Dell support for sata controller

Discussion in 'Computer Support' started by Edward M, Mar 6, 2006.

  1. Edward M

    Edward M Guest

    8:55:22 AMSystemWelcome Ed...
    8:55:22 AMSystemConnecting to server. Please wait...
    8:55:22 AMSystemThank you for using Dell Chat, a representative will
    be with you soon.
    8:55:22 AMSystemInitial Question/Comment: I am trying to boot to scsi
    device cannot find that option in Bios menu
    8:55:26 AMSystemYou are now being connected to an agent. Thank you for
    using Dell Chat
    8:55:26 AMSystemConnected with Sandeep_01108539
    8:55:31 AMSandeep_01108539Thank you for contacting Dell Hardware
    Warranty Chat Support. My name is Sandeep_01108539. While I review
    your question, may I know the complete name and telephone number with
    area code, as per our records?
    8:55:53 AMYou
    8:57:01 AMSandeep_01108539Hi, Edward.
    8:57:17 AMSandeep_01108539Thank you for the information.
    8:57:33 AMSandeep_01108539While I review your records, let me inform
    you that you might get an invitation to participate in a survey at the
    end of this session. You would be asked to rate our interaction on a
    scale of 1 to 9 with 9 being the best. In order to participate in the
    survey, you must close the chat by hitting the "EXIT” button. Your
    feedback would be greatly appreciated.
    8:57:41 AMSandeep_01108539Please elaborate on the issue.
    8:58:32 AMYouAm replacing the hard drive, I installed a new SATA drive
    with controller, It will not give the option to boot in the bios
    8:58:58 AMSandeep_01108539Okay.
    8:59:45 AMSandeep_01108539May I know what all option you see in boot
    sequence?
    8:59:56 AMSandeep_01108539Please do not worry I am here to assist you.
    9:00:01 AMYoucdrom and hard disk
    9:00:38 AMSandeep_01108539May I know are you trying to connect a
    second hard drive to this computer?
    9:01:20 AMYouno
    9:01:27 AMYouprimary boot drive
    9:02:10 AMSandeep_01108539Okay.
    9:02:38 AMYouI cloned the original drive
    9:03:28 AMSandeep_01108539Edward, as I understand you are trying to
    connect a SATA hard drive.
    9:03:55 AMYouyes
    9:04:16 AMSandeep_01108539I am sorry we do not have SATA connectors on
    the motherboard.
    9:04:40 AMSandeep_01108539These SATA connectors are required to
    connect SATA hard drives.
    9:05:07 AMYouthats why i installed a pci controller
    9:06:44 AMSandeep_01108539Okay.
    9:07:38 AMSandeep_01108539Are talking about the Raid controller card?
    9:08:04 AMSandeep_01108539Sorry for typo are we talking about raid
    controller card?
    9:08:26 AMYou
    SYBA SY-VIA-150 PCI SATA /IDE Combo Controller Card, Non Raid

    9:08:39 AMSandeep_01108539Okay.
    9:08:48 AMSandeep_01108539Have you bought it from Dell?
    9:09:07 AMYouno
    9:09:15 AMSandeep_01108539Okay.
    9:10:14 AMSandeep_01108539Do you have SATA connector on this card?
    9:10:28 AMSandeep_01108539To connect the SATA drive.
    9:10:44 AMYouyes
    9:11:17 AMSandeep_01108539We can attach the hard drive, using this.
    9:11:37 AMSandeep_01108539However, we need a SATA compatible power
    supply.
    9:12:13 AMYouIs the power supply not sata compatible ?
    9:12:19 AMYouit works fine as a slave
    9:13:00 AMSandeep_01108539Yes, the power supply is not SATA compatible
    and you need to buy a new one to avoid any further issues.
    9:13:24 AMYouso how can it work as a slave drive ?
    9:13:59 AMSandeep_01108539Well I am saying this to avoid further
    issues.
    9:15:48 AMYouso it doesnt give the menu option in bios because the
    power supply is not compatible ?
    9:17:12 AMSandeep_01108539The hard drive that you added later is
    connected to a power supply via a power connector.Is that correct?
    9:17:26 AMYouno
    9:17:47 AMYouhard drive connects to pc's power supply
    9:18:03 AMYouthe ser cable connects to pci controller
    9:18:10 AMSandeep_01108539All right.
    9:18:55 AMYouso are there power supply issues ?
    9:19:13 AMSandeep_01108539Do you see the new hard drive in System Set
    up under the Drives option.
    9:19:56 AMYounot when it is the single drive no
    9:20:40 AMSandeep_01108539Ed do you want to have the Sata drive as the
    primary Bootable drive.
    9:20:52 AMYouyes
    9:20:55 AMSandeep_01108539With Windows Xp installed in it.
    9:20:58 AMYouonly drive
    9:21:04 AMYouyes
    9:22:23 AMSandeep_01108539Okay Ed If you look at the motherboard you
    will see that where the IDE hard drive was connected is actually the
    Primary IDE controller.
    9:22:41 AMYouyes
    9:24:56 AMSandeep_01108539The bios of the system is configured in a
    way wherein it will take the boot device from the Primary IDE
    controller or the secondary IDE controller(which is the CDrom
    drives)Floppy drives only.
    9:26:07 AMYou oh it took a long time to get to this
    Edward M, Mar 6, 2006
    #1
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  2. Edward M

    Bishoop Guest

    "Edward M" <> wrote in message
    news:...
    > 8:55:22 AMSystemWelcome Ed...
    > 8:55:22 AMSystemConnecting to server. Please wait...
    > 8:55:22 AMSystemThank you for using Dell Chat, a representative will
    > be with you soon.
    > 8:55:22 AMSystemInitial Question/Comment: I am trying to boot to scsi
    > device cannot find that option in Bios menu
    > 8:55:26 AMSystemYou are now being connected to an agent. Thank you for
    > using Dell Chat
    > 8:55:26 AMSystemConnected with Sandeep_01108539
    > 8:55:31 AMSandeep_01108539Thank you for contacting Dell Hardware
    > Warranty Chat Support. My name is Sandeep_01108539. While I review
    > your question, may I know the complete name and telephone number with
    > area code, as per our records?
    > 8:55:53 AMYou
    > 8:57:01 AMSandeep_01108539Hi, Edward.
    > 8:57:17 AMSandeep_01108539Thank you for the information.
    > 8:57:33 AMSandeep_01108539While I review your records, let me inform
    > you that you might get an invitation to participate in a survey at the
    > end of this session. You would be asked to rate our interaction on a
    > scale of 1 to 9 with 9 being the best. In order to participate in the
    > survey, you must close the chat by hitting the "EXIT" button. Your
    > feedback would be greatly appreciated.
    > 8:57:41 AMSandeep_01108539Please elaborate on the issue.
    > 8:58:32 AMYouAm replacing the hard drive, I installed a new SATA drive
    > with controller, It will not give the option to boot in the bios
    > 8:58:58 AMSandeep_01108539Okay.
    > 8:59:45 AMSandeep_01108539May I know what all option you see in boot
    > sequence?
    > 8:59:56 AMSandeep_01108539Please do not worry I am here to assist you.
    > 9:00:01 AMYoucdrom and hard disk
    > 9:00:38 AMSandeep_01108539May I know are you trying to connect a
    > second hard drive to this computer?
    > 9:01:20 AMYouno
    > 9:01:27 AMYouprimary boot drive
    > 9:02:10 AMSandeep_01108539Okay.
    > 9:02:38 AMYouI cloned the original drive
    > 9:03:28 AMSandeep_01108539Edward, as I understand you are trying to
    > connect a SATA hard drive.
    > 9:03:55 AMYouyes
    > 9:04:16 AMSandeep_01108539I am sorry we do not have SATA connectors on
    > the motherboard.
    > 9:04:40 AMSandeep_01108539These SATA connectors are required to
    > connect SATA hard drives.
    > 9:05:07 AMYouthats why i installed a pci controller
    > 9:06:44 AMSandeep_01108539Okay.
    > 9:07:38 AMSandeep_01108539Are talking about the Raid controller card?
    > 9:08:04 AMSandeep_01108539Sorry for typo are we talking about raid
    > controller card?
    > 9:08:26 AMYou
    > SYBA SY-VIA-150 PCI SATA /IDE Combo Controller Card, Non Raid
    >
    > 9:08:39 AMSandeep_01108539Okay.
    > 9:08:48 AMSandeep_01108539Have you bought it from Dell?
    > 9:09:07 AMYouno
    > 9:09:15 AMSandeep_01108539Okay.
    > 9:10:14 AMSandeep_01108539Do you have SATA connector on this card?
    > 9:10:28 AMSandeep_01108539To connect the SATA drive.
    > 9:10:44 AMYouyes
    > 9:11:17 AMSandeep_01108539We can attach the hard drive, using this.
    > 9:11:37 AMSandeep_01108539However, we need a SATA compatible power
    > supply.
    > 9:12:13 AMYouIs the power supply not sata compatible ?
    > 9:12:19 AMYouit works fine as a slave
    > 9:13:00 AMSandeep_01108539Yes, the power supply is not SATA compatible
    > and you need to buy a new one to avoid any further issues.
    > 9:13:24 AMYouso how can it work as a slave drive ?
    > 9:13:59 AMSandeep_01108539Well I am saying this to avoid further
    > issues.
    > 9:15:48 AMYouso it doesnt give the menu option in bios because the
    > power supply is not compatible ?
    > 9:17:12 AMSandeep_01108539The hard drive that you added later is
    > connected to a power supply via a power connector.Is that correct?
    > 9:17:26 AMYouno
    > 9:17:47 AMYouhard drive connects to pc's power supply
    > 9:18:03 AMYouthe ser cable connects to pci controller
    > 9:18:10 AMSandeep_01108539All right.
    > 9:18:55 AMYouso are there power supply issues ?
    > 9:19:13 AMSandeep_01108539Do you see the new hard drive in System Set
    > up under the Drives option.
    > 9:19:56 AMYounot when it is the single drive no
    > 9:20:40 AMSandeep_01108539Ed do you want to have the Sata drive as the
    > primary Bootable drive.
    > 9:20:52 AMYouyes
    > 9:20:55 AMSandeep_01108539With Windows Xp installed in it.
    > 9:20:58 AMYouonly drive
    > 9:21:04 AMYouyes
    > 9:22:23 AMSandeep_01108539Okay Ed If you look at the motherboard you
    > will see that where the IDE hard drive was connected is actually the
    > Primary IDE controller.
    > 9:22:41 AMYouyes
    > 9:24:56 AMSandeep_01108539The bios of the system is configured in a
    > way wherein it will take the boot device from the Primary IDE
    > controller or the secondary IDE controller(which is the CDrom
    > drives)Floppy drives only.
    > 9:26:07 AMYou oh it took a long time to get to this


    Technical "support"....a thing of the past.
    Bishoop, Mar 6, 2006
    #2
    1. Advertising

  3. Edward M

    Toolman Tim Guest

    In news:,
    Edward M spewed forth:
    > 8:55:22 AMSystemWelcome Ed...
    > 8:55:22 AMSystemConnecting to server. Please wait...
    > 8:55:22 AMSystemThank you for using Dell Chat, a representative will
    > be with you soon.


    You called DELL about a problem with hardware YOU added? Boy, is that the
    definition of dumb or what?

    --
    The sooner you fall behind, the more time you'll have to catch up.
    Toolman Tim, Mar 7, 2006
    #3
  4. Edward M

    bmast17 Guest

    > In news:,
    > Edward M spewed forth:
    >> 8:55:22 AMSystemWelcome Ed...
    >> 8:55:22 AMSystemConnecting to server. Please wait...
    >> 8:55:22 AMSystemThank you for using Dell Chat, a representative will
    >> be with you soon.

    >
    > You called DELL about a problem with hardware YOU added? Boy, is that
    > the definition of dumb or what?
    >


    well at least it was a computer part ... my housemate called Dell when a
    pizza she ordered online had the wrong toppings ..........
    bmast17, Mar 12, 2006
    #4
  5. Edward M

    Toolman Tim Guest

    In news:Xns9784131B5E711zxymail@216.196.97.136,
    bmast17 spewed forth:
    >> In news:,
    >> Edward M spewed forth:
    >>> 8:55:22 AMSystemWelcome Ed...
    >>> 8:55:22 AMSystemConnecting to server. Please wait...
    >>> 8:55:22 AMSystemThank you for using Dell Chat, a representative will
    >>> be with you soon.

    >>
    >> You called DELL about a problem with hardware YOU added? Boy, is that
    >> the definition of dumb or what?
    >>

    >
    > well at least it was a computer part ... my housemate called Dell
    > when a pizza she ordered online had the wrong toppings ..........


    lol! Nearest phone number...

    --
    The sooner you fall behind, the more time you'll have to catch up.
    Toolman Tim, Mar 12, 2006
    #5
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