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Anyone know how much does a dell one year next business day onsite
warranty cost for a latitude laptop and how much is the one year
complete cover?

TIA

On Sat, 31 Dec 2011 21:18:22 +1300, EMB <> wrote:

>On 31/12/2011 4:11 p.m., nospam wrote:
>> Anyone know how much does a dell one year next business day onsite
>> warranty cost for a latitude laptop and how much is the one year
>> complete cover?
>>
>> TIA
>
>Call Dell and ask - their pricing varies depending on who they are
>selling to (we pay nothing for 3 years NBD warranty but we buy 3000
>machines a year from them).

I have already but they couldn't tell me today so I have to wait till
next Wednesday. I wanted to do some advance thinking about whether I
should get a warranty. I bought it from graysonline for my personal
use.

On Sat, 31 Dec 2011 21:32:37 +1300, nospam <>
shouted from the highest rooftop:

>On Sat, 31 Dec 2011 21:18:22 +1300, EMB <> wrote:
>
>>On 31/12/2011 4:11 p.m., nospam wrote:
>>> Anyone know how much does a dell one year next business day onsite
>>> warranty cost for a latitude laptop and how much is the one year
>>> complete cover?
>>>
>>> TIA
>>
>>Call Dell and ask - their pricing varies depending on who they are
>>selling to (we pay nothing for 3 years NBD warranty but we buy 3000
>>machines a year from them).
>
>I have already but they couldn't tell me today so I have to wait till
>next Wednesday. I wanted to do some advance thinking about whether I
>should get a warranty. I bought it from graysonline for my personal
>use.

All I can tell you is that I bought a personal three year on-site Dell
warranty for my PC and that it more than paid for itself. Three
motherboards, two CD/DVD drives, one monitor and heaps of other help
from their 24/7 phone help. What it cost was nowhere near what it
delivered.

On 31/12/11 21:39, Donchano wrote:
>
> On Sat, 31 Dec 2011 21:32:37 +1300, nospam<>
> shouted from the highest rooftop:
>
>> On Sat, 31 Dec 2011 21:18:22 +1300, EMB<> wrote:
>>
>>> On 31/12/2011 4:11 p.m., nospam wrote:
>>>> Anyone know how much does a dell one year next business day onsite
>>>> warranty cost for a latitude laptop and how much is the one year
>>>> complete cover?
>>>>
>>>> TIA
>>>
>>> Call Dell and ask - their pricing varies depending on who they are
>>> selling to (we pay nothing for 3 years NBD warranty but we buy 3000
>>> machines a year from them).
>>
>> I have already but they couldn't tell me today so I have to wait till
>> next Wednesday. I wanted to do some advance thinking about whether I
>> should get a warranty. I bought it from graysonline for my personal
>> use.
>
> All I can tell you is that I bought a personal three year on-site Dell
> warranty for my PC and that it more than paid for itself. Three
> motherboards, two CD/DVD drives, one monitor and heaps of other help
> from their 24/7 phone help. What it cost was nowhere near what it
> delivered.
>
That sounds like a recommendation not to buy a Dell.

Cheers,

Cliff

--

The ends justifies the means - Niccolò di Bernardo dei Machiavelli.

The end excuses any evil - Sophocles

On Sat, 31 Dec 2011 21:39:21 +1300, Donchano wrote
>
>All I can tell you is that I bought a personal three year on-site Dell
>warranty for my PC and that it more than paid for itself. Three
>motherboards, two CD/DVD drives, one monitor and heaps of other help
>from their 24/7 phone help. What it cost was nowhere near what it
>delivered.

I've had several dell monitors with no problems. I don't get how
three motherboards could fail unless they're getting lots of vibration
or not being cooled properly or something. Is there such a thing as a
"cheap transistor" or cheap resistor or cheap IC. Solid state devices
should last for many years shouldn't they?

The laptop I bought is $2100 new on the dell website including 3 year
warranty so hopefully it has all good quality components.

On Sat, 31 Dec 2011 23:34:27 +1300, Enkidu <cliffp@bogus> shouted from
the highest rooftop:

>That sounds like a recommendation not to buy a Dell.

The jury is still out on that one for me. But it certainly is a
recommendation to invest in a full, three year on-site warranty if you
do buy one.

On Sun, 01 Jan 2012 08:29:41 +1300, whoisthis <>
wrote:

>In article <>,
> nospam <> wrote:
>
>> On Sat, 31 Dec 2011 21:39:21 +1300, Donchano wrote
>> >
>> >All I can tell you is that I bought a personal three year on-site Dell
>> >warranty for my PC and that it more than paid for itself. Three
>> >motherboards, two CD/DVD drives, one monitor and heaps of other help
>> >from their 24/7 phone help. What it cost was nowhere near what it
>> >delivered.
>>
>> I've had several dell monitors with no problems. I don't get how
>> three motherboards could fail unless they're getting lots of vibration
>> or not being cooled properly or something. Is there such a thing as a
>> "cheap transistor" or cheap resistor or cheap IC. Solid state devices
>> should last for many years shouldn't they?
>
>Yes, components get graded.

Well the failure rate in TVs is very low. Why would dell motherboards
fail more than any other circuit board.

>
>>
>> The laptop I bought is $2100 new on the dell website including 3 year
>> warranty so hopefully it has all good quality components.
>
>ROTFLMAO, its called the consumer guarantees act. All you have done is
>give them money for something they would have to do under the law anyway.

I paid less than a third of that but with no warranty which I now have
the option of. I bought it from grays online and the "sales of goods
act" doesn't apply to the sale even though the laptop is brand new
("resealed").

>
>I got a new motherboard in my sons MacBook which was 2 1/2 years old, no
>extended warranty and no cost to me at all apart from some of my time.

I'm unfamiliar with what the consumer guarantees act provides but upon
looking it up I see that it says
<quote>
Acceptable quality - This means goods:

Do what they are made to do.
Are acceptable in appearance and finish.
Are free from minor defects.
Are safe and durable.
</>

and
<quote>
Generally speaking, this means the retailer who sold you the goods or
services must sort out the problem. If the stitching comes apart on
your fairly new shoes, you don't have to track down the manufacturer
or importer, you simply take them back to the shop.
</>

Two and a half years is not "fairly new". So who gets to decide what
"durable" means?

On Sun, 01 Jan 2012 12:01:56 +1300, nospam <>
shouted from the highest rooftop:

>
>Well the failure rate in TVs is very low. Why would dell motherboards
>fail more than any other circuit board.

http://www.nytimes.com/2010/06/29/te...pagewanted=all

http://www.tomshardware.com/news/opt...ect,10763.html

https://www.google.com/search?hl=&q=...NZ387&ie=UTF-8

On Sun, 01 Jan 2012 12:17:33 +1300, Donchano
<> wrote:

>
>On Sun, 01 Jan 2012 12:01:56 +1300, nospam <>
>shouted from the highest rooftop:
>
>>
>>Well the failure rate in TVs is very low. Why would dell motherboards
>>fail more than any other circuit board.
>
>http://www.nytimes.com/2010/06/29/te...pagewanted=all
>
>http://www.tomshardware.com/news/opt...ect,10763.html
>
>https://www.google.com/search?hl=&q=...NZ387&ie=UTF-8
>

Following those links tells me that that was an industry wide problem
that affected other manufacturers including HP and apple too. The
issue with dell was they didn't tell their customers and had problems
supplying motherboards that weren't at risk of failure. In my
experience, that's a common attitude in the business world,
unfortunately.

If anything, that reassures me that dell use industry standard
components and manufacturing techniques and they've been manufacturing
laptops long enough to do a reasonable job of it by now.

On Sun, 01 Jan 2012 12:52:50 +1300, whoisthis <>
wrote:

>In article <>,
> nospam <> wrote:
>
>>
>> Well the failure rate in TVs is very low. Why would dell motherboards
>> fail more than any other circuit board.
>
>Because thats the market they work in, they buy cheaper components to
>supply cheaper computers. People also replace their computers far more
>often than their TVs, so the expectation of a TV is MUCH higher.
>
>http://gizmodo.com/5576237/dell-know...computers-with
>-a-97-failure-rate

That was a one off thing as I wrote in my other post. At least some
of dell goods get made by foxconn which probably means the components
have similar quality to apple iphones etc. Foxconn are big enough and
smart enough to choose decent components.

>
>>
>> >
>> >>
>> >> The laptop I bought is $2100 new on the dell website including 3 year
>> >> warranty so hopefully it has all good quality components.
>> >
>> >ROTFLMAO, its called the consumer guarantees act. All you have done is
>> >give them money for something they would have to do under the law anyway.
>>
>> I paid less than a third of that but with no warranty which I now have
>> the option of. I bought it from grays online and the "sales of goods
>> act" doesn't apply to the sale even though the laptop is brand new
>> ("resealed").
>
>And what does "resealed" mean ?

http://www.graysonline.co.nz/help/NZ..._condition.asp

>>
>> Two and a half years is not "fairly new". So who gets to decide what
>> "durable" means?
>
>It depends on what it is, but the courts will decide. I know of a
>company (I know the manager) who had to replace a motherboard after 5
>years even thought they were 99% sure the user killed it by putting in
>RAM without using an anti-static strap, it went to the small claims and
>they lost !

I find it hard to believe that a court would do that. Also, unless
the machine failed immediately after the ram was put in, I don't see
how they could be certain what killed the MB.