Advice rqd on initial set-up

Discussion in 'UK VOIP' started by =?ISO-8859-1?Q?=22Pet_=40_www=2Egymratz=2Eco=2Euk_, Nov 22, 2006.

  1. Hi All,
    Over the last few days I've been "fiddling" with plugging a phone into
    my Draytek 2910VG and need some simple(?) advice.

    I have registered an account with sipgate for incoming number which
    seems to have worked. If I log onto the account page I can see numbers
    dialed (which didn't get through due to "insufficient funds") and also
    numbers that have attempted to dial the sipgate number.

    Sipgate status page says the number/device is not active and the call is
    dropped when attempting phone from a regular phone.

    On a side note...
    I tried on 5 seperate occasions to add money to the sipgate account
    (thinking they may need an initial deposit to activate the account) and
    every time, the security code (where you phone 10010 or whatever) was
    invalid! How mad is that! they don't even want my money when I am
    desperate to give it to them. !

    TIA
    Pete
    --
    http://gymratz.co.uk - Best Gym Equipment & Bodybuilding Supplements UK.
    http://gymratz.co.uk/polar-heart-rate-monitors/Polar Heart Rate Monitors
    http://fitness-equipment-uk.com - UK's No.1 Fitness Equipment Suppliers.
    http://water-rower.co.uk - Worlds best prices on the Worlds best Rower.
     
    =?ISO-8859-1?Q?=22Pet_=40_www=2Egymratz=2Eco=2Euk_, Nov 22, 2006
    #1
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  2. =?ISO-8859-1?Q?=22Pet_=40_www=2Egymratz=2Eco=2Euk_

    Ivor Jones Guest

    ""Pet @ www.gymratz.co.uk ;¬)"" <>
    wrote in message
    news:yl%8h.5089$
    > Hi All,
    > Over the last few days I've been "fiddling" with plugging
    > a phone into my Draytek 2910VG and need some simple(?)
    > advice.
    > I have registered an account with sipgate for incoming
    > number which seems to have worked. If I log onto the
    > account page I can see numbers dialed (which didn't get
    > through due to "insufficient funds") and also numbers
    > that have attempted to dial the sipgate number.
    > Sipgate status page says the number/device is not active
    > and the call is dropped when attempting phone from a
    > regular phone.


    How long since the account was set up..? It can sometimes take a while for
    the PSTN number to propagate through the system, also some telcos may not
    have added the relevant range to their systems. The active/not active icon
    on the website is only valid at the time you log on to the website; click
    on Device Details and see if a popup box with your IP address and
    equipment details comes up.

    > On a side note...
    > I tried on 5 seperate occasions to add money to the
    > sipgate account (thinking they may need an initial
    > deposit to activate the account) and every time, the
    > security code (where you phone 10010 or whatever) was
    > invalid! How mad is that! they don't even want my money
    > when I am desperate to give it to them. !


    The code is 10002 IIRC and is only required when making a first time
    credit by debit/credit card. If you use Paypal you don't need this code.
    IIRC there is a known problem with this system, email support and tell
    them, they should be able to sort it out for you.

    Ivor
     
    Ivor Jones, Nov 22, 2006
    #2
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  3. Ivor Jones wrote:

    >
    > How long since the account was set up..? It can sometimes take a while for
    > the PSTN number to propagate through the system, also some telcos may not
    > have added the relevant range to their systems. The active/not active icon
    > on the website is only valid at the time you log on to the website; click
    > on Device Details and see if a popup box with your IP address and
    > equipment details comes up.


    Account was set up about 48 hours ago.
    If I click on the device details box it comes up with nothing except
    Expires 22.11.2006 00:00h
    and...
    <img src="" alt="" />
    in the box below.

    > The code is 10002 IIRC and is only required when making a first time
    > credit by debit/credit card. If you use Paypal you don't need this code.
    > IIRC there is a known problem with this system, email support and tell
    > them, they should be able to sort it out for you.


    It's actually 10200 but to be honest, if I don't need to give them any
    money to recieve calls, I won't. I would have been quite happy to make a
    one-off payment of even the £10 minimum, but if it is so difficult to
    even do that I'm not going to go out of my way to give them money.

    Next job is a voipcheap.com account I think
    4p / min. to uk mobiles... that's not bad going really is it.
    (now done)

    Cheers
    Pete

    --
    http://gymratz.co.uk - Best Gym Equipment & Bodybuilding Supplements UK.
    http://gymratz.co.uk/polar-heart-rate-monitors/Polar Heart Rate Monitors
    http://fitness-equipment-uk.com - UK's No.1 Fitness Equipment Suppliers.
    http://water-rower.co.uk - Worlds best prices on the Worlds best Rower.
     
    =?ISO-8859-1?Q?=22Pet_=40_www=2Egymratz=2Eco=2Euk_, Nov 22, 2006
    #3
  4. =?ISO-8859-1?Q?=22Pet_=40_www=2Egymratz=2Eco=2Euk_

    Desk Rabbit Guest

    Pet @ www.gymratz.co.uk ;¬) wrote:
    > Ivor Jones wrote:
    >
    >>
    >> How long since the account was set up..? It can sometimes take a while
    >> for the PSTN number to propagate through the system, also some telcos
    >> may not have added the relevant range to their systems. The active/not
    >> active icon on the website is only valid at the time you log on to the
    >> website; click on Device Details and see if a popup box with your IP
    >> address and equipment details comes up.

    >
    > Account was set up about 48 hours ago.
    > If I click on the device details box it comes up with nothing except
    > Expires 22.11.2006 00:00h
    > and...
    > <img src="" alt="" />
    > in the box below.
    >
    >> The code is 10002 IIRC and is only required when making a first time
    >> credit by debit/credit card. If you use Paypal you don't need this
    >> code. IIRC there is a known problem with this system, email support
    >> and tell them, they should be able to sort it out for you.

    >
    > It's actually 10200 but to be honest, if I don't need to give them any
    > money to recieve calls, I won't. I would have been quite happy to make a
    > one-off payment of even the £10 minimum, but if it is so difficult to
    > even do that I'm not going to go out of my way to give them money.
    >
    > Next job is a voipcheap.com account I think
    > 4p / min. to uk mobiles... that's not bad going really is it.
    > (now done)

    You sure about that? When I just checked they were showing 0.104 ppm
    including VAT on their rates page. You might be looking at euros instead
    of GBP. Check the drop down box at the top.
     
    Desk Rabbit, Nov 22, 2006
    #4
  5. =?ISO-8859-1?Q?=22Pet_=40_www=2Egymratz=2Eco=2Euk_

    Ivor Jones Guest

    ""Pet @ www.gymratz.co.uk ;¬)"" <>
    wrote in message
    news:F319h.5156$
    > Ivor Jones wrote:
    >
    > >
    > > How long since the account was set up..? It can
    > > sometimes take a while for the PSTN number to propagate
    > > through the system, also some telcos may not have added
    > > the relevant range to their systems. The active/not
    > > active icon on the website is only valid at the time
    > > you log on to the website; click on Device Details and
    > > see if a popup box with your IP address and equipment
    > > details comes up.

    >
    > Account was set up about 48 hours ago.
    > If I click on the device details box it comes up with
    > nothing except Expires 22.11.2006 00:00h
    > and...
    > <img src="" alt="" />
    > in the box below.


    In that case, is the device actually registered properly..? Can you call
    10000 (test number) ok..?

    > > The code is 10002 IIRC and is only required when making
    > > a first time credit by debit/credit card. If you use
    > > Paypal you don't need this code. IIRC there is a known
    > > problem with this system, email support and tell them,
    > > they should be able to sort it out for you.

    >
    > It's actually 10200 but to be honest, if I don't need to
    > give them any money to recieve calls, I won't. I would
    > have been quite happy to make a one-off payment of even
    > the £10 minimum, but if it is so difficult to even do
    > that I'm not going to go out of my way to give them
    > money.


    All I can suggest is email support and see what they say.

    > Next job is a voipcheap.com account I think
    > 4p / min. to uk mobiles... that's not bad going really is
    > it. (now done)


    Not for mobiles, no. However I call them so rarely the price I pay is
    fine.

    Ivor
     
    Ivor Jones, Nov 22, 2006
    #5
  6. =?ISO-8859-1?Q?=22Pet_=40_www=2Egymratz=2Eco=2Euk_

    Jono Guest

    Desk Rabbit formulated on Wednesday :
    >> Next job is a voipcheap.com account I think
    >> 4p / min. to uk mobiles... that's not bad going really is it.
    >> (now done)


    > You sure about that? When I just checked they were showing 0.104 ppm
    > including VAT on their rates page. You might be looking at euros instead of
    > GBP. Check the drop down box at the top.


    There are two things odd here.

    The voipcheap site is generally shown in Euros. 0.04 /is/ quoted,
    however, I think the OP has misread the line above as the rate for
    non-geos is 0.04.

    Mobiles are quoted as E0.06.

    Then, if you switch to £/p, the rate quoted for UK mobiles shoots up to
    £0.089 + VAT

    I can confirm, however, that I am actually being charged E0.06/min -
    which they charge in whole minutes.
     
    Jono, Nov 22, 2006
    #6
  7. =?ISO-8859-1?Q?=22Pet_=40_www=2Egymratz=2Eco=2Euk_

    Desk Rabbit Guest

    Jono wrote:
    > Desk Rabbit formulated on Wednesday :
    >>> Next job is a voipcheap.com account I think
    >>> 4p / min. to uk mobiles... that's not bad going really is it.
    >>> (now done)

    >
    >> You sure about that? When I just checked they were showing 0.104 ppm
    >> including VAT on their rates page. You might be looking at euros
    >> instead of GBP. Check the drop down box at the top.

    >
    > There are two things odd here.
    >
    > The voipcheap site is generally shown in Euros. 0.04 /is/ quoted,
    > however, I think the OP has misread the line above as the rate for
    > non-geos is 0.04.
    >
    > Mobiles are quoted as E0.06.
    >
    > Then, if you switch to £/p, the rate quoted for UK mobiles shoots up to
    > £0.089 + VAT
    >
    > I can confirm, however, that I am actually being charged E0.06/min -

    Which currently converts to 0.04 ppm. How odd!
     
    Desk Rabbit, Nov 22, 2006
    #7
  8. =?ISO-8859-1?Q?=22Pet_=40_www=2Egymratz=2Eco=2Euk_

    News Reader Guest

    Hi,

    A quick thing that should be helpful is that freephone (or VoIP) numbers on
    most all of these services should always be "dialable" (and free!).

    You can use these to test outbound without credit, etc.


    Best wishes,



    News Reader


    "Pet @ www.gymratz.co.uk ;¬)" <> wrote in message
    news:yl%8h.5089$...
    > Hi All,
    > Over the last few days I've been "fiddling" with plugging a phone into
    > my Draytek 2910VG and need some simple(?) advice.
    >
    > I have registered an account with sipgate for incoming number which
    > seems to have worked. If I log onto the account page I can see numbers
    > dialed (which didn't get through due to "insufficient funds") and also
    > numbers that have attempted to dial the sipgate number.
    >
    > Sipgate status page says the number/device is not active and the call is
    > dropped when attempting phone from a regular phone.
    >
    > On a side note...
    > I tried on 5 seperate occasions to add money to the sipgate account
    > (thinking they may need an initial deposit to activate the account) and
    > every time, the security code (where you phone 10010 or whatever) was
    > invalid! How mad is that! they don't even want my money when I am
    > desperate to give it to them. !
    >
    > TIA
    > Pete
    > --
    > http://gymratz.co.uk - Best Gym Equipment & Bodybuilding Supplements UK.
    > http://gymratz.co.uk/polar-heart-rate-monitors/Polar Heart Rate Monitors
    > http://fitness-equipment-uk.com - UK's No.1 Fitness Equipment Suppliers.
    > http://water-rower.co.uk - Worlds best prices on the Worlds best Rower.
     
    News Reader, Nov 23, 2006
    #8
  9. Ivor Jones wrote:

    > All I can suggest is email support and see what they say.


    Re-booted the router and everything registered ok.

    >> Next job is a voipcheap.com account I think
    >> 4p / min. to uk mobiles... that's not bad going really is
    >> it. (now done)

    >
    > Not for mobiles, no. However I call them so rarely the price I pay is
    > fine.


    The only downside with using voipcheap.com is lack of caler ID.
    It just shows as "out of area" which is a bit of a pain.

    I'll have to see how things go. Oh, and not wanting to jump on the
    "Sipgate is evil" band waggon but.... being forced to use MS Internet
    explorer to log on to my account because firefox just sits there with a
    blank screen is a real pain, which is a shame as the interface is pretty
    good (except for trying to find the tab to credit account)


    --
    http://gymratz.co.uk - Best Gym Equipment & Bodybuilding Supplements UK.
    http://gymratz.co.uk/polar-heart-rate-monitors/Polar Heart Rate Monitors
    http://fitness-equipment-uk.com - UK's No.1 Fitness Equipment Suppliers.
    http://water-rower.co.uk - Worlds best prices on the Worlds best Rower.
     
    =?ISO-8859-1?Q?=22Pet_=40_www=2Egymratz=2Eco=2Euk_, Nov 23, 2006
    #9
  10. Jono wrote:

    > The voipcheap site is generally shown in Euros. 0.04 /is/ quoted,
    > however, I think the OP has misread the line above as the rate for
    > non-geos is 0.04.
    >
    > Mobiles are quoted as E0.06.
    >
    > Then, if you switch to £/p, the rate quoted for UK mobiles shoots up to
    > £0.089 + VAT
    >
    > I can confirm, however, that I am actually being charged E0.06/min -
    > which they charge in whole minutes.


    I think the error occurs because the "conversion" rate is no doubt
    manually entered and hasn't been updated for a long while.
    Ignore it it's completely meaningless.

    The fact is you pay to your account in Euros the actual cost is
    determined by what conversion rate your credit card gives you at the
    time. I have always found C.C. rates pretty close to actual rates, so...

    xe.com Universal Currency Converter ® Results
    Live mid-market rates as of 2006.11.23 09:57:26 UTC.
    0.06 EUR Euro = 0.0406402 GBP United Kingdom Pounds

    Charge hasn't dropped into my C.C. account yet so I don't know _exactly_
    what it cost but it will be close enough not to be be losing sleep about.

    :¬)

    Cheers
    Pete
    --
    http://gymratz.co.uk - Best Gym Equipment & Bodybuilding Supplements UK.
    http://gymratz.co.uk/polar-heart-rate-monitors/Polar Heart Rate Monitors
    http://fitness-equipment-uk.com - UK's No.1 Fitness Equipment Suppliers.
    http://water-rower.co.uk - Worlds best prices on the Worlds best Rower.
     
    =?ISO-8859-15?Q?=22Pet_=40_www=2Egymratz=2Eco=2Euk, Nov 23, 2006
    #10
  11. News Reader wrote:
    > A quick thing that should be helpful is that freephone (or VoIP) numbers on
    > most all of these services should always be "dialable" (and free!).
    >
    > You can use these to test outbound without credit, etc.
    > Best wishes,


    Thanks all for the help.
    Everything working fine at home now.
    Several test calls to uk were fine though no CID is the pay-off for
    extremely cheap/free calls I suppose.

    On another set-up note... (on the vigour 2910 etc)
    if I have 1 x seperate DECT base station on each of the VOIP ports,
    presumably an incoming call can be made to ring both ports at the same time?

    If so, and say DECT1 picked up the call, would it be possible to tranfer
    the call to DECT2 ?

    I was considering a dual-line DECT but a cheaper alternative would be as
    described above if indeed this is the way it can be operated.

    Thanks in advance.
    Pete

    --
    http://gymratz.co.uk - Best Gym Equipment & Bodybuilding Supplements UK.
    http://gymratz.co.uk/polar-heart-rate-monitors/Polar Heart Rate Monitors
    http://fitness-equipment-uk.com - UK's No.1 Fitness Equipment Suppliers.
    http://water-rower.co.uk - Worlds best prices on the Worlds best Rower.
     
    =?ISO-8859-1?Q?=22Pet_=40_www=2Egymratz=2Eco=2Euk_, Nov 23, 2006
    #11
  12. =?ISO-8859-1?Q?=22Pet_=40_www=2Egymratz=2Eco=2Euk_

    Ivor Jones Guest

    ""Pet @ www.gymratz.co.uk ;¬)"" <>
    wrote in message
    news:Bre9h.5467$

    [snip]

    > Thanks all for the help.
    > Everything working fine at home now.
    > Several test calls to uk were fine though no CID is the
    > pay-off for extremely cheap/free calls I suppose.


    On what..? I get CLI on Sipgate, no problem.

    > On another set-up note... (on the vigour 2910 etc)
    > if I have 1 x seperate DECT base station on each of the
    > VOIP ports, presumably an incoming call can be made to
    > ring both ports at the same time?
    > If so, and say DECT1 picked up the call, would it be
    > possible to tranfer the call to DECT2 ?
    >
    > I was considering a dual-line DECT but a cheaper
    > alternative would be as described above if indeed this is
    > the way it can be operated.


    I don't know about the Draytek, but you can certainly do this with the AVM
    Fritz!Box range.

    Ivor
     
    Ivor Jones, Nov 23, 2006
    #12
  13. =?ISO-8859-1?Q?=22Pet_=40_www=2Egymratz=2Eco=2Euk_

    Jono Guest

    Ivor Jones used his keyboard to write :

    >> Several test calls to uk were fine though no CID is the
    >> pay-off for extremely cheap/free calls I suppose.

    >
    > On what..? I get CLI on Sipgate, no problem.
    >


    Keep up! :)

    On voipcheap.com, no CLI is presented as they no longer offer PSTN
    numbers.
     
    Jono, Nov 23, 2006
    #13
  14. =?ISO-8859-1?Q?=22Pet_=40_www=2Egymratz=2Eco=2Euk_

    alexd Guest

    "Pet @ www.gymratz.co.uk ;¬)" wrote:

    > xe.com Universal Currency Converter ® Results
    > Live mid-market rates as of 2006.11.23 09:57:26 UTC.
    > 0.06 EUR Euro = 0.0406402 GBP United Kingdom Pounds


    If you've got a Google box in your browser, you can type:

    0.06 EUR in GBP

    which is a handy little shortcut! Or even,

    0.06 french money in british money

    --
    <http://ale.cx/> (AIM:troffasky) ()
    19:37:54 up 3 days, 23:19, 2 users, load average: 0.30, 0.13, 0.09
    This is my BOOOOOOOOOOOOOOOOOOOOOMSTICK
     
    alexd, Nov 23, 2006
    #14
  15. =?ISO-8859-1?Q?=22Pet_=40_www=2Egymratz=2Eco=2Euk_

    Mike Sun Guest

    > On voipcheap.com, no CLI is presented as they no longer offer PSTN
    > numbers.


    But voipcheap.com does present CLI if used to make a "direct" call. I.e.
    if you use the service to connect your phone number to the destination phone
    number.
    --
    Cheers from Mike
     
    Mike Sun, Nov 23, 2006
    #15
  16. Mike Sun wrote:
    >> On voipcheap.com, no CLI is presented as they no longer offer PSTN
    >> numbers.

    >
    > But voipcheap.com does present CLI if used to make a "direct" call. I.e.
    > if you use the service to connect your phone number to the destination phone
    > number.


    Can you give me a pointer Mike?
    I don't follow.
    Do I need to specify my number somewhere on the router?

    Cheers
    Pete

    --
    http://gymratz.co.uk - Best Gym Equipment & Bodybuilding Supplements UK.
    http://gymratz.co.uk/polar-heart-rate-monitors/Polar Heart Rate Monitors
    http://fitness-equipment-uk.com - UK's No.1 Fitness Equipment Suppliers.
    http://water-rower.co.uk - Worlds best prices on the Worlds best Rower.
     
    =?ISO-8859-1?Q?=22Pet_=40_www=2Egymratz=2Eco=2Euk_, Nov 24, 2006
    #16
  17. =?ISO-8859-1?Q?=22Pet_=40_www=2Egymratz=2Eco=2Euk_

    Jono Guest

    "Pet @ www.gymratz.co.uk ;¬)" wrote on 24/11/2006 :
    > Mike Sun wrote:
    >>> On voipcheap.com, no CLI is presented as they no longer offer PSTN
    >>> numbers.

    >>
    >> But voipcheap.com does present CLI if used to make a "direct" call. I.e.
    >> if you use the service to connect your phone number to the destination
    >> phone number.

    >
    > Can you give me a pointer Mike?
    > I don't follow.
    > Do I need to specify my number somewhere on the router?


    No, you've been misled a little.

    If you log into your account, or use their softfone, you can initiate a
    call online.

    First you enter your number, secondly, the number you want to call.
    Your phone will then ring; when you pick it up, the other's phone will
    ring. You "pay" for both legs of the call plus a setup fee.

    If you make calls in this way, the number you entered to make your
    phone ring will be presented on the phone of the person you're calling.
    Similarly, the number you entered as the destination number will apear
    on your phone.
     
    Jono, Nov 24, 2006
    #17
  18. Jono wrote:

    >> Can you give me a pointer Mike?
    >> I don't follow.
    >> Do I need to specify my number somewhere on the router?

    >
    > No, you've been misled a little.
    >
    > If you log into your account, or use their softfone, you can initiate a
    > call online.
    >
    > First you enter your number, secondly, the number you want to call. Your
    > phone will then ring; when you pick it up, the other's phone will ring.
    > You "pay" for both legs of the call plus a setup fee.
    >
    > If you make calls in this way, the number you entered to make your phone
    > ring will be presented on the phone of the person you're calling.
    > Similarly, the number you entered as the destination number will apear
    > on your phone.


    Ah ha.
    I understand fully now.
    Thanks Jono

    Pete

    --
    http://gymratz.co.uk - Best Gym Equipment & Bodybuilding Supplements UK.
     
    =?ISO-8859-15?Q?=22Pet_=40_www=2Egymratz=2Eco=2Euk, Nov 24, 2006
    #18
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