Blockbuster Backpedaling

Discussion in 'DVD Video' started by Steve Harclerode, Dec 9, 2006.

  1. Recently I received an email sharing all the great benefits of the new
    "coupon on the return envelope" plan. One of the benefits it mentioned:

    --When you return a movie in-store, the next available item in your Queue
    will ship out right away. --

    I've used the coupon on the envelope several times, and I find that this
    isn't true. When I give my envelope to the store, it usually takes 2-3 days
    more for Blockbuster to receive my movie, and only after that will they send
    out the next movie.

    If I mail the envelope, it usually takes 24 hours or less for the movie to
    clear the queue, and for the next movie to be sent (I live very near a
    distribution center).

    Don't get me wrong -- I'm very satisfied with Blockbuster in general, I just
    don't care for advertising that isn't correct.

    I said "backpedaling" above because the Help at www.blockbuster.com has no
    mention of the line above, "...will ship out right away." My guess is that
    there was a breakdown in communications between techies and marketing.

    - Steve
    Steve Harclerode, Dec 9, 2006
    #1
    1. Advertising

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