Additional review (mixed) of B&H experience [was "B&H has the worst customer service on the planet.]

Discussion in 'Digital Photography' started by pardoe, Jan 30, 2004.

  1. pardoe

    pardoe Guest

    This seems like the right place to post this, though it seems like
    there's a chance of what must have been a flaming hot thread, based on
    the number of posts to it (I'm posting from Google, just trying to put
    a "mixed" review) in a place where other people looking for reviews
    will be able to find it.

    I purchased a number of items from B&H, most of them new, at prices
    that were better than I could find elsewhere, from any company that
    seemed to have a dependable history of at least delivering goods
    dependably. I've had a bunch of bad experiences with other discount
    electronics companies, failure to send the correct items, sending
    refurbs advertised as new, failing to send merch at all, and so forth,
    so I was very pleased when B&H handled my online order quickly enough
    that the items reached my door by UPS within a week of ordering.

    BUT, when it came to the used item I purchased, a battery for a
    camcorder, it seems obvious they didn't likely even test the battery
    using any effective means. The battery is DOA.

    So, I guess the moral of my story is, on the one hand, to think twice
    about ordering used items from B&H, but on the other that, at least in
    my case, they were dependable on the shipping and handling. I am
    going to guess they will be responsible about accepting a return, as
    well, but I would rather they took the time to at least test the
    battery before sending it to me. I'm happy with the new items, but
    having to deal with a return on a DOA item is a hassle I didn't need,
    and won't invite again.
    pardoe, Jan 30, 2004
    #1
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  2. "pardoe" <> wrote in message
    news:...
    >
    > BUT, when it came to the used item I purchased, a battery for a
    > camcorder, it seems obvious they didn't likely even test the battery
    > using any effective means. The battery is DOA.
    >


    What type of battery was it? I personally would never buy a battery
    second-hand as it's life expectancy could be severely shortened, or of
    course not work at all. Old Ni-Cad batteries are obviously the worst for
    this, newer NiMH or Li-Ion batteries are much better and do not suffer from
    the same 'memory' problems - but still, you may as well buy new and know
    that your battery will not have any problems through misuse or simply being
    old.
    I'd be interested to know how B&H - or anyone selling used batteries for
    that matter - would test a used battery. What happens if they don't have the
    correct camcorder or charger for it? A very simple test would be just to
    check it's supplying the correct voltage with a voltmeter - it wouldn't
    surprise me if many people would just do that. But, that really doesn't give
    any indication of how it would perform under load in normal working
    conditions. So, maybe you put some resistors in the circuit and see how it
    fares then - but again, it's not particularly scientific. Finally, if a
    battery appears to be dead - how will they know unless they charge it? And
    how could they charge it correctly without having the correct charger? I
    guess there must be some generic chargers but it seems like a total grey
    area to me, and probably not worth the bother from B&H's point of view.
    They'd probably rather just send them out and let the buyer do the testing
    for them - as you have done. I know it's a hassle but just send it back and
    there's a lesson learned I guess (don't buy second hand batteries!).

    Chris.
    Chris Barnard, Jan 30, 2004
    #2
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  3. And I'll bet BH isn't any happier with that battery than you are...

    "pardoe" <> wrote in message
    news:...
    > This seems like the right place to post this,
    Dennis O'Connor, Jan 30, 2004
    #3
  4. pardoe

    BandHPhoto Guest

    Re: Additional review of B&H experience

    <BUT, when it came to the used item I purchased, a battery for a
    camcorder, it seems obvious they didn't likely even test the battery
    using any effective means. The battery is DOA.>

    First, we're sorry you're in any way dissatisfied. There's no
    <> so I don't know the details, but if you e-mail them to
    me at I'll know what's what.

    Here's the important thing though -- when you discovered the problem, did you
    contact the Used Dept's customer service people and if so, did they respond
    properly? If they did, I think your <moral> deserve reconsideration.
    - --

    regards,
    Henry Posner/B&H Photo-Video
    http://www.bhphotovideo.com
    BandHPhoto, Feb 2, 2004
    #4
  5. pardoe

    Mike Elek Guest


    > So, I guess the moral of my story is, on the one hand, to think twice
    > about ordering used items from B&H, but on the other that, at least in
    > my case, they were dependable on the shipping and handling.


    My guess is that a camcorder battery is pretty trivial stuff to them. It
    probably held a charge briefly when they took it into their inventory, but
    then it probably sat on a shelf for who know how long where it slowly and
    steadily discharged to the point beyond recovery.
    Mike Elek, Feb 7, 2004
    #5
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