Amazon Marketplace Sellers.

Discussion in 'DVD Video' started by Scot Gardner, Feb 13, 2004.

  1. Scot Gardner

    Scot Gardner Guest

    Amazon offers new DVDs and CDs for sale, often at reasonable prices. So
    far, I have had no problems when dealing directly with Amazon.

    However, when Amazon does not have access to a factory-sealed DVD or CD,
    these titles are often available new and used from Amazon "Marketplace"
    sellers. These Marketplace sellers are independent sellers who operate
    under the protection of the Amazon website, but these sellers are
    responsible for delivering their products to the customer.

    As a type of disclaimer, Amazon makes available customer feedback about
    individual Marketplace sellers. While most of the feedback is good,
    about 1 in 25 feedback posts reads like these random examples:

    "I never received the DVD set I ordered. I had to repeatedly email these
    people to find out where my stuff was. Finally, I just asked for a
    refund. My worst online shopping experience!"

    "I ordered a DVD from them and never saw it. I emailed them twice then
    finally got a response saying they were looking into my issue. PRODUCT A
    NO SHOW! Still have not gotten my $$$ back."

    Dealing with Amazon Marketplace sellers can be risky and the odds of
    getting ripped off are much greater than dealing directly with Amazon.
    Amazon does offer a guarantee, but getting your money back involves a
    complicated and time consuming procedure.

    Here is my question: Has anyone here been ripped off by an Amazon
    Marketplace seller and, if so, how did you rectify this problem?
     
    Scot Gardner, Feb 13, 2004
    #1
    1. Advertising

  2. Scot Gardner

    Dave Guest

    Having sold many books on Marketplace, I'd like to point out that one of
    the reasons buyers leave the type of feedback you're seeing is that Amazon
    doesn't make it quite clear that Media Mail shipping, which they call
    "standard" shipping, can often take 3 or 4 weeks to arrive. Many buyers
    therefore have an unrealistic expectation that they'll get their book, CD,
    etc. in a few days and leave this type of "never arrived" feedback without
    even contacting the seller first.

    We even included a lengthy explanation of shipping issues in our initial
    order confirmation e-mails and still received ocassional "never received"
    feedback within a week or two of shipping orders that subsequently arrived.

    So, while I'm sure there are some really unscrupulous, or outright criminal
    sellers on Marketplace, my feeling is that most of the feedback you're
    seeing is the result of USPS delays, especially when the seller's overall
    rating is 4 or higher. If you don't want to chance a long wait, I would
    order everything with "expedited" shipping, and don't buy from Marketplace
    sellers who don't offer it. And avoid anyone with a rating lower than 4.


    Dave

    "Scot Gardner" <> wrote in
    news:20040213110753.932$:

    > Amazon offers new DVDs and CDs for sale, often at reasonable prices. So
    > far, I have had no problems when dealing directly with Amazon.
    >
    > However, when Amazon does not have access to a factory-sealed DVD or CD,
    > these titles are often available new and used from Amazon "Marketplace"
    > sellers. These Marketplace sellers are independent sellers who operate
    > under the protection of the Amazon website, but these sellers are
    > responsible for delivering their products to the customer.
    >
    > As a type of disclaimer, Amazon makes available customer feedback about
    > individual Marketplace sellers. While most of the feedback is good,
    > about 1 in 25 feedback posts reads like these random examples:
    >
    > "I never received the DVD set I ordered. I had to repeatedly email these
    > people to find out where my stuff was. Finally, I just asked for a
    > refund. My worst online shopping experience!"
    >
    > "I ordered a DVD from them and never saw it. I emailed them twice then
    > finally got a response saying they were looking into my issue. PRODUCT A
    > NO SHOW! Still have not gotten my $$$ back."
    >
    > Dealing with Amazon Marketplace sellers can be risky and the odds of
    > getting ripped off are much greater than dealing directly with Amazon.
    > Amazon does offer a guarantee, but getting your money back involves a
    > complicated and time consuming procedure.
    >
    > Here is my question: Has anyone here been ripped off by an Amazon
    > Marketplace seller and, if so, how did you rectify this problem?
    >
    >
    >
    >
     
    Dave, Feb 13, 2004
    #2
    1. Advertising

  3. Scot Gardner

    trent Guest

    Scot Gardner wrote:

    > Here is my question: Has anyone here been ripped off by an Amazon
    > Marketplace seller and, if so, how did you rectify this problem?


    Yes, it just happened to me. I ordered a DVD boxed set on Dec. 21st.
    Amazon sends you an e-mail confirm with the counter-party's e-dress.
    They say to wait 10-14 days (for good old USPS) then if the item hasn't
    arrived, take it up with your seller.

    When the item didn't arrive, I attempted to contact my seller. After
    five e-mails went unanswered I contacted Amazon about their "A-to-z
    Guarantee". They responded within 24 hours that they would "look into
    the matter" and the refunded my money within about ten days.

    At least for me, their system worked. I'd still have rather gotten the
    DVD's...

    trent
    --
    I read it on the Internet, therefore it must be true.
     
    trent, Feb 13, 2004
    #3
  4. Dave <> wrote:

    >Having sold many books on Marketplace, I'd like to point out that one of
    >the reasons buyers leave the type of feedback you're seeing is that Amazon
    >doesn't make it quite clear that Media Mail shipping, which they call
    >"standard" shipping, can often take 3 or 4 weeks to arrive. Many buyers
    >therefore have an unrealistic expectation that they'll get their book, CD,
    >etc. in a few days and leave this type of "never arrived" feedback without
    >even contacting the seller first.


    This is the biggest problem, from my (seller) point of view: having no
    idea that something is wrong until the bad feedback shows up. Each buyer
    gets a confirmation email from me stating when the book was shipped and
    this provides an easy way for the buyer to contact me if he has to.
    Fortunately, problems occur in much less than 1% of my sales, but an
    unhappy buyer is much more likely to leave feedback than a happy one.

    Some things to keep in mind:
    "Standard" shipping is Media Mail. This can easily take 2 weeks or more to
    get across the country, and even longer to Alaska and Hawaii. Even if the
    seller puts the book in the mail the same day you buy it (as I often do),
    you are paying for slow USPS service.

    "Expedited" shipping is either First Class or Priority Mail, almost always
    the latter in my case. This is what you should pay for if you want your
    item in a hurry. Note that a smart seller will usually offer a free
    upgrade from Standard shipping to First Class mail for CDs or DVDs.

    The Post Office does screw up. I had one package where the PO ripped
    everything off the outside, including the shipping label (luckily I wrote
    the return address directly on the package), so now I hand-write the
    shipping address on every package.

    Even though most buyers praise the quality of my packaging, nothing can
    stop the Post Office from mutilating a package if they want to. These
    problems CAN be resolved if the buyer would say something.

    Another time, the PO returned a package to me as "undeliverable, no such
    address". I double-checked with the buyer, and the address was correct,
    and I re-sent it--the second time it was delivered. Good communication
    from the buyer alerted me to the delay in receiving the package, and good
    communication from me kept the buyer happy.

    Check your emails from Amazon, too! One buyer wrote to me asking where his
    book was, but the sale was never completed; due to some problem, _Amazon_
    cancelled the sale, so the book was never paid for. For every sale, Amazon
    collects the money, and then pays the Marketplace seller. Amazon also
    cancels a sale when they can't collect. Amazon does alert buyers when this
    happens. But buyers will blame the Marketplace seller.

    And there's always bound to be a few problem sellers in such a large
    population, just like on ebay. My advice is to not only check the feedback
    rating, but try to 'read between the lines' in the sellers' comments for
    each item. I'm also a frequent buyer on Amazon Marketplace, and I will
    avoid a seller who has no comments or just generic comments on the item
    he's selling. And if you end up with a problem that's not resolved, you
    can get your money back from Amazon.

    Robinandersen9


    --
    Reply address munged. You can figure it out.
     
    Robin Andersen, Feb 13, 2004
    #4
  5. Scot Gardner

    Mike S. Guest

    My biggest problem is the disconnect between the ad and the product.

    When an individual or small business sells something on eBay, it's usually
    a good bet that the item physically exists waiting to be shipped.

    On numerous occasions I've ordered small electronics or entertainment
    media (video or audio) only to find out, sometimes _weeks_ later, that
    they don't actually _have_ the item listed as available for sale.

    For instance: two weeks ago I ordered an imported "special edition"
    version of a domestic CD which came with a bonus DVD of music videos.

    It's supposed to be here already, per the terms posted on the Amazon web
    site detailing when the dealer is required to ship and what the acceptable
    delivery window is given the selected shipment method.

    So I email them. Two days later, an email appears saying the item is "on
    back order" and would I like to keep the order open. Mind you, they have
    known about my order for 2 weeks, and only told me of this situation when
    I wrote to find out why I haven't heard or received anything.

    I'm normally pertty tolerant of this sort of thing, but after the Nth
    Amazon Marketplace dealer pulling the same shit, I blew a fuse. I'm sure
    it didn't accomplish anything but letting me blow off steam, but I'm
    getting a refund and a contrite apology without explanation.

    Caveat emptor. By the way, this dealer's rating was 4.6 out of 5.
     
    Mike S., Feb 14, 2004
    #5
  6. Scot Gardner

    Scot Gardner Guest

    "trent" <> wrote in message
    news:...
    Scot Gardner wrote:

    > Here is my question: Has anyone here been ripped off by an Amazon
    > Marketplace seller and, if so, how did you rectify this problem?


    <<Yes, it just happened to me. I ordered a DVD boxed set on Dec. 21st.
    Amazon sends you an e-mail confirm with the counter-party's e-dress.
    They say to wait 10-14 days (for good old USPS) then if the item hasn't
    arrived, take it up with your seller.>>

    <<When the item didn't arrive, I attempted to contact my seller. After
    five e-mails went unanswered I contacted Amazon about their "A-to-z
    Guarantee". They responded within 24 hours that they would "look into
    the matter" and the refunded my money within about ten days.>>

    <<At least for me, their system worked. I'd still have rather gotten
    the DVD's... trent>>


    The problem with having Amazon fix the problem is that the Amazon
    website says, "Buyers are limited to a lifetime maximum of three
    claims." It appears that the odds of getting ripped off are around 1 in
    25, so you may need to make more than 3 claims in a lifetime. I asked
    about disputing the charge with my credit card company and Amazon sent
    me an email with the following information:

    "The A-to-Z Guarantee claim, once submitted, gives us the ability to
    refund you, as well as to investigate the seller. Buyers are limited to
    a lifetime maximum of three claims."

    "Please know that disputing the charge with your credit card company
    would make you ineligible for the A-to-z Guarantee. Filing for the
    guarantee in such a case allows us to uphold our high standards for our
    seller community. That said, the decision of whether to dispute charges
    or apply for the A-to-Z Guarantee is an individual one. However, if you
    will dispute the charges with your credit card company, you will still
    be eligible for the three claims."

    http://www.amazon.com/exec/obidos/tg/browse/-/537868/no-link/104-7935609-8125526
     
    Scot Gardner, Feb 14, 2004
    #6
  7. Scot Gardner

    Scot Gardner Guest

    "Robin Andersen" <RobinAndersen9_aol.com@127.0.0.1> wrote in message
    news:...
    <<"Expedited" shipping is either First Class or Priority Mail, almost
    always the latter in my case. This is what you should pay for if you
    want your item in a hurry. Note that a smart seller will usually offer a
    free upgrade from Standard shipping to First Class mail for CDs or
    DVDs.>>


    My seller promised: "Free fast 1st class upgrade! You will love this CD
    as well as our Super Fast service!!!" Order supposedly shipped 2 weeks
    ago and I still have not received my CD. So much for the "1st class
    upgrade."

    The seller's remedy: "We will provide you with a refund as soon as you
    receive our CD and return it back to us."

    Pathetic!
     
    Scot Gardner, Feb 14, 2004
    #7
  8. Scot Gardner

    Scot Gardner Guest

    "Dave" <> wrote in message
    news:Xns948E567322BC0dsilbermanhotmailcom@64.164.98.49...

    <<So, while I'm sure there are some really unscrupulous, or outright
    criminal sellers on Marketplace, my feeling is that most of the feedback
    you're seeing is the result of USPS delays, especially when the seller's
    overall rating is 4 or higher. If you don't want to chance a long wait,
    I would order everything with "expedited" shipping, and don't buy from
    Marketplace sellers who don't offer it. And avoid anyone with a rating
    lower than 4.>>


    Thanks for the advice.

    I am now convinced that the Amazon Marketplace is infested with
    unscrupulous thieves and vultures who will lie and cheat in order to con
    unsuspecting Amazon customers out of their money. Getting ripped off for
    $15-$25 is just like getting an undeserved parking ticket: You hate to
    pay it, but going to court costs you even more in lost time and lost
    income.

    I think it's the same with the Amazon Marketplace and its many
    unscrupulous sellers who know that most people will not complain when
    they are cheated out of small amounts of money. It's just too much
    trouble to obtain justice.

    What a racket! Unethical Marketplace sellers can continually defraud
    people while hiding behind the perceived respectability of the Amazon
    website.
     
    Scot Gardner, Feb 14, 2004
    #8
  9. Scot Gardner

    Dave Garrett Guest

    In article <c0jsn7$t1a$>, says...

    > On numerous occasions I've ordered small electronics or entertainment
    > media (video or audio) only to find out, sometimes _weeks_ later, that
    > they don't actually _have_ the item listed as available for sale.


    [...]

    > I'm normally pertty tolerant of this sort of thing, but after the Nth
    > Amazon Marketplace dealer pulling the same shit, I blew a fuse. I'm sure
    > it didn't accomplish anything but letting me blow off steam, but I'm
    > getting a refund and a contrite apology without explanation.
    >
    > Caveat emptor. By the way, this dealer's rating was 4.6 out of 5.


    I've had pretty mixed luck with Amazon Marketplace sellers. I recently
    ordered a book from one, then when it hadn't shown up after a month, I
    realized I'd failed to check the seller's feedback before ordering. Upon
    doing so, a pattern emerged quickly: items never shipped, then seller
    claimed they were "lost in the mail" and either a replacement was
    shipped, or the buyer got stiffed with no further communication. Sure
    enough, when I emailed the seller, he claimed it had been shipped, and
    said a replacement would be in the mail shortly. It actually did show up
    a couple of days later, fortunately, because since it was for only a few
    dollars, I was unwilling to call in one of my three lifetime-allotted A-
    to-Z Guarantees (the fact that one is limited to three claims, period,
    ought to be an indication of the confidence Amazon places in its
    Marketplace sellers' integrity). Another book I ordered recently from a
    different seller arrived quickly, but the condition had been completely
    misrepresented. This guy has actually had the nerve to email me
    afterward and ask me to post positive feedback for our transaction,
    which needless to say I will not be doing.

    OTOH, when Blue Underground's limited-edition DVD boxset "The Mondo Cane
    Collection" was first released, there was a Marketplace seller who was
    offering new, sealed copies for about $60, a huge discount off the $150
    list price and almost $20 cheaper than anyone else was selling it for
    online. I ordered one, expecting to get an email saying he'd sold out,
    but sure enough it showed up about a week later. It was in perfect
    condition, too, a big plus since it was released with an attractive but
    very fragile plastic slipcase, which many buyers reported damage to
    before it was even taken out of the shrinkwrap.

    Dave
     
    Dave Garrett, Feb 14, 2004
    #9
  10. Scot Gardner

    Scot Gardner Guest

    "Mike S." <> wrote in message
    news:c0jsn7$t1a$...
    <<...after the Nth Amazon Marketplace dealer pulling the same shit, I
    blew a fuse. I'm sure it didn't accomplish anything but letting me blow
    off steam, but I'm getting a refund and a contrite apology without
    explanation.>>


    Right now, I'm trying to get a valid response to my Amazon question: How
    many characters can be used to rate a Marketplace seller? Amazon email
    says 80 characters ("Your comments are limited to 80 characters, so do
    your best to keep them succinct."), but the actual form says 200
    characters. I have experimented with my seller feedback and the form
    actually accepts 200 characters. (Spaces are counted as characters.) I
    have also noticed that other pissed off people have responded with
    feedback which uses over 190 characters.

    Therefore, my seller feedback, as seen below, completely fits in the
    Amazon 200-character box, with no characters cut off at the end:

    BUYER BEWARE!!! Read ALL feedback!!! Seller has MANY undelivered CDs!!!
    Seller promises: "Free fast 1st class upgrade" and "Super Fast" service.
    LIES!!! Ordered 2 weeks ago & still no CD. WATCH OUT!!!
     
    Scot Gardner, Feb 14, 2004
    #10
  11. Scot Gardner

    Samantha Guest

    "Scot Gardner" <> wrote:

    >Buyers are limited to a lifetime maximum of three
    >claims.


    Well, there are unscrupulous buyers, you know.

    >It appears that the odds of getting ripped off are around 1 in 25


    You must have done a very poor analysis of the sellers' feedback to arrive
    at that figure.

    >so you may need to make more than 3 claims in a lifetime.


    I would think that if your luck is that bad, you'd change your mind about
    buying that way anyway.


    --
    Reply address munged. You can figure it out.
     
    Samantha, Feb 14, 2004
    #11
  12. Scot Gardner

    Samantha Guest

    "Scot Gardner" <> wrote:

    >What a racket! Unethical Marketplace sellers can continually defraud
    >people while hiding behind the perceived respectability of the Amazon
    >website.


    You've had one slow transaction and this constitutes "continually
    defrauding"? Bit of a leap, isn't it?


    --
    Reply address munged. You can figure it out.
     
    Samantha, Feb 14, 2004
    #12
  13. I recently got jipped on Amazon Marketplace trying to snap up a used copy
    of the Korean film Shiri (Columbia-Tristar R1 version).

    After I placed my order, it turned out the seller, djangomusic, is sort
    of a "network" of b&m stores. And this "network" was OUT of used copies
    of Shiri.

    My money was refunded, but I was a bit steamed that "djangomusic" didn't
    tell me this information up front.

    I wound up getting my copy of Shiri from SecondSpin.com.

    Edward
     
    Edward Curtis, Feb 14, 2004
    #13
  14. Scot Gardner

    trent Guest

    Scot Gardner wrote:
    >
    > "trent" <> wrote in message
    > news:...
    > Scot Gardner wrote:
    >
    > > Here is my question: Has anyone here been ripped off by an Amazon
    > > Marketplace seller and, if so, how did you rectify this problem?

    >
    > <<Yes, it just happened to me. I ordered a DVD boxed set on Dec. 21st.
    > Amazon sends you an e-mail confirm with the counter-party's e-dress.
    > They say to wait 10-14 days (for good old USPS) then if the item hasn't
    > arrived, take it up with your seller.>>
    >
    > <<When the item didn't arrive, I attempted to contact my seller. After
    > five e-mails went unanswered I contacted Amazon about their "A-to-z
    > Guarantee". They responded within 24 hours that they would "look into
    > the matter" and the refunded my money within about ten days.>>
    >
    > <<At least for me, their system worked. I'd still have rather gotten
    > the DVD's... trent>>
    >
    > The problem with having Amazon fix the problem is that the Amazon
    > website says, "Buyers are limited to a lifetime maximum of three
    > claims." It appears that the odds of getting ripped off are around 1 in
    > 25, so you may need to make more than 3 claims in a lifetime. I asked
    > about disputing the charge with my credit card company and Amazon sent
    > me an email with the following information:



    I thought it moronic also. Three claims- what BS. If it ever get's to
    that point maybe I'll stop using them like Paypal "We MUST have your
    bank account number...." Right.

    Out of hundreds of online transactions over 6 or 7 years this is the
    first one to go bad, so I think I've got some time left ;)

    I bought my projector NIB through e-bay, if there was ever a transaction
    I sweated, that was it.


    trent
    --
    "This user has a pattern of behaviour in the usenet group chi.forsale
    that borders on abusive."
     
    trent, Feb 14, 2004
    #14
  15. Scot Gardner

    mike avera Guest

    i was recently ripped off. some chick was selling X Files season sets
    for about 50 bucks so i ordered one. a month goes by and no dvds. she
    ignores my emails..so, i complained to Amazon and they said they couldnt
    help me, apparently because i paid her by check or some such crap. my
    beef was..she had a "safe buying guarantee" on her listing..if Amazon is
    gonna be choosy on who they protect, she should never have been allowed
    to have that guarantee. so, basically, i'm out 50 bucks and Amazon
    seemed not to care.
     
    mike avera, Feb 14, 2004
    #15
  16. Scot Gardner

    Samantha Guest

    (mike avera) wrote:

    > i complained to Amazon and they said they couldnt
    >help me, apparently because i paid her by check or some such crap. my
    >beef was..she had a "safe buying guarantee" on her listing..if Amazon is
    >gonna be choosy on who they protect, she should never have been allowed
    >to have that guarantee. so, basically, i'm out 50 bucks and Amazon
    >seemed not to care.


    If you paid by check, you bypassed the Amazon payments system for
    Marketplace items. Amazon essentially had nothing to do with your
    transaction. Amazon did not collect your money, so they cannot refund your
    money.

    It's like contacting an ebay seller directly and bypassing the auction to
    buy the item. Ebay is not going to guarantee that sort of thing, either.

    "We accept checks as payment for most items, except: ...
    Orders from Amazon Marketplace, Auctions, and zShops sellers.
    http://www.amazon.com/exec/obidos/tg/browse/-/518222/103-4104946-5271855#restrictions
     
    Samantha, Feb 14, 2004
    #16
  17. Scot Gardner

    Dave Garrett Guest

    In article <>,
    says...

    > I recently got jipped on Amazon Marketplace trying to snap up a used copy
    > of the Korean film Shiri (Columbia-Tristar R1 version).
    >
    > After I placed my order, it turned out the seller, djangomusic, is sort
    > of a "network" of b&m stores. And this "network" was OUT of used copies
    > of Shiri.
    >
    > My money was refunded, but I was a bit steamed that "djangomusic" didn't
    > tell me this information up front.
    >
    > I wound up getting my copy of Shiri from SecondSpin.com.


    I've found Django's to be quite reputable - I recently got an opened but
    like-new copy of the inexplicably out-of-print Paramount DVD of FUNERAL
    IN BERLIN from them for $16.95. That is a hell of a deal when you look
    at what this disc has been selling on eBay for. And it got here in less
    than a week after I placed my order online. As always, YMMV.

    Dave
     
    Dave Garrett, Feb 14, 2004
    #17
  18. I used Amazon Marketplace sellers dozens of times and only had problems
    twice.

    Once I put it to the Amazon and got a refund, the other time the item
    did finally arrive.

    Mike

    Scot Gardner wrote:
    >
    > "Mike S." <> wrote in message
    > news:c0jsn7$t1a$...
    > <<...after the Nth Amazon Marketplace dealer pulling the same shit, I
    > blew a fuse. I'm sure it didn't accomplish anything but letting me blow
    > off steam, but I'm getting a refund and a contrite apology without
    > explanation.>>
    >
    > Right now, I'm trying to get a valid response to my Amazon question: How
    > many characters can be used to rate a Marketplace seller? Amazon email
    > says 80 characters ("Your comments are limited to 80 characters, so do
    > your best to keep them succinct."), but the actual form says 200
    > characters. I have experimented with my seller feedback and the form
    > actually accepts 200 characters. (Spaces are counted as characters.) I
    > have also noticed that other pissed off people have responded with
    > feedback which uses over 190 characters.
    >
    > Therefore, my seller feedback, as seen below, completely fits in the
    > Amazon 200-character box, with no characters cut off at the end:
    >
    > BUYER BEWARE!!! Read ALL feedback!!! Seller has MANY undelivered CDs!!!
    > Seller promises: "Free fast 1st class upgrade" and "Super Fast" service.
    > LIES!!! Ordered 2 weeks ago & still no CD. WATCH OUT!!!
     
    Michael Rogers, Feb 14, 2004
    #18
  19. Scot Gardner

    Scot Gardner Guest

    "Samantha" <> wrote in message
    news:...
    > "Scot Gardner" <> wrote:
    >
    > >What a racket! Unethical Marketplace sellers can continually
    > >defraud people while hiding behind the perceived respectability
    > >of the Amazon website.

    >
    > You've had one slow transaction and this constitutes "continually
    > defrauding"? Bit of a leap, isn't it?



    Not really. I have read negative feedback from about 50 disgusted Amazon
    Marketplace buyers who claim to have never received their orders. There
    is plenty of other negative feedback about orders which actually
    arrived but were unsatisfactory. I read negative feedback concerning at
    least 100 misrepresented items, damaged items, wrong or substituted
    items (tape sent instead of CD, for example), a book which reeked of
    mildew, and just plain slow service. I really think the chances of being
    dissatisfied with an Amazon Marketplace transaction are greater than
    1 in 20.

    My Amazon Marketplace seller's ad promised me, "Comments: BRAND
    NEW & SEALED-FREE FAST 1ST CLASS UPGRADE!! - YOU WILL
    LOVE THIS CD AS WELL AS OUR SUPER FAST SERVICE!!!"

    Before ordering, I received this assurance in an e-mail from
    "theluckyboy":

    Standard Shipping is called Media Mail on Amazon.
    Media Mail can take 7 to 14 days to be delivered.
    We upgrade it to First Class Mail which takes 2 to 5 days
    at no extra cost to the customer.

    Thanks for your interest,
    LUCKY BOY

    It's been over two weeks and my "Free Fast 1st Class Upgrade" CD has yet
    to arrive. For the title I wanted, "theluckyboy" had the most expensive
    of all the "factory sealed" CDs offered. I ordered it anyway because of
    the promised 1st class upgrade. I suspect that the CD was never shipped
    at all.

    After looking at the feedback directed at several Amazon Marketplace
    sellers whose ratings ranged from 4.2 stars to 4.8 stars (out of a
    maximum of 5 stars) I discovered a very disturbing trend: LOTS of Amazon
    Marketplace orders never seem to arrive, including mine. On the other
    hand, the approximately 25 orders that I have made directly with Amazon
    have never given me a problem.

    I belatedly read the feedback directed at my seller ("theluckyboy" --
    who had a rating of 4.8 stars) and found the following negative
    feedback:

    "I am YET to receive this CD!!!!!"
    Date: 01/21/2004 Rated by Buyer: awade50

    "I have yet to receive my CD..ordered it before christmas"
    Date: 01/20/2004 Rated by Buyer: foxfire125

    "I have not received my order. The charge appeared on my credit card and
    I had to pay for it. I tried to contact luckyboy by email and have not
    gotten a response."
    Date: 12/29/2003 Rated by Buyer: loveweasle

    "Ordered a CD, now is three weeks late. No word from the supplier,
    LuckyBoy. Pretty awful."
    Date: 12/17/2003 Rated by Buyer: rgarg27

    "vendor cancelled order, issued refund."
    Date: 12/17/2003 Rated by Buyer:

    "ummmm.. i never received this"
    Date: 11/04/2003 Rated by Buyer: shoestomp

    "It's been a month and a half, and I still don't have my CD!!"
    Date: 09/06/2003 Rated by Buyer: purepraya155

    "no acknowledgement from vendor, never received DVD"
    Date: 08/31/2003 Rated by Buyer: mcinturffs

    "CD out; finally responded to 3rd email over month after payment and
    refunded $"
    Date: 08/25/2003 Rated by Buyer:

    "Sucks."
    Date: 08/23/2003 Rated by Buyer: mightyfee2

    "Never got the CD"
    Date: 08/04/2003 Rated by Buyer: hlprescott2

    "Never recieved anything but a lot of excuses, Took my money, No CD.
    Disgraceful!"
    Date: 07/16/2003 Rated by Buyer: billgrif8

    "I ordered this. The credit card was charged. I NEVER recieved the
    item!!!!!!"
    Date: 05/28/2003 Rated by Buyer: redmaura

    "Did not receive the product. Awful service and awful treatment."
    Date: 04/10/2003 Rated by Buyer: shaishp

    "My order is not here &it was shipped on feb.24&no e-mail response"
    Date: 03/17/2003 Rated by Buyer: jasperpoops2003

    "We honestly don't understand why you find it necessary to send us
    threatening em"
    Date: 12/30/2002 Rated by Buyer: catlyn37

    "I never received my order"
    Date: 11/12/2002 Rated by Buyer: dps71

    http://www.amazon.com/gp/help/selle...DUFXDWXHI&asin=B00000I13V&marketplaceSeller=1

    http://www.amazon.com/exec/obidos/t...00000I13V/all/ref=dp_pb_a/104-7935609-8125526
     
    Scot Gardner, Feb 15, 2004
    #19
  20. Scot Gardner

    luminos Guest

    "Robin Andersen" <RobinAndersen9_aol.com@127.0.0.1> wrote in message
    news:...
    > Dave <> wrote:
    >
    > >Having sold many books on Marketplace, I'd like to point out that one of
    > >the reasons buyers leave the type of feedback you're seeing is that

    Amazon
    > >doesn't make it quite clear that Media Mail shipping, which they call
    > >"standard" shipping, can often take 3 or 4 weeks to arrive. Many buyers
    > >therefore have an unrealistic expectation that they'll get their book,

    CD,
    > >etc. in a few days and leave this type of "never arrived" feedback

    without
    > >even contacting the seller first.

    >
    > This is the biggest problem, from my (seller) point of view: having no
    > idea that something is wrong until the bad feedback shows up. Each buyer
    > gets a confirmation email from me stating when the book was shipped and
    > this provides an easy way for the buyer to contact me if he has to.
    > Fortunately, problems occur in much less than 1% of my sales, but an
    > unhappy buyer is much more likely to leave feedback than a happy one.
    >
    > Some things to keep in mind:
    > "Standard" shipping is Media Mail. This can easily take 2 weeks or more to
    > get across the country, and even longer to Alaska and Hawaii. Even if the
    > seller puts the book in the mail the same day you buy it (as I often do),
    > you are paying for slow USPS service.
    >
    > "Expedited" shipping is either First Class or Priority Mail, almost always
    > the latter in my case. This is what you should pay for if you want your
    > item in a hurry.


    I ordered two items from two different sellers via expediated shipping last
    month. Neither have arrived. I did not have trouble with markeplace
    sellers until recently. It is my opinion that the quality standards have
    gone down the tubes and will never order again.
     
    luminos, Feb 15, 2004
    #20
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