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Review of Suppliers, some good ones; some lemons; wifi radios

 
 
consumer
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      10-15-2009
Being retired, I have a lot of time to research suppliers and products
on the net. I will give away my secret of TWO great suppliers at the end
of this message for those who don't like to read.

In months of searching for wifi radios and other devices I have
concluded that 99% of suppliers/vendors on the net would not survive in
the brick and mortar world, because their service/attitude/products
STINK, imo.

The average consumer has to be very careful when giving out credit card
numbers and ordering from these online vendors who often:

a) charge ridiculous high restocking and other fees to guarantee they
make a profit regardless of whether or not they lie about their
products, market junk products, offer no support, are rude and
unprofessional,etc. etc.

b) are outright fraud operators

c) think because their profit margin is low they can pretend they are
the source of their wifi equipment, when, in fact, the only thing they
have done is make a deal with some chinese outfit that sells the same
stuff much cheaper directly.

One jerk operator that recently comes to mind is an outfit operating on
ebay with a web page that, like many, tries to make it look like they
are a big company when it is just some jerk and a few friends who put up
a web page operating out of a shitwater Mexican border town of Nogales,
AZ. With the initals D.A. you can figure out who it is, not going to
give them any free advertising here. The idiot who runs this outfit,
took my credit card number and then did nothing, did not send the
product. They had a negative record with the AZ Better Business Bureau
until they paid them off by joining and suddenly overnight their record
went to A+. Shows what a bogus outfit the Southern AZ BBB is, which also
refuses to take complaints unless they can publish your personal
information to a url link. This happened after they agreed to the order
by phone and the terms. Also be careful of ebay positive reviews, they
often do not reflect the true nature of a company. When you phone them
they laugh at you in the background and lie about what they are going to
do. Very unprofessional outfit, avoid them.

Now if you want TWO REALLY GOOD SERVICE WIFI suppliers with superior web
pages, superior service and competitive prices, here are the only two I
can recommend after a couple years of researching all these mostly ****
outfits. I have no profit motive here, nor am I in any business related
to marketing wifi equipment, just reporting my personal experiences.

NETGATE.COM- great service from Bill who answers his email and supplies
very good products. Excellent webpage that gives all the information you
need, good prices. Only disadvantage is they are in Hawaii, so deliver
might take a little more time, but not bad at all. Bought a pcmcia card
from them that is very powerful and still going strong 3 years later.
Serviced product even after it was purchased. Guarantees his products.

ROKLAND.COM- great service from Jason a small operator with a very good
web page who ALSO answers his email and give fast delivery of great
products. In Florida. Wide selection of products at good prices. Bought
a usb wifi radio, strongest I have seen yet at a good price. Service is
good even after he has your money. NICE web page easy to navigate, no
BS. Supplies test reports on his products. Guarantees his products.

Newegg.com- Big company, with fairly good service, also reasonable
customer support, but so big they are sometimes difficult to communicate
with. Guarantees some, but not all of it's products.

 
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