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Anyone used the WDC utility to reload a MyBook back to factory ( Fat32 and
programs)
I had one that was flaky and got shipped a replacement. I copied the data to
the new one, ran app to"write ones" to the old one and now that the original
has no structure want to beat up on it a bit and if Ok prior to sending the
bad one back I thought I\d use it to move some stuff between pc's here.
I went to WDC site ( god awful) and downloaded diags, utilities etc and when
I unzip/run the EXTFAT32 file to reload the drive I get " drive too small ".
Is that because the drive size is zero - the partition was wiped and I
didn't want to spend hrs initializing as NTFS. If it is EXPECTING it to be
already formatted then I wouldn't need their utility.

Anyone else tried this ?

Thank You John,
I think you saved me about 100 hrs of dealing with them.
I'll download it right now.

"John A" <all@sea> wrote in message
news: o.uk...
>
> "- Bobb -" <bobb@noemail.123> wrote in message
> news:i3rt6c$5re$...
>> Anyone used the WDC utility to reload a MyBook back to factory ( Fat32
>> and
>> programs)
>> I had one that was flaky and got shipped a replacement. I copied the data
> to
>> the new one, ran app to"write ones" to the old one and now that the
> original
>> has no structure want to beat up on it a bit and if Ok prior to sending
> the
>> bad one back I thought I\d use it to move some stuff between pc's here.
>> I went to WDC site ( god awful) and downloaded diags, utilities etc and
> when
>> I unzip/run the EXTFAT32 file to reload the drive I get " drive too small
> ".
>> Is that because the drive size is zero - the partition was wiped and I
>> didn't want to spend hrs initializing as NTFS. If it is EXPECTING it to
> be
>> already formatted then I wouldn't need their utility.
>>
>> Anyone else tried this ?
>>
>>
>
> I had a long battle with WDC over converting a 640G external drive back
> from
> NTFS to FAT. The first six months were spent trying to convince them that
> they actually offer a 640G product but, when they finally did, their
> response was:
>
> "Thank you for contacting Western Digital Customer Service and Support.
>
> I am really sorry to hear that you did not get an answer from us. I did
> help
> you long ago but I guess your case was somehow lost in our databases
> because
> I never got an answer back from our second level support.
>
> Please click on the link below and download the Acronis software from our
> web page, this software makes images of internal disks but also format
> external disks to FAT 32. Open the user manual, click on the search button
> and write "Fat 32", you will get the instructions on how to format the
> drive.
>
> http://support.wdc.com/product/downl...19&wdc_lang=en
>
>
> Another option is to format the drive in a MAC computer to MS-DOS FAT. If
> you can have access to a MAC computer and do not know how to do it, give
> us
> a call and we will help you to format the drive.
>
>
> Sincerely,
> Waldo
> Western Digital Service and Support"
>
> HTH
>
> John A
>
>