Cannot access website with IE7 on Windows Vista

Discussion in 'Computer Support' started by patriot8813, May 14, 2007.

  1. patriot8813

    patriot8813 Guest

    My sisters labtop using windows vista IE 7 cannot access one website,
    www.axiacollege.com. The problem occurred earlier today, and I cannot
    seem to figure out what is causing it. It was able to access this
    morning on the same network its on now. And I can access the site on
    my computer.

    I have downloaded and ran several spyware/malware fixes and none have
    come up with anything.


    I downloaded and saved a log from hijackthis that i'll post now as
    well:


    Logfile of HijackThis v1.99.1
    Scan saved at 9:20:40 PM, on 5/13/2007
    Platform: Unknown Windows (WinNT 6.00.1904)
    MSIE: Internet Explorer v7.00 (7.00.6000.16386)


    Running processes:
    C:\Windows\system32\Dwm.exe
    C:\Windows\system32\taskeng.exe
    C:\Windows\Explorer.EXE
    C:\Windows\RtHDVCpl.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\McAfee\MSK\mskagent.exe
    C:\Program Files\SiteAdvisor\6066\SiteAdv.exe
    C:\Program Files\TOSHIBA\TOSCDSPD\TOSCDSPD.exe
    C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
    C:\Program Files\AOL 9.0\waol.exe
    C:\Program Files\Synaptics\SynTP\SynToshiba.exe
    C:\PROGRA~1\McAfee.com\Agent\mcagent.exe
    C:\Program Files\McAfee\MPS\mpsevh.exe
    C:\Program Files\Common Files\AOL\1172099954\ee\aolsoftware.exe
    C:\Program Files\Windows Mail\WinMail.exe
    C:\Program Files\AOL 9.0\shellmon.exe
    C:\Program Files\Internet Explorer\ieuser.exe
    C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
    C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
    c:\program files\mcafee\msc\mcuimgr.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Users\Holly\AppData\Local\Temp\Temp3_hijackthis.zip\HijackThis.exe


    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =
    http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
    http://www.toshibadirect.com/dpdstart
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL
    =
    http://www.toshibadirect.com/dpdstart
    R1 - HKLM\Software\Microsoft\Internet Explorer
    \Main,Default_Search_URL
    = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
    http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
    http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant
    =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch
    =
    R0 - HKCU\Software\Microsoft\Internet Explorer
    \Toolbar,LinksFolderName
    =
    O1 - Hosts: ::1 localhost
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-
    B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX
    \AcroIEHelper.dll
    O2 - BHO: (no name) - {089FD14D-132B-48FC-8861-0048AE113215} - C:
    \Program Files\SiteAdvisor\6066\SiteAdv.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -
    C:
    \Program Files\Java\jre1.6.0\bin\ssv.dll
    O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:
    \PROGRA~1\mcafee\VIRUSS~1\scriptcl.dll
    O3 - Toolbar: McAfee SiteAdvisor -
    {0BF43445-2F28-4351-9252-17FE6E806AA0} - C:\Program Files\SiteAdvisor
    \6066\SiteAdv.dll
    O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE
    \CLIStart.exe"
    O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP
    \SynTPEnh.exe
    O4 - HKLM\..\Run: [MSConfig] "C:\Windows\system32\msconfig.exe" /auto
    O4 - HKCU\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD
    \TOSCDSPD.exe
    O4 - HKCU\..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat
    7.0\Reader
    \AdobeUpdateManager.exe AcRdB7_0_9
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files
    \Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501}
    - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-
    AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
    O9 - Extra button: Send to OneNote -
    {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:
    \PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote -
    {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:
    \PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263}
    -
    C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nlaapi.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\napinsp.dll
    O11 - Options group: [INTERNATIONAL] International*
    O13 - Gopher Prefix:
    O16 - DPF: {56393399-041A-4650-94C7-13DFCB1F4665} (PSFormX Control) -
    http://www.my-etrust.com/Extern/RoadRunner/PestScan/pestscan.cab
    O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games -
    Installer) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab56649.cab
    O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:
    \Program Files\Common Files\Microsoft Shared\Help\hxds.dll
    O18 - Protocol: siteadvisor - {3A5DC592-7723-4EAA-9EE6-AF4222BCF879}
    -
    C:\Program Files\SiteAdvisor\6066\SiteAdv.dll
    O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) -
    Agere Systems - C:\Windows\system32\agrsmsvc.exe
    O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:
    \Program Files\Common Files\AOL\ACS\AOLAcsd.exe
    O23 - Service: Ati External Event Utility - ATI Technologies Inc. -
    C:
    \Windows\system32\Ati2evxx.exe
    O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:
    \Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
    O23 - Service: McAfee E-mail Proxy (Emproxy) - McAfee, Inc. - C:
    \PROGRA~1\COMMON~1\McAfee\EmProxy\emproxy.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision
    Corporation - C:\Program Files\Common Files\InstallShield\Driver
    \11\Intel 32\IDriverT.exe
    O23 - Service: lxbc_device - - C:\Windows\system32\lxbccoms.exe
    O23 - Service: McAfee HackerWatch Service - McAfee, Inc. - C:\Program
    Files\Common Files\McAfee\HackerWatch\HWAPI.exe
    O23 - Service: McAfee Update Manager (mcmispupdmgr) - McAfee, Inc. -
    C:
    \PROGRA~1\McAfee\MSC\mcupdmgr.exe
    O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:
    \PROGRA~1\McAfee\MSC\mcmscsvc.exe
    O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:
    \program files\common files\mcafee\mna\mcnasvc.exe
    O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:
    \PROGRA~1\McAfee\VIRUSS~1\mcods.exe
    O23 - Service: McAfee Protection Manager (mcpromgr) - McAfee, Inc. -
    C:
    \PROGRA~1\McAfee\MSC\mcpromgr.exe
    O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:
    \PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
    O23 - Service: McAfee Redirector Service (McRedirector) - McAfee,
    Inc.
    - c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
    O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. -
    C:
    \PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
    O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:
    \PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
    O23 - Service: McAfee Personal Firewall Service (MpfService) -
    McAfee,
    Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
    O23 - Service: McAfee Privacy Service (MPS9) - McAfee, Inc. - C:
    \PROGRA~1\McAfee\MPS\mps.exe
    O23 - Service: McAfee SpamKiller Service (MSK80Service) - McAfee Inc.
    - C:\Program Files\McAfee\MSK\MskSrver.exe
    O23 - Service: @%SystemRoot%\system32\qwave.dll,-1 (QWAVE) - Unknown
    owner - %windir%\system32\svchost.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\seclogon.dll,-7001 (seclogon) -
    Unknown owner - %windir%\system32\svchost.exe (file missing)
    O23 - Service: SiteAdvisor Service - McAfee, Inc. - C:\Program Files
    \SiteAdvisor\6066\SAService.exe
    O23 - Service: Swupdtmr - Unknown owner - c:\TOSHIBA\IVP\swupdate
    \swupdtmr.exe
    O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - TOSHIBA
    Corporation - C:\Windows\system32\TODDSrv.exe
    O23 - Service: TOSHIBA Power Saver (TosCoSrv) - TOSHIBA Corporation -
    C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
    O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead
    Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD
    \ULCDRSvr.exe
    O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101
    (WMPNetworkSvc) - Unknown owner - %ProgramFiles%\Windows Media Player
    \wmpnetwk.exe (file missing)


    Does anyone have a possible solution, im racking my brain with this.
    I
    cannot access the site in firefox either and cannot ping the site as
    well. Besides spyware/malware removal tools i have only tried the
    netsh winsock reset command. Any help would be appreciated.

    Thank you.


    Chris
     
    patriot8813, May 14, 2007
    #1
    1. Advertising

  2. patriot8813

    Guest

    patriot8813 <> wrote:

    >My sisters labtop using windows vista IE 7 cannot access one website,
    >www.axiacollege.com. The problem occurred earlier today, and I cannot
    >seem to figure out what is causing it. It was able to access this
    >morning on the same network its on now. And I can access the site on
    >my computer.
    >
    >I have downloaded and ran several spyware/malware fixes and none have
    >come up with anything.



    Start | Run <type in>
    IPCONFIG /FLUSHDNS
    <enter>
    Sometimes it works

    Since your IE7 works, don't download any updates for awhile.

    >Logfile of HijackThis v1.99.1

    Post it here http://hijackthis.de/en
    --
    Who designed this ride?
    http://www.dougweb.org/images/blog/donaldduck_1-774410.jpg
     
    , May 14, 2007
    #2
    1. Advertising

  3. patriot8813

    Evan Platt Guest

    On 13 May 2007 20:32:33 -0700, patriot8813 <> wrote:

    >My sisters labtop using windows vista IE 7 cannot access one website,
    >www.axiacollege.com. The problem occurred earlier today, and I cannot
    >seem to figure out what is causing it. It was able to access this
    >morning on the same network its on now. And I can access the site on
    >my computer.
    >
    >I have downloaded and ran several spyware/malware fixes and none have
    >come up with anything.


    can she ping www.axiacollege.com ? (Start, Run, command <Enter>
    ping www.axiacollege.com

    --
    To reply via e-mail, remove The Obvious from my e-mail address.
     
    Evan Platt, May 14, 2007
    #3
  4. patriot8813

    patriot8813 Guest

    On May 13, 9:44 pm, wrote:
    > patriot8813 <> wrote:
    > >My sisters labtop using windows vista IE 7 cannot access one website,
    > >www.axiacollege.com. The problem occurred earlier today, and I cannot
    > >seem to figure out what is causing it. It was able to access this
    > >morning on the same network its on now. And I can access the site on
    > >my computer.

    >
    > >I have downloaded and ran several spyware/malware fixes and none have
    > >come up with anything.

    >
    > Start | Run <type in>
    > IPCONFIG /FLUSHDNS
    > <enter>
    > Sometimes it works
    >
    > Since your IE7 works, don't download any updates for awhile.
    >
    > >Logfile of HijackThis v1.99.1

    >
    > Post it herehttp://hijackthis.de/en
    > --
    > Who designed this ride?http://www.dougweb.org/images/blog/donaldduck_1-774410.jpg


    Thanks for the reply.

    The flush dns command didnt work.

    Thanks for the hijack this info, working that out now.

    Chris.
     
    patriot8813, May 14, 2007
    #4
  5. patriot8813

    patriot8813 Guest

    On May 13, 9:50 pm, Evan Platt <>
    wrote:
    > On 13 May 2007 20:32:33 -0700, patriot8813 <> wrote:
    >
    > >My sisters labtop using windows vista IE 7 cannot access one website,
    > >www.axiacollege.com. The problem occurred earlier today, and I cannot
    > >seem to figure out what is causing it. It was able to access this
    > >morning on the same network its on now. And I can access the site on
    > >my computer.

    >
    > >I have downloaded and ran several spyware/malware fixes and none have
    > >come up with anything.

    >
    > can she pingwww.axiacollege.com? (Start, Run, command <Enter>
    > pingwww.axiacollege.com
    >
    > --
    > To reply via e-mail, remove The Obvious from my e-mail address.


    No unable to ping the site either or access it in ie7 or firefox.

    Thanks

    Chris.
     
    patriot8813, May 14, 2007
    #5
  6. patriot8813

    flamer Guest

    On May 14, 4:18 pm, patriot8813 <> wrote:
    > On May 13, 9:50 pm, Evan Platt <>
    > wrote:
    >
    >
    >
    > > On 13 May 2007 20:32:33 -0700, patriot8813 <> wrote:

    >
    > > >My sisters labtop using windows vista IE 7 cannot access one website,
    > > >www.axiacollege.com. The problem occurred earlier today, and I cannot
    > > >seem to figure out what is causing it. It was able to access this
    > > >morning on the same network its on now. And I can access the site on
    > > >my computer.

    >
    > > >I have downloaded and ran several spyware/malware fixes and none have
    > > >come up with anything.

    >
    > > can she pingwww.axiacollege.com?(Start, Run, command <Enter>
    > > pingwww.axiacollege.com

    >
    > > --
    > > To reply via e-mail, remove The Obvious from my e-mail address.

    >
    > No unable to ping the site either or access it in ie7 or firefox.
    >
    > Thanks
    >
    > Chris.


    open a cmd window and type ipconfig /all and post the results, could
    be a dns server error. can you ping 64.233.167.99?

    Flamer.
     
    flamer , May 14, 2007
    #6
  7. patriot8813 wrote:

    > No unable to ping the site either or access it in ie7 or firefox.


    Check her HOSTS file to make sure axiacollege.com wasn't added.

    --
    -bts
    -Motorcycles defy gravity; cars just suck
     
    Beauregard T. Shagnasty, May 14, 2007
    #7
  8. patriot8813

    Mr. Arnold Guest

    "patriot8813" <> wrote in message
    news:...
    > On May 13, 9:50 pm, Evan Platt <>
    > wrote:
    >> On 13 May 2007 20:32:33 -0700, patriot8813 <> wrote:
    >>
    >> >My sisters labtop using windows vista IE 7 cannot access one website,
    >> >www.axiacollege.com. The problem occurred earlier today, and I cannot
    >> >seem to figure out what is causing it. It was able to access this
    >> >morning on the same network its on now. And I can access the site on
    >> >my computer.

    >>

    >


    Are these machines behind a router?

    Do you have access to the router?

    Can you connect the machine to the modem and the problem follows?
     
    Mr. Arnold, May 14, 2007
    #8
  9. patriot8813

    John Holmes Guest

    Evan Platt "contributed" in 24hoursupport.helpdesk:

    > On 13 May 2007 20:32:33 -0700, patriot8813 <> wrote:
    >
    >>My sisters labtop using windows vista IE 7 cannot access one website,
    >>www.axiacollege.com. The problem occurred earlier today, and I cannot
    >>seem to figure out what is causing it. It was able to access this
    >>morning on the same network its on now. And I can access the site on
    >>my computer.
    >>
    >>I have downloaded and ran several spyware/malware fixes and none have
    >>come up with anything.

    >
    > can she ping www.axiacollege.com ? (Start, Run, command <Enter>
    > ping www.axiacollege.com
    >


    You fucking idiot. From the OP: "cannot access the site in firefox either
    and cannot ping the site as well"

    --
    Your mother was an autistic bit-part actress who won "The World's Ugliest
    Woman" 3 years running in an illegal drinking establishment in New
    Guinea.
     
    John Holmes, May 14, 2007
    #9
    1. Advertising

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