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External Hard Drive Event Log Errors and Safe Removal Issues:

 
 
Richard
Guest
Posts: n/a
 
      01-11-2010
Windows 7 64-bit, HP Pavilion Notebook dv7t-3000, 4GB Ram, 500MB Internal
Hard Drive

Hopefully, this is the right newsgroup for my problem. If not, I would
appreciate being directed to the correct newsgroup or web-based forum.

I am seeing event log errors related to the "safe removal" of my external
USB WD My Book Essential 2.0 1TB Hard Drive. The specific error message is:

"Windows can't stop your 'Generic volume' device because a program is still
using it. Close any programs that might be using the device, and then try
again later."

In my review of the event log, I see the exact same "warning" any time that
I attempt to eject the hard drive. The details of the "warning" are shown
below.

It should be noted that if I shut down the computer, unplug the hard drive,
reboot the computer, plug in the hard drive, the "safely remove" function
will work for awhile, I.e. one or two attempts. Later, the same problem
reoccurs. I haven't been able to pinpoint, exactly what actions that either
the computer or I are taking to make the problem reappear. I tend to believe
that just accessing the hard drive somehow creates the issue. To the best of
my knowledge, I have never "unplugged the hard drive" without seeing the
"safe to remove" notice other than when the system is turned off.

I've also went to Task Manger/Processes(show for all users). I have about 11
svchost.exe events running, which I understand is normal. I've
"right-clicked" on some of them and went to "Go to Service(s) but I really
don't understand what's shown and therefore have taken no action.

Any assistance would be greatly appreciated.

------ EVENT LOG DETAILS ------

Log Name: System
Source: Microsoft-Windows-Kernel-PnP
Date: 1/11/2010 9:00:45 AM
Event ID: 225
Task Category: (223)
Level: Warning
Keywords:
User: SYSTEM
Computer: Richard-PC
Description:
The application \Device\HarddiskVolume2\Windows\System32\svchost.e xe with
process id 2944 stopped the removal or ejection for the device
USB\VID_1058&PID_1100\57442D5743415534353836323235 31.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-PnP"
Guid="{9C205A39-1250-487D-ABD7-E831C6290539}" />
<EventID>225</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>223</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2010-01-11T15:00:45.259239500Z" />
<EventRecordID>22179</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="60" />
<Channel>System</Channel>
<Computer>Richard-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="ProcessId">2944</Data>
<Data Name="ProcessNameLength">52</Data>
<Data
Name="ProcessName">\Device\HarddiskVolume2\Windows \System32\svchost.exe</Data>
<Data Name="DeviceInstanceLength">52</Data>
<Data
Name="DeviceInstance">USB\VID_1058&amp;PID_1100\57 442D574341553435383632323531</Data>
</EventData>
</Event>


 
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Tom
Guest
Posts: n/a
 
      01-11-2010


"Richard" <(E-Mail Removed)> wrote in message
news:#(E-Mail Removed)...
> Windows 7 64-bit, HP Pavilion Notebook dv7t-3000, 4GB Ram, 500MB Internal
> Hard Drive
>
> Hopefully, this is the right newsgroup for my problem. If not, I would
> appreciate being directed to the correct newsgroup or web-based forum.
>
> I am seeing event log errors related to the "safe removal" of my external
> USB WD My Book Essential 2.0 1TB Hard Drive. The specific error message
> is:
>
> "Windows can't stop your 'Generic volume' device because a program is
> still using it. Close any programs that might be using the device, and
> then try again later."
>
> In my review of the event log, I see the exact same "warning" any time
> that I attempt to eject the hard drive. The details of the "warning" are
> shown below.
>
> It should be noted that if I shut down the computer, unplug the hard
> drive, reboot the computer, plug in the hard drive, the "safely remove"
> function will work for awhile, I.e. one or two attempts. Later, the same
> problem reoccurs. I haven't been able to pinpoint, exactly what actions
> that either the computer or I are taking to make the problem reappear. I
> tend to believe that just accessing the hard drive somehow creates the
> issue. To the best of my knowledge, I have never "unplugged the hard
> drive" without seeing the "safe to remove" notice other than when the
> system is turned off.
>
> I've also went to Task Manger/Processes(show for all users). I have about
> 11 svchost.exe events running, which I understand is normal. I've
> "right-clicked" on some of them and went to "Go to Service(s) but I really
> don't understand what's shown and therefore have taken no action.
>
> Any assistance would be greatly appreciated.
>
> ------ EVENT LOG DETAILS ------
>
> Log Name: System
> Source: Microsoft-Windows-Kernel-PnP
> Date: 1/11/2010 9:00:45 AM
> Event ID: 225
> Task Category: (223)
> Level: Warning
> Keywords:
> User: SYSTEM
> Computer: Richard-PC
> Description:
> The application \Device\HarddiskVolume2\Windows\System32\svchost.e xe with
> process id 2944 stopped the removal or ejection for the device
> USB\VID_1058&PID_1100\57442D5743415534353836323235 31.
> Event Xml:
> <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
> <System>
> <Provider Name="Microsoft-Windows-Kernel-PnP"
> Guid="{9C205A39-1250-487D-ABD7-E831C6290539}" />
> <EventID>225</EventID>
> <Version>0</Version>
> <Level>3</Level>
> <Task>223</Task>
> <Opcode>0</Opcode>
> <Keywords>0x8000000000000000</Keywords>
> <TimeCreated SystemTime="2010-01-11T15:00:45.259239500Z" />
> <EventRecordID>22179</EventRecordID>
> <Correlation />
> <Execution ProcessID="4" ThreadID="60" />
> <Channel>System</Channel>
> <Computer>Richard-PC</Computer>
> <Security UserID="S-1-5-18" />
> </System>
> <EventData>
> <Data Name="ProcessId">2944</Data>
> <Data Name="ProcessNameLength">52</Data>
> <Data
> Name="ProcessName">\Device\HarddiskVolume2\Windows \System32\svchost.exe</Data>
> <Data Name="DeviceInstanceLength">52</Data>
> <Data
> Name="DeviceInstance">USB\VID_1058&amp;PID_1100\57 442D574341553435383632323531</Data>
> </EventData>
> </Event>
>
>


In Task manager, processes tab, do you see any program running that may have
a hold of the drive preventing it from being disengaged? Otherwise, what you
could try is to logon in Safe Mode and attempt to remove from there, then
logon normally. If you can find the offending process, see if ti is needed
or if it can be uninstalled so you don't have the issue again.

 
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