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Re: Epson Stylus Photo R2400 - flashing red lights on two top buttons?

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On 7/07/2012 7:08 p.m., Tony wrote:
> Frank Williams <(E-Mail Removed)> wrote:
>> On Fri, 06 Jul 2012 16:36:04 -0500, Tony <lizandtony at orcon dot net
>> dot nz> wrote:
>>> ncmphoto <(E-Mail Removed)> wrote:
>>> A cart ran out of ink. I changed it and made sure it was seated correctly.
>>> Usually the red light goes off and the head begins its cleaning/flushing
>>> cycle.
>>> This time nothing happened and the red "empty cart" light stayed on. The
>>> Epson
>>> Utility I had open on my Mac didn't help as it signaled that it had a
>>> communication problem with the printer.
>>>> I tried:
>>>> -turning off the printer and waiting a bit then turning it on again: the two
>>>> top buttons flashed red continually. No other response.
>>>> -unplugging the USB cable, turning on the printer holding down the two
>>>> buttons
>>>> that should generate a report - no report, just the same two top buttons
>>>> flashing red.
>>>> -looking in the manual, which is no help. The only top button flashing item
>>>> regards a paper jam which wasn't the case here. Paper is in tray but no jam.
>>>> I
>>>> wasn't printing when the problem occurred. There is no entry on when the top
>>>> *two* buttons flash at the same time.
>>>> I am trying to find out what this means. I live in France and there is
>>>> effectively no tech support. No email support and the phone support
>>>> automatically - and immediately - says all lines busy...without a wait line.
>>>> Which means it is probably a fake number, not actually set up for support,
>>>> but
>>>> just to shut up complaints. The web site instructs to contact an authorized
>>>> repair service. It is unlikely they would do any phone support as they want
>>>> you
>>>> to bring in the printer and pay for them fixing it. I did email US support
>>>> but
>>>> they just emailed back without an answer saying to contact their advanced
>>>> phone
>>>> support, which probably wouldn't answer my question since I am not in the US
>>>> or
>>>> Canada.
>>>> I have had Epson printers for many years and this is the first time I have
>>>> come across this problem. I would first of all simply like to know what the
>>>> printer is trying to tell me with its two flashing buttons.
>>>> Anyone have a clue? I would be eternally grateful.
>>>> thanks,
>>>> ncm
>>>> Mac G4 MDD Dual 1.25GHz/2Gb RAM
>>>> OSX 10.5.8
>>>> Epson Stylus Photo R2400/connected via USB cable
>>> This error is reporting that the waste ink pads are full. There is a utility
>>> that can reset the counter on some Epson printers but it does not work on
>>> this
>>> printer (SSC utility).
>>> Unfortunately I know of no way to overcome this other than by using a service
>>> agent. You may ask one what they will charge. They will have access to a
>>> method
>>> of resetting the counter and they would be able to replace the pads.
>>> Good luck
>>> Tony

>> The Pads are not meant to be replaced as they are part of the printers
>> construction, Epson state the printer is at the end of its life, but
>> you can fit a Plastic little drain bottle in the place were the wasted
>> ink comes out.

> What rubbish. Here is some history for you:
> Epson service agents have been replacing waste ink pads in Epson printers for
> years. This is one of the printers that they do so. Other printer specialists
> do so also.
> See
> where Epson themselves explicitly agree that the pads can be replaced in their
> printers.
> I have changed the ink pads in many different models of Epson printers and
> other makes.
> To the Original Poster, try the link above which hopefully will allow you to
> obtain the reset software from Epson, note that whilst Epson strongly suggests
> replacing the pads it is actually true that if this is the first time you have
> had this error you can safely reset the printer without pad replacement since
> the pads are quite generous in size. Next time you will have to replace the
> pads. If it is something you would be keen to do yourself I suggest you
> purchase a service manual on-line and be prepared for a somewhat messy
> procedure. You can use any absorbent felt and cut it to size, there are several
> pads in the printer, not just one.
> Rob kindly provided two useful links you may wish to try.
> See also
> where it makes the suggestion that the SSC utility does actually work on this
> printer, I suspect however that it only works if you do the reset before you
> get the error. Despite what Mr. Williams erroneously says, this is not end of
> printer life but a warning to have the pads replaced and have the printer reset.
> If you are able to get the printer reset you can certainly see if it still
> prints OK, probably it will and in the future you may have to replace the pads.
> To throw away a printer of this quality would be silly. As Rob has mentioned
> fitting a bottle will do nothing unless the printer is reset but see the post
> by Arthur Entlich (a very helpful and knowledgeable person that I have known
> on-line for some years) at the second link I provided where he points to some
> links about installing a bottle.
> Good luck and beware those that know much less than they think.
> Tony

I have a pdf copy of the R1800/2400 factory service manual. Post a
reply, and I'll put it somewhere for download if required. R1800 and
2400 are essentially the same printer, with different outer case and
To reset the waste ink pad counter, I believe that this may work: , or if not, then google for
IPR for European model.
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