CDRW drive has dissapeared

Discussion in 'Computer Support' started by Cabbage, Nov 14, 2005.

  1. Cabbage

    Cabbage Guest

    My girlfriend installed a program called Burn4free to burn stuff to CD
    when she went to burn it told her "asci" driver needed
    She "obtained" the file (she doesn't remember where from) and extracte
    it to the Burn4free system file, and then ran the asci file, as per th
    instructions Burn4free gave her
    She was able to burn a CD, and when she re-inserted the disc to chec
    it had burned properly, F: drive dissapeared right before her eyes
    :censored:
    The drivers are supposedly fine, but the device cannot be found, othe
    than that I have no idea what's happened, can anyone help
    Here's my HJT log if it's any use

    >
    > Logfile of HijackThis v1.99.
    > Scan saved at 8:51:28 AM, on 15/11/200
    > Platform: Windows XP SP2 (WinNT 5.01.2600
    > MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180
    > Running processes
    > C:\WINDOWS\System32\smss.ex
    > C:\WINDOWS\system32\winlogon.ex
    > C:\WINDOWS\system32\services.ex
    > C:\WINDOWS\system32\lsass.ex
    > C:\WINDOWS\system32\svchost.ex
    > C:\WINDOWS\System32\svchost.ex
    > C:\WINDOWS\system32\spoolsv.ex
    > D:\PROGRA~1\AVG7\avgamsvr.ex
    > D:\PROGRA~1\AVG7\avgupsvc.ex
    > C:\WINDOWS\system32\nvsvc32.ex
    > C:\WINDOWS\System32\svchost.ex
    > C:\WINDOWS\Explorer.EX
    > C:\Program Files\Sunbel
    > Software\CounterSpy\Consumer\sunThreatEngine.ex
    > C:\Program Files\Sunbel
    > Software\CounterSpy\Consumer\SunProtectionServer.ex
    > C:\WINDOWS\System32\taskswitch.ex
    > C:\WINDOWS\system32\RUNDLL32.EX
    > D:\PROGRA~1\AVG7\avgcc.ex
    > C:\WINDOWS\system32\q0jnvsm5.ex
    > C:\Program Files\Sunbelt Software\CounterSpy\Consumer\sunserver.ex
    > C:\Program Files\Java\jre1.5.0_05\bin\jusched.ex
    > C:\Program Files\Logitech\MouseWare\system\em_exec.ex
    > C:\Program Files\DV Series\Console\Watch.ex
    > D:\Program Files\aim.ex
    > C:\Program Files\MSN Messenger\msnmsgr.ex
    > D:\Program Files\Skype\Phone\Skype.ex
    > D:\PROGRA~1\AVG7\avgw.ex
    > C:\WINDOWS\system32\notepad.ex
    > C:\Program Files\Internet Explorer\iexplore.ex
    > C:\Program Files\LeechGet 2004\LeechGet.ex
    > D:\Program Files\HijackThis.ex
    > R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar
    > http://g.ninemsn.com.au/0SEDEAT/SAOS0
    > R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page
    > http://www.rosebum.com/foru
    > O1 - Hosts: 213.21.225.11 gg.muchina.co
    > O1 - Hosts: 213.21.225.11 ogg.muchina.co
    > O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3
    > - D:\Program Files\Adobe Reader 6\Reader\ActiveX\AcroIEHelper.dl
    > O2 - BHO: (no name) - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (n
    > file
    > O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.ex
    > irprops.cpl,,BluetoothAuthenticationAgen
    > O4 - HKLM\..\Run: [CoolSwitch] C:\WINDOWS\System32\taskswitch.ex
    > O4 - HKLM\..\Run: [PowerMenu] "%systemroot%\system32\powermenu.exe
    > -hideself o
    > O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EX
    > C:\WINDOWS\system32\NvCpl.dll,NvStartu
    > O4 - HKLM\..\Run: [nwiz] nwiz.exe /instal
    > O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EX
    > C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarIni
    > O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Ex
    > O4 - HKLM\..\Run: [AVG7_CC] D:\PROGRA~1\AVG7\avgcc.exe /STARTU
    > O4 - HKLM\..\Run: [QuickTime Task] "D:\downloads\qttask.exe
    > -atboottim
    > O4 - HKLM\..\Run: [q0jnvsm5] C:\WINDOWS\system32\q0jnvsm5.ex
    > O4 - HKLM\..\Run: [SunServer] C:\Program Files\Sunbel
    > Software\CounterSpy\Consumer\sunserver.ex
    > O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Progra
    > Files\Java\jre1.5.0_05\bin\jusched.ex
    > O4 - Startup: LimeWire On Startup.lnk = D:\Progra
    > Files\LimeWire\LimeWire.ex
    > O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Progra
    > Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.ex
    > O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Commo
    > Files\Adobe\Calibration\Adobe Gamma Loader.ex
    > O4 - Global Startup: Microsoft Office.lnk = D:\Program Files\Microsof
    > Office XP\Office10\OSA.EX
    > O4 - Global Startup: Watch.lnk = C:\Program Files\D
    > Series\Console\Watch.ex
    > O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AI
    > Toolbar\AIMBar.dll/aimsearch.ht
    > O8 - Extra context menu item: Download using LeechGet -
    > file://C:\Program Files\LeechGet 2004\\AddUrl.html
    > O8 - Extra context menu item: Download using LeechGet Wizard -
    > file://C:\Program Files\LeechGet 2004\\Wizard.html
    > O8 - Extra context menu item: E&xport to Microsoft Excel -
    > res://D:\PROGRA~1\MICROS~1\Office10\EXCEL.EXE/3000
    > O8 - Extra context menu item: Parse with LeechGet - file://C:\Program
    > Files\LeechGet 2004\\Parser.html
    > O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -
    > C:\Program Files\Java\jre1.5.0_05\bin\npjpi150_05.dll
    > O9 - Extra 'Tools' menuitem: Sun Java Console -
    > {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program
    > Files\Java\jre1.5.0_05\bin\npjpi150_05.dll
    > O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} -
    > D:\Program Files\aim.exe
    > O9 - Extra button: ICQ Lite - {B863453A-26C3-4e1f-A54D-A2CD196348E9} -
    > D:\Program Files\ICQLite\ICQLite.exe
    > O9 - Extra 'Tools' menuitem: ICQ Lite -
    > {B863453A-26C3-4e1f-A54D-A2CD196348E9} - D:\Program
    > Files\ICQLite\ICQLite.exe
    > O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52}
    > - C:\Program Files\AWS\WeatherBug\Weather.exe (file missing) (HKCU)
    > O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class)
    > - http://tinyurl.com/75mz5
    > O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient
    > Class) - http://tinyurl.com/and29
    > O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF}
    > (MsnMessengerSetupDownloadControl Class) -
    > http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
    > O18 - Protocol: bt2 - {1730B77B-F429-498F-9B15-4514D83C8294} -
    > D:\PROGRA~1\BT2Net\BT2PLU~1.DLL (file missing)
    > O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} -
    > "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
    > O18 - Filter: application/x-bt2 -
    > {6E1DDCE8-76BC-4390-9488-806E8FB1AD77} -
    > D:\PROGRA~1\BT2Net\BT2PLU~1.DLL
    > O23 - Service: Adobe LM Service - Unknown owner - C:\Program
    > Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    > O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. -
    > D:\PROGRA~1\AVG7\avgamsvr.exe
    > O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. -
    > D:\PROGRA~1\AVG7\avgupsvc.exe
    > O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA
    > Corporation - C:\WINDOWS\system32\nvsvc32.exe
    >



    --
    Cabbage
    ------------------------------------------------------------------------
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    View this thread: http://www.iamnotageek.com/showthread.php?t=1819105458
    Cabbage, Nov 14, 2005
    #1
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  2. Cabbage

    Guest

    Cabbage wrote:
    > My girlfriend installed a program called Burn4free to burn stuff to CD,
    > when she went to burn it told her "asci" driver needed.
    > She "obtained" the file (she doesn't remember where from) and extracted
    > it to the Burn4free system file, and then ran the asci file, as per the
    > instructions Burn4free gave her.
    > She was able to burn a CD, and when she re-inserted the disc to check
    > it had burned properly, F: drive dissapeared right before her eyes.
    > :censored:
    > The drivers are supposedly fine, but the device cannot be found, other
    > than that I have no idea what's happened, can anyone help?
    > Here's my HJT log if it's any use.


    The drivers might be fine, but the lower/upper filter keys probably are
    not.
    Also, the only thing I found in your HJT log that probably shouldn't be
    there is this, but before you go and kill it, would you mind emailing
    it to me? just copy it as bug.sam and send it to the account I'm
    posting with.

    > C:\WINDOWS\system32\q0jnvsm5.exe


    Have her uninstall the software. And go here to get her cdrw back:
    http://support.microsoft.com/default.aspx?scid=kb;en-us;320553


    Regards,
    Dustin Cook
    http://bughunter.atspace.org
    , Nov 15, 2005
    #2
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  3. Cabbage wrote:

    [see Subject]

    Damn! And just last week someone's printer was stolen. It's a
    jungle out there!


    --
    Blinky
    Killing all Google Groups posts.
    http://blinkynet.net/comp/uip5.html
    Blinky the Shark, Nov 15, 2005
    #3
  4. Cabbage

    Cabbage Guest

    Wrote:
    >
    > Have her uninstall the software. And go here to get her cdrw back
    > http://support.microsoft.com/default.aspx?scid=kb;en-us;32055
    >
    >
    > Regards
    > Dustin Coo
    > http://bughunter.atspace.or


    Umm, I tried to follow the instructions there, but it sai
    > 3.Locate and then click the following registry subkey
    > *HKEY_LOCAL_MACHINE/System/CurrentControlSet/Control/Class/{4d36e965-e325-11ce-bfc1-08002be10318}
    > 4.On the *File* menu, click *Export*
    >


    and I located the reg subkey, but there is like 24 of them with tha
    exact same name. Should I export all of them, or am I in deeper s**
    than I thought

    Sorry to be a bother, but I'm a complete newbie at this stuff

    --
    Cabbag
    -----------------------------------------------------------------------
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    Cabbage, Nov 16, 2005
    #4
  5. Cabbage

    Cabbage Guest

    Damn, ignore my last post, I really shouldn't try this stuff when I'
    falling asleep

    Anyway, the info from the microsoft support page didn't help
    Any other ideas? All I can do is :banghead:
    Device manager says the registry info is incomplete or damaged, an
    that the device location is 0(0)

    The drive is working, I just can't access it because it won't show u
    in 'My Computer'
    It only dissapeared after my girlfirend installed Burn4free

    --
    Cabbag
    -----------------------------------------------------------------------
    Cabbage's Profile: http://www.iamnotageek.com/member.php?userid=1609
    View this thread: http://www.iamnotageek.com/showthread.php?t=181910545
    Cabbage, Nov 17, 2005
    #5
  6. Cabbage

    Jim Byrd Guest

    Hi Cabbage - Try some more of the same but different. ;)

    See here: http://support.microsoft.com/default.aspx?scid=kb;[LN];270008 It
    may not sound like it applies but take the steps outlined there to delete
    the Upper and Lower Filters.

    You can also use this reg file to handle these deletes (it takes care of
    deleting some other things which can cause problems as well):
    http://www.aumha.org/downloads/cdgone.zip This is
    pretty much the "standard" fix for this type of issue. Backup first so that
    you can recover if there are problems (there aren't usually, BTW).

    It's recommended by Compaq/HP that you run FilterFixer also when this occurs
    to recreate the correct entries, here:
    ftp://ftp.compaq.com/pub/softpaq/sp27501-28000/sp27949.exe Instructions
    here: ftp://ftp.compaq.com/pub/softpaq/sp27501-28000/sp27949.txt

    --
    Regards, Jim Byrd, MS-MVP/DTS/AH-VSOP
    My Blog, Defending Your Machine, here:
    http://DefendingYourMachine.blogspot.com/

    "Cabbage" <> wrote in message
    news:
    > Damn, ignore my last post, I really shouldn't try this stuff when I'm
    > falling asleep.
    >
    > Anyway, the info from the microsoft support page didn't help.
    > Any other ideas? All I can do is :banghead:
    > Device manager says the registry info is incomplete or damaged, and
    > that the device location is 0(0).
    >
    > The drive is working, I just can't access it because it won't show up
    > in 'My Computer'.
    > It only dissapeared after my girlfirend installed Burn4free.
    Jim Byrd, Nov 18, 2005
    #6
  7. "Cabbage" <> skrev i meddelandet
    news:...
    >
    > Damn, ignore my last post, I really shouldn't try this stuff when I'm
    > falling asleep.
    >
    > Anyway, the info from the microsoft support page didn't help.
    > Any other ideas? All I can do is :banghead:
    > Device manager says the registry info is incomplete or damaged, and
    > that the device location is 0(0).
    >
    > The drive is working, I just can't access it because it won't show up
    > in 'My Computer'.
    > It only dissapeared after my girlfirend installed Burn4free.
    >
    >
    > --
    > Cabbage
    > ------------------------------------------------------------------------
    > Cabbage's Profile: http://www.iamnotageek.com/member.php?userid=16099
    > View this thread: http://www.iamnotageek.com/showthread.php?t=1819105458
    >


    Run this file, it could possibly solve your problem...

    http://www.ds.hj.se/~statemachine/xp_cd_dvd_fix.vbs

    You have to disable any antivirus software first, since some of those
    applications consider all unsigned vbs-scripts to be viruses.
    Roger Jansson, Nov 18, 2005
    #7
  8. Cabbage

    Jim Byrd Guest

    Hi Roger - Just an FYI in case you post this again sometime - That file is
    just MVP Doug Knox's original .vbs version of cdgone.reg which I posted
    above. If you're going to point people to it, here's the author's download
    site: http://www.dougknox.com/ (See Win XP Fixes|Restore CD/DVD Drives to
    Explorer), and here's the direct download link:
    http://www.dougknox.com/xp/utils/XP_CD-DVD-Fix.zip which will unzip to a
    ..exe file to perform the same functions.

    --
    Regards, Jim Byrd, MS-MVP/DTS/AH-VSOP
    My Blog, Defending Your Machine, here:
    http://DefendingYourMachine.blogspot.com/

    "Roger Jansson" <> wrote in message
    news:dlkjjn$btb$
    > "Cabbage" <> skrev i

    meddelandet
    > news:...
    >>
    >> Damn, ignore my last post, I really shouldn't try this stuff when I'm
    >> falling asleep.
    >>
    >> Anyway, the info from the microsoft support page didn't help.
    >> Any other ideas? All I can do is :banghead:
    >> Device manager says the registry info is incomplete or damaged, and
    >> that the device location is 0(0).
    >>
    >> The drive is working, I just can't access it because it won't show up
    >> in 'My Computer'.
    >> It only dissapeared after my girlfirend installed Burn4free.
    >>
    >>
    >> --
    >> Cabbage
    >> ------------------------------------------------------------------------
    >> Cabbage's Profile: http://www.iamnotageek.com/member.php?userid=16099
    >> View this thread: http://www.iamnotageek.com/showthread.php?t=1819105458
    >>

    >
    > Run this file, it could possibly solve your problem...
    >
    > http://www.ds.hj.se/~statemachine/xp_cd_dvd_fix.vbs
    >
    > You have to disable any antivirus software first, since some of those
    > applications consider all unsigned vbs-scripts to be viruses.
    Jim Byrd, Nov 18, 2005
    #8
  9. Cabbage

    Cabbage Guest

    Alrighty then, I tried _XP_CD-DVD-Fix.zip_ and no good
    I tried the upper/lower filter thing
    > 6.Click the *REG_MULTI_SZ* data type *UpperFilters*, and then clic
    > *Delete* on the *Edit* menu. When you are prompted to confirm th
    > deletion, click *Yes*.
    >
    > *Note* If this data type is missing, go to Method 2
    >
    > 7.Click the *REG_MULTI_SZ* data type *LowerFilters*, and then clic
    > *Delete* on the *Edit* menu. When you are prompted to confirm th
    > deletion, click *Yes*
    >
    > 8.Quit Registry Editor, and then restart the computer


    but I can't find REG_MULTI_SZ in regedit
    I also tried uninstalling the device and reinstalling it(method 2)
    nothing

    --
    Cabbag
    -----------------------------------------------------------------------
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    View this thread: http://www.iamnotageek.com/showthread.php?t=181910545
    Cabbage, Nov 22, 2005
    #9
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