bjc-2000 cartridge detect error

Discussion in 'General Computer Support' started by eponymous1212, Apr 4, 2009.

  1. eponymous1212

    eponymous1212

    Joined:
    Apr 4, 2009
    Messages:
    1
    Seem to be going round in circles on this one and would welcome your help.

    Symptoms:

    1) Printer working fine.
    2) During large print run notice machine going through motions but no ink coming through.
    3) Change both cartridges (Genuine BC21 Black & BCI Colour tanks in BC21e Cartridge)
    4) Following this, get "unsupported cartridge (BC-23) detected".

    Actions so far [to no avail]:
    a) Re-install drivers
    b) Install later version drivers (1.62 from velocityreviews)
    c) Clean print head.
    d) Swap cartridge with bjc-4300 (also Genuine BC21 Black & BCI Colour tanks in BC21e Cartridge)
    - bjc-2000 cartridge works fine in bjc-4300
    - bjc-4300 cartridge does not work in bjc-2000 (again unsupported cartridge (BC-23) detected prompt.)

    Is this a known problem? ... any advice most welcome?

    Many thanks,
    Eponymous1212
     
    eponymous1212, Apr 4, 2009
    #1
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  2. eponymous1212

    jbuyers

    Joined:
    Jun 22, 2009
    Messages:
    47
    looks like you may have to send her back to the factory.
     
    jbuyers, Jun 22, 2009
    #2
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