vigor 2800 caller id/display support?

Meanwhile, at the uk.telecom.voip Job Justification Hearings, Steve Hayes chose
the tried and tested strategy of:

> I've had this problem with the SPA3102 and the cause may be the same with
> the Draytek or the PSTN to SIP gateway may be responsible.

Just a data point; with a Panasonic DECT handset an a SPA3102, I get name and
number when applicable, and when there's no name I get the number twice.
Grandstream 486 behaves the same.

The Grandstream has recently been replaced because a) the audio quality isn't
very good b) it has developed a habit of randomly dropping calls with a fast
beeping tone.

--
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alexd

On 03 Nov 2009 17:59:22 GMT, R Johnson <> wrote:

>On Tue, 03 Nov 2009 16:46:05 +0000, Rob wrote:
>
>> "R Johnson" <> wrote in message
>> news:4af05781$0$2523$...
>>> On Tue, 03 Nov 2009 15:14:10 +0000, Steve Hayes wrote:
>>>
>>>> Gordon Henderson wrote:
>>>>
>>>>> In article < >, Rob
>>>>> <> wrote:
>>>>>>
>>>>>>"R Johnson" <> wrote in message
>>>>>>news:4aeedce4$0$2477$ ...
>>>>>>> Perhaps it's me - but until recently I've used my trusty PAP to
>>>>>>> provide VoIP -> ATA conversion, and it's been great.
>>>>>>>
>>>>>>> I finally got round to putting some back up numbers on our backup
>>>>>>> DSL via a Vigor 2800. The one thing I've noticed is no matter what
>>>>>>> I do, I can't get any caller ID/Display out of it, something I've
>>>>>>> enjoyed with the PAP2 without having to think about it.
>>>>>>>
>>>>>>> Am I missing something in the Draytek config stopping the caller ID
>>>>>>> from working (inbound that is) ? I'm baffled.
>>>>>>
>>>>>>Probably not much use to you, but CallerID works fine for me using my
>>>>>>Vigor2800VG and standard DECT phones.
>>>>>
>>>>> And FWIW: I have an older 2600V with some really old DECT phones and
>>>>> caller ID "mostly works". I was never sure if it was the phones or
>>>>> the 2600 that was at fault - what I typically see on the phones is
>>>>> only hte first 5-6 characters of the caller ID.
>>>>>
>>>>> Gordon
>>>>
>>>> I've had this problem with the SPA3102 and the cause may be the same
>>>> with the Draytek or the PSTN to SIP gateway may be responsible.
>>>>
>>>> CallerID sends two fields. One contains the calling number and the
>>>> other is intended to contain the caller's name. With a pure SIP call
>>>> (dialled using the IP address), the name field contains whatever the
>>>> caller has set on their device. BT don't provide caller name and the
>>>> name field is empty on calls going over the PSTN (the Americans do use
>>>> the name field).
>>>>
>>>> Many phones seem to show the number when the name field is empty but
>>>> show the name instead if it's there. However, some can only show the
>>>> first 8 characters or so of a name although they show all the digits
>>>> of a number (name uses 14 display segments per character while number
>>>> only uses 7).
>>>>
>>>> The SPA3102 tries to be clever and, when the name field is empty, it
>>>> copies the caller's number to it. Result - the phone may only show the
>>>> first few digits. Silly SPA3102! The phone does have all the digits
>>>> from the number field and you can use the callback function which may
>>>> let you see them.
>>>>
>>>> I only figured this out when I made a direct IP call to an afflicted
>>>> setup and saw the name I'd programmed at the calling end. Before then,
>>>> I'd only ever seen numbers on the phone except when there was a match
>>>> in the phonebook.
>>>
>>> The weird thing for me is I get nothing at all (no parts of digits, no
>>> names, nothing) out of nearly every caller display unit I've tried,
>>> apart from one cheap eBay phone - which happily displays the whole
>>> number flawlessly. What makes it weird is this cheap phone has flaky
>>> caller display on a normal BT line, sometime it displays the number,
>>> sometimes nothing at all. I'm totally boggled.
>>>
>>> It's interesting to note the additional fields being sent, thanks for
>>> the info. It's all a bit odd.
>>
>> If I get time (and remember!) in the next day or three, I'll try hooking
>> some other CID phones up to my DrayTek and see what results I get (i.e.
>> whether they display CID, nothing technical!).
>>
>> ATM these phones are in use so I can't just plug them in, I'll have to
>> substitute them with others.
>>
>> The DECT phone I am using successfully ATM on the DrayTek is an oldish
>> Binatone 'Activity 1000'.
>>
>> Something else I just thought of, but probably irrelevant, do you see
>> the numbers come up in the VoIP log page of the router? (VoIP / Status).
>>
>> Rob
>Hi Rob,
>
>Yep, in and outbound calls fully detailed in the log on the VoIP status
>page.
>
>I see Chris is having an issue too.

I can confirm I'm also seeing the incoming CLID in the router's log,
it's just not displayed on the phone.

I'm using an AT&T branded phone which was purchased in the USA, so I
have my Caller ID Type set to FSK_BELLCORE (US/AU) under VoIP>>Phone
Settings>>Advanced. I'll try messing around with this later to see if
it makes any difference using the other options there.

Chris

Chris Blunt

In article <4af0404b$0$2491$>,
R Johnson <> wrote:

>I'm no caller display expert, but I'm starting to wonder if there are
>different types of fsk caller display and the Draytek is doing the
>fandango :-\

There are as many as there are phone companies, but broadly speaking
3 main types. In the UK the line is supposed to do a reversal before
sending the ID then engaging ring..

Have a look here:

http://www.ainslie.org.uk/callerid/cli_faq.htm

and scroll down the standards...

I've just checked my own Draytek (2600) and there is a page called Tone
Settings - and on that page, it has a list of countries and for each
country, there is a caller ID setting...

I don't have access to a 2820V, so can't tell if it has the same thing.

Gordon

Gordon Henderson

On Wed, 04 Nov 2009 15:30:15 +0000, Gordon Henderson wrote:

> In article <4af0404b$0$2491$>, R Johnson
> <> wrote:
>
>>I'm no caller display expert, but I'm starting to wonder if there are
>>different types of fsk caller display and the Draytek is doing the
>>fandango :-\
>
> There are as many as there are phone companies, but broadly speaking 3
> main types. In the UK the line is supposed to do a reversal before
> sending the ID then engaging ring..
>
> Have a look here:
>
> http://www.ainslie.org.uk/callerid/cli_faq.htm
>
> and scroll down the standards...
>
> I've just checked my own Draytek (2600) and there is a page called Tone
> Settings - and on that page, it has a list of countries and for each
> country, there is a caller ID setting...
>
> I don't have access to a 2820V, so can't tell if it has the same thing.
>
> Gordon


Thanks GH, I found that this morning under VOIP > PHONE SETTINGS {click
phone index number on left} then 'advanced' button. By default it is
greyed out with FSK_ETSI(UK), changing the region to 'User Defined'
allows it to be changed, I've tried FSK_ETSI (without the UK) but there
is no difference

I looked to Draytek's website for support, but that brings up a 404.
Attempts to join the forum never get a confirmation email and I could not
update the firmware if I wanted as the tool will only run on Windoze or
Mac. We are entirely Linux here

Model Name : Vigor2800 series
Firmware Version : 2.8.2
Build Date/Time : Tue Jun 3 15:26:55.35 2008
ADSL Firmware Version : E.38.2.23 Annex A

I'll just use a cheap eBay phone on it and accept it's not meant to be.

R Johnson

R Johnson wrote:

> On Wed, 04 Nov 2009 15:30:15 +0000, Gordon Henderson wrote:
>
>> In article <4af0404b$0$2491$>, R Johnson
>> <> wrote:
>>
>>>I'm no caller display expert, but I'm starting to wonder if there are
>>>different types of fsk caller display and the Draytek is doing the
>>>fandango :-\
>>
[snip]
>>
>> Gordon
>
>
> Thanks GH, I found that this morning under VOIP > PHONE SETTINGS {click
> phone index number on left} then 'advanced' button. By default it is
> greyed out with FSK_ETSI(UK), changing the region to 'User Defined'
> allows it to be changed, I've tried FSK_ETSI (without the UK) but there
> is no difference
>
[snip]
>
> I'll just use a cheap eBay phone on it and accept it's not meant to be.

I have a 2800VG with 2.8.2.1_B1120 firmware which I think is the latest (it
works OK with an E160 3G dongle which older firmware didn't). Its VOIP ports
are registered with Sipgate accounts which we haven't been using recently
and previously only used with ancient phones without Caller Display.

I tested it just now with two different cordless phones - a brand new
Panasonic and an older and flaky Binatone. Results:

The Panasonic works with FSK_ETSI, FSK_ETSI(UK) and FSK_BELLCORE.

The Binatone works with FSK_ETSI and FSK_BELLCORE but fails to pick up
FSK_ETSI(UK). It always worked OK with the SPA3102 set to the UK version,
though it suffered from the truncated numbers I reported elsewhere. (It
didn't truncate numbers today. Draytek may be OK on that front. The test
calls were via Sipgate so there could still be problems at the PSTN to SIP
gateways.)

Presumably there is a timing problem with Draytek's implementation of the UK
version as others have reported and the Panasonic is more forgiving. Phones
are made for the world market and I suppose they are designed to work with
as many formats as possible. Anyway, anyone with problems should try all
three versions and perhaps will need to update the Draytek firmware, even if
they have to borrow a Windows laptop (ugh!) to do it.

--
Steve Hayes, South Wales, UK
----Remove colours from reply address----

Steve Hayes