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Re: HP ProtectTools / Windows 7

 
 
Baron
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      12-31-2009
JACK Inscribed thus:

>
> I have a HP Compaq 6735s running Vista Home Premium. I want to upgrade
> to Windows 7 but the laptop came preinstalled with HP ProtectTools
> Security Manager. Windows 7 upgrade can't go ahead with that installed
> but there seems absolutely no way of uninstalling the damn thing. If I
> try to uninstall it from add/remove progs it states "The application
> cannot be
> removed. The following applications must be removed first - BIOS
> configuration for HP ProtectTools and File Santizer for HP
> ProtectTools uninstall string."
> I've tried using Windows Install Clean Up and the programs don't even
> show up on that.
> I've contacted HP and they say
> "The correct method of uninstalling HP Protect tools is to uninstall
> the following components in the given order if they exist:
>
> 1. Credential Manager for HP ProtectTools
> 2. Java Card Security for HP ProtectTools
> 4. 3. Drive Encryption for HP ProtectTools
> 5. Smartcard security for HP ProtectTools
> 6. Embedded Security for HP ProtectTools
> 7. BIOS Security for HP ProtectTools
> 8. HP ProtectTools Security Manager"
>
> As the components do not exist, the only way is to perform a clean
> install rather than upgrade to Windows 7."
> I really really don't want to do a clean install. It's taken me 12
> months to get these laptop programs the way I want them and I don't
> want to have to start all over again.
> Surely I can't be the only one with this problem? Anyone any
> suggestions? Thanks


Everyone seems to have similar troubles with W7.
Go have a look at Microsoft.com.

--
Best Regards:
Baron.
 
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