Dialup problems with laptop after networking installed

Discussion in 'Computer Support' started by Suzanne Lanoue, Jul 25, 2004.

  1. Hi, all! I'm new here...hope this is the right place to come for
    computer help?

    Anyway...I have a complicated problem, maybe someone can help...

    I have this laptop with Windows 2000. It is about 4 years old and
    works fine. A few months back I paid this local computer company to
    network my two pc's and my laptop and make the laptop so I can use it
    for DSL wirelessly. Before that I had only been able to use it with
    dialup. It has an internal 56K modem. After the guy from the company
    (I'll call him C.) set up the network and everything, all working
    fine, but now I can't get the dialup to work any more on the laptop. I
    need this because when I travel, I am usually plugging into a regular
    phone line and have to use dialup. I have had a few different people
    look at it (another company, and C.'s co-worker, and a friend of mine
    who tried to help over the phone) but no one can figure out what the
    problem is. The network software was uninstalled and reinstalled. In
    fact I was on the phone to two different ISP's that I have dialup with
    (AOL and one called access-4-free) the first time I encountered the
    problem. They had me fool with some things to try to fix it and it
    ended up messing up the network/dsl completely, so I am afraid now to
    mess with any settings again.

    At first I thought it might just be AOL but I have the problem with
    access-4-free as well (which uses regular dialup networking, not
    special software), and also C.'s co-worker that looked at it tried his
    local dialup with the same result.

    When I dial in with the regular dialup it dials in, everything seems
    to work, gets to verifying username and password, hangs a long time
    and then I get

    ERROR 619 (something about the port)

    or I get

    ERROR 1717: The interface is unknown.


    With AOL, it is slightly different. It dials in and seems to load but
    there is a box up in the corner that says there was a problem with the
    connection and I have to restart the computer. However, I am able to
    read and reply to AOL email but NOTHING else. Not even help will load,
    and I can't use the AOL connection to make external IE or email work.
    And of course restarting does not help. Reinstalling the software did
    not help, either. I use AOL 8.0 because there is not enough memory to
    use 9.0

    It is not the modem, it seems to work fine and has the most recent
    drivers. I think when C. put in the network he did something to it
    that messed up the dialup, but he doesn't know what and no one else
    can figure it out, either.

    I had hoped to use it when I go out of town next week but....now I
    don't know if I will be able to solve the problems in time.

    Any thoughts? Thanks!
     
    Suzanne Lanoue, Jul 25, 2004
    #1
    1. Advertising

  2. Suzanne Lanoue wrote:

    > Hi, all! I'm new here...hope this is the right place to come for
    > computer help?
    >
    > Anyway...I have a complicated problem, maybe someone can help...
    >
    > I have this laptop with Windows 2000. It is about 4 years old and
    > works fine. A few months back I paid this local computer company to
    > network my two pc's and my laptop and make the laptop so I can use it
    > for DSL wirelessly. Before that I had only been able to use it with
    > dialup. It has an internal 56K modem. After the guy from the company
    > (I'll call him C.) set up the network and everything, all working
    > fine, but now I can't get the dialup to work any more on the laptop. I
    > need this because when I travel, I am usually plugging into a regular
    > phone line and have to use dialup. I have had a few different people
    > look at it (another company, and C.'s co-worker, and a friend of mine
    > who tried to help over the phone) but no one can figure out what the
    > problem is. The network software was uninstalled and reinstalled. In
    > fact I was on the phone to two different ISP's that I have dialup with
    > (AOL and one called access-4-free) the first time I encountered the
    > problem. They had me fool with some things to try to fix it and it
    > ended up messing up the network/dsl completely, so I am afraid now to
    > mess with any settings again.
    >
    > At first I thought it might just be AOL but I have the problem with
    > access-4-free as well (which uses regular dialup networking, not
    > special software), and also C.'s co-worker that looked at it tried his
    > local dialup with the same result.
    >
    > When I dial in with the regular dialup it dials in, everything seems
    > to work, gets to verifying username and password, hangs a long time
    > and then I get
    >
    > ERROR 619 (something about the port)
    >
    > or I get
    >
    > ERROR 1717: The interface is unknown.
    >
    >
    > With AOL, it is slightly different. It dials in and seems to load but
    > there is a box up in the corner that says there was a problem with the
    > connection and I have to restart the computer. However, I am able to
    > read and reply to AOL email but NOTHING else. Not even help will load,
    > and I can't use the AOL connection to make external IE or email work.
    > And of course restarting does not help. Reinstalling the software did
    > not help, either. I use AOL 8.0 because there is not enough memory to
    > use 9.0
    >
    > It is not the modem, it seems to work fine and has the most recent
    > drivers. I think when C. put in the network he did something to it
    > that messed up the dialup, but he doesn't know what and no one else
    > can figure it out, either.
    >
    > I had hoped to use it when I go out of town next week but....now I
    > don't know if I will be able to solve the problems in time.
    >
    > Any thoughts? Thanks!


    Have you done a complete job of checking for adware/spyware/viruses?
    They can and do cause computers to not get onto the net.
     
    =?ISO-8859-1?Q?R=F4g=EAr?=, Jul 25, 2004
    #2
    1. Advertising

  3. Suzanne Lanoue

    Jerry G. Guest

    Have your machine checked for any Adware, Spyware, or Trojan type softwares
    that may be causing things to go wrong. Usually when a machine gets one of
    these, they get many, and they really cause a lot of problems. They start to
    conflict with each other, and use a lot of resources. There is no way for
    the average user to detect these on their own.

    You should take the machine to someone who really knows what they are doing
    to set it up. They will require access to your system, and to your provider
    on the machine in order to do the full cleanup and set-up.

    A good IT specialist will cost you a few dollars for his or her time, but if
    they are competent and the machine's hardware has no faults, they can get
    things going for you. This is not something that can be fixed over an email.

    I support many large systems that are using combinations of dialups,
    networking, faxing, and other network communications all at the same time.
    Many of these are using combinations of multiple network cards, hubs, and
    routers. At the same time they are using serial devices, firewire devices,
    and USB devices. There should be no reason to not make your machine work
    properly, if everything is matched and not defective.

    The support specialist will have to install some cleanup utilities to make
    sure the machine is clean from anything it should not have. Then they will
    have to go through all the network parameters to make sure that all are
    properly set-up for your dialup modem, and network. Your set-up cannot be
    too complicated, going by your description.

    When he is finished, make sure you have an up to date virus scanner that can
    be kept up to date. This must be installed on every machine in your network.
    Also, the IT person will have to do the cleanup on all your machines in the
    network. If one of them has something, it can spread to everything that is
    connected!

    Some good softwares for Adware, and Spyware cleanups are, Ad-Aware, Spybot,
    and CWshredder. There are also some others that are very good. These are the
    ones that we use. Free versions for home use are available from places like
    downloads.com .

    The bottom line is that you need someone that knows exactly what they are
    doing.

    --

    Jerry G.
    ==========================


    "Suzanne Lanoue" <> wrote in message
    news:...
    Hi, all! I'm new here...hope this is the right place to come for
    computer help?

    Anyway...I have a complicated problem, maybe someone can help...

    I have this laptop with Windows 2000. It is about 4 years old and
    works fine. A few months back I paid this local computer company to
    network my two pc's and my laptop and make the laptop so I can use it
    for DSL wirelessly. Before that I had only been able to use it with
    dialup. It has an internal 56K modem. After the guy from the company
    (I'll call him C.) set up the network and everything, all working
    fine, but now I can't get the dialup to work any more on the laptop. I
    need this because when I travel, I am usually plugging into a regular
    phone line and have to use dialup. I have had a few different people
    look at it (another company, and C.'s co-worker, and a friend of mine
    who tried to help over the phone) but no one can figure out what the
    problem is. The network software was uninstalled and reinstalled. In
    fact I was on the phone to two different ISP's that I have dialup with
    (AOL and one called access-4-free) the first time I encountered the
    problem. They had me fool with some things to try to fix it and it
    ended up messing up the network/dsl completely, so I am afraid now to
    mess with any settings again.

    At first I thought it might just be AOL but I have the problem with
    access-4-free as well (which uses regular dialup networking, not
    special software), and also C.'s co-worker that looked at it tried his
    local dialup with the same result.

    When I dial in with the regular dialup it dials in, everything seems
    to work, gets to verifying username and password, hangs a long time
    and then I get

    ERROR 619 (something about the port)

    or I get

    ERROR 1717: The interface is unknown.


    With AOL, it is slightly different. It dials in and seems to load but
    there is a box up in the corner that says there was a problem with the
    connection and I have to restart the computer. However, I am able to
    read and reply to AOL email but NOTHING else. Not even help will load,
    and I can't use the AOL connection to make external IE or email work.
    And of course restarting does not help. Reinstalling the software did
    not help, either. I use AOL 8.0 because there is not enough memory to
    use 9.0

    It is not the modem, it seems to work fine and has the most recent
    drivers. I think when C. put in the network he did something to it
    that messed up the dialup, but he doesn't know what and no one else
    can figure it out, either.

    I had hoped to use it when I go out of town next week but....now I
    don't know if I will be able to solve the problems in time.

    Any thoughts? Thanks!
     
    Jerry G., Jul 25, 2004
    #3
  4. Jerry G. wrote:
    > There is no way for
    > the average user to detect these on their own.
    >
    > You should take the machine to someone who really knows what they are doing
    > to set it up.


    > This is not something that can be fixed over an email.
    >
    > I support many large systems that are using combinations of dialups,
    > networking, faxing, and other network communications all at the same time.
    >
    > The bottom line is that you need someone that knows exactly what they are
    > doing.


    Rather full of yourself, eh Jerry?

    Running Spybot, Adaware and CWShredder isn't so complicated that it
    takes an "expert" who knows exactly what they're doing.
     
    =?ISO-8859-1?Q?R=F4g=EAr?=, Jul 25, 2004
    #4
    1. Advertising

Want to reply to this thread or ask your own question?

It takes just 2 minutes to sign up (and it's free!). Just click the sign up button to choose a username and then you can ask your own questions on the forum.
Similar Threads
  1. =?Utf-8?B?QUJTUE9QVVA=?=

    PROBLEMS WITH NETWORKING - NEW TO NETWORKING

    =?Utf-8?B?QUJTUE9QVVA=?=, Mar 22, 2005, in forum: Wireless Networking
    Replies:
    2
    Views:
    644
    =?Utf-8?B?QUJTUE9QVVA=?=
    Mar 23, 2005
  2. Martin
    Replies:
    1
    Views:
    17,437
    Martin
    Jul 30, 2005
  3. =?Utf-8?B?VGlnYQ==?=

    Aircard and VPN dialup networking

    =?Utf-8?B?VGlnYQ==?=, Mar 23, 2006, in forum: Wireless Networking
    Replies:
    1
    Views:
    825
    harrisonerik
    Nov 10, 2006
  4. onclejon
    Replies:
    2
    Views:
    429
    onclejon
    Sep 12, 2006
  5. kapute
    Replies:
    3
    Views:
    427
Loading...

Share This Page