CyberPower UPS Question

Discussion in 'Computer Information' started by Chet, Feb 14, 2004.

  1. Chet

    Chet Guest

    A couple of days ago I replaced an old UPS with a CyberPower CPS425SL. I
    connected the serial cable and installed the software. Everything is great,
    I disconnect incoming power and reconnect it after a few seconds and the
    computer never misses a beat.

    However, if I let it time out to where it shuts down the computer (I set it
    to 90 sec), the computer shutdown nearly finishes but the UPS shuts off
    before the computer completely finishes the shutdown. I can't find any
    additional options or timers in the software setup, any suggestions?
    Chet, Feb 14, 2004
    #1
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  2. Chet

    Wizard Guest

    A larger rated unit, your's is too small.

    Chet wrote:
    >
    > A couple of days ago I replaced an old UPS with a CyberPower CPS425SL. I
    > connected the serial cable and installed the software. Everything is great,
    > I disconnect incoming power and reconnect it after a few seconds and the
    > computer never misses a beat.
    >
    > However, if I let it time out to where it shuts down the computer (I set it
    > to 90 sec), the computer shutdown nearly finishes but the UPS shuts off
    > before the computer completely finishes the shutdown. I can't find any
    > additional options or timers in the software setup, any suggestions?
    Wizard, Feb 15, 2004
    #2
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  3. Chet

    Chet Guest

    Please explain. Since you know nothing about my computer, how could you
    make such a judgement? According to the specs on the unit, I should be able
    to run my computer for at lease five minutes on the UPS. As far as I can
    determine, the problem is NOT that the battery is dying, it is shutting off
    per some timer.

    By the way, I get the same symptom if I use the scheduled shutdown function.
    "Wizard" <> wrote in message
    news:...
    > A larger rated unit, your's is too small.
    >
    > Chet wrote:
    > >
    > > A couple of days ago I replaced an old UPS with a CyberPower CPS425SL.

    I
    > > connected the serial cable and installed the software. Everything is

    great,
    > > I disconnect incoming power and reconnect it after a few seconds and the
    > > computer never misses a beat.
    > >
    > > However, if I let it time out to where it shuts down the computer (I set

    it
    > > to 90 sec), the computer shutdown nearly finishes but the UPS shuts off
    > > before the computer completely finishes the shutdown. I can't find any
    > > additional options or timers in the software setup, any suggestions?
    Chet, Feb 15, 2004
    #3
  4. Chet

    Thor Guest

    In my experience, UPS units don't typically just "shut down" by themselves
    unless there is either a low battery, or an overload condition. When you set
    up the software to tell windows to shut down when the unit goes to battery
    power, the unit merely signals it's software, which initiates the windows
    shutdown process. AFAIK, the UPS should not cut power to the PC at all, even
    after windows has shut down properly. Either the unit you have is
    inadequate, or there is likely something wrong with it. I would exchange it
    for a new one.


    ...
    "Chet" <> wrote in message
    news:w5QXb.188830$U%5.940634@attbi_s03...
    > Please explain. Since you know nothing about my computer, how could you
    > make such a judgement? According to the specs on the unit, I should be

    able
    > to run my computer for at lease five minutes on the UPS. As far as I can
    > determine, the problem is NOT that the battery is dying, it is shutting

    off
    > per some timer.
    >
    > By the way, I get the same symptom if I use the scheduled shutdown

    function.
    > "Wizard" <> wrote in message
    > news:...
    > > A larger rated unit, your's is too small.
    > >
    > > Chet wrote:
    > > >
    > > > A couple of days ago I replaced an old UPS with a CyberPower CPS425SL.

    > I
    > > > connected the serial cable and installed the software. Everything is

    > great,
    > > > I disconnect incoming power and reconnect it after a few seconds and

    the
    > > > computer never misses a beat.
    > > >
    > > > However, if I let it time out to where it shuts down the computer (I

    set
    > it
    > > > to 90 sec), the computer shutdown nearly finishes but the UPS shuts

    off
    > > > before the computer completely finishes the shutdown. I can't find

    any
    > > > additional options or timers in the software setup, any suggestions?

    >
    >
    Thor, Feb 15, 2004
    #4
  5. Chet

    Chet Guest

    In the future, if you aren't familiar with the device in question, I suggest
    you simply let it go and maybe somebody else will have an answer.

    Quoting in part from the user manual for the device: "...The computer and
    UPS are automatically shutdown to conserve battery power..."
    "Thor" <> wrote in message
    news:...
    > In my experience, UPS units don't typically just "shut down" by themselves
    > unless there is either a low battery, or an overload condition. When you

    set
    > up the software to tell windows to shut down when the unit goes to battery
    > power, the unit merely signals it's software, which initiates the windows
    > shutdown process. AFAIK, the UPS should not cut power to the PC at all,

    even
    > after windows has shut down properly. Either the unit you have is
    > inadequate, or there is likely something wrong with it. I would exchange

    it
    > for a new one.
    >
    >
    > ..
    > "Chet" <> wrote in message
    > news:w5QXb.188830$U%5.940634@attbi_s03...
    > > Please explain. Since you know nothing about my computer, how could you
    > > make such a judgement? According to the specs on the unit, I should be

    > able
    > > to run my computer for at lease five minutes on the UPS. As far as I

    can
    > > determine, the problem is NOT that the battery is dying, it is shutting

    > off
    > > per some timer.
    > >
    > > By the way, I get the same symptom if I use the scheduled shutdown

    > function.
    > > "Wizard" <> wrote in message
    > > news:...
    > > > A larger rated unit, your's is too small.
    > > >
    > > > Chet wrote:
    > > > >
    > > > > A couple of days ago I replaced an old UPS with a CyberPower

    CPS425SL.
    > > I
    > > > > connected the serial cable and installed the software. Everything

    is
    > > great,
    > > > > I disconnect incoming power and reconnect it after a few seconds and

    > the
    > > > > computer never misses a beat.
    > > > >
    > > > > However, if I let it time out to where it shuts down the computer (I

    > set
    > > it
    > > > > to 90 sec), the computer shutdown nearly finishes but the UPS shuts

    > off
    > > > > before the computer completely finishes the shutdown. I can't find

    > any
    > > > > additional options or timers in the software setup, any suggestions?

    > >
    > >

    >
    >
    Chet, Feb 16, 2004
    #5
  6. Chet

    Thor Guest

    The fact that I replied, doesn't prevent someone else from suggesting
    another possible solution. You asked for "any suggestions". I offered an
    honest and polite reply based on my own experience with UPS units in
    general. If you were seeking a specialist for your particular model, then
    perhaps you should have called Cyberpower. You posed a question in an open
    forum, where you can expect a wide variety of possible ideas and
    suggestions.



    ...
    "Chet" <> wrote in message
    news:rCUXb.317413$I06.3200265@attbi_s01...
    > In the future, if you aren't familiar with the device in question, I

    suggest
    > you simply let it go and maybe somebody else will have an answer.
    >
    > Quoting in part from the user manual for the device: "...The computer and
    > UPS are automatically shutdown to conserve battery power..."
    > "Thor" <> wrote in message
    > news:...
    > > In my experience, UPS units don't typically just "shut down" by

    themselves
    > > unless there is either a low battery, or an overload condition. When you

    > set
    > > up the software to tell windows to shut down when the unit goes to

    battery
    > > power, the unit merely signals it's software, which initiates the

    windows
    > > shutdown process. AFAIK, the UPS should not cut power to the PC at all,

    > even
    > > after windows has shut down properly. Either the unit you have is
    > > inadequate, or there is likely something wrong with it. I would exchange

    > it
    > > for a new one.
    > >
    > >
    > > ..
    > > "Chet" <> wrote in message
    > > news:w5QXb.188830$U%5.940634@attbi_s03...
    > > > Please explain. Since you know nothing about my computer, how could

    you
    > > > make such a judgement? According to the specs on the unit, I should

    be
    > > able
    > > > to run my computer for at lease five minutes on the UPS. As far as I

    > can
    > > > determine, the problem is NOT that the battery is dying, it is

    shutting
    > > off
    > > > per some timer.
    > > >
    > > > By the way, I get the same symptom if I use the scheduled shutdown

    > > function.
    > > > "Wizard" <> wrote in message
    > > > news:...
    > > > > A larger rated unit, your's is too small.
    > > > >
    > > > > Chet wrote:
    > > > > >
    > > > > > A couple of days ago I replaced an old UPS with a CyberPower

    > CPS425SL.
    > > > I
    > > > > > connected the serial cable and installed the software. Everything

    > is
    > > > great,
    > > > > > I disconnect incoming power and reconnect it after a few seconds

    and
    > > the
    > > > > > computer never misses a beat.
    > > > > >
    > > > > > However, if I let it time out to where it shuts down the computer

    (I
    > > set
    > > > it
    > > > > > to 90 sec), the computer shutdown nearly finishes but the UPS

    shuts
    > > off
    > > > > > before the computer completely finishes the shutdown. I can't

    find
    > > any
    > > > > > additional options or timers in the software setup, any

    suggestions?
    > > >
    > > >

    > >
    > >

    >
    >
    Thor, Feb 16, 2004
    #6
  7. Chet

    Chet Guest

    In fact, I asked a very product specific question.

    I have, in fact, sent an inquiry to CyberPower but don't expect any better
    answer than usual from such companies.
    Chet, Feb 16, 2004
    #7
  8. Chet

    Thor Guest

    "Chet" <> wrote in message
    news:IBWXb.193261$U%5.986380@attbi_s03...
    > In fact, I asked a very product specific question.
    >
    > I have, in fact, sent an inquiry to CyberPower but don't expect any better
    > answer than usual from such companies.


    I wouldn't expect much help from them given your demeanor.
    Thor, Feb 16, 2004
    #8
  9. Chet

    Wizard Guest

    Cyberpower "425sl" is a 230 watt UPS. What is the power Supply rating on
    your PC's power supply? Now you tell me if it is sized correctly. There
    also, generally is a setting for "seconds to shutdown at depleted
    battery" (or some such wording as that) that is probably getting to you
    before your 90 sec setting is.



    Chet wrote:
    >
    > Please explain. Since you know nothing about my computer, how could you
    > make such a judgement? According to the specs on the unit, I should be able
    > to run my computer for at lease five minutes on the UPS. As far as I can
    > determine, the problem is NOT that the battery is dying, it is shutting off
    > per some timer.
    >
    > By the way, I get the same symptom if I use the scheduled shutdown function.
    > "Wizard" <> wrote in message
    > news:...
    > > A larger rated unit, your's is too small.
    > >
    > > Chet wrote:
    > > >
    > > > A couple of days ago I replaced an old UPS with a CyberPower CPS425SL.

    > I
    > > > connected the serial cable and installed the software. Everything is

    > great,
    > > > I disconnect incoming power and reconnect it after a few seconds and the
    > > > computer never misses a beat.
    > > >
    > > > However, if I let it time out to where it shuts down the computer (I set

    > it
    > > > to 90 sec), the computer shutdown nearly finishes but the UPS shuts off
    > > > before the computer completely finishes the shutdown. I can't find any
    > > > additional options or timers in the software setup, any suggestions?
    Wizard, Feb 16, 2004
    #9
  10. Chet

    bearman Guest

    What's with you? You ask for help and then jump on people when they give
    you possible causes. If you don't like the answers, don't ask the question.

    Bearman

    "Chet" <> wrote in message
    news:w5QXb.188830$U%5.940634@attbi_s03...
    > Please explain. Since you know nothing about my computer, how could you
    > make such a judgement? According to the specs on the unit, I should be

    able
    > to run my computer for at lease five minutes on the UPS. As far as I can
    > determine, the problem is NOT that the battery is dying, it is shutting

    off
    > per some timer.
    >
    > By the way, I get the same symptom if I use the scheduled shutdown

    function.
    > "Wizard" <> wrote in message
    > news:...
    > > A larger rated unit, your's is too small.
    > >
    > > Chet wrote:
    > > >
    > > > A couple of days ago I replaced an old UPS with a CyberPower CPS425SL.

    > I
    > > > connected the serial cable and installed the software. Everything is

    > great,
    > > > I disconnect incoming power and reconnect it after a few seconds and

    the
    > > > computer never misses a beat.
    > > >
    > > > However, if I let it time out to where it shuts down the computer (I

    set
    > it
    > > > to 90 sec), the computer shutdown nearly finishes but the UPS shuts

    off
    > > > before the computer completely finishes the shutdown. I can't find

    any
    > > > additional options or timers in the software setup, any suggestions?

    >
    >
    bearman, Feb 16, 2004
    #10
  11. Chet

    Chet Guest

    "bearman" <> wrote in message
    news:...
    >
    > What's with you? You ask for help and then jump on people when they give
    > you possible causes. If you don't like the answers, don't ask the

    question.
    >
    > Bearman
    >

    I ask a question about a specific issue with a specific make and model of
    device and I get a bunch of garbage telling me I bought the wrong device
    (without knowing anything about what I bought), telling me the device was
    working incorrectly without giving any reason for that supposition, telling
    me my computer was drawing more power than the device could supply (without
    knowing anything about my computer) and in general giving answers to
    everything except the very specific question I asked which was looking for
    somebody with experience with that specific make and model UPS.
    Chet, Feb 16, 2004
    #11
  12. Chet

    Drifter Guest

    >
    >"bearman" <> wrote in message
    >news:...
    >>
    >> What's with you? You ask for help and then jump on people when they give
    >> you possible causes. If you don't like the answers, don't ask the

    >question.
    >>
    >> Bearman
    >>

    >I ask a question about a specific issue with a specific make and model of
    >device and I get a bunch of garbage telling me I bought the wrong device
    >(without knowing anything about what I bought), telling me the device was
    >working incorrectly without giving any reason for that supposition, telling
    >me my computer was drawing more power than the device could supply (without
    >knowing anything about my computer) and in general giving answers to
    >everything except the very specific question I asked which was looking for
    >somebody with experience with that specific make and model UPS.


    I wouldn't need to know many details either.

    1) Typically if a UPS shows that behavior it is because it is too
    small and is going into overload shutdown to protect itself from
    burning up. (Maybe you have a Pentium 4 computer and a 17" or larger
    monitor hooked to it? That's more than 250 watts draw right there)

    2) Something is wrong with your UPS.

    It's a damn short list and doesn't involve much more troubleshooting
    than that.

    You can ignore the advice if you want, but when people (like you) get
    an attitude after asking for advice for free...well, then they (you)
    go right in the killfile.

    Good luck in the future.

    Drifter
    Drifter, Feb 16, 2004
    #12
  13. Chet

    Thor Guest

    "Chet" <> wrote in message
    news:hn7Yb.197628$U%5.1038268@attbi_s03...
    >
    > "bearman" <> wrote in message
    > news:...
    > >
    > > What's with you? You ask for help and then jump on people when they

    give
    > > you possible causes. If you don't like the answers, don't ask the

    > question.
    > >
    > > Bearman
    > >

    > I ask a question about a specific issue with a specific make and model of
    > device and I get a bunch of garbage telling me I bought the wrong device


    Perhaps you did. That remains to be seen given that the problem has yet to
    be solved.

    > (without knowing anything about what I bought), telling me the device was
    > working incorrectly without giving any reason for that supposition,


    Obviously something isn't working correctly or else you wouldn't be asking
    about it here.

    > me my computer was drawing more power than the device could supply

    (without
    > knowing anything about my computer)


    You provided no information about your computer, so what did you expect us
    to suggest? People here aren't mind readers. You want more specific answers,
    post more specific info about your system. People were making suggestions to
    the best of their knowledge based on the minimal info your gave.

    > and in general giving answers to
    > everything except the very specific question I asked which was looking for
    > somebody with experience with that specific make and model UPS.


    You hardly specified that you wanted answers only from people with intimate
    knowledge of that model in particular. You asked for "any suggestions".
    Nothing more or less than that. You got exactly what you asked for, and you
    turned out to be a prick about it. If the answers you got didn't fit the
    problem you have, then just be thankful that someone was nice enough to take
    the time to try and help, whether the info was ultimately helpful or not.
    All you had to say in reply to my suggestions was that the shutdown feature
    was normal for this model, but thanks anyway. But even that little bit of
    courtesy was evidently beyond you. Next time, no one is going to bother
    because of how you have acted.
    Thor, Feb 16, 2004
    #13
  14. Chet, what did you finally come up with? There are others who could benefit
    from your experience. thanks.

    "Chet" <> wrote in message
    news:AixXb.316488$na.473333@attbi_s04...
    > A couple of days ago I replaced an old UPS with a CyberPower CPS425SL. I
    > connected the serial cable and installed the software. Everything is

    great,
    > I disconnect incoming power and reconnect it after a few seconds and the
    > computer never misses a beat.
    >
    > However, if I let it time out to where it shuts down the computer (I set

    it
    > to 90 sec), the computer shutdown nearly finishes but the UPS shuts off
    > before the computer completely finishes the shutdown. I can't find any
    > additional options or timers in the software setup, any suggestions?
    >
    >
    Joe the Bartender, Feb 18, 2004
    #14
  15. Chet

    Forest Guest

    "Joe the Bartender" <> wrote in message
    news:rlPYb.16018$...
    > Chet, what did you finally come up with? There are others who could

    benefit
    > from your experience. thanks.


    Don't hold your breath!
    Forest, Feb 19, 2004
    #15
  16. Chet

    Chet Guest

    The response from CyberPower is that after initiating computer shutdown
    (following a user defined timeout), the UPS is supposed to stay on for two
    minutes then shut off. They say there is no way for the user to change the
    time. I am actually getting a UPS shutdown after 45 seconds (regardless
    whether I start shutdown 10 or 90 seconds after power failure). Obviously,
    the UPS can't wait for an additional command from the computer because the
    computer should be OFF. This isn't a serious issue since files are saved
    and major programs stopped.

    Secondary problem is that my computer usually shuts down in 25-30 seconds
    but when initiated by power failure, still has not shut down completely
    after the 45 seconds the UPS is giving me. Something in the UPS supporting
    software seems to be preventing total power off but I haven't yet figured
    out what that is.

    I don't intend to pursue this with any particular vigor because the main
    reason I have a UPS is to (1) provide robust surge protection and (2)
    provide continuous operation through power drops of a few seconds and both
    those functions are working admirably.
    "Joe the Bartender" <> wrote in message
    news:rlPYb.16018$...
    > Chet, what did you finally come up with? There are others who could

    benefit
    > from your experience. thanks.
    >
    > "Chet" <> wrote in message
    > news:AixXb.316488$na.473333@attbi_s04...
    > > A couple of days ago I replaced an old UPS with a CyberPower CPS425SL.

    I
    > > connected the serial cable and installed the software. Everything is

    > great,
    > > I disconnect incoming power and reconnect it after a few seconds and the
    > > computer never misses a beat.
    > >
    > > However, if I let it time out to where it shuts down the computer (I set

    > it
    > > to 90 sec), the computer shutdown nearly finishes but the UPS shuts off
    > > before the computer completely finishes the shutdown. I can't find any
    > > additional options or timers in the software setup, any suggestions?
    > >
    > >

    >
    >
    Chet, Feb 19, 2004
    #16
  17. I thought the UPS is supposed to stay on until the computer tells it that it
    isn't needed anymore (by shutting down, and thus no longer providing a
    signal that it is still in need of power). Or, of course, it runs out of
    battery. The user manual says nothing about any of this, but does say that
    the default "time between power failure and shutdown" is two minutes of
    battery life left - this might be what the CyberPower guy was talking about
    (then again, maybe not . . .).

    Is the battery dead after it shuts off, or is there plenty of juice left?
    Are you using XP? Have you disabled XP service for UPS?
    Have you checked your log file?

    "Chet" <> wrote in message
    news:q0UYb.216614$U%5.1266959@attbi_s03...
    > The response from CyberPower is that after initiating computer shutdown
    > (following a user defined timeout), the UPS is supposed to stay on for two
    > minutes then shut off. They say there is no way for the user to change

    the
    > time. I am actually getting a UPS shutdown after 45 seconds (regardless
    > whether I start shutdown 10 or 90 seconds after power failure).

    Obviously,
    > the UPS can't wait for an additional command from the computer because the
    > computer should be OFF. This isn't a serious issue since files are saved
    > and major programs stopped.
    >
    > Secondary problem is that my computer usually shuts down in 25-30 seconds
    > but when initiated by power failure, still has not shut down completely
    > after the 45 seconds the UPS is giving me. Something in the UPS

    supporting
    > software seems to be preventing total power off but I haven't yet figured
    > out what that is.
    >
    > I don't intend to pursue this with any particular vigor because the main
    > reason I have a UPS is to (1) provide robust surge protection and (2)
    > provide continuous operation through power drops of a few seconds and both
    > those functions are working admirably.
    > "Joe the Bartender" <> wrote in message
    > news:rlPYb.16018$...
    > > Chet, what did you finally come up with? There are others who could

    > benefit
    > > from your experience. thanks.
    > >
    > > "Chet" <> wrote in message
    > > news:AixXb.316488$na.473333@attbi_s04...
    > > > A couple of days ago I replaced an old UPS with a CyberPower CPS425SL.

    > I
    > > > connected the serial cable and installed the software. Everything is

    > > great,
    > > > I disconnect incoming power and reconnect it after a few seconds and

    the
    > > > computer never misses a beat.
    > > >
    > > > However, if I let it time out to where it shuts down the computer (I

    set
    > > it
    > > > to 90 sec), the computer shutdown nearly finishes but the UPS shuts

    off
    > > > before the computer completely finishes the shutdown. I can't find

    any
    > > > additional options or timers in the software setup, any suggestions?
    > > >
    > > >

    > >
    > >

    >
    >
    Joe the Bartender, Feb 19, 2004
    #17
  18. Chet

    DeMoN LaG Guest

    "Joe the Bartender" <> wrote in news:yiVYb.17032$aH3.552606
    @bgtnsc04-news.ops.worldnet.att.net:

    > Is the battery dead after it shuts off, or is there plenty of juice left?
    > Are you using XP? Have you disabled XP service for UPS?
    > Have you checked your log file?
    >


    This is the important thing. It may be failing to provide enough power
    because it ran out of power.

    --
    AIM: FrznFoodClerk
    email: de_on-lag@co_cast.net (_ = m)
    website: under construction
    Need a technician in the south Jersey area?
    email/IM for rates/services
    DeMoN LaG, Feb 19, 2004
    #18
  19. Chet

    Chet Guest

    "Joe the Bartender" <> wrote in message
    news:yiVYb.17032$...
    > I thought the UPS is supposed to stay on until the computer tells it that

    it
    > isn't needed anymore (by shutting down, and thus no longer providing a

    I am quoting the message I got from CyberPower. If you don't like their
    design then I suppose you should stay clear of their product.
    Chet, Feb 19, 2004
    #19
  20. Chet

    Forest Guest

    "Chet" <> wrote in message
    news:DoXYb.355832$na.533706@attbi_s04...
    >
    > "Joe the Bartender" <> wrote in message
    > news:yiVYb.17032$...
    > > I thought the UPS is supposed to stay on until the computer tells it

    that
    > it
    > > isn't needed anymore (by shutting down, and thus no longer providing a

    > I am quoting the message I got from CyberPower. If you don't like their
    > design then I suppose you should stay clear of their product.


    Chet, you didn't quote them!
    Forest, Feb 20, 2004
    #20
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