Cisco VPN client stuck on "Initializing the IPSec link"

Discussion in 'Cisco' started by Sandeep Gupta, Feb 9, 2004.

  1. Hello,

    I'm attempting to connect to a Cisco VPN server from Cisco VPN Client
    4.0.2 running on Windows XP SP1. I've started having trouble after
    uninstalling and reinstalling the Cisco client.

    The client hangs with "Initializing the IPSec link" and after 60
    seconds displays "The necessary VPN sub-system is not available. You
    can not connect to the remote VPN server."

    I've confirmed that the "Cisco Systems, Inc. VPN Service" has been
    started.

    Does anybody have any ideas on how to diagnose and fix the problem?

    Below are the log files for the non-working machine, and a working
    machine.

    Thanks

    Sandeep

    ========================
    Cisco Systems VPN Client Version 4.0.2 (D)
    Copyright (C) 1998-2003 Cisco Systems, Inc. All Rights Reserved.
    Client Type(s): Windows, WinNT
    Running on: 5.1.2600

    1 17:40:16.838 02/05/04 Sev=Info/4 CM/0x63100002
    Begin connection process

    2 17:40:16.848 02/05/04 Sev=Info/4 CVPND/0xE3400001
    Microsoft IPSec Policy Agent service stopped successfully

    3 17:40:16.848 02/05/04 Sev=Info/4 CM/0x63100004
    Establish secure connection using Ethernet

    4 17:40:16.848 02/05/04 Sev=Info/4 CM/0x63100024
    Attempt connection with server "<server ip>"

    5 17:40:17.850 02/05/04 Sev=Info/6 IKE/0x6300003B
    Attempting to establish a connection with <server ip>.

    6 17:51:31.242 02/05/04 Sev=Info/4 IKE/0x63000074
    Unable to acquire local IP address after 600 attempts (over 60
    seconds), probably due to network socket failure.

    7 17:51:31.242 02/05/04 Sev=Warning/2 IKE/0xE3000098
    Failed to set up connection data

    8 17:51:31.242 02/05/04 Sev=Info/4 CM/0x6310001C
    Unable to contact server "<server ip>"

    9 17:51:31.242 02/05/04 Sev=Info/5 CM/0x63100025
    Initializing CVPNDrv

    10 17:51:31.372 02/05/04 Sev=Info/4 IKE/0x63000001
    IKE received signal to terminate VPN connection

    11 17:51:31.382 02/05/04 Sev=Info/4 IKE/0x63000085
    Microsoft IPSec Policy Agent service started successfully

    12 17:51:31.382 02/05/04 Sev=Info/4 IPSEC/0x63700008
    IPSec driver successfully started

    13 17:51:31.382 02/05/04 Sev=Info/4 IPSEC/0x63700014
    Deleted all keys

    14 17:51:31.382 02/05/04 Sev=Info/4 IPSEC/0x63700014
    Deleted all keys

    15 17:51:31.382 02/05/04 Sev=Info/4 IPSEC/0x63700014
    Deleted all keys

    16 17:51:31.382 02/05/04 Sev=Info/4 IPSEC/0x63700014
    Deleted all keys

    17 17:51:31.382 02/05/04 Sev=Info/4 IPSEC/0x6370000A
    IPSec driver successfully stopped

    ========================


    There is a long pause between message 5 and 6.


    On a working machine, this is what I see:
    ========================

    Cisco Systems VPN Client Version 4.0.2 (D)
    Copyright (C) 1998-2003 Cisco Systems, Inc. All Rights Reserved.
    Client Type(s): Windows, WinNT
    Running on: 5.0.2195

    Cisco Systems VPN Client Version 4.0.2 (D)
    Copyright (C) 1998-2003 Cisco Systems, Inc. All Rights Reserved.
    Client Type(s): Windows, WinNT
    Running on: 5.0.2195

    1 17:50:03.827 02/05/04 Sev=Info/4 CM/0x63100002
    Begin connection process

    2 17:50:03.837 02/05/04 Sev=Info/4 CVPND/0xE3400001
    Microsoft IPSec Policy Agent service stopped successfully

    3 17:50:03.837 02/05/04 Sev=Info/4 CM/0x63100004
    Establish secure connection using Ethernet

    4 17:50:04.408 02/05/04 Sev=Info/4 CM/0x63100024
    Attempt connection with server "<server ip>"

    5 17:50:04.418 02/05/04 Sev=Info/6 IKE/0x6300003B
    Attempting to establish a connection with <server ip>.

    6 17:50:04.428 02/05/04 Sev=Info/4 IKE/0x63000013
    SENDING >>> ISAKMP OAK AG (SA, KE, NON, ID, VID(Xauth), VID(dpd),
    VID(Nat-T), VID(Frag), VID(Unity)) to <server ip>

    7 17:50:04.438 02/05/04 Sev=Info/4 IPSEC/0x63700008
    IPSec driver successfully started

    8 17:50:04.438 02/05/04 Sev=Info/4 IPSEC/0x63700014
    Deleted all keys

    9 17:50:04.438 02/05/04 Sev=Info/6 IPSEC/0x6370002B
    Sent 55 packets, 0 were fragmented.

    10 17:50:04.508 02/05/04 Sev=Info/5 IKE/0x6300002F
    Received ISAKMP packet: peer = <server ip>

    .......
    Sandeep Gupta, Feb 9, 2004
    #1
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  2. Sandeep Gupta

    Brian V Guest

    Sandeep,

    Uninstall in safe mode with networking...make sure you choose with
    networking!.... Reboot, re-install the client, then reboot again. Should
    take care of the problem.

    FYI, 4.0.2 is fairly buggy! 4.0.3D is the latest.

    -Brian
    "Sandeep Gupta" <> wrote in message
    news:...
    > Hello,
    >
    > I'm attempting to connect to a Cisco VPN server from Cisco VPN Client
    > 4.0.2 running on Windows XP SP1. I've started having trouble after
    > uninstalling and reinstalling the Cisco client.
    >
    > The client hangs with "Initializing the IPSec link" and after 60
    > seconds displays "The necessary VPN sub-system is not available. You
    > can not connect to the remote VPN server."
    >
    > I've confirmed that the "Cisco Systems, Inc. VPN Service" has been
    > started.
    >
    > Does anybody have any ideas on how to diagnose and fix the problem?
    >
    > Below are the log files for the non-working machine, and a working
    > machine.
    >
    > Thanks
    >
    > Sandeep
    >
    > ========================
    > Cisco Systems VPN Client Version 4.0.2 (D)
    > Copyright (C) 1998-2003 Cisco Systems, Inc. All Rights Reserved.
    > Client Type(s): Windows, WinNT
    > Running on: 5.1.2600
    >
    > 1 17:40:16.838 02/05/04 Sev=Info/4 CM/0x63100002
    > Begin connection process
    >
    > 2 17:40:16.848 02/05/04 Sev=Info/4 CVPND/0xE3400001
    > Microsoft IPSec Policy Agent service stopped successfully
    >
    > 3 17:40:16.848 02/05/04 Sev=Info/4 CM/0x63100004
    > Establish secure connection using Ethernet
    >
    > 4 17:40:16.848 02/05/04 Sev=Info/4 CM/0x63100024
    > Attempt connection with server "<server ip>"
    >
    > 5 17:40:17.850 02/05/04 Sev=Info/6 IKE/0x6300003B
    > Attempting to establish a connection with <server ip>.
    >
    > 6 17:51:31.242 02/05/04 Sev=Info/4 IKE/0x63000074
    > Unable to acquire local IP address after 600 attempts (over 60
    > seconds), probably due to network socket failure.
    >
    > 7 17:51:31.242 02/05/04 Sev=Warning/2 IKE/0xE3000098
    > Failed to set up connection data
    >
    > 8 17:51:31.242 02/05/04 Sev=Info/4 CM/0x6310001C
    > Unable to contact server "<server ip>"
    >
    > 9 17:51:31.242 02/05/04 Sev=Info/5 CM/0x63100025
    > Initializing CVPNDrv
    >
    > 10 17:51:31.372 02/05/04 Sev=Info/4 IKE/0x63000001
    > IKE received signal to terminate VPN connection
    >
    > 11 17:51:31.382 02/05/04 Sev=Info/4 IKE/0x63000085
    > Microsoft IPSec Policy Agent service started successfully
    >
    > 12 17:51:31.382 02/05/04 Sev=Info/4 IPSEC/0x63700008
    > IPSec driver successfully started
    >
    > 13 17:51:31.382 02/05/04 Sev=Info/4 IPSEC/0x63700014
    > Deleted all keys
    >
    > 14 17:51:31.382 02/05/04 Sev=Info/4 IPSEC/0x63700014
    > Deleted all keys
    >
    > 15 17:51:31.382 02/05/04 Sev=Info/4 IPSEC/0x63700014
    > Deleted all keys
    >
    > 16 17:51:31.382 02/05/04 Sev=Info/4 IPSEC/0x63700014
    > Deleted all keys
    >
    > 17 17:51:31.382 02/05/04 Sev=Info/4 IPSEC/0x6370000A
    > IPSec driver successfully stopped
    >
    > ========================
    >
    >
    > There is a long pause between message 5 and 6.
    >
    >
    > On a working machine, this is what I see:
    > ========================
    >
    > Cisco Systems VPN Client Version 4.0.2 (D)
    > Copyright (C) 1998-2003 Cisco Systems, Inc. All Rights Reserved.
    > Client Type(s): Windows, WinNT
    > Running on: 5.0.2195
    >
    > Cisco Systems VPN Client Version 4.0.2 (D)
    > Copyright (C) 1998-2003 Cisco Systems, Inc. All Rights Reserved.
    > Client Type(s): Windows, WinNT
    > Running on: 5.0.2195
    >
    > 1 17:50:03.827 02/05/04 Sev=Info/4 CM/0x63100002
    > Begin connection process
    >
    > 2 17:50:03.837 02/05/04 Sev=Info/4 CVPND/0xE3400001
    > Microsoft IPSec Policy Agent service stopped successfully
    >
    > 3 17:50:03.837 02/05/04 Sev=Info/4 CM/0x63100004
    > Establish secure connection using Ethernet
    >
    > 4 17:50:04.408 02/05/04 Sev=Info/4 CM/0x63100024
    > Attempt connection with server "<server ip>"
    >
    > 5 17:50:04.418 02/05/04 Sev=Info/6 IKE/0x6300003B
    > Attempting to establish a connection with <server ip>.
    >
    > 6 17:50:04.428 02/05/04 Sev=Info/4 IKE/0x63000013
    > SENDING >>> ISAKMP OAK AG (SA, KE, NON, ID, VID(Xauth), VID(dpd),
    > VID(Nat-T), VID(Frag), VID(Unity)) to <server ip>
    >
    > 7 17:50:04.438 02/05/04 Sev=Info/4 IPSEC/0x63700008
    > IPSec driver successfully started
    >
    > 8 17:50:04.438 02/05/04 Sev=Info/4 IPSEC/0x63700014
    > Deleted all keys
    >
    > 9 17:50:04.438 02/05/04 Sev=Info/6 IPSEC/0x6370002B
    > Sent 55 packets, 0 were fragmented.
    >
    > 10 17:50:04.508 02/05/04 Sev=Info/5 IKE/0x6300002F
    > Received ISAKMP packet: peer = <server ip>
    >
    > ......
    Brian V, Feb 10, 2004
    #2
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  3. Brian,

    The uninstall was successful, but after installing I still have the
    same problem. Any other ideas?

    Thanks

    Sandeep

    "Brian V" <> wrote in message news:<_UWVb.13769$QA2.25127@attbi_s52>...
    > Sandeep,
    >
    > Uninstall in safe mode with networking...make sure you choose with
    > networking!.... Reboot, re-install the client, then reboot again. Should
    > take care of the problem.
    >
    > FYI, 4.0.2 is fairly buggy! 4.0.3D is the latest.
    >
    > -Brian
    Sandeep Gupta, Feb 16, 2004
    #3
  4. Sandeep Gupta

    Brian V Guest

    You can try..
    1, uninstall again in safe mode..do not save your profiles
    2, reboot to regular windows.
    3, program files..cisco systems..delete the vpn client folder
    4, go into your control panel, delete you lan card.
    5, reboot the machine, let windows find your lan card.
    6, reboot
    7, install the latest client. 4.0.3d
    8, reboot
    9, launch your vpn


    "Sandeep Gupta" <> wrote in message
    news:...
    > Brian,
    >
    > The uninstall was successful, but after installing I still have the
    > same problem. Any other ideas?
    >
    > Thanks
    >
    > Sandeep
    >
    > "Brian V" <> wrote in message

    news:<_UWVb.13769$QA2.25127@attbi_s52>...
    > > Sandeep,
    > >
    > > Uninstall in safe mode with networking...make sure you choose with
    > > networking!.... Reboot, re-install the client, then reboot again. Should
    > > take care of the problem.
    > >
    > > FYI, 4.0.2 is fairly buggy! 4.0.3D is the latest.
    > >
    > > -Brian
    Brian V, Feb 17, 2004
    #4
  5. I ran through the steps listed below (except for step 7 where I used
    4.0.2). Each step was successful, but I still end up with the same
    result. The IT group I am working with does not use 4.0.3d, so they
    are not able to provide it to me.

    Is there anyway to fully remove the Windows network drivers and
    settings and reinstall that part of Windows?

    Sandeep

    "Brian V" <> wrote in message news:<j0dYb.338035$na.497334@attbi_s04>...
    > You can try..
    > 1, uninstall again in safe mode..do not save your profiles
    > 2, reboot to regular windows.
    > 3, program files..cisco systems..delete the vpn client folder
    > 4, go into your control panel, delete you lan card.
    > 5, reboot the machine, let windows find your lan card.
    > 6, reboot
    > 7, install the latest client. 4.0.3d
    > 8, reboot
    > 9, launch your vpn
    Sandeep Gupta, Feb 24, 2004
    #5
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