"Dave Doe" <> wrote in message
news:...
> In article <h9evjh$6qj$>,
> says...
>> Does anyone here understand Trend Micro?
>>
>> I have just bought Trend Micro PC-cillin Internet Security Pro2010
>> Upgrade -
>> 12 Months and backup CD. Product SKU pro 2010 en12U.
>>
>> I've found the booklet for printing out about downloading, but that seems
>> to
>> be for installing Pro, not the upgrade.
>>
>> Will the Backup CD have all the information on it for the upgrade? I
>> could
>> leave that until the CD arrives.
>>
>> I think I have got to change from what I've already got, to Pro.
>>
>> I've got 2008, upgraded to 2009. I can't find anywhere that says exactly
>> what I have got, but I know I did the 2009 upgrade off a CD. it isn't
>> Pro.
>>
>> What I think I have got to do is uninstall the upgraded 2008 2009.
>> Then I have to follow all the stuff in the booklet. They say it should
>> take
>> less than a day.
>> (There isn't a CD for that. I can print out the booklet to follow it.)
>>
>> They make it sound simple, but I don't think I can do this without making
>> some mistake and stuffing it up. There is always some small step that
>> Trend
>> Micro leaves out, expecting people to know. I don't know.
>> Could someone who doesn't know much manage it? I think I should get the
>> computer man, he's probably done dozens of them.
>>
>> So I need to know what I should ask the computer man to do. He needs to
>> get
>> it started so I can let it run and just follow the last steps once the
>> whole
>> Pro has downloaded. Registering it and all that.
>>
>> Can I just tell him "Change it to Pro" and leave it all to him? Or do I
>> have to get specific and technical?
>
> Why would you uninstall the previous version. You say you've bought an
> upgrade (it will want to "look" for something to upgrade from - and if
> you uninstall it, it won't find anything!).
>
> Just stick the CD in and see what it says when it begins - you can
> always back-out of the install, before it actually starts doing the
> install, which will no doubt be a few wizard screens away.
>
Thank you.
I think I have to uninstall the previous version if I am going to install
Pro. It says so anyway. I think the upgrade follows on from that. I can
probably do the upgrade from the CD when that arrives( it has been shipped)
once Pro is installed.
I have no CD for changing to Pro, just very complicated instructions for
the download. (It's a special offer with $100 off the price. Download only)
This is the sort of thing that I might get wrong, and be left with bits of
previous versions gumming up the works. The computer man got rid of all the
earlier bits last time he called.
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