Broadband - 12 month contracts and price changes (reductions).

Discussion in 'NZ Computing' started by canon paora, Jul 30, 2006.

  1. canon paora

    canon paora Guest

    What's the story?

    If you signup for 12 months and the plan you start with gets cheaper
    does your ISP reduce your monthly charge to the new rate or are you
    bound to paying the rate you start with for the 12 months?

    A friend (I'm not sure if he has given me the correct information) said
    he queried Telecom (who else!) about his latest charge and asked why he
    wasn't being charged the new lower rate.
    Do I really need to type out Telecom's reply or can you figure that out
    for yourself?
    canon paora, Jul 30, 2006
    #1
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  2. canon paora

    Vista Guest

    "canon paora" <> wrote in message
    news:...
    > What's the story?
    >
    > If you signup for 12 months and the plan you start with gets cheaper
    > does your ISP reduce your monthly charge to the new rate or are you
    > bound to paying the rate you start with for the 12 months?
    >
    > A friend (I'm not sure if he has given me the correct information) said
    > he queried Telecom (who else!) about his latest charge and asked why he
    > wasn't being charged the new lower rate.
    > Do I really need to type out Telecom's reply or can you figure that out
    > for yourself?
    >


    If it is a 12 month contract then yes they would be bound by the terms of
    that contract, including prices for those 12 months. I had a similar issue
    with Vodafone, so it isn't just telecom. They could terminate the contract
    but may have to pay a penalty.
    Vista, Jul 30, 2006
    #2
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  3. canon paora

    Sue Bilstein Guest

    On Sun, 30 Jul 2006 22:25:37 +1200, "Vista" <>
    wrote:
    >"canon paora" <> wrote in message
    >news:...
    >> What's the story?
    >>
    >> If you signup for 12 months and the plan you start with gets cheaper
    >> does your ISP reduce your monthly charge to the new rate or are you
    >> bound to paying the rate you start with for the 12 months?
    >>
    >> A friend (I'm not sure if he has given me the correct information) said
    >> he queried Telecom (who else!) about his latest charge and asked why he
    >> wasn't being charged the new lower rate.
    >> Do I really need to type out Telecom's reply or can you figure that out
    >> for yourself?
    >>

    >
    >If it is a 12 month contract then yes they would be bound by the terms of
    >that contract, including prices for those 12 months. I had a similar issue
    >with Vodafone, so it isn't just telecom. They could terminate the contract
    >but may have to pay a penalty.
    >


    Our plan got cheaper when the changes came in.

    (And I got the downtime credit on our latest bill).
    Sue Bilstein, Jul 30, 2006
    #3
  4. canon paora

    ~misfit~ Guest

    Sue Bilstein wrote:
    > On Sun, 30 Jul 2006 22:25:37 +1200, "Vista" <>
    > wrote:
    > > "canon paora" <> wrote in message
    > > news:...
    > > > What's the story?
    > > >
    > > > If you signup for 12 months and the plan you start with gets
    > > > cheaper does your ISP reduce your monthly charge to the new rate
    > > > or are you bound to paying the rate you start with for the 12
    > > > months?
    > > >
    > > > A friend (I'm not sure if he has given me the correct
    > > > information) said he queried Telecom (who else!) about his latest
    > > > charge and asked why he wasn't being charged the new lower rate.
    > > > Do I really need to type out Telecom's reply or can you figure
    > > > that out for yourself?
    > > >

    > >
    > > If it is a 12 month contract then yes they would be bound by the
    > > terms of that contract, including prices for those 12 months. I
    > > had a similar issue with Vodafone, so it isn't just telecom. They
    > > could terminate the contract but may have to pay a penalty.
    > >

    >
    > Our plan got cheaper when the changes came in.
    >
    > (And I got the downtime credit on our latest bill).


    Ahh but were you bound to a contract at the time?
    --
    Shaun.
    ~misfit~, Jul 30, 2006
    #4
  5. canon paora

    Sue Bilstein Guest

    ~misfit~ wrote:
    > Sue Bilstein wrote:
    > > >
    > > > If it is a 12 month contract then yes they would be bound by the
    > > > terms of that contract, including prices for those 12 months. I
    > > > had a similar issue with Vodafone, so it isn't just telecom. They
    > > > could terminate the contract but may have to pay a penalty.
    > > >

    > >
    > > Our plan got cheaper when the changes came in.
    > >
    > > (And I got the downtime credit on our latest bill).

    >
    > Ahh but were you bound to a contract at the time?


    Yes. Runs out in August.
    Sue Bilstein, Jul 30, 2006
    #5
  6. canon paora

    whome Guest

    "canon paora" <> wrote in message
    news:...
    > What's the story?
    >
    > If you signup for 12 months and the plan you start with gets cheaper
    > does your ISP reduce your monthly charge to the new rate or are you
    > bound to paying the rate you start with for the 12 months?
    >
    > A friend (I'm not sure if he has given me the correct information) said
    > he queried Telecom (who else!) about his latest charge and asked why he
    > wasn't being charged the new lower rate.
    > Do I really need to type out Telecom's reply or can you figure that out
    > for yourself?
    >


    Actually, i agree with telecom, a contracts a contract.
    whome, Jul 30, 2006
    #6
  7. canon paora

    ~misfit~ Guest

    Sue Bilstein wrote:
    > ~misfit~ wrote:
    > > Sue Bilstein wrote:
    > > > >
    > > > > If it is a 12 month contract then yes they would be bound by the
    > > > > terms of that contract, including prices for those 12 months. I
    > > > > had a similar issue with Vodafone, so it isn't just telecom.
    > > > > They could terminate the contract but may have to pay a penalty.
    > > > >
    > > >
    > > > Our plan got cheaper when the changes came in.
    > > >
    > > > (And I got the downtime credit on our latest bill).

    > >
    > > Ahh but were you bound to a contract at the time?

    >
    > Yes. Runs out in August.


    Hmmm, innerestin'.
    --
    Shaun.
    ~misfit~, Jul 31, 2006
    #7
  8. canon paora

    Vista Guest

    "Sue Bilstein" <> wrote in message
    news:...
    > On Sun, 30 Jul 2006 22:25:37 +1200, "Vista" <>
    > wrote:
    >>"canon paora" <> wrote in message
    >>news:...
    >>> What's the story?
    >>>
    >>> If you signup for 12 months and the plan you start with gets cheaper
    >>> does your ISP reduce your monthly charge to the new rate or are you
    >>> bound to paying the rate you start with for the 12 months?
    >>>
    >>> A friend (I'm not sure if he has given me the correct information) said
    >>> he queried Telecom (who else!) about his latest charge and asked why he
    >>> wasn't being charged the new lower rate.
    >>> Do I really need to type out Telecom's reply or can you figure that out
    >>> for yourself?
    >>>

    >>
    >>If it is a 12 month contract then yes they would be bound by the terms of
    >>that contract, including prices for those 12 months. I had a similar
    >>issue
    >>with Vodafone, so it isn't just telecom. They could terminate the contract
    >>but may have to pay a penalty.
    >>

    >
    > Our plan got cheaper when the changes came in.
    >
    > (And I got the downtime credit on our latest bill).


    You are lucky then. Telecom probably didn't have to do that, but it probably
    builds up some goodwill between both parties.
    Vista, Jul 31, 2006
    #8
  9. canon paora

    Gordon Guest

    On Mon, 31 Jul 2006 10:13:18 +1200, whome wrote:

    >
    > "canon paora" <> wrote in message
    > news:...
    >> What's the story?
    >>
    >> If you signup for 12 months and the plan you start with gets cheaper
    >> does your ISP reduce your monthly charge to the new rate or are you
    >> bound to paying the rate you start with for the 12 months?
    >>
    >> A friend (I'm not sure if he has given me the correct information) said
    >> he queried Telecom (who else!) about his latest charge and asked why he
    >> wasn't being charged the new lower rate.
    >> Do I really need to type out Telecom's reply or can you figure that out
    >> for yourself?
    >>

    >
    > Actually, i agree with telecom, a contracts a contract.


    Yes, *but* is agreed to in it?
    Gordon, Jul 31, 2006
    #9
  10. canon paora

    MarkH Guest

    "whome" <> wrote in
    news::

    >
    > "canon paora" <> wrote in message
    > news:...
    >> What's the story?
    >>
    >> If you signup for 12 months and the plan you start with gets cheaper
    >> does your ISP reduce your monthly charge to the new rate or are you
    >> bound to paying the rate you start with for the 12 months?
    >>
    >> A friend (I'm not sure if he has given me the correct information) said
    >> he queried Telecom (who else!) about his latest charge and asked why he
    >> wasn't being charged the new lower rate.
    >> Do I really need to type out Telecom's reply or can you figure that out
    >> for yourself?
    >>

    >
    > Actually, i agree with telecom, a contracts a contract.


    A contract is a contract and goodwill is goodwill. Telecom have clearly
    demonstrated that they care little for giving even the slightest amount
    more than they are legally bound to.

    The best options are:
    a. Terminate the contract, pay the penalty and change to a more customer
    focused company.
    b. Wait the contract out and then change to a more customer focused
    company.

    Either way, why deal with anyone that won't show a little generosity and
    give you more than you expect.

    Is Telcom's new motto: We will do anything we can for you (that we legally
    have to, but no more!).

    Wait until Naked DSL and LLU - I for one will make a sizable reduction in
    how much of my money goes Telecom's way! I will opt for naked DSL and give
    $500 per year less to Telecom. I will also jump at the chance to use any
    other DSLAM available other than Telecom's.


    --
    Mark Heyes (New Zealand)
    See my pics at www.gigatech.co.nz (last updated 27-May-06)
    "The person on the other side was a young woman. Very obviously a
    young woman. There was no possible way she could have been mistaken
    for a young man in any language, especially Braille."
    Maskerade
    MarkH, Jul 31, 2006
    #10
  11. canon paora

    Vista Guest

    "MarkH" <> wrote in message
    news:jMgzg.165251$...
    > "whome" <> wrote in
    > news::
    >
    >>
    >> "canon paora" <> wrote in message
    >> news:...
    >>> What's the story?
    >>>
    >>> If you signup for 12 months and the plan you start with gets cheaper
    >>> does your ISP reduce your monthly charge to the new rate or are you
    >>> bound to paying the rate you start with for the 12 months?
    >>>
    >>> A friend (I'm not sure if he has given me the correct information) said
    >>> he queried Telecom (who else!) about his latest charge and asked why he
    >>> wasn't being charged the new lower rate.
    >>> Do I really need to type out Telecom's reply or can you figure that out
    >>> for yourself?
    >>>

    >>
    >> Actually, i agree with telecom, a contracts a contract.

    >
    > A contract is a contract and goodwill is goodwill. Telecom have clearly
    > demonstrated that they care little for giving even the slightest amount
    > more than they are legally bound to.
    >
    > The best options are:
    > a. Terminate the contract, pay the penalty and change to a more customer
    > focused company.
    > b. Wait the contract out and then change to a more customer focused
    > company.
    >
    > Either way, why deal with anyone that won't show a little generosity and
    > give you more than you expect.
    >
    > Is Telcom's new motto: We will do anything we can for you (that we legally
    > have to, but no more!).
    >
    > Wait until Naked DSL and LLU - I for one will make a sizable reduction in
    > how much of my money goes Telecom's way! I will opt for naked DSL and
    > give
    > $500 per year less to Telecom. I will also jump at the chance to use any
    > other DSLAM available other than Telecom's.
    >
    >
    > --
    > Mark Heyes (New Zealand)
    > See my pics at www.gigatech.co.nz (last updated 27-May-06)
    > "The person on the other side was a young woman. Very obviously a
    > young woman. There was no possible way she could have been mistaken
    > for a young man in any language, especially Braille."
    > Maskerade


    With VOIP, you may get stuck if you need to use it in an emergency, as it
    isn't yet as reliable as conventional telephone systems. ALso the quality of
    service drops when the network is under high demand.
    Vista, Aug 1, 2006
    #11
  12. canon paora

    Richard Guest

    Vista wrote:

    > With VOIP, you may get stuck if you need to use it in an emergency, as it
    > isn't yet as reliable as conventional telephone systems. ALso the quality of
    > service drops when the network is under high demand.


    Im sick of hearing the old emergancy excuse for a phone. I have cellphones. They
    have proved much more reliable then the landline did.

    One thing that annoys me with using skypeout or voipcheap for calls is companies
    that only advertise an 0800 number, and then refuse to accept cellphone calls on
    it. At least pizzahut got themselves sorted out. Would be better if they offered
    an 09 number instead of, but telecom wont give you nifty call routing features
    on one of those.
    Richard, Aug 1, 2006
    #12
  13. canon paora

    MarkH Guest

    "Vista" <> wrote in news:1154403320.806635@ftpsrv1:

    > With VOIP, you may get stuck if you need to use it in an emergency, as
    > it isn't yet as reliable as conventional telephone systems. ALso the
    > quality of service drops when the network is under high demand.


    How many people would have the internet and would not have a cell phone?
    In my household there are 3 cell phones - 2 Vodafone and one Telecom.

    I don't think I care enough about the call quality under high demand to pay
    $500 per year for it - it would be cheaper to use my cell phone.

    The yearly cost for a prepaid cell phone which you can use in emergencies
    can be very cheap - under one tenth of what a Telecom land line will cost
    you.


    --
    Mark Heyes (New Zealand)
    See my pics at www.gigatech.co.nz (last updated 27-May-06)
    "The person on the other side was a young woman. Very obviously a
    young woman. There was no possible way she could have been mistaken
    for a young man in any language, especially Braille."
    Maskerade
    MarkH, Aug 1, 2006
    #13
  14. In article <44ced4be$>, says...
    >
    > Im sick of hearing the old emergancy excuse for a phone. I have cellphones. They
    > have proved much more reliable then the landline did.
    >


    Lucky you. I have to drive 80 km before my cellphone becomes more reliable than
    the landline. There are 3 spots on the way where it _may_ work. An option in an
    emergency? I think not.

    -P.

    --
    =========================================
    firstname dot lastname at gmail fullstop com
    Peter Huebner, Aug 2, 2006
    #14
  15. canon paora

    Richard Guest

    Peter Huebner wrote:
    > In article <44ced4be$>, says...
    >
    >>Im sick of hearing the old emergancy excuse for a phone. I have cellphones. They
    >>have proved much more reliable then the landline did.
    >>

    >
    >
    > Lucky you. I have to drive 80 km before my cellphone becomes more reliable than
    > the landline. There are 3 spots on the way where it _may_ work. An option in an
    > emergency? I think not.


    Thats unfortunate, but a reflection on your decision to live outside the
    coverage area. For the 90+ percent that do not, then a landline is not a
    nesecity and in the case of most people I know its a $45 a month tax on their
    broadband connection.
    Richard, Aug 2, 2006
    #15
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