other noises, then it disconnects. I
    >tried this on 2 dial up accounts. The log shows the following for 1
    >dial up sequence:
    >04-07-2005 22:39:44.66 - Cirrus CLM Data Fax Voice in use.
    >04-07-2005 22:39:44.66 - Modem type: Cirrus CLM Data Fax Voice
    >04-07-2005 22:39:44.66 - Modem inf path: mdmclm.inf
    >04-07-2005 22:39:44.66 - Modem inf section: CLM95
    >04-07-2005 22:39:45.48 - 115200,N,8,1
    >04-07-2005 22:39:45.58 - 115200,N,8,1
    >04-07-2005 22:39:45.58 - Initializing modem.
    >04-07-2005 22:39:45.58 - Send: AT<cr>
    >04-07-2005 22:39:47.58 - Recv: AT<cr>
    >04-07-2005 22:39:47.58 - Recv: <cr><lf>OK<cr><lf>
    >04-07-2005 22:39:47.58 - Interpreted response: Ok
    >04-07-2005 22:39:47.58 - Send: AT&F E0 Q0 X4 S0=0 &D2 &C1 &S0 V1 W4<cr>
    >04-07-2005 22:39:47.60 - Recv: AT&F E0 Q0 X4 S0=0 &D2 &C1 &S0 V1 W4<cr>
    >04-07-2005 22:39:47.75 - Recv: <cr><lf>OK<cr><lf>
    >04-07-2005 22:39:47.75 - Interpreted response: Ok
    >04-07-2005 22:39:47.75 - Send: ATS7=30S30=0L3M3+ES=3,0,2;%C1+DS=3,0;<cr>
    >04-07-2005 22:39:47.93 - Recv: <cr><lf>OK<cr><lf>
    >04-07-2005 22:39:47.93 - Interpreted response: Ok
    >04-07-2005 22:39:47.93 - Send: AT&K3X4<cr>
    >04-07-2005 22:39:48.11 - Recv: <cr><lf>OK<cr><lf>
    >04-07-2005 22:39:48.11 - Interpreted response: Ok
    >04-07-2005 22:39:48.11 - Dialing.
    >04-07-2005 22:39:48.11 - Send: ATDT#########<cr>
    >04-07-2005 22:40:21.13 - Recv: <cr><lf>NO CARRIER<cr><lf>
    >04-07-2005 22:40:21.13 - Interpreted response: No Carrier
    >04-07-2005 22:40:32.22 - Hanging up the modem.
    >04-07-2005 22:40:32.22 - Send: ATH<cr>
    >04-07-2005 22:40:32.61 - Recv: <cr><lf>OK<cr><lf>
    >04-07-2005 22:40:32.61 - Interpreted response: Ok
    >04-07-2005 22:40:32.61 - 115200,N,8,1
    >04-07-2005 22:40:32.64 - Session Statistics:
    >04-07-2005 22:40:32.64 - Reads : 84 bytes
    >04-07-2005 22:40:32.64 - Writes: 104 bytes
    >04-07-2005 22:40:32.64 - Cirrus CLM Data Fax Voice closed.
    >
    >Can anyone giv me some pointers to solve this. Google doesn't give me
    >any logical solutions for Error 630 (other than check the phone cord, etc.)


    So it's sent the ATDT to the modem, one of the most basic commands
    that tells the modem to dial

    And the modem has come back "no carrier"

    If you can use the phone line normally IE to make a phone call then it
    has to be the PC and/or modem
     
    Windows User, Apr 7, 2005
    #2
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  3. Chris Mayhew

    Chris Mayhew Guest

    Windows User wrote:
    > On Thu, 07 Apr 2005 22:53:46 +1200, Chris Mayhew <> wrote:


    >>Can anyone giv me some pointers to solve this. Google doesn't give me
    >>any logical solutions for Error 630 (other than check the phone cord, etc.)

    >
    >
    > So it's sent the ATDT to the modem, one of the most basic commands
    > that tells the modem to dial
    >
    > And the modem has come back "no carrier"
    >
    > If you can use the phone line normally IE to make a phone call then it
    > has to be the PC and/or modem
    >

    Yeah, but which one ? the PC Hardware or OS ? The phone line / cable
    works normally and I've tried replacing the modem with a known good one
    but have the same problem so presumably it's not the modem but the PC.
    I guess the question is, is it some hardware in the PC or the OS (win98)
    ? I have deleted all the files installed with the modem and then
    reinstalled the modem but with out any result. So i'm trying to figure
    out if there is some hardware on the MB, like part of the PCI bus that
    is only used by a win modem that may have been fried or just the OS


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    Chris Mayhew, Apr 8, 2005
    #3
  4. Chris Mayhew

    Thor Guest

    Chris Mayhew wrote:

    > Windows User wrote:
    >> On Thu, 07 Apr 2005 22:53:46 +1200, Chris Mayhew <> wrote:

    >
    >>>Can anyone giv me some pointers to solve this. Google doesn't give me
    >>>any logical solutions for Error 630 (other than check the phone cord,
    >>>etc.)

    >>
    >>
    >> So it's sent the ATDT to the modem, one of the most basic commands
    >> that tells the modem to dial
    >>
    >> And the modem has come back "no carrier"
    >>
    >> If you can use the phone line normally IE to make a phone call then it
    >> has to be the PC and/or modem
    >>

    > Yeah, but which one ? the PC Hardware or OS ? The phone line / cable
    > works normally and I've tried replacing the modem with a known good one
    > but have the same problem so presumably it's not the modem but the PC.
    > I guess the question is, is it some hardware in the PC or the OS (win98)
    > ? I have deleted all the files installed with the modem and then
    > reinstalled the modem but with out any result. So i'm trying to figure
    > out if there is some hardware on the MB, like part of the PCI bus that
    > is only used by a win modem that may have been fried or just the OS
    >
    >


    Dumb question but have you tried another slot ?
    Have you tried dialling the isp with a phone on that jackpoint ?

    --
    *~~~~~~~~~~~~~~~~~Thor
     
    Thor, Apr 8, 2005
    #4
  5. Chris Mayhew

    Windows User Guest

    On Fri, 08 Apr 2005 18:12:18 +1200, Thor <>
    wrote:

    >Chris Mayhew wrote:
    >
    >> Windows User wrote:
    >>> On Thu, 07 Apr 2005 22:53:46 +1200, Chris Mayhew <> wrote:

    >>
    >>>>Can anyone giv me some pointers to solve this. Google doesn't give me
    >>>>any logical solutions for Error 630 (other than check the phone cord,
    >>>>etc.)
    >>>
    >>>
    >>> So it's sent the ATDT to the modem, one of the most basic commands
    >>> that tells the modem to dial
    >>>
    >>> And the modem has come back "no carrier"
    >>>
    >>> If you can use the phone line normally IE to make a phone call then it
    >>> has to be the PC and/or modem
    >>>

    >> Yeah, but which one ? the PC Hardware or OS ? The phone line / cable
    >> works normally and I've tried replacing the modem with a known good one
    >> but have the same problem so presumably it's not the modem but the PC.
    >> I guess the question is, is it some hardware in the PC or the OS (win98)
    >> ? I have deleted all the files installed with the modem and then
    >> reinstalled the modem but with out any result. So i'm trying to figure
    >> out if there is some hardware on the MB, like part of the PCI bus that
    >> is only used by a win modem that may have been fried or just the OS
    >>
    >>

    >
    >Dumb question but have you tried another slot ?
    >Have you tried dialling the isp with a phone on that jackpoint ?


    If the modem's speaker is turned on can you hear any sound like a dial
    tone?
     
    Windows User, Apr 8, 2005
    #5
  6. Chris Mayhew

    Chris Mayhew Guest

    Windows User wrote:
    > On Fri, 08 Apr 2005 18:12:18 +1200, Thor <>
    > wrote:
    >
    >
    >>Chris Mayhew wrote:
    >>
    >>
    >>>Windows User wrote:
    >>>
    >>>>On Thu, 07 Apr 2005 22:53:46 +1200, Chris Mayhew <> wrote:
    >>>
    >>>>>Can anyone giv me some pointers to solve this. Google doesn't give me
    >>>>>any logical solutions for Error 630 (other than check the phone cord,
    >>>>>etc.)
    >>>>
    >>>>
    >>>>So it's sent the ATDT to the modem, one of the most basic commands
    >>>>that tells the modem to dial
    >>>>
    >>>>And the modem has come back "no carrier"
    >>>>
    >>>>If you can use the phone line normally IE to make a phone call then it
    >>>>has to be the PC and/or modem
    >>>>
    >>>
    >>>Yeah, but which one ? the PC Hardware or OS ? The phone line / cable
    >>>works normally and I've tried replacing the modem with a known good one
    >>>but have the same problem so presumably it's not the modem but the PC.
    >>>I guess the question is, is it some hardware in the PC or the OS (win98)
    >>>? I have deleted all the files installed with the modem and then
    >>>reinstalled the modem but with out any result. So i'm trying to figure
    >>>out if there is some hardware on the MB, like part of the PCI bus that
    >>>is only used by a win modem that may have been fried or just the OS
    >>>
    >>>

    >>
    >>Dumb question but have you tried another slot ?
    >>Have you tried dialling the isp with a phone on that jackpoint ?

    >
    >
    > If the modem's speaker is turned on can you hear any sound like a dial
    > tone?
    >

    I have tried changing slots and tried both modems in both slots. The
    slot I changed to had a USB card in it which was working fine. I did
    turn up the modems volume to full and can hear it dial but no other
    sounds. Actually you don't here a dial tone either. I put some "," in
    front of the number but just got a blank period before dialling. The
    modem was set to wait for dial tone before dialling. I have used the
    same phone cable / jack in another computer which dial's OK on that
    computer so I have ruled out a faulty cable / jack. So, the PCI slot
    works for other hardware but not a modem so that's why I concluded that
    it might be either something to do with the PC hardware that is
    particular to win modems or an OS related issue. I have also tried un
    installing DUN and re installing it.


    --

    ----== Posted via Newsfeeds.Com - Unlimited-Uncensored-Secure Usenet News==----
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    ----= East and West-Coast Server Farms - Total Privacy via Encryption =----
     
    Chris Mayhew, Apr 10, 2005
    #6

  7. > I have tried changing slots and tried both modems in both slots. The
    > slot I changed to had a USB card in it which was working fine. I did
    > turn up the modems volume to full and can hear it dial but no other
    > sounds. Actually you don't here a dial tone either. I put some "," in
    > front of the number but just got a blank period before dialling. The
    > modem was set to wait for dial tone before dialling. I have used the
    > same phone cable / jack in another computer which dial's OK on that
    > computer so I have ruled out a faulty cable / jack. So, the PCI slot
    > works for other hardware but not a modem so that's why I concluded that
    > it might be either something to do with the PC hardware that is
    > particular to win modems or an OS related issue. I have also tried un
    > installing DUN and re installing it.


    for my $0.02
    if the modem is dialling out, it is detecting a dial tone.
    if you hear the screech as it tries to communicate with the RADIUS
    server, that means it connected.
    it _may_ not be hearing the response from RADIUS server
    if it gets to the authentication stage it _has_ heard the RADIUS servers
    requests for info/handshake
    if you get authenticated, then kicked, it is very likely a spyware issue
    HTH
    --

    Hardware, n.: The parts of a computer system that can be kicked
     
    Shane (aka froggy), Apr 10, 2005
    #7
  8. On Sun, 10 Apr 2005 11:24:58 +1200, "Shane (aka froggy)"
    <slacker@192.168.0.22> wrote:

    >
    >> I have tried changing slots and tried both modems in both slots. The
    >> slot I changed to had a USB card in it which was working fine. I did
    >> turn up the modems volume to full and can hear it dial but no other
    >> sounds. Actually you don't here a dial tone either. I put some "," in
    >> front of the number but just got a blank period before dialling. The
    >> modem was set to wait for dial tone before dialling. I have used the
    >> same phone cable / jack in another computer which dial's OK on that
    >> computer so I have ruled out a faulty cable / jack. So, the PCI slot
    >> works for other hardware but not a modem so that's why I concluded that
    >> it might be either something to do with the PC hardware that is
    >> particular to win modems or an OS related issue. I have also tried un
    >> installing DUN and re installing it.

    >
    >for my $0.02
    >if the modem is dialling out, it is detecting a dial tone.


    Modems can be configed to ignore dial tones

    Ordinarily with most modems that have speakers you will hear the dial
    tone as soon as it takes the line offhook to begin dialing
    I have a modem I use here which has no internal speaker
    It has a connection to the sound card in the Pc to make its sounds.

    This all sounds kind of messy to me since the modem looks like the
    faulty part but you have tried a different modem
     
    FreedomChooser, Apr 10, 2005
    #8
  9. On Sun, 10 Apr 2005 14:10:05 +1200, FreedomChooser wrote:

    > On Sun, 10 Apr 2005 11:24:58 +1200, "Shane (aka froggy)"
    > <slacker@192.168.0.22> wrote:
    >
    >>
    >>> I have tried changing slots and tried both modems in both slots. The
    >>> slot I changed to had a USB card in it which was working fine. I did
    >>> turn up the modems volume to full and can hear it dial but no other
    >>> sounds. Actually you don't here a dial tone either. I put some "," in
    >>> front of the number but just got a blank period before dialling. The
    >>> modem was set to wait for dial tone before dialling. I have used the
    >>> same phone cable / jack in another computer which dial's OK on that
    >>> computer so I have ruled out a faulty cable / jack. So, the PCI slot
    >>> works for other hardware but not a modem so that's why I concluded that
    >>> it might be either something to do with the PC hardware that is
    >>> particular to win modems or an OS related issue. I have also tried un
    >>> installing DUN and re installing it.

    >>
    >>for my $0.02
    >>if the modem is dialling out, it is detecting a dial tone.

    >
    > Modems can be configed to ignore dial tones
    >

    yes But I recall in an earlier post that this was set
    to listen for the dial tone

    --

    Hardware, n.: The parts of a computer system that can be kicked
     
    Shane (aka froggy), Apr 10, 2005
    #9
  10. Chris Mayhew

    Roger_Nickel Guest

    Shane (aka froggy) wrote:
    > On Sun, 10 Apr 2005 14:10:05 +1200, FreedomChooser wrote:
    >
    >
    >>On Sun, 10 Apr 2005 11:24:58 +1200, "Shane (aka froggy)"
    >><slacker@192.168.0.22> wrote:
    >>
    >>
    >>>>I have tried changing slots and tried both modems in both slots. The
    >>>>slot I changed to had a USB card in it which was working fine. I did
    >>>>turn up the modems volume to full and can hear it dial but no other
    >>>>sounds. Actually you don't here a dial tone either. I put some "," in
    >>>>front of the number but just got a blank period before dialling. The
    >>>>modem was set to wait for dial tone before dialling. I have used the
    >>>>same phone cable / jack in another computer which dial's OK on that
    >>>>computer so I have ruled out a faulty cable / jack. So, the PCI slot
    >>>>works for other hardware but not a modem so that's why I concluded that
    >>>>it might be either something to do with the PC hardware that is
    >>>>particular to win modems or an OS related issue. I have also tried un
    >>>>installing DUN and re installing it.
    >>>
    >>>for my $0.02
    >>>if the modem is dialling out, it is detecting a dial tone.

    >>
    >>Modems can be configed to ignore dial tones
    >>

    >
    > yes But I recall in an earlier post that this was set
    > to listen for the dial tone
    >

    It sounds really stupid...but are you dialing the right number. Maybe you could
    try it from the Windows terminal using factory defaults (ATZ followed by
    ATDT<radius no.>) and see if the radius server answers. You should get a series
    of data packets as the remote server tries to open a PPP connection. You seem to
    be using more than the usual number of modem initialisation commands.
     
    Roger_Nickel, Apr 10, 2005
    #10
  11. Chris Mayhew

    Roger_Nickel Guest

    Roger_Nickel wrote:
    > Shane (aka froggy) wrote:
    >
    >> On Sun, 10 Apr 2005 14:10:05 +1200, FreedomChooser wrote:
    >>
    >>
    >>> On Sun, 10 Apr 2005 11:24:58 +1200, "Shane (aka froggy)"
    >>> <slacker@192.168.0.22> wrote:
    >>>
    >>>
    >>>>> I have tried changing slots and tried both modems in both slots.
    >>>>> The slot I changed to had a USB card in it which was working fine.
    >>>>> I did turn up the modems volume to full and can hear it dial but no
    >>>>> other sounds. Actually you don't here a dial tone either. I put
    >>>>> some "," in front of the number but just got a blank period before
    >>>>> dialling. The modem was set to wait for dial tone before
    >>>>> dialling. I have used the same phone cable / jack in another
    >>>>> computer which dial's OK on that computer so I have ruled out a
    >>>>> faulty cable / jack. So, the PCI slot works for other hardware but
    >>>>> not a modem so that's why I concluded that it might be either
    >>>>> something to do with the PC hardware that is particular to win
    >>>>> modems or an OS related issue. I have also tried un installing DUN
    >>>>> and re installing it.
    >>>>
    >>>>
    >>>> for my $0.02
    >>>> if the modem is dialling out, it is detecting a dial tone.
    >>>
    >>>
    >>> Modems can be configed to ignore dial tones
    >>>

    >>
    >> yes But I recall in an earlier post that this was set to listen for
    >> the dial tone
    >>

    > It sounds really stupid...but are you dialing the right number. Maybe
    > you could try it from the Windows terminal using factory defaults (ATZ
    > followed by ATDT<radius no.>) and see if the radius server answers. You
    > should get a series of data packets as the remote server tries to open a
    > PPP connection. You seem to be using more than the usual number of modem
    > initialisation commands.

    Another thing that occurs to me is that it could be a software problem and that
    you have been mislead by a coincidental storm. Maybe try reinstalling DUN and
    the modem drivers.
     
    Roger_Nickel, Apr 10, 2005
    #11
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