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Nikon D5000 Service Advisory

 
 
Bruce
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      08-19-2010
If you are already aware of this, please ignore. I posted it because
several people posting/lurking here are D5000 users.

>>>>>>>>>>>>>>>>>>


Updated: August 12, 2009

Notice to users of the Nikon D5000 Digital SLR Camera

Thank you for choosing Nikon for your imaging needs.

While Nikon takes great measures to assure high quality in its imaging
products, it has come to our attention that an electronic component
related to power control in some Nikon D5000 digital SLR cameras does
not meet factory specifications and may, in certain circumstances,
prevent the camera from turning on, thus preventing operation of the
camera.
Indications of this issue include:

1. The camera cannot be operated when the power switch is on, even
with a fully-charged battery.
2. The camera cannot be operated with the EH-5a AC Adapter
connected through the EP-5 Power Connector and the power switch on.

The solution:
Nikon has isolated the issues related to this and has effectively
resolved them. Preparations have been made at a special Nikon repair
facility to streamline the processes associated with the solution.
Service related to this issue, including the cost of shipping affected
D5000 cameras to Nikon, as well as their return to customers, will be
free of charge. To further minimize customer inconvenience, Nikon will
return serviced cameras to customers promptly, employing (whenever
possible) transportation that limits transit time to two days.

Is your D5000 affected by this Service Advisory?
To determine if your D5000 is affected by this Service Advisory, click
the Check Serial Number link below and enter your D5000 serial number
where indicated. If the serial number verification determines that
your camera requires service, additional easy-to-follow instructions
will be provided. Otherwise, no further action is necessary.

Important:
As of August 12, 2009 additional product serial numbers have been
added to the list of “Affected Product Serial Numbers”. If you have
previously checked your camera’s serial number prior to August 12,
2009 we recommend that you try again with the updated list.

To check Serial Number, go to the following web page and scroll down
to the link "Check Serial Number":
http://preview.tinyurl.com/34o8f6a
or:
http://www.nikonusa.com/Service-And-...Advisory.page#

We apologize for any inconvenience that Nikon customers may experience
as a result of this issue.

Nikon remains committed to providing only the highest quality
photographic products and hopes that you will continue to choose Nikon
for your imaging needs.

Contact:
If you have additional questions about this Service Advisory, please
contact Nikon Customer Relations at 800-645-6678, 8am to 2am
(Eastern), 7-days-a-week. To contact us by e-mail, visit Nikon at
http://www.nikonusa.com, select Service and Support and then select
Contact Service and Support.
 
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