Clear/paradise Broadband issues

Discussion in 'NZ Computing' started by thingy, Jan 9, 2008.

  1. thingy

    thingy Guest

    Hi,

    I seem to be having an ongoing problem with paradise/clear with modem
    dropouts and network failures...They have replaced everything in the
    house and now for the fourth time the tech tells me there is nothing
    wrong with my modem....using traceroute I can see the losses are at one
    of Clear's main routers which is 10~33% packet loss
    (203.167.233.10)...somehow despite telling them this they are ignoring
    what I am saying and keep sending a techy to my house....now I have a 46
    minute! wait to get to them.

    :/

    So the Q is where do I go next? find another broadband ISP? it would
    seem if they wont fix the issue that my only recourse it to move
    elsewhere....?

    regards

    thing
    thingy, Jan 9, 2008
    #1
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  2. On Thu, 10 Jan 2008 12:21:14 +1300, thingy wrote:

    > So the Q is where do I go next? find another broadband ISP? it would
    > seem if they wont fix the issue that my only recourse it to move
    > elsewhere....?


    Ring up the Dominion and give all that information - especially the 33%
    packet loss - to their technology reporter.

    I'm sure they would like to know that you're being charged for all those
    dropped packets, and the poor service, and the ignored report of their
    router being faulty, and of the complete waste of resources that 3 of the
    callouts to your house were.

    Failing the reporter, try the commerce commission, or the Telecomms
    Minister, or Consumer, or some public forum that is read by most of
    Telstra/Clear's competitors.


    --
    Smoking Causes Lung Cancer

    "The IT industry landscape is littered with the dead
    dreams of people who once trusted Microsoft."
    Smoking Causes Lung Cancer (SCLC), Jan 10, 2008
    #2
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  3. In article <>, thingy <> wrote:

    >I seem to be having an ongoing problem with paradise/clear with modem
    >dropouts and network failures...They have replaced everything in the
    >house and now for the fourth time the tech tells me there is nothing
    >wrong with my modem....using traceroute I can see the losses are at one
    >of Clear's main routers which is 10~33% packet loss
    >(203.167.233.10)...somehow despite telling them this they are ignoring
    >what I am saying and keep sending a techy to my house....now I have a 46
    >minute! wait to get to them.
    >:/
    >
    >So the Q is where do I go next? find another broadband ISP? it would
    >seem if they wont fix the issue that my only recourse it to move
    >elsewhere....?


    Telstra are having some DNS problems I'm told. Could that be the problem ?
    Bruce Sinclair, Jan 10, 2008
    #3
  4. thingy

    Guest

    On Thu, 10 Jan 2008 12:21:14 +1300, thingy <> wrote:

    >Hi,
    >
    >I seem to be having an ongoing problem with paradise/clear with modem
    >dropouts and network failures...They have replaced everything in the
    >house and now for the fourth time the tech tells me there is nothing
    >wrong with my modem....using traceroute I can see the losses are at one
    >of Clear's main routers which is 10~33% packet loss
    >(203.167.233.10)...somehow despite telling them this they are ignoring
    >what I am saying and keep sending a techy to my house....now I have a 46
    >minute! wait to get to them.
    >
    >:/
    >
    >So the Q is where do I go next? find another broadband ISP? it would
    >seem if they wont fix the issue that my only recourse it to move
    >elsewhere....?
    >
    >regards
    >
    >thing




    Check your RWIN setup, use this Web site to do it..

    http://www.dslreports.com/tweaks
    , Jan 10, 2008
    #4
  5. On Thu, 10 Jan 2008 18:53:08 +1300, noone wrote:

    > Check your RWIN setup, use this Web site to do it..
    >
    > http://www.dslreports.com/tweaks


    That site won't fix packet losses of 30% on a router.


    --
    Smoking Causes Lung Cancer

    "The IT industry landscape is littered with the dead
    dreams of people who once trusted Microsoft."
    Smoking Causes Lung Cancer (SCLC), Jan 10, 2008
    #5
  6. thingy

    Dave Taylor Guest

    thingy <> wrote in news::

    > So the Q is where do I go next? find another broadband ISP? it would
    > seem if they wont fix the issue that my only recourse it to move
    > elsewhere....?
    >
    > regards
    >
    > thing


    send the proof to them on an e-ticket. chase it up and ask them if they
    have escalated the issue to their network team.
    http://winmtr.sourceforge.net/

    --
    Ciao, Dave
    Dave Taylor, Jan 10, 2008
    #6
  7. thingy

    Brian Dooley Guest

    On Thu, 10 Jan 2008 12:21:14 +1300, thingy
    <> wrote:

    >Hi,
    >
    >I seem to be having an ongoing problem with paradise/clear with modem
    >dropouts and network failures...They have replaced everything in the
    >house and now for the fourth time the tech tells me there is nothing
    >wrong with my modem....using traceroute I can see the losses are at one
    >of Clear's main routers which is 10~33% packet loss
    >(203.167.233.10)...somehow despite telling them this they are ignoring
    >what I am saying and keep sending a techy to my house....now I have a 46
    >minute! wait to get to them.
    >
    >:/
    >
    >So the Q is where do I go next? find another broadband ISP? it would
    >seem if they wont fix the issue that my only recourse it to move
    >elsewhere....?


    I get dropouts quite often but popping the Linksys router power
    supply fixes it every time.
    --

    Brian Dooley

    Wellington New Zealand
    Brian Dooley, Jan 10, 2008
    #7
  8. thingy

    EMB Guest

    thingy wrote:
    > Hi,
    >
    > I seem to be having an ongoing problem with paradise/clear with modem
    > dropouts and network failures...They have replaced everything in the
    > house and now for the fourth time the tech tells me there is nothing
    > wrong with my modem....using traceroute I can see the losses are at one
    > of Clear's main routers which is 10~33% packet loss
    > (203.167.233.10)...somehow despite telling them this they are ignoring
    > what I am saying and keep sending a techy to my house....now I have a 46
    > minute! wait to get to them.


    Xnet had similar problems recently. The difference is they acknowledged
    them and replaced the problematic routers.

    I'd suggest sending the output of a few pathpings to paradise/clear tech
    support.
    EMB, Jan 10, 2008
    #8
  9. thingy

    thingy Guest

    Bruce Sinclair wrote:
    > In article <>, thingy <> wrote:
    >
    >> I seem to be having an ongoing problem with paradise/clear with modem
    >> dropouts and network failures...They have replaced everything in the
    >> house and now for the fourth time the tech tells me there is nothing
    >> wrong with my modem....using traceroute I can see the losses are at one
    >> of Clear's main routers which is 10~33% packet loss
    >> (203.167.233.10)...somehow despite telling them this they are ignoring
    >> what I am saying and keep sending a techy to my house....now I have a 46
    >> minute! wait to get to them.
    >> :/
    >>
    >> So the Q is where do I go next? find another broadband ISP? it would
    >> seem if they wont fix the issue that my only recourse it to move
    >> elsewhere....?

    >
    > Telstra are having some DNS problems I'm told. Could that be the problem ?
    >
    >


    Nope, packet loss........

    Mind you if you lose the packets DNS sure is not going to work for you....

    regards

    Thing
    thingy, Jan 10, 2008
    #9
  10. thingy

    thingy Guest

    Dave Taylor wrote:
    > thingy <> wrote in news::
    >
    >> So the Q is where do I go next? find another broadband ISP? it would
    >> seem if they wont fix the issue that my only recourse it to move
    >> elsewhere....?
    >>
    >> regards
    >>
    >> thing

    >
    > send the proof to them on an e-ticket. chase it up and ask them if they
    > have escalated the issue to their network team.
    > http://winmtr.sourceforge.net/
    >


    I have twice....their response is send out the technician again who
    stands there and tells me its all OK.

    Now they are trying to blame my Linux NATing box....they guys are plain
    thick....

    regards

    Thing
    thingy, Jan 10, 2008
    #10
  11. thingy

    thingy Guest

    EMB wrote:
    > thingy wrote:
    >> Hi,
    >>
    >> I seem to be having an ongoing problem with paradise/clear with modem
    >> dropouts and network failures...They have replaced everything in the
    >> house and now for the fourth time the tech tells me there is nothing
    >> wrong with my modem....using traceroute I can see the losses are at
    >> one of Clear's main routers which is 10~33% packet loss
    >> (203.167.233.10)...somehow despite telling them this they are ignoring
    >> what I am saying and keep sending a techy to my house....now I have a
    >> 46 minute! wait to get to them.

    >
    > Xnet had similar problems recently. The difference is they acknowledged
    > them and replaced the problematic routers.
    >
    > I'd suggest sending the output of a few pathpings to paradise/clear tech
    > support.


    Ive sent about 8....looking at setting up mrtg or something similar.....

    regards

    Thing
    thingy, Jan 10, 2008
    #11
  12. thingy

    thingy Guest

    wrote:
    > On Thu, 10 Jan 2008 12:21:14 +1300, thingy <> wrote:
    >
    >> Hi,
    >>
    >> I seem to be having an ongoing problem with paradise/clear with modem
    >> dropouts and network failures...They have replaced everything in the
    >> house and now for the fourth time the tech tells me there is nothing
    >> wrong with my modem....using traceroute I can see the losses are at one
    >> of Clear's main routers which is 10~33% packet loss
    >> (203.167.233.10)...somehow despite telling them this they are ignoring
    >> what I am saying and keep sending a techy to my house....now I have a 46
    >> minute! wait to get to them.
    >>
    >> :/
    >>
    >> So the Q is where do I go next? find another broadband ISP? it would
    >> seem if they wont fix the issue that my only recourse it to move
    >> elsewhere....?
    >>
    >> regards
    >>
    >> thing

    >
    >
    >
    > Check your RWIN setup, use this Web site to do it..
    >
    > http://www.dslreports.com/tweaks
    >
    >
    >


    Linux/XP/iMac...same issue remote router is stuffed/overloaded....

    regards

    Thing
    thingy, Jan 10, 2008
    #12
  13. thingy

    thingy Guest

    Smoking Causes Lung Cancer (SCLC) wrote:
    > On Thu, 10 Jan 2008 18:53:08 +1300, noone wrote:
    >
    >> Check your RWIN setup, use this Web site to do it..
    >>
    >> http://www.dslreports.com/tweaks

    >
    > That site won't fix packet losses of 30% on a router.
    >
    >



    yes exactly.

    regards

    Thing
    thingy, Jan 10, 2008
    #13
  14. thingy

    thingy Guest

    Smoking Causes Lung Cancer (SCLC) wrote:
    > On Thu, 10 Jan 2008 12:21:14 +1300, thingy wrote:
    >
    >> So the Q is where do I go next? find another broadband ISP? it would
    >> seem if they wont fix the issue that my only recourse it to move
    >> elsewhere....?

    >
    > Ring up the Dominion and give all that information - especially the 33%
    > packet loss - to their technology reporter.
    >
    > I'm sure they would like to know that you're being charged for all those
    > dropped packets, and the poor service, and the ignored report of their
    > router being faulty, and of the complete waste of resources that 3 of the
    > callouts to your house were.
    >
    > Failing the reporter, try the commerce commission, or the Telecomms
    > Minister, or Consumer, or some public forum that is read by most of
    > Telstra/Clear's competitors.
    >
    >


    Im tempted, however I have a feeling that somewhere in the Terms and
    Conditions that if I do that they can dis-connect me immediately....and
    I doubt that the Dominion would be that interested in such a minor fault....

    If it gets to the stage I hit a brick wall I might anyway....

    regards

    thing
    thingy, Jan 10, 2008
    #14
  15. On Fri, 11 Jan 2008 09:04:50 +1300, thingy wrote:

    > Im tempted, however I have a feeling that somewhere in the Terms and
    > Conditions that if I do that they can dis-connect me immediately....and
    > I doubt that the Dominion would be that interested in such a minor
    > fault....


    33% packet loss is not a "minor fault".

    Personally I'd suggest that 5% packet loss is something that should be
    investigated and fixed. 33% strongly suggests that something is massively
    broken.


    --
    Smoking Causes Lung Cancer

    "The IT industry landscape is littered with the dead
    dreams of people who once trusted Microsoft."
    Smoking Causes Lung Cancer (SCLC), Jan 11, 2008
    #15
  16. thingy

    Guest

    On Fri, 11 Jan 2008 09:04:50 +1300, thingy <> wrote:

    >Smoking Causes Lung Cancer (SCLC) wrote:
    >> On Thu, 10 Jan 2008 12:21:14 +1300, thingy wrote:
    >>
    >>> So the Q is where do I go next? find another broadband ISP? it would
    >>> seem if they wont fix the issue that my only recourse it to move
    >>> elsewhere....?

    >>
    >> Ring up the Dominion and give all that information - especially the 33%
    >> packet loss - to their technology reporter.
    >>
    >> I'm sure they would like to know that you're being charged for all those
    >> dropped packets, and the poor service, and the ignored report of their
    >> router being faulty, and of the complete waste of resources that 3 of the
    >> callouts to your house were.
    >>
    >> Failing the reporter, try the commerce commission, or the Telecomms
    >> Minister, or Consumer, or some public forum that is read by most of
    >> Telstra/Clear's competitors.
    >>
    >>

    >
    >Im tempted, however I have a feeling that somewhere in the Terms and
    >Conditions that if I do that they can dis-connect me immediately....and
    >I doubt that the Dominion would be that interested in such a minor fault....
    >
    >If it gets to the stage I hit a brick wall I might anyway....
    >
    >regards
    >
    >thing




    No that can't do that, as its illegal..
    , Jan 11, 2008
    #16
  17. thingy

    EMB Guest

    Smoking Causes Lung Cancer (SCLC) wrote:
    >
    > 33% packet loss is not a "minor fault".
    >
    > Personally I'd suggest that 5% packet loss is something that should be
    > investigated and fixed. 33% strongly suggests that something is massively
    > broken.


    Even 1% is significant and needs resolving in a fairly urgent manner.
    EMB, Jan 11, 2008
    #17
  18. thingy

    Dave Taylor Guest

    thingy <> wrote in news::

    > Now they are trying to blame my Linux NATing box....they guys are plain
    > thick....


    I guess you need to educate them about what a hop is. Stop letting them
    blame your gear for a problem several hops upstream, that is not logical.

    --
    Ciao, Dave
    Dave Taylor, Jan 12, 2008
    #18
  19. thingy

    thingy Guest

    EMB wrote:
    > Smoking Causes Lung Cancer (SCLC) wrote:
    >>
    >> 33% packet loss is not a "minor fault".
    >>
    >> Personally I'd suggest that 5% packet loss is something that should be
    >> investigated and fixed. 33% strongly suggests that something is
    >> massively broken.

    >
    > Even 1% is significant and needs resolving in a fairly urgent manner.


    At the moment I am having a huge packet loss....

    http://www.thing.dyndns.org/cgi-bin/smokeping.cgi?target=World.Oceania.NewZealand.Clear.202-78-148-1

    Over the last 30 hours a max of 22.5% packet loss, in the last 3 13%+....

    :/

    regards

    Thing
    thingy, Jan 13, 2008
    #19
  20. thingy wrote:
    > EMB wrote:
    >> Smoking Causes Lung Cancer (SCLC) wrote:
    >>>
    >>> 33% packet loss is not a "minor fault".
    >>>
    >>> Personally I'd suggest that 5% packet loss is something that should
    >>> be investigated and fixed. 33% strongly suggests that something is
    >>> massively broken.

    >>
    >> Even 1% is significant and needs resolving in a fairly urgent manner.

    >
    > At the moment I am having a huge packet loss....
    >
    > http://www.thing.dyndns.org/cgi-bin/smokeping.cgi?target=World.Oceania.NewZealand.Clear.202-78-148-1
    >
    > Over the last 30 hours a max of 22.5% packet loss, in the last 3 13%+....


    Running mtr from here (paradise cable) to there (your gateway ?) gives stable
    ping times and no packet loss.

    You local machine does seem to be working a bit hard, and hourly peaks there
    correspond to similar peaks on your telstra router graphs which I do not see
    from here.

    Loss of ping packets is not definitive of loss of other traffic on the same
    link. On a saturated link or router they are the first to go.
    Mark Robinson, Jan 13, 2008
    #20
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