Cannot connect laptop to wireless network

Discussion in 'General Computer Support' started by bkang, Oct 30, 2010.

  1. bkang

    bkang

    Joined:
    Oct 30, 2010
    Messages:
    1
    I have a Compaq Presario laptop and we just got signed up with verison DSL with a Westell 7500 wireless router. I can get the laptop to connect to the network so it recognizes that it's there but we I try to get on the internet it says there is a porblem with my internet connection. When I connect the computer with a ethernet cable, there are no problems connecting to the internet. I have tried unlpugging the router and deleting the network and reinstalling it without success.
    Please let me know if you have any suggestions.
    thanks
    bkang, Oct 30, 2010
    #1
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  2. bkang

    errolfrandy

    Joined:
    Nov 5, 2010
    Messages:
    4
    sure that yu turn on the external wireless switch or button of the laptop , aan manually add your network name ( ssid) and make sure that you have the wpa key or wep key
    . data encryption should be, tkip or aes:
    errolfrandy, Nov 5, 2010
    #2
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