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<http://blogs.zdnet.com/gadgetreviews/?p=13536>

So how does this work? My guess is, it’s the old “job security� thing—
nobody’s going to replace you when you’re the only one who understands how
to work the system.

You can tell these sorts of users: they are the one who complain the most
when anything changes, because of course it threatens the value of their
hard-won skills.

> 'The more painful the UI is, the more satisfied users are.'

But Windoze is the most painful UI around and yet most users are highly
UNsatisfied with it.