Churn Fees being applied to Changing ISP on Telecom Jetstream (Non UBS)?

Discussion in 'NZ Computing' started by Pacific Dragon, Apr 8, 2005.

  1. Regarding the Churn fee, Can anyone confirm or deny this?

    I originally thought that churn fees only applied if you were either...
    A) Moving from Telecom Jetstream to UBS
    B) Moving from UBS back to Telecom Jetstream OR
    C) Changing from one UBS provider to another UBS provider.

    But never thought it applied, if you were simply changing the ISP you
    authenticate with on the Telecom Jetstream Network. However the reply
    below I receieved from Inspire in response to my query suggests
    otherwise...

    ---------

    Hi,

    What you said is correct, by signing up with inspire you would receive a
    new username/password to enter into the router and go from there.
    However moving from one ISP to another does incur a $100 churn fee which
    the account holder would have to pay sorry.


    Regards,

    ---------

    Currently I'm using Telecom's 3GB 256k Jetstream Explorer plan through
    Orcon, but want to shift to Inspire to get away from Orcon (for obvious
    reasons).

    If the churn fee is now being applied for simply changing who you
    Authenticate with on the Telecom Jetstream network, then may be it's time
    to get the rattan out and start swinging it around a bit at Orcon (and
    Douglas Webb/Comcom for allowing the churn fee)
    Pacific Dragon, Apr 8, 2005
    #1
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  2. Pacific Dragon

    CSE Guest

    On Sat, 9 Apr 2005 07:39:55 +1200, Pacific Dragon <>
    wrote:

    >
    >Regarding the Churn fee, Can anyone confirm or deny this?
    >
    >I originally thought that churn fees only applied if you were either...
    >A) Moving from Telecom Jetstream to UBS
    >B) Moving from UBS back to Telecom Jetstream OR
    >C) Changing from one UBS provider to another UBS provider.
    >
    >But never thought it applied, if you were simply changing the ISP you
    >authenticate with on the Telecom Jetstream Network. However the reply
    >below I receieved from Inspire in response to my query suggests
    >otherwise...
    >
    >---------
    >
    >Hi,
    >
    >What you said is correct, by signing up with inspire you would receive a
    >new username/password to enter into the router and go from there.
    >However moving from one ISP to another does incur a $100 churn fee which
    >the account holder would have to pay sorry.
    >
    >
    >Regards,
    >
    >---------
    >
    >Currently I'm using Telecom's 3GB 256k Jetstream Explorer plan through
    >Orcon, but want to shift to Inspire to get away from Orcon (for obvious
    >reasons).
    >
    >If the churn fee is now being applied for simply changing who you
    >Authenticate with on the Telecom Jetstream network, then may be it's time
    >to get the rattan out and start swinging it around a bit at Orcon (and
    >Douglas Webb/Comcom for allowing the churn fee)




    Are these riff off fees totally Legal..? or have we moved to Nigeria..?

    Or is this another Corrupt thing that Telescum does..?
    CSE, Apr 9, 2005
    #2
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  3. Pacific Dragon

    Gordon Guest

    On Sat, 09 Apr 2005 11:51:48 +1200, CSE wrote:

    > Or is this another Corrupt thing that Telescum does..?


    Until proven otherwise, it would appear to be the case.

    We should be allowed to change power supliers, supermarkets, hair
    dressers, brothels, TV channels, etc. This includes the Government, should
    we so wish without having ones wallet being attacked.
    Gordon, Apr 9, 2005
    #3
  4. Pacific Dragon

    Matty Guest

    On 2005-04-09 11:51:48 +1200, CSE <> said:

    > On Sat, 9 Apr 2005 07:39:55 +1200, Pacific Dragon <>
    > wrote:
    >
    >>
    >> Regarding the Churn fee, Can anyone confirm or deny this?
    >>
    >> I originally thought that churn fees only applied if you were either...
    >> A) Moving from Telecom Jetstream to UBS
    >> B) Moving from UBS back to Telecom Jetstream OR
    >> C) Changing from one UBS provider to another UBS provider.
    >>
    >> But never thought it applied, if you were simply changing the ISP you
    >> authenticate with on the Telecom Jetstream Network. However the reply
    >> below I receieved from Inspire in response to my query suggests
    >> otherwise...
    >>
    >> ---------
    >>
    >> Hi,
    >>
    >> What you said is correct, by signing up with inspire you would receive a
    >> new username/password to enter into the router and go from there.
    >> However moving from one ISP to another does incur a $100 churn fee which
    >> the account holder would have to pay sorry.
    >>
    >>
    >> Regards,
    >>
    >> ---------
    >>
    >> Currently I'm using Telecom's 3GB 256k Jetstream Explorer plan through
    >> Orcon, but want to shift to Inspire to get away from Orcon (for obvious
    >> reasons).
    >>
    >> If the churn fee is now being applied for simply changing who you
    >> Authenticate with on the Telecom Jetstream network, then may be it's time
    >> to get the rattan out and start swinging it around a bit at Orcon (and
    >> Douglas Webb/Comcom for allowing the churn fee)

    >
    >
    >
    > Are these riff off fees totally Legal..? or have we moved to Nigeria..?
    >
    > Or is this another Corrupt thing that Telescum does..?


    I wouldn't be surprised if there was legislation that allowed a "small
    fee to cover the costs of transferring the account".

    Matt
    Matty, Apr 9, 2005
    #4
  5. Pacific Dragon

    colinco Guest

    In article Pacific Dragon says...
    >
    > Regarding the Churn fee, Can anyone confirm or deny this?
    >
    > I originally thought that churn fees only applied if you were either...
    > A) Moving from Telecom Jetstream to UBS
    > B) Moving from UBS back to Telecom Jetstream OR
    > C) Changing from one UBS provider to another UBS provider.
    >
    > But never thought it applied, if you were simply changing the ISP you
    > authenticate with on the Telecom Jetstream Network. However the reply
    > below I receieved from Inspire in response to my query suggests
    > otherwise...
    >
    > ---------
    >
    > Hi,
    >
    > What you said is correct, by signing up with inspire you would receive a
    > new username/password to enter into the router and go from there.
    > However moving from one ISP to another does incur a $100 churn fee which
    > the account holder would have to pay sorry.
    >
    >
    > Regards,
    >
    > ---------
    >
    > Currently I'm using Telecom's 3GB 256k Jetstream Explorer plan through
    > Orcon, but want to shift to Inspire to get away from Orcon (for obvious
    > reasons).
    >
    > If the churn fee is now being applied for simply changing who you
    > Authenticate with on the Telecom Jetstream network, then may be it's time
    > to get the rattan out and start swinging it around a bit at Orcon (and
    > Douglas Webb/Comcom for allowing the churn fee)
    >

    This is from a telecom PDF

    "Q: Can a Service Provider sign up existing Telecom retail
    customers for this service?
    A: Yes. A churn Fee will apply.
    Q: Can a Service Provider migrate its own existing
    JetStream Partnering Programme customers to this
    service?
    A: Yes. If the transaction is a transition request (existing ISP
    customer being migrated to UBS) then applicable Churn
    credit will be processed to zero-out charges, otherwise, a
    churn Fee will apply.
    Q: Can a Service Provider sign up another Service
    Provider’s existing JetStream Partnering Profi le (or
    Wholesale JetStream) customers for this service?
    A: Yes. A churn Fee will apply.
    Q: Is the service only available to customers that do not
    currently have any form of JetStream?
    A: No. Anybody can purchase a service based on UBS
    – existing DSL or new-to-the-network customers.
    Q: Will an end-user have to pay twice for installation
    charges – e.g.
    a) a charge for either resold JetStream under the
    Partnering Profi le or the Wholesale Internet Service;
    and
    b) another charge when they are migrated to UBS?
    A: If an end-user purchases JetStream they pay a connection
    fee. If they subsequently purchase a service based on
    UBS then the Service Provider is charged the churn fee
    – whether this is passed on to the end-user is up to the
    Service Provider."

    The Churn fee is between Telecom and the ISPs, it is the ISP that
    chooses to stick it to their new customer. Telecom is also paying ISPs a
    bounty for brand new customers.
    colinco, Apr 9, 2005
    #5
  6. On Sat, 9 Apr 2005 07:39:55 +1200, Pacific Dragon wrote:

    > Regarding the Churn fee, Can anyone confirm or deny this?
    >




    The Email I received from the Telecom Jetstream Help desk today appears to
    clear it up...

    ______________________________________________________

    Recently you sent us an e-mail. Below is a summary of your request and our
    response.

    Thank you for allowing us to be of service to you.


    Our Response 10/04/2005 12:42 PM
    -----------------------------------

    Hi xxxxxxxxxx,

    Thank you for contacting the Telecom Jetstream helpdesk.

    A churn fee will only apply if you change the carrier of the adsl service.
    As this is remaining with Telecom, you are free to change ISP's to whoever
    you wish without incurring a "churn fee" .

    However, you may need to check with your current ISP as to whether they
    charge some other form of disconnection penalty as we cannot possibly
    comment on this.

    If you require any further assistance, please advise.

    Regards,

    xxxxxxxxxx
    Service Coordinator
    Telecom Jetstream Online Team

    Suggested Answers 08/04/2005 05:54 PM
    -------------------------------------------

    <sniped automatically generated suggested answers>


    Your Request 08/04/2005 05:54 PM
    -----------------------------------

    If I change the ISP who I authenticate with on the Telecom Jetstream
    Network (non UBS), does this incur a churn fee?

    Currently we are using Telecom Jetstream explorer 256k 3GB authenticating
    through Orcon. However, we wish to move our Telecom Jetstream
    Authentication to Inspire.net.nz

    Originally I thought that churn fees apply only if you are...
    1) Moving from Telecom Jetstream -> UBS
    2) Moving from UBS -> Telecom Jetstrean
    3) Or changing from one UBS provider to another.
    But did not apply if you are simply changing who you authenticate with on
    the Telecom Jetstream network (non UBS)

    Can you please confirm or deny this?

    Thanks
    ______________________________________________________

    So I guess I'm cleared to leave Orcon... without my pockets being
    plundered.
    Pacific Dragon, Apr 10, 2005
    #6
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