Velocity Reviews - Computer Hardware Reviews

Velocity Reviews > Newsgroups > Computing > Computer Information > Re: HP ProtectTools / Windows 7

Thread Tools

Re: HP ProtectTools / Windows 7

Posts: n/a
JACK Inscribed thus:

> I have a HP Compaq 6735s running Vista Home Premium. I want to upgrade
> to Windows 7 but the laptop came preinstalled with HP ProtectTools
> Security Manager. Windows 7 upgrade can't go ahead with that installed
> but there seems absolutely no way of uninstalling the damn thing. If I
> try to uninstall it from add/remove progs it states "The application
> cannot be
> removed. The following applications must be removed first - BIOS
> configuration for HP ProtectTools and File Santizer for HP
> ProtectTools uninstall string."
> I've tried using Windows Install Clean Up and the programs don't even
> show up on that.
> I've contacted HP and they say
> "The correct method of uninstalling HP Protect tools is to uninstall
> the following components in the given order if they exist:
> 1. Credential Manager for HP ProtectTools
> 2. Java Card Security for HP ProtectTools
> 4. 3. Drive Encryption for HP ProtectTools
> 5. Smartcard security for HP ProtectTools
> 6. Embedded Security for HP ProtectTools
> 7. BIOS Security for HP ProtectTools
> 8. HP ProtectTools Security Manager"
> As the components do not exist, the only way is to perform a clean
> install rather than upgrade to Windows 7."
> I really really don't want to do a clean install. It's taken me 12
> months to get these laptop programs the way I want them and I don't
> want to have to start all over again.
> Surely I can't be the only one with this problem? Anyone any
> suggestions? Thanks

Everyone seems to have similar troubles with W7.
Go have a look at

Best Regards:
Reply With Quote

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
Re: HP ProtectTools / Windows 7 Yvan Hall Computer Information 0 01-19-2010 07:04 AM
!Windows Live Mail replace Outlook Express on Windows XP and Windows Mail on Vista... Max Burke NZ Computing 8 05-18-2007 12:10 AM
wireless ad-hoc with Windows XP and Windows 2000 =?Utf-8?B?ZHVtbWthdWY=?= Wireless Networking 1 09-23-2004 11:34 AM
Windows XP laptop and Windows 2000 desktop won't communicate =?Utf-8?B?UmlmbGVtYW4=?= Wireless Networking 0 08-19-2004 03:35 AM